Class Eligibility

If a child under 18 made in-app purchases without your permission between November 2011 and May 2016, you can apply for a refund.

Estimated Amount

Full Refund

Proof of Purchase

Yes

Case Name

Federal Trade Commission v. Amazon.com Inc.,
Case No. 2:14-cv-01038
District Court for the Western District of Washington at Seattle

Case Summary

Amazon didn’t require a password for in-app purchases, which allowed children to spend hundreds of dollars playing “free” games by buying virtual goods—like coins, stars, and pet food—without their parents’ permission. A federal court found Amazon liable for these charges and ordered the company to provide refunds.

Settlement Pool

N/A

Deadline

5/28/2018

Contact

Contact Amazon Directly

17 responses to “Amazon Unauthorized In-App Purchases Class Action Settlement”

  1. Christina Marino says:

    No password asked account hacked.

  2. dean winch says:

    4 of my kids made several purchases by accident before we realized it

  3. Deborah Bodtman says:

    The link brings me to my Amazon account and says I’m not eligible automatically without allowing me to even go through any of the purchases my 4 year old at the time did !!!!

    ADMIN- Hi Deborah,

    Try accessing the profile via your own account.

  4. john says:

    If parents can’t take the time to set up the parental controls. It’s no one fault besides the parents.
    If 1 of my kids downloaded an app after I told them not to. They are going to work it off.

  5. Markeita says:

    I tried logging into my Amazon account and I’m not seeing anything about this…however, my kid’s have mad a ton of unauthorized purchases since I started my account in 2014.

    ADMIN – Hi Markkita

    Call Amazon customer service.

  6. Tonia Adkins-Carter says:

    My children had a lot of unauthorized games resulting in charges with out my password protection

  7. Tonia Adkins-Carter says:

    Thank s has happened to us a lot in the past.

  8. Jannell Hudson says:

    My kids use my Amazon account without me knowing all the time in the past

  9. keishunna massey says:

    My son made 4 unauthorized transaction without my knowledge

  10. Erica Gardner says:

    my games are charge more times than one

  11. DarleneTaylor says:

    my daughter without my knowledge.thank u.

  12. justin says:

    My daughter charged my account 4 times without my knowledge

  13. Enrique says:

    Another “nanny-state” lawsuit. Now we all pay via higher prices! Take responsibility for your kids, stop all this senseless lawsuits. Nothing is free, you rip off Amazon, prices go up
    ADMIN – Hi Enrique,

    I see you are angry. This lawsuit is about design. Software that is intended to be used by kids needs to have safeguards to ensure they can’t engage in financial transactions.

  14. Shayla says:

    Charging my account for Prime Membership I did not sign up for

    ADMIN – Hi Shayla,

    This settlement is not about Prime memberships. It is about in-app purchases.

  15. Todd says:

    TO:

    Shayla says:
    July 12, 2017 at 1:23 am

    Reported unauthorized charges on a debit card can be reversed also known as a “Charge Back: if you notify your bank or creditor within two days of learning of the theft, but you may still be responsible for up to $50 of the amount you lost. Fortunately, some banks will waive this liability. If you report the unauthorized charges after two days, but less than 60 calendar days after your statement is mailed to you, the limit to your liability increases to $500.

    After 60 days, you’ll most likely have to shoulder the entire loss.

    One more quick note about unauthorized debit card charges: just because someone used your PIN doesn’t mean you’re out of luck. Many people have had their PIN number stolen or used by someone who knew it but wasn’t given permission to use it. You’ll need to sign an affidavit explaining what happened, and you may be able to get your money back.

    Your liability for unauthorized use of a credit card is much lower. Under some circumstances, you can be held liable for $50. If your number is stolen, but not the card, your liability is zero. If you report a lost or stolen card before it’s used by anyone else, your liability is zero.

    In most circumstances once this is reported, The Bank will close out that Credit Card/Debit Card and reissue you another card which can take 2-3 Weeks to arrive by mail, Unless you want the card by Priority Mail (24 Hour Mail) for a fee or if you have a bank account like in my case, I picked up the new card in person same day.

  16. Tessa Johnson says:

    Yuh

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