Class Eligibility

All individuals in the United States who are or were customers of Nationstar Mortgage or BB&T Bank, on or after October 16, 2013 who: (1) received more than one telephone call made by or on behalf of Defendant within a 12-month period; (2) to a telephone number that had been registered with the National Do Not Call Registry for at least 30 days.

Estimated Amount

Varies

Proof of Purchase

Tel #

Case Name

Justin Mark Boise v. ACE American Insurance Company, and ACE USA, Inc.
Case No. 1:15-cv-21264-MGC
District Court for the Southern District of Florida

Case Summary

The Class Representative filed this Action alleging that ACE violated the Telephone Consumer Protection Act (“TCPA”) by allegedly initiating unsolicited telemarketing calls.

ACE denies that it did anything wrong, and denies that this Action is appropriate for treatment as a class action.

Settlement Pool

$9,760,000

Deadline

09/01/2017

Contact


ACE TCPA Class Action Settlement Administrator,
P.O. Box 43485,
Providence, RI 02940-3485
1-844-454-4157

81 responses to “ACE American Insurance TCPA Class Action Settlement”

  1. Mel Stevens says:

    I’m tired of getting calls from these guys. I get calls on my phone asking for a Dean Kawasoki which is not my name at all. This has been happening for a very long time.

    • cc says:

      can you check to see is my number on their list 5043188144

      • allene abrams says:

        i received a notice but don’t know if my name is on the list.

        ADMIN – Hi Allene,

        If you received a notice chances are your name is on the list.

    • Deborah says:

      Me,too. I’ve already got four robo/junk calls today..All for other people…EVERYONE should be allowed to file a claim because they call everyone(even non customers).

      ADMIN – Hi Deborah,

      I believe the admin has the list of numbers they have called.

      • Marjorie Nitka says:

        How do we stop these frustrating calls at all times! You tell them no but they keep blabbing hanging up doesn’t help they call the next day

        ADMIN – Hi Marjorie,

        I refuse to pick up calls from numbers I don’t recognize.

    • Phil says:

      Remember the old commercial “Kawasoki lets the good times roll”?

    • JFer says:

      Nationstar changed over to Mr. Cooper….they’re STILL calling non stop!

      ADMIN – Hi JFer,

      How frustrating!

  2. Richard K Poole says:

    Tired of unsolicited calls.

  3. Porfirio Diaz says:

    I receive unsoliceted calls continuously! It is infuriating.

  4. 7735440757 says:

    i received call that were very irratatig. Even after i got on the DNC list they contined to call me

  5. LOUISE PENDLETON says:

    i received call that were very irratating.

  6. LOUISE PENDLETON says:

    TIERED OF ALL THE CALLS

  7. Victoria Williams says:

    I want to know if I am a settlement member. My name is Victoria Denise Williams. My phone number is (205)451-5423 and my email is victoriawilliams937@gmail.com or vfrazier@stv.org. I am a customer of Nationstar and I have been a customer of BB&T in the past.

    ADMIN – Hi Victoria,

    You need to reach out to the admin directly.

  8. Victoria Williams says:

    I get calls but refuse to answer

    • Ilene says:

      Victoria, we were sent a claim postcard in the mail a few months ago. We have three mortgages with nationstar going back many, many years. We recv’d a post card in the mail letting us know about the claim and whether or not we wanted to OPT OUT, you had to let them know if you did.the hubby laughed and told me to throw the card away, I DID NOT, and today, a few months later a check for $60.05! I forgot what it was for, and googled it.
      GOOG LUCK. Better in our pocket than nationstar, who by the way bothers us with call every month GGGGRRRRRRR
      WE have another for a claim against VW, kept that card too????????????

      ADMIN – Hi Ilene,

      Well done and congrats on your check.

      • Diane says:

        Just got my check the other day too! I used to throw them away – but NationStar always bugged me! So I sent it in not really thinking I would get any money. Will pay more attention in the future!

        • Donna Davis says:

          Same exact situation. My husband told me that the lawyers are reaching out for money. But, he was wrong! Call’s stopped and I got my check for $60.05 too! Be persistent people. Big companies will continue doing jacking you around if you don’t take a stand.

  9. Jennifer Thompsen says:

    Thank think these calls were ridiculous .

  10. Susan C. Martin says:

    Is my phone number a member of the Settlement Class? 732-219-9012

    ADMIN – Hi Susan,

    We are not the class action administrator thus we are unable to check if your phone is on the list.

  11. Linda says:

    Although I am registered “Do Not Call”, I continue receive telemarketing calls. I always state to the caller that I am on the “Do No Call” list and if they continue to call I am going to report them to the State. I am very happy that something has been done with a telemarketer to stop the calls. Hopefully, this will be a lesson learned by all other telemarketers and they stop making calls to those listed on the “Do Not Call” list. Now what can we do with those oversea callers insisting my computer needs to be fixed and/or IRS has a warrant for my arrest? lol

    ADMIN – Hi Linda,

    There is nothing you can do about those calls.

  12. Herb says:

    I received many unsolicited calls during that time frame, but I can’t remember if it came specifically from ACE. the defendant. I’ve been on the “No Call” list but solicitors get trough all the time. I’m afraid to sign off and certify what I cannot be sure of. What do I do?

    ADMIN – Hi Herb,

    Reach out to the class action administrator and ask him to check if you are on the list.

  13. reginald thornton says:

    ok

  14. Noriko Hayashi says:

    I received many unsolicited calls all the time and TIERED OF ALL THE CALLS.

  15. james biancrosso says:

    I get unsolicited calls 24 /7 tell them I call the phone co. nocall list they keep calling any way .

  16. wade kayser says:

    Iwas getting calls as well all the time.

  17. BEATRICE S BURTON says:

    I received many unsolicited calls all the time and TIERED OF ALL THE CALLS.

  18. BEATRICE S BURTON says:

    I receive many unsolicited calls, so I started to allow my answering to pick ups all unsolicited calls.

  19. Michelle Tyler says:

    I received a settlement notice over the weekend. Unsolicited calls are so annoying. I’ll be submitting my claim today!
    Thanks!

  20. Robert Kennedy says:

    I received over 100 phone after requesting them to place me on The Do Not Call List

  21. Jennifer Plasky says:

    I added my number to the do not call list for all telemarketing calls and it does no good. They all keep calling. I have changed my number to try and get away from them. I am a customer of Nationstar Mortgage. I do not know if I am a settlement member.

    ADMIN – Hi Jennifer,

    Have you considered contacting the admin of the settlement to check.

  22. Bruce Shanton says:

    I used to received these calls all the time… I just stopped answering my phone, let them go to voicemail they used to leave a voice mail but, they stop leaving messages. I’m a Nationstar and BB&T member. Just because I’m a member doesn’t mean I want you calling me.

  23. Tammy from Texas says:

    I have had NO calls from ACE because I already had them and they cut our rates in half literally. However, I get daily mail and phone calls from Nation Star for refinancing and my current rate is lower than their solicited rate. I want them to leave me alone and quit junking my mailbox.

  24. Claudia says:

    How do I know if my phone number is on the list? I get telemarketing calls all the time; however, I’m not sure whI they are, where they’re calling from, much less how they hit my info!

    ADMIN – Hi Claudia,

    You could reach out to the class action administrator and have them check the list for you.

  25. Brian Curbow says:

    I have received numerous calls from these creaps! Could you please check to see if my number is on the list of called numbers?

    ADMIN – Brian,

    I can’t do that. I am not the class action admin

  26. willie grissom says:

    Although I am registered “Do Not Call”, I continue receive telemarketing calls. I always state to the caller that I am on the “Do No Call” list but they still call. And as of this day they call…

  27. Mary Ann says:

    I get the calls from out of state numbers which I don’t answer, so now I get the calls from my area code, it makes one feel like a prisoner. My mortgage is with nationstar

  28. John Fitzgerald says:

    can you post a list of the phone numbers in question or send me a email. Thank you

    ADMIN – Hi John,

    I can’t. I am not the class action administrator.

  29. Stephen R. Gibson says:

    Not sure if we got a call or several calls.

  30. Robin Howe says:

    I didn’t answer my home phone. Always let it go to voicemail so I didn’t have to listen to all the unsolicited phone calls.

    ADMIN – Hi Robin,

    You can still claim even if you did not answer the phone.

  31. Shenise James says:

    Not only do they call all the time they also send lots of letters. I have told them time and time again I’m not interested in making changes. I’ve asked that they stop calling if I want to make changes I will contact them. To no avail. I block a number and they call from a different number. This has to stop at some point. Hopefully since they are changing to Mr. Copper it will put a stop to this harassment.

  32. Susan Blockinger says:

    Hi, I am trying to file a claim and don’t know if it went thru.

    ADMIN – Hi Susan,

    Neither do we. We are not the class action administrators. You need to contact them directly to ensure you claim went through.

  33. Hung Le says:

    I missed the deadline. The notice get lost in a pile of to do files. What can I do now?rs

    ADMIN – Hi Hung,

    You no longer have legal recourse.

  34. SHAMSUL ALAM says:

    HI I am Shamsul Alam
    know I am a receive a notice of class action settlement but I don’t know what is this .please tell me .
    also I am a customer of Nationstar mortage.Thanks

    ADMIN – Hi Shamsul,

    This means that they called you to your cell without your permission using a robocall tool.

  35. Char says:

    What are the updates on the class action?

    ADMIN – Hi Char,

    None at the moment.

  36. Carol Utech says:

    Sent my card off September 30,2017. It was returned to me 0ctober 1,2017. Yes, I was harrassed by calls. I have done everything you asked. So, what else can I do. I sent it in time. Post office was slow. Please include me, please.

    ADMIN – Hi Carol,

    We are not the class action administrator thus we are unable to assist you.

  37. Carol Utech says:

    I sent back the cars August 30. The card was returned to me today. So, I did have it sent on time.

    ADMIN – Hi Carol,

    What are you trying to tell us? Which cars did you send back?

  38. Jeff Kurtz says:

    Do we know if this case has reached a final resolution?

    ADMIN – Hi Jeff,

    https://www.law360.com/articles/975929/ace-insurance-gets-nod-for-9-8m-tcpa-class-settlement

  39. jennifer says:

    when is payment getting sent to claimants?

    ADMIN – Hi Jennifer,

    It will be a while. The deadline was barely in September.

  40. Stacy Snyder says:

    How can you find out if your receive any of the settlement? Who can you contact? The number on the slip I received in the mail is good for nothing. It just repeats everything on the website! You cant get a live person to save your life. The settlement took place on October 4th. Its November 1st now and I still have not received anything, These people called me over and over and over again for months. I’m just looking for good contact info. I would like to speak to a live person so that I can ask………….. Do I have a settlement or not? If anyone could help me that would be great!!

    Stacy 469-556-1331

    ADMIN – Hi Stacey,

    Why don’t you try class counsel? Their names and numbers can be found on the website FAQ.

  41. jacquesmyth says:

    call 180034601129

  42. Gale says:

    I just received my refund today. Certainly not going to get rich on this refund but hopefully other companies will take notice and stop these calls.

  43. Wilford Raney says:

    I got an enveloped in the mail from the settlement administrator in my informed delivery but it’s too cold to get out and drive 30 miles in the snow and back. don’t know if it was/is a check so thought I’d check in here to see what everyone r is saying. Ps: I love reading these comments and admin answers even more than fb comments. Keep up the good work everyone. Let us know if you got a check

    ADMIN – Hi Wilford,
    How about you check on Facebook?

    • Ilene says:

      We rec’d $60.05 today better in our pocket than theirs We have another with VW. A CHEAP AND HAPPY DINNER OUT, minus the booze☹️????????????

  44. Jack Eff says:

    HOORAY!!!! It’s about time these companies have to pay for disturbing our peace. Many thanks.

  45. Steven Poarch says:

    I received a settlement check today 1/17/18 for $60.05. The return address is from ACE TCPA Class Action Settlement Administrator. It’s not a huge amount but I feel it was worth the hassle of being inconvenienced by those ignorant telemarketers.

  46. Christy Privette says:

    I received a settlement check today too for the same amount. My new puppy chewed it up though. Can anyone help me get in contact with them to dispense a new check?

    ADMIN – Hi Christy,

    Here is the contact information for the admin

    ACE TCPA Class Action Settlement Administrator,
    P.O. Box 43485,
    Providence, RI 02940-3485
    1-844-454-4157

  47. Hannah Renwick says:

    I’m still receiving calls from Nationstar Mortgage, but they have changed their name to “Mr. Cooper” (d/b/a). Is this legal???

    ADMIN – Hi Hannah,

    We cannot provide legal advice. To check if certain types of call are legal contact the Federal Trade Commission

    • Ilene says:

      Yes, MR COOPER, CHANGED HANDS AGAIN. SO DUMB, JUST IGNORE THEM, CAN’T STOP IT, SORRY. ITS DONE IF YOUR MORTGAGE IS NOT PAID ON THE EXACT DATE, BUT YOU HAVE A GRACE PERIOD DATE. MY HYSBAND PAYS EVERY MONTH ON THE GRACE DATE, HENCE THE OBNOXIOUS CALLS EVERY MONTH WITH OURTHREE MORTGAGES UGH!

    • Barry L. Kramer says:

      I’m still getting lots of calls for refi as well. They also send mail once or twice a week, and even send refi ads in Priority Mail flat rate envelopes. Once they even sent me a nice toy gorilla in a fancy box, with a letter asking “What does a gorilla have to do with your mortgage?” !!
      Hopefully there will be another $60.05 payment in the future. I received mine today.

  48. Wanda says:

    Is this check for real or if I deposit it my checking account will my account be hacked and rip me off blind for everything in there?

    ADMIN – Hi Wanda,

    I can’t see the check you have in your hand but I do know that the ACE settlement was paid this week. Chances are your check is real.

  49. Ilene says:

    Yes, it is real, $60.05? We should get $60.5 x 3, with three mortgages, but all the calls we get from them are to one number????, two resistances

    ADMIN – Hi Ilene,

    This was phone-based and not mortgage based.

  50. Cinda Tapia says:

    I too get numerous Robo calls from Mr Cooper especially after Hurricane Harvey ranging from asking about my safety and insurance to refinance – almost on a weekly basis!

  51. Erika says:

    It’s about time these annoying situations are being taken care of. Enough is enough!

  52. Bill Russell says:

    I see by many people posting they did not recall what this was for. The letter accompanying the check should have that noted.

    Now I am getting letters3-4 a week. I paid off one mortgage and they hound by mail to refi. I am still waiting for OFFICAL papers from Mr. Cooper, releasing me from the mortgage, It’s been 10/1/2017. Little to NO co-operation. I have filed with the cfpb.com many times, get some results.

  53. Martha Cruz says:

    We received a check today for $60.05 also, however we are still getting calls if we pay before the grace period. They leave messages asking when you are going to pay or when you paid. Even though our payment is not late.

    ADMIN – Hi Martha,

    Report them to the FTC

  54. David Cox says:

    Yahhh,! check came, now lets get another Class Action, in the works. we too are getting harassed with calls for refinancing. I guess i’m in a minority here. no one else has said that they get calls on both their home phone AND their cell. well, I guess it’s for another day.

  55. Thu Green says:

    I got a check today for $60.05 too. I have mortgage with NationStar or Mr. Copper and I received their junk mails or calls all the times. Thanks for the check!

    ADMIN – Hi Thu,

    Congrats

  56. Betty Glasco says:

    I received a check for $60.05. This is a slap in the face for all of the crap I have gone through with these vile people. They need to be taught good customer service. Out of $9,760.000 who are you kidding? They were calling non stop daily all hours at bed time and on Sundays. These people are trying to take my property but they will have one hell of a fight. There will be a show down. The property is almost paid off and they are stepping up their game. I will take it to the top Court, all the way. This is Criminal.

    ADMIN – Hi Betty,

    Every class member received an equal portion of the settlement.

  57. shawne says:

    Got my check for $60.05 yesterday… Free money because I don’t pick up unless I recognize the number… HOORAYYY BEEERR!

  58. Baltazar Esquivel says:

    I received a check doe $60.05. I have not received any phone calls. Do I still keep this or do I need to return it?

    ADMIN – Hi Baltazar,

    It is likely that you received calls and you did not answer them. The check belongs to you.

    • sheila says:

      They just mailed 1 out of 4 eligible randomly. The other 3 get nothing. This is the way they usually do it. You were just lucky.

      ADMIN – Hi Sheila,

      Where did you get this info?

  59. Gary says:

    Now if we can just stop Mr Cooper from Calling daily, I’m getting tired of this too.

    ADMIN – Hi Gary,

    Always keep records of the calls you receive.

  60. ALi Behpour says:

    Is MR Cooper Good Company my Mortgage Is With Them .

    ADMIN – Hi Ali,

    We are not in a position to recommend or disapprove any lender. It is best to consult with a realtor or similar.

  61. Susanne says:

    Hi I also received a check for the same amount. But now I’ve been getting several emails form a mr cooper with Nationstar trying to win my business back!

    ADMIN – Hi Susanne,

    I believe they can contact you via email. That is not illegal.

  62. Yesenia says:

    I received my check for $60.05, but my daughter accidentally placed it in the shredder. I am able to view the check number. How can I get another one to be resent to me? I’ve tried calling the 844-454-4157, but there’s not a live person who can help.

    ADMIN – Hi Yesenia,

    This is the company that handles the administration http://www.kccllc.com

  63. John E. Carey Jr. says:

    I received a check for $60.05 drawn on your Bank of America account. The BofA refused to cash your check without payment of an $8 fee. This small fee accumulates to quite a payday for doing nothing

    ADMIN – Hi John,

    The fees imposed by bank of America are outside the control of the class action administrator. I do encourage you to escalate the issue with class counsel so they can take the necessary steps to avoid similar situations in future settlements.

  64. Doug says:

    Rock ON, This trashy Mr Cooper aka Nationstar Mortgage got their hands slapped and I got a piece of the pie. They still owe me about 3,330 $ from a Escrow discrepancy. HORRID Company! They are trying to force me to enroll in a automatic payment plan from my Bank Account. So they hold my mailed check payment until it is late and then charge me a late fee. The check was mailed on the 3rd of the month and they won’t process it until the 17th. They have done this 4 times in the last year.

    ADMIN – Hi Doug,

    That is a shame. If you have evidence that this is happening you should reach out to a class action attorney.

  65. Linda Fennell says:

    I am sure i am in this Class Action Lawsuit. I recently moved. I just changed my address in the system as instructed. Is there a phone number to confirm that I am in the Lawsuit. Please advise.

    ADMIN – Hi Linda,

    If they don’t answer the 1800 number as provided above try their main website.

  66. scott says:

    I get at least TWO letters of solicitation per week from “Mr. Cooper”. Some of them even come FedEx!!!

    ADMIN – Hi Scott,

    Did you file your claim?

  67. Terry Throm says:

    I deposit your check and my bank, USAA sent it back. Bank of America told my back they unable to locate the account. The check was returned and I was charged 5.00 dollars.

    ADMIN – Hi Terry,

    Reach out to the class action administrator. Their contact information is posted above.

  68. rose longabardi says:

    I did file a claim – AIX-105178779011-517871.

    Am I getting a settlement check

    ADMIN – Hi Rose,

    If you need to know specifics about your claim you need to contact the class action administrator.

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