Class Eligibility

All individuals in the United States who are or were customers of Nationstar Mortgage or BB&T Bank, on or after October 16, 2013 who: (1) received more than one telephone call made by or on behalf of Defendant within a 12-month period; (2) to a telephone number that had been registered with the National Do Not Call Registry for at least 30 days.

Estimated Amount


Proof of Purchase

Tel #

Case Name

Justin Mark Boise v. ACE American Insurance Company, and ACE USA, Inc.
Case No. 1:15-cv-21264-MGC
District Court for the Southern District of Florida

Case Summary

The Class Representative filed this Action alleging that ACE violated the Telephone Consumer Protection Act (“TCPA”) by allegedly initiating unsolicited telemarketing calls.

ACE denies that it did anything wrong, and denies that this Action is appropriate for treatment as a class action.

Settlement Pool





ACE TCPA Class Action Settlement Administrator,
P.O. Box 43485,
Providence, RI 02940-3485

45 responses to “ACE American Insurance TCPA Class Action Settlement”

  1. Mel Stevens says:

    I’m tired of getting calls from these guys. I get calls on my phone asking for a Dean Kawasoki which is not my name at all. This has been happening for a very long time.

    • cc says:

      can you check to see is my number on their list 5043188144

      • allene abrams says:

        i received a notice but don’t know if my name is on the list.

        ADMIN – Hi Allene,

        If you received a notice chances are your name is on the list.

    • Deborah says:

      Me,too. I’ve already got four robo/junk calls today..All for other people…EVERYONE should be allowed to file a claim because they call everyone(even non customers).

      ADMIN – Hi Deborah,

      I believe the admin has the list of numbers they have called.

      • Marjorie Nitka says:

        How do we stop these frustrating calls at all times! You tell them no but they keep blabbing hanging up doesn’t help they call the next day

        ADMIN – Hi Marjorie,

        I refuse to pick up calls from numbers I don’t recognize.

    • Phil says:

      Remember the old commercial “Kawasoki lets the good times roll”?

  2. Richard K Poole says:

    Tired of unsolicited calls.

  3. Porfirio Diaz says:

    I receive unsoliceted calls continuously! It is infuriating.

  4. 7735440757 says:

    i received call that were very irratatig. Even after i got on the DNC list they contined to call me


    i received call that were very irratating.



  7. Victoria Williams says:

    I want to know if I am a settlement member. My name is Victoria Denise Williams. My phone number is (205)451-5423 and my email is or I am a customer of Nationstar and I have been a customer of BB&T in the past.

    ADMIN – Hi Victoria,

    You need to reach out to the admin directly.

  8. Victoria Williams says:

    I get calls but refuse to answer

  9. Jennifer Thompsen says:

    Thank think these calls were ridiculous .

  10. Susan C. Martin says:

    Is my phone number a member of the Settlement Class? 732-219-9012

    ADMIN – Hi Susan,

    We are not the class action administrator thus we are unable to check if your phone is on the list.

  11. Linda says:

    Although I am registered “Do Not Call”, I continue receive telemarketing calls. I always state to the caller that I am on the “Do No Call” list and if they continue to call I am going to report them to the State. I am very happy that something has been done with a telemarketer to stop the calls. Hopefully, this will be a lesson learned by all other telemarketers and they stop making calls to those listed on the “Do Not Call” list. Now what can we do with those oversea callers insisting my computer needs to be fixed and/or IRS has a warrant for my arrest? lol

    ADMIN – Hi Linda,

    There is nothing you can do about those calls.

  12. Herb says:

    I received many unsolicited calls during that time frame, but I can’t remember if it came specifically from ACE. the defendant. I’ve been on the “No Call” list but solicitors get trough all the time. I’m afraid to sign off and certify what I cannot be sure of. What do I do?

    ADMIN – Hi Herb,

    Reach out to the class action administrator and ask him to check if you are on the list.

  13. reginald thornton says:


  14. Noriko Hayashi says:

    I received many unsolicited calls all the time and TIERED OF ALL THE CALLS.

  15. james biancrosso says:

    I get unsolicited calls 24 /7 tell them I call the phone co. nocall list they keep calling any way .

  16. wade kayser says:

    Iwas getting calls as well all the time.


    I received many unsolicited calls all the time and TIERED OF ALL THE CALLS.


    I receive many unsolicited calls, so I started to allow my answering to pick ups all unsolicited calls.

  19. Michelle Tyler says:

    I received a settlement notice over the weekend. Unsolicited calls are so annoying. I’ll be submitting my claim today!

  20. Robert Kennedy says:

    I received over 100 phone after requesting them to place me on The Do Not Call List

  21. Jennifer Plasky says:

    I added my number to the do not call list for all telemarketing calls and it does no good. They all keep calling. I have changed my number to try and get away from them. I am a customer of Nationstar Mortgage. I do not know if I am a settlement member.

    ADMIN – Hi Jennifer,

    Have you considered contacting the admin of the settlement to check.

  22. Bruce Shanton says:

    I used to received these calls all the time… I just stopped answering my phone, let them go to voicemail they used to leave a voice mail but, they stop leaving messages. I’m a Nationstar and BB&T member. Just because I’m a member doesn’t mean I want you calling me.

  23. Tammy from Texas says:

    I have had NO calls from ACE because I already had them and they cut our rates in half literally. However, I get daily mail and phone calls from Nation Star for refinancing and my current rate is lower than their solicited rate. I want them to leave me alone and quit junking my mailbox.

  24. Claudia says:

    How do I know if my phone number is on the list? I get telemarketing calls all the time; however, I’m not sure whI they are, where they’re calling from, much less how they hit my info!

    ADMIN – Hi Claudia,

    You could reach out to the class action administrator and have them check the list for you.

  25. Brian Curbow says:

    I have received numerous calls from these creaps! Could you please check to see if my number is on the list of called numbers?

    ADMIN – Brian,

    I can’t do that. I am not the class action admin

  26. willie grissom says:

    Although I am registered “Do Not Call”, I continue receive telemarketing calls. I always state to the caller that I am on the “Do No Call” list but they still call. And as of this day they call…

  27. Mary Ann says:

    I get the calls from out of state numbers which I don’t answer, so now I get the calls from my area code, it makes one feel like a prisoner. My mortgage is with nationstar

  28. John Fitzgerald says:

    can you post a list of the phone numbers in question or send me a email. Thank you

    ADMIN – Hi John,

    I can’t. I am not the class action administrator.

  29. Stephen R. Gibson says:

    Not sure if we got a call or several calls.

  30. Robin Howe says:

    I didn’t answer my home phone. Always let it go to voicemail so I didn’t have to listen to all the unsolicited phone calls.

    ADMIN – Hi Robin,

    You can still claim even if you did not answer the phone.

  31. Shenise James says:

    Not only do they call all the time they also send lots of letters. I have told them time and time again I’m not interested in making changes. I’ve asked that they stop calling if I want to make changes I will contact them. To no avail. I block a number and they call from a different number. This has to stop at some point. Hopefully since they are changing to Mr. Copper it will put a stop to this harassment.

  32. Susan Blockinger says:

    Hi, I am trying to file a claim and don’t know if it went thru.

    ADMIN – Hi Susan,

    Neither do we. We are not the class action administrators. You need to contact them directly to ensure you claim went through.

  33. Hung Le says:

    I missed the deadline. The notice get lost in a pile of to do files. What can I do now?rs

    ADMIN – Hi Hung,

    You no longer have legal recourse.

  34. SHAMSUL ALAM says:

    HI I am Shamsul Alam
    know I am a receive a notice of class action settlement but I don’t know what is this .please tell me .
    also I am a customer of Nationstar mortage.Thanks

    ADMIN – Hi Shamsul,

    This means that they called you to your cell without your permission using a robocall tool.

  35. Char says:

    What are the updates on the class action?

    ADMIN – Hi Char,

    None at the moment.

  36. Carol Utech says:

    Sent my card off September 30,2017. It was returned to me 0ctober 1,2017. Yes, I was harrassed by calls. I have done everything you asked. So, what else can I do. I sent it in time. Post office was slow. Please include me, please.

    ADMIN – Hi Carol,

    We are not the class action administrator thus we are unable to assist you.

  37. Carol Utech says:

    I sent back the cars August 30. The card was returned to me today. So, I did have it sent on time.

    ADMIN – Hi Carol,

    What are you trying to tell us? Which cars did you send back?

  38. Jeff Kurtz says:

    Do we know if this case has reached a final resolution?

    ADMIN – Hi Jeff,

  39. jennifer says:

    when is payment getting sent to claimants?

    ADMIN – Hi Jennifer,

    It will be a while. The deadline was barely in September.

  40. Stacy Snyder says:

    How can you find out if your receive any of the settlement? Who can you contact? The number on the slip I received in the mail is good for nothing. It just repeats everything on the website! You cant get a live person to save your life. The settlement took place on October 4th. Its November 1st now and I still have not received anything, These people called me over and over and over again for months. I’m just looking for good contact info. I would like to speak to a live person so that I can ask………….. Do I have a settlement or not? If anyone could help me that would be great!!

    Stacy 469-556-1331

    ADMIN – Hi Stacey,

    Why don’t you try class counsel? Their names and numbers can be found on the website FAQ.

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