Class Eligibility

If a child under 18 made in-app purchases without your permission between November 2011 and May 2016, you can apply for a refund.

Estimated Amount

Full Refund

Proof of Purchase

Yes

Case Name

Federal Trade Commission v. Amazon.com Inc.,
Case No. 2:14-cv-01038
District Court for the Western District of Washington at Seattle

Case Summary

Amazon didn’t require a password for in-app purchases, which allowed children to spend hundreds of dollars playing “free” games by buying virtual goods—like coins, stars, and pet food—without their parents’ permission. A federal court found Amazon liable for these charges and ordered the company to provide refunds.

Settlement Pool

N/A

Deadline

5/28/2018

Contact

Contact Amazon Directly

26 responses to “Amazon Unauthorized In-App Purchases Class Action Settlement”

  1. Christina Marino says:

    No password asked account hacked.

    • Jasmine Jennings says:

      Yes my account was hacked too! They said they couldn’t do anything when i called months ago. Did they help you?

  2. dean winch says:

    4 of my kids made several purchases by accident before we realized it

  3. Deborah Bodtman says:

    The link brings me to my Amazon account and says I’m not eligible automatically without allowing me to even go through any of the purchases my 4 year old at the time did !!!!

    ADMIN- Hi Deborah,

    Try accessing the profile via your own account.

  4. john says:

    If parents can’t take the time to set up the parental controls. It’s no one fault besides the parents.
    If 1 of my kids downloaded an app after I told them not to. They are going to work it off.

    • TheChosen1 says:

      I whipped my once kids for each dollar the “accidentally ” spent on this…. I guarantee the older one WILL NOT be downloading any more apps without my permission…

  5. Markeita says:

    I tried logging into my Amazon account and I’m not seeing anything about this…however, my kid’s have mad a ton of unauthorized purchases since I started my account in 2014.

    ADMIN – Hi Markkita

    Call Amazon customer service.

  6. Tonia Adkins-Carter says:

    My children had a lot of unauthorized games resulting in charges with out my password protection

  7. Tonia Adkins-Carter says:

    Thank s has happened to us a lot in the past.

  8. Jannell Hudson says:

    My kids use my Amazon account without me knowing all the time in the past

  9. keishunna massey says:

    My son made 4 unauthorized transaction without my knowledge

  10. Erica Gardner says:

    my games are charge more times than one

  11. DarleneTaylor says:

    my daughter without my knowledge.thank u.

  12. justin says:

    My daughter charged my account 4 times without my knowledge

  13. Enrique says:

    Another “nanny-state” lawsuit. Now we all pay via higher prices! Take responsibility for your kids, stop all this senseless lawsuits. Nothing is free, you rip off Amazon, prices go up
    ADMIN – Hi Enrique,

    I see you are angry. This lawsuit is about design. Software that is intended to be used by kids needs to have safeguards to ensure they can’t engage in financial transactions.

    • Annoyed by idiots says:

      Enrique. I’m sorry, but I disagree with your self righteous rant.
      The in app purchases indeed need to be secured like other password purchase features in amazon yet it was not. Parents use parental controls yet this feature wasnt blocking those purchases, genius. Clearly a fail in design and security on Amazons part. This situation has nothing to do with how a parent keeps an eye on their children. And prices don’t go up because of parents stealing from amazon ((( insert eye roll 🙄 here))) the prices go up because of corporate greed.

    • TheChosen1 says:

      I lost thousands of dollars over some dumb game where you break candy or something ridiculous like that… I decided to break something of my son’s for every $100 he cost me… no more PS4, the Xbox is destroyed, he used to have a nice bike… his tablet is in four or five pieces…. I’m pretty sure he won’t downloading any more apps

      ADMIN – Hi Chosen1,

      You certainly have a temper. Next time consider selling his stuff to recoup some of your money.

  14. Shayla says:

    Charging my account for Prime Membership I did not sign up for

    ADMIN – Hi Shayla,

    This settlement is not about Prime memberships. It is about in-app purchases.

  15. Todd says:

    TO:

    Shayla says:
    July 12, 2017 at 1:23 am

    Reported unauthorized charges on a debit card can be reversed also known as a “Charge Back: if you notify your bank or creditor within two days of learning of the theft, but you may still be responsible for up to $50 of the amount you lost. Fortunately, some banks will waive this liability. If you report the unauthorized charges after two days, but less than 60 calendar days after your statement is mailed to you, the limit to your liability increases to $500.

    After 60 days, you’ll most likely have to shoulder the entire loss.

    One more quick note about unauthorized debit card charges: just because someone used your PIN doesn’t mean you’re out of luck. Many people have had their PIN number stolen or used by someone who knew it but wasn’t given permission to use it. You’ll need to sign an affidavit explaining what happened, and you may be able to get your money back.

    Your liability for unauthorized use of a credit card is much lower. Under some circumstances, you can be held liable for $50. If your number is stolen, but not the card, your liability is zero. If you report a lost or stolen card before it’s used by anyone else, your liability is zero.

    In most circumstances once this is reported, The Bank will close out that Credit Card/Debit Card and reissue you another card which can take 2-3 Weeks to arrive by mail, Unless you want the card by Priority Mail (24 Hour Mail) for a fee or if you have a bank account like in my case, I picked up the new card in person same day.

  16. Tessa Johnson says:

    Yuh

  17. M says:

    This happened to us several times. Very annoying since we do try to keep the controls tight locked with passcode and such. Every time though I would find out because I get email notification of the purchase and I’d immediately go to my bank acct and see the charge. I’d call and they always refund me. But if you don’t have the time to take all these steps and then wait on the refund( it’s a couple of days for the refund) it can be very troublesome to a family. Also this can cause overdraft and send families into a lot of turmoil. It is the only bad thing about amazon, this ability for kids to somehow purchase stuff when you think it’s all secured enough.

  18. Trameka Richardson says:

    Yes both of my children order Amazon app purchases without me knowing. When I found out they was in trouble but they never did it again.

  19. Lisette Deavareux says:

    I am all for parents controlling their children, however, it did not take a child to place orders. My tablet and Alexa were on the desk, between 3 cats pallets, and I do mean, pallets of cat food, itty bitty bowls that were not on the screen when I left, some movies and music, all purchased by 3 cats. Even now I must be careful, one jump, and I am canceling “one time” purchases.

  20. Blythe miller says:

    In 2015 my daughter used 500.00 on Amazon and I called them and my card and they wouldn’t never give it back and I didn’t give her the right to use it

    ADMIN – Hi Blythe,

    Did she use it through in-app purchases? if that is the case you are a class member and you should file a claim.

  21. MrsH says:

    Seriously folks, when you hand your phone to your kid, to keep them occupied rather than be present in the moment. YOU DESERVE EVERY PURCHASE MADE! So you seriously are gonna side step your responsibility because some liberal judge says you can? No wonder our society is fast going down the toilet.

    ADMIN – Hi MrsH,

    Your opinion is quite harsh. Perhaps you would reconsider if you actually read the details of the case?

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