Class Eligibility

There are three specific subclasses:

Residential: If you lived in a house, condo, or apartment that received tap water from West Virginia American’s Kanawha Valley Water Treatment Plant on January 9, 2014 your Household is eligible to make a claim for a Residential Household payment. Renters are eligible too even if you didn’t pay your own water bill.

Business Businesses and non-profits entities that were being served tap water by West Virginia American’s Kanawha Valley Water Treatment Plant on January 9, 2014 are eligible to make a claim for a Business payment using one of the two types of Claim Forms.

Wage Earner: If you were employed by a business that was Shut Down or Partially Shut Down due to the Freedom Chemical Spill and you were paid on an hourly basis, then you are eligible to make a claim for lost hourly wages during the shut down using the Wage Earner Individual Review Claim Form. To be eligible for a payment, you must provide certain documents that show your wage loss.

Estimated Amount

Varies

The parties have estimated the likely amount that certain class members will receive if they choose to ask for a Simple Claim payment at $550 for the household customer claim and $180 for each additional resident. However, the exact amount that any Class Member can receive through the Settlement depends on the specific nature of the claim that is made and on the total amount of the claims received by the Settlement Administrator. Pregnant class members will receive additional compensation, so will class members that submit evidence of injury inclusive of death. As for business it is expected that settlements will range from $40,000 to $64,000 for hotels

Proof of Purchase

Yes

Case Name

Crystal Good v. West Virginia-American Water Company,
Case No. 2:14-cv-01374,
District Court for the Southern District of West Virginia

Case Summary

On January 9, 2014, a chemical leak into the Elk River at the Freedom Industries tank farm near Charleston caused over two hundred thousand residential and business water users served by West Virginia American Water American Water to be without tap water other than for toilet flushing and fire protection (the “Incident”). Freedom Industries purchased the chemical, Crude MCHM, from Eastman. The class action lawsuit claims that American Water and Eastman could have prevented or avoided the event with better precautionary measures, compliance with applicable regulations and the use of reasonable care.

Portions of nine counties (Boone, Cabell (Salt Rock/Culloden area), Clay, Jackson, Kanawha, Lincoln, Logan, Putnam and Roane) in West Virginia—where more than 224,000 residents and 7,300 businesses were located—were affected by the water contamination.

American Water and Eastman strongly dispute the claims in the class action lawsuit and deny any fault or liability for the chemical leak or contamination of the drinking water.

Settlement Pool

$151,000,000

Deadline

02/21/18

Contact


WV Water Settlement Administrator
P.O. Box 4227
Charleston, WV 25364
1-855-829-8121

97 responses to “West Virginia Water Contamination Class Action Settlement”

  1. Samantha belcher says:

    I was pregnant at the time of the water crisis, we could not use tap water. We had to boil our water to clean it and use it to cook, clean and shower with. We had to live like that for a good month.

  2. Kathleen Corbett says:

    When will residents receive their claims checks?

    ADMIN – Hi Kathleen,

    Payments usually take place after deadline and all appeals have passed.

  3. Brenda Elkins says:

    what if person died who paid water bill yet relative still lives there and left it in the deceased’s name?

    ADMIN – Hi Brenda,

    Did the person died as a result of contamination? Were the relatives living there at the time of the contamination? To qualify for this settlement the key is to have had direct damages due to the contamination and not necessarily to be the person that paid the bill.

    • Brenda Elkins says:

      A relative who lived in the house at time of contamination with his Mom who paid bill but who passed away from other causes not long after can so can son claim the $550 and $180 and now get the whole amount since he simply started paying the bill and did live there when he could not use the water and was caused “damage” and inconvenience”

      ADMIN – Hi Brenda,

      I think you are wondering if you can claim on behalf of the estate of a deceased person. Generally you should be able to do it if you are the natural heir. For additional clarification please contact the class action administrator.
      .

  4. Pamula Quinn says:

    When are payouts expected to be mailed to customers?

    ADMIN – Hi Pamela,

    Most settlements are paid out after the deadline has passed and all appeals have cleared

  5. Jashad Releford says:

    What will the total amount be per person I took 151 million divided by 64,000 and got 2643.00 per person

    ADMIN – Hi Jashad,

    Take away administration fees, attorney fees and other expenses and then remove all the people that failed to claim and take into account that some people actually have receipts or damages like death, there is also those that will take the simple claim and just get $500 or so.

  6. Kristin says:

    I received my confirmation claim I’d by email, and didn’t get much of an answer when I called to check my claim. When is checks expected to be sent out for the ones that claimed the residential simple claim? Also how exactly our we supposed to know for sure if we will be getting a check. How will the checks be sent out?

    ADMIN – Hi Kristin,
    The parties have estimated the likely amount that certain class members will receive if they choose to ask for a Simple Claim payment at $550 for the household customer claim and $180 for each additional resident. However, the exact amount that any Class Member can receive through the Settlement depends on the specific nature of the claim that is made and on the total amount of the claims received by the Settlement Administrator. Pregnant class members will receive additional compensation, so will class members that submit evidence of injury inclusive of death. As for business it is expected that settlements will range from $40,000 to $64,000 for hotels

  7. Lisa Bruer says:

    I filled out my family’s claim form and it was accepted. When should I expect to receive my check
    ADMIN – Hi Lisa,

    Settlements are paid after the deadline has passed, there has been a fairness hearing and all appeals have cleared. On occasion this can take years.

  8. Whitney says:

    I was pregnant during the time and I filed a pregnancy claim form. How will I know if it was accepted?

    ADMIN – Hi Whitney,

    You can reach out to the class action administrator.

  9. Ottilie Smith says:

    Yes I want to know how much we received win. Will happen some people All ready gotten money

    ADMIN – Hi Ottilie,

    Can you try you question again? I am struggling to understand what you are trying to say or ask.

  10. Pamela Tuell says:

    I heard it may be may or June for we receive settlement check is this true. Will checks be mail or do we get emails of when we will receive the check just wondering.. Thanks

    ADMIN – Hi Pamela,

    It would be best if you contact the class action administrator.

    • Pamela Tuell says:

      I was reading some comments it could take years well I hope not alot suffer because of this unclean water and alot could use this claim money.class action administrator probably tell you it be awhile or has no straight answers just wish they would process faster there should not make people wait havnt we all suffer enough and theses water increases are awful ..well I wish everyone the best of luck

  11. Shannon says:

    Some of the replies to the comments is to contact the class action administrator, who is that? I’ve called a few times and no one has any helpful answers.

    ADMIN – Hi Shannon,

    Use the contact us feature on their page.

  12. Stacey says:

    When will checks be mailed out to residents?

    ADMIN – Hi Stacey,

    You can contact the administrator using this form

    https://www.wvwaterclaims.com/contact/

  13. Stephanie says:

    Still no news on a date checks will be mailed out ?

    ADMIN – Hi Stephanie,

    Not at the moment.

  14. carolyn says:

    I filed my claim form that came in the mail, many people say they got an email confirming the claim was received, I never received any thing does this mean my claim was never received? how can I be sure it was received?

    ADMIN – Hi Carolyn,

    You can make sure it was received by reaching out to the class action administrator.

  15. zina bibb says:

    MY HUSBAND AND I FILLED OUT THE SIMPLE FORM BUT OUR LAWYER ALSO RECIEVED PICTURES OF HIS ANKLE AND OF THE SIDE OF HIS FACE AND MOUTH OF BLISTERS HE RECIEVED PLUS FILLED OUT A FORM OF THE HOSPITAL HE WAS TREATED AT HOW WOULD THAT WORK IN THE SETTLEMENT???

    ADMIN – Hi Zina,

    Reach out to the class action administrator to obtain clarification.

  16. DM says:

    So you haven’t received your settlement? Nobody has. It’s a typical let’s take them for a ride concept. Your water rates will not increase because of the settlement. OK, so WV water has ask for another 23% rate increase, this means the water rate has almost triple tripled in the last 10 years. We as the public are suppose to be protected from price gouging. The WV Public Service Commission is pretty much useless to the residents of this state.

    When are we going to be protected. The reason for the increase request is exactly why there asking, but there us other lame excuses. We are upgrading the lines, where? We are already paying higher rates, more than 40% in the last ten years. We are already paying additional fees for service line upgrades. The people of this state has paid for the cost of the lines probably well over 1,000,000 times. We paid and they were suppose to maintain the system. Now we are expected to pay even more for there negligence. One thing WV doesn’t have a shortage of is water. It’s time for the public to take back there services that should have never been sold by the politicians, in the first place.

    Yes I’m angry because they are playing games and it needs to end now.

    ADMIN – Hi DM,

    We are so glad you had an opportunity to vent. It sure sounds frustrating.

  17. Chris says:

    When will the payments come for simple claims?

    ADMIN – Hi Chris,

    Have you reached out to the class action administrator?

    • Bob says:

      When will the checks be sent out they said may then June now saying judge got approved itwas all ready approved so what the delay

      ADMIN – Hi Bob,

      We don’t know. It is best that you contact the class action administrator.

  18. Robin says:

    Why so long? 500$ means nothing to rich folks but the poor are needy and waiting. Meanwhile interest continues to multiply on the the millions waiting. They will still end up ahead.

    Mossy

    ADMIN – HI Robin,

    This is normal for class action settlements. You have to wait until appeals clear.

  19. amanda says:

    any word on when the settlement will be disbursed?

    ADMIN – Hi Amanda,

    You can use this form to ask

    https://www.wvwaterclaims.com/contact/

  20. Shannon Carroll says:

    So since we haven’t received any settlement money can we still sue Freedom Industry for the trouble we dealt with during that time the water was affected? Tired of waiting! This waiting is unfair ,it’s been 4 years +.

    ADMIN – Hi Shannon,

    You can’t. To take action against a company on a particular issue that was litigated under a class action you must have submitted a request for exclusion on a timely manner.

  21. Robin Moss says:

    What is being appealed?

    ADMIN – Hi Robin,

    You can contact the administrator to obtain details on the appeal.

  22. philly says:

    What is the hold up? why hasn’t the judge given final approval. You have the money its ready to be disbursed so why if the judgement was made why can’t they push the final OK. Its ridiculous to have to wait so long just to get a settlement out.

    ADMIN – Hi Philly,

    Contact the class action administrator or class counsel so they can explain the reasons behind the delays.

  23. Debra May says:

    What’s the hold up on our money ,, allot of us also got sick ,,,we also should get money for every day it’s been late plus interest ,,, we the people need answers now plus our money ,,,the rich don’t have no worries ,,we are tired of getting the run around ,,

    ADMIN – Hi Debra,

    Class action settlements can often take years to resolve.

    • Barbara says:

      This whole process has already took several yrs.

      ADMIN – Hi Barbara,

      That is the way the legal system works.

  24. Dorothy Johnson says:

    Since the Judge has given final approval. Since the Appeals have been resolved. How long will it take to disburse the funds?

    ADMIN – Hi Dorothy,

    Most likely a few months

  25. David Ellis says:

    Hello! Have amounts been determined for business claims yet? If so, how can a business find out how much their settlement will be? Thanks so much in advance for your response.

    ADMIN – Hi David,

    I don’t think the amounts have been determined yet.

  26. Regina Vance says:

    Ok, the judge has approved this months ago and it was the final approval so how long will it take to check all of these 80,000+ claim forms for doubles? Shouldn’t the people that only filed for a single household go ahead and get their money since it’s easy to verify just from out bills that we are the sole owner of the dwelling. Why should we have to wait for people that have 6 people, property damage, injuries and loss of wages to get audited? We shouldn’t have to suffer cause of them.

    ADMIN – Hi Regina,

    The legal system is not designed to provide you with special consideration because you are a single filer.

  27. john says:

    Hello I just received a notification of deficiency and need to know what else to send in. My wifes business was as a hair stylist but the shop that she rented from had to close the doors and I am not sure what type of documentation is needed? I sent in the taxes for the 2013 and 2015 year.

    ADMIN – Hi John,

    Reach out to the class action attorney to ask what might serve as evidence.

  28. Bruce Fernett says:

    The contaminated water happened around my birthday. I’m a diabetic I had drank 4 or more glasses of water that day till I heard the shocking news. I had tunnel vision for weeks after. The next day I had to put my dog down. I remember the craziness of trying to get water to bathe, fix food and drink. People are abused by our local utilities. No cares or takes the side the side of the common man.

    ADMIN – Hi Bruce,

    Contrary to your belief there are many people that care for the common man.

  29. JOHN says:

    ANY UPDATES ON WHEN OUR MONEY WILL BE DISTRUBUTED TO THE PUBLIC.

    ADMIN – Hi John,

    The class action administrator has not provided the public with additional updates regarding timelines.

  30. Kristin says:

    I received a questionnaire to fill out and mail back in by july26,2018.i filled out the questionnaire and the only thing I could find to send in around the time of the spill was a old electric bill in my name at that address so I sent it in. I was just wondering how long it was going to be after that had to be done before checks should start being sent out.

    ADMIN – Hi Kristin,

    At this point we do not know how long this settlement will take to be fully resolved. Some settlements take months, other years. It all depends on the number of appeals that arise.

  31. CRYSTAL CARPENTER says:

    Yes I sent the paper in and alot of my friends is receiving letters about stuff needing to be fixed i still haven’t received anything since I mailed the class action paper in before the deadline how can I find out if everything is ok on my end I moved 2 yrs ago but i received the class action paper where I live now

    ADMIN – Hi Crystal,

    Reach out to the class action administrator using the info we provide above.

  32. CRYSTAL CARPENTER says:

    I just got off the phone with them all they told me was that I’ve been approved does that mean I will be receiving a check

    ADMIN – Hi Crystal,

    Not right away. It will take a little while before they issue checks.

  33. Samantha says:

    How much longer does the public have to wait for the checks it’s already been monts since everything got approved…

    ADMIN – Hi Samantha,

    Whatever the judge and class action administrator require to make a proper distribution. Sometimes it is months, sometimes years if there are appeals.

  34. Vanessa Gray says:

    The final decision was done in June. The 30 days is up. They are supposed to be sending out the money. So what is up with the excuses? We have been patient. We have agreed not to sue later. So why are they jerking us around?tion

    ADMIN – Hi Vanessa,

    Settlement distributions are complex processes. It may be a while before you receive your monies.

  35. Crystal Glasworth says:

    Any updates on when payments will be issued. I’ve emailed the administrator and I just get a generic message back.

    ADMIN- Hi Crystal,

    I have no new updates at the moment.

    • Brandon Dedrick says:

      Checks have to be mailed by Aug 31,2018.

    • Timothy fletcher says:

      Any updates on when the water checks will be issued we sent paper work in bout 2 years ago and not heard anything

      ADMIN – Hi Timothy,

      The class action administrator has not yet provided updates regarding this matter.

  36. Brandon says:

    I just talked to the settlement administrator. A judge ruled distribution has to be sent out by Aug 31, 2018.

  37. Brandon says:

    Just talk to WV claims administrator. Judge said check need to be mailed by Aug 31,2018.

  38. ashen says:

    A website says that the settlement payments are supposed to start going out at the end of this month, because a judge has said that is when he “wants” them to go out. I see here, just a few days ago, you say it can take months or years. Are they waiting for all of us that should get the checks to die, of old age so they don’t have to pay out? That may be an extreme viewpoint, but it is how it feels to me and many others. They are delaying as long as possible in hopes that those of us that are to receive a settlement, wont be here to collect it. We get no answers to our questions. We are just told to wait, with no idea of when the wait will be over. I have filed a simple claim via the website. I have received nothing that says I need to send more information, and I have been told they have my claim. Please, we need to be given a time frame, this endless waiting is excruciating to those of us with low income.

    ADMIN – Hi Ashen,

    Please keep in mind that even if you die your heirs are entitled to the settlement. While it feels like they are maliciously delaying I do n’t think there is malice. Everyone is working as fast as they can to get it done but it has to be done within the boundaries of the law and appeals must be addressed if any arise.

  39. STACEY says:

    I was told the Pregnancy claims will be mailed separately from your residential and that it is going to take longer to get.. I WANT TO KNOW WHY?!?!?!?

    ADMIN – Hi Stacey,

    Class counsel is best qualified to answer your question.

  40. brailford says:

    its the 22end of August 2018, where why is the water co. dragging there feet on the settlement?

    ADMIN – Hi Brailford,

    Have you contacted class counsel to ask?

  41. Val says:

    I called and they said the check should be sent out at the end of this month. I’m hoping that is the situation

  42. teresa a hailey says:

    i just talked to someone they told me the amounts went down how much are they for residents

    ADMIN – Hi Teresa,

    You can reach out to the class action administrator to ask.

  43. Dorothy Johnson says:

    The administrator said they are sending the information to the printer this week. The administrator said that they do not know what the basic amount is for the residents. The administrator said that they will know the amount when they send the information to the printer. I suggest that everyone call the administrator, everyday, until someone there is able to find out what the amount is for the residents. I called Monday, I will call Tuesday, I will call Wednesday, I will call Thursday and Friday is there final day, per the Judges Order.

    ADMIN – Hi Dorothy,

    Keep in mind that the judge is aware of every step taken by the administrator and will bring it to their attention if he notices delays in process.

  44. Larry says:

    I mailed the settlement form back in January. I called and they have no record f receiving it. What do I do now?

    ADMIN – Hi Larry,

    There is no recourse after the deadline. Try calling class counsel but I doubt that they can help you unless you sent it certified.

    • Barbara says:

      Deadline was moved to February 2019. The admin on this site needs to update her information.

      ADMIN – Hi Barbara,

      On their website under FAQ the deadline has not changed. If you have a link to the most updated date as disclosed above please feel free to share.

  45. Cheryl says:

    I spent weeks, getting bottled water for my home, and an elderly neighbor. Gas, out of my pocket. My time. If I hadn’t done what I did, she would have either had no water or been using the contaminated crap. I think continually delaying payments is just hatsh. Speed it up already !

    ADMIN – Hi Cheryl,

    I wish it was up to me.

    • Cheryl says:

      Now, I am hearing on local news, that payments will be delayed again, ,,, so they can get a waiver from medicare, medicaid, over medical payments. Why should this affect those of us who do not have medical claims. ?

      ADMIN – Hi Cheryl,

      Mainly because the admin has no way of knowing who receives those services. I am sorry about the delay and I hope distribution happens quickly.

  46. teresa a hailey says:

    are checks going out aug 31

    ADMIN – Hi Teresa,

    Someone mentioned a delay due to the need for a medicare medicaid payment allocation

  47. Shannon says:

    I am out of state now, so I don’t see any news updates. I called and I was told checks would be mailed out at the end of the month and I would probably see one in September. Now after reading these comments it appears checks are delayed again. Does anyone have a link to this new info? Not that it would surprise me at all. I have a feeling I will never see a dime. Years from now a lot of us will have moved and WVAW probably won’t even exist under that name.

    ADMIN – Hi Shannon,

    Last I heard is that there was a delay to figure out something related to individuals that receive medicare

  48. Jude says:

    So I follow this every day here. I think that you are trying your best to answer fairly, honestly… so this is in no way intended towards you. At THIS point, I call bull shit on their part. Did they not realize this information was needed LAST WEEK? Did they just leave everyone hanging AGAIN? Total Bull crap. Delays… Inexcusable. At this point, we all desesrve better than what we have gotten from the so called legal team.

    ADMIN – Hi Jude,

    I totally sympathize and I wish there was something we could do to help.

    • Michael Lamb says:

      Sounds like to me that the Judges word does not mean much. He said checks will be mailed no later than the end of August. That 151 million is drawing a lot of interest. Who gets it. It should be the people who have been lied to. Now they are saying the individual amount will be less. Come on, we the people are not stupid. Do what is write and mail the checks.

      ADMIN – Hi Michael,

      We totally get your frustration and wish we could help. Please keep in mind that Class Action Rebates is simply an informational website and we are not tasked with the administration of this settlement.

  49. Cheryl says:

    Any updates on how long THIS delay will be. I agree witn5previous comment, this is bullshit. They should have thought of tbe medicaid part a long time ago

    ADMIN – Hi Cheryl,

    None at the moment.

  50. James says:

    Where does Medicare play a part in our water being contaminated? Seems like someone wants to hurt the ones that have Medicare. That’s the only way that certain people can see a Dr or go get a perscription to help save their life. It’s not Medicares fault that Freedom Oil contaminated our water. They should file a class action as well. To keep it real, none if us should of settled out of court.

    ADMIN – Hi James,

    This is a about a waiver that has not been issued. I am trying to find out the details. I will share once I have a clearer picture.

  51. Virginia says:

    what gets me is this really concerns people that were sick or hospitalized that Medicaid or medicare paid bills for them related to being sick. Why cant they go ahead and mail out the simple forms like the judge requested. This was an issue several months ago, and they wait until the deadline to say they have to wait for Medicaid and medicare to send them a waiver. Doesnt make any since, we should all be paid the correct amount with interest because they are just sitting collecting interest.

    ADMIN – Hi Virginia,

    So this is about the government delaying waivers. I had no idea.

    • Vitginia says:

      No no.its about the water company using this as an excuse for delay. They dont want medicaid and medicare to ask for reimbursement. Its the same as a car accident. When your insurance pays for your er visit and hospitalization if you are hospitalized. And the drs fees. If they dont get a wavier then your money could go to the insurances. Anyhow now the attorneys are asking for more money and said checks will be mailed out 10 days after judge aapproves its.

  52. Pt says:

    Was on the news and I called claims and said checks would be mailed out that Wednesday and Thursday after labor day.How long is this delay people have bills and other cost we all have waited to long delay after delay.This judge made final judgment and said they would be mailing out the checks end of August this was a lie I guess misleading us people and making us wait wait .People need their money we dealt with west Virginia water and the crap we all had to deal with when the water hole was poison smh…how long now is the wait and will there be more delays!

    ADMIN – Hi PT,

    We only know what the administrator discloses.

  53. Dorothy says:

    The Judge ordered the distribution of settlement checks by the end of August. Why is the administrator not being held accountable for the delay, since they knew all along, that there needed to be a waiver in place prior to the end of August. We should be compensated for this delay. Myself and others are out of pocket for money spent on paper goods etc. and water just settling for the amount given to residents. I also had to use my vacation time sitting at home with no water, not requesting to be reimbursed. Something has to be done and not just sympathy.

    ADMIN – Hi Dorothy,

    I am glad you had an opportunity to voice your frustration. From where we stand we can simply give you sympathy and info as we find out stuff.

  54. Cheryl says:

    Ok, according to the news on friday, the medicare/medicaid waiver issue was settled. Judge Copenhaver wanted more money from Gary Southern. Ok, his settlement was upped to 1 M. Any word on when the judge will look at that settlement?

    ADMIN – Hi Cheryl,

    Thanks for the update. I have not seen anything regarding timelines.

  55. Brittany Mobley says:

    Does the increased settlement amount mean more will be distributed per simple claim? Or do the original agreed upon amounts remain the same? Any update on when checks begin to go out?

    ADMIN – Hi Brittany,

    Contact the class action administrator with your questions.

  56. KCResident says:

    According to the WV Gazette today: (9-7-18)
    The first batch of settlement checks to residents and businesses affected by the 2014 Kanawha Valley water crisis will go in the mail one week from Friday or Monday.

    he checks will ultimately be slightly less than expected because the high volume of people who submitted claims. Residents will receive $482, additional residents will receive $157 and businesses will receive $1,645.

  57. teresa a hailey says:

    where are the checks being mailed from

    ADMIN – Hi Teresa,

    Charleston WV

  58. Mike says:

    How can we verify that we are in fact on the list to receive a check and what address the funds are being sent to?

    ADMIN – Hi Mike,

    You can do so by contacting the class action administrator.

  59. Virginia says:

    I called yesterday and the lady said in one or 2 weeks the checks will be sent to the printers. And then sent out. Most likely in 2 weeks or they will come up with another delay.

  60. Ashley Cain says:

    Im still not getting an answer from anywhere about pregnante women claims. Please tell me someone knows . do we get when other people do or do we have to wait a few morw years for some more lies.

    ADMIN – Hi Ashley,

    Per the terms it appears there are three specific subclasses:

    Residential: If you lived in a house, condo, or apartment that received tap water from West Virginia American’s Kanawha Valley Water Treatment Plant on January 9, 2014 your Household is eligible to make a claim for a Residential Household payment. Renters are eligible too even if you didn’t pay your own water bill.

    Business Businesses and non-profits entities that were being served tap water by West Virginia American’s Kanawha Valley Water Treatment Plant on January 9, 2014 are eligible to make a claim for a Business payment using one of the two types of Claim Forms.

    Wage Earner: If you were employed by a business that was Shut Down or Partially Shut Down due to the Freedom Chemical Spill and you were paid on an hourly basis, then you are eligible to make a claim for lost hourly wages during the shut down using the Wage Earner Individual Review Claim Form. To be eligible for a payment, you must provide certain documents that show your wage loss.

    I don’t see any special consideration regarding pregnancies.

  61. Lclay says:

    It spread thru 9 counties…all 9 counties were under” a do not use water!! The contamination ran through local psd’s…so you’re saying the rest of us, are just out of luck? I went through this already with admin, and had to send my local bills in. So what is it? All 9 counties or just american water clients?? This isn’t right!!

    ADMIN – Hi Lisa,

    I don’t know the details of your situation but I do sympathize. I am sorry you are having to face challenges.

  62. Virginia says:

    Lawyers will get over 33 million dollars and residents take a decrease. Their percentage went down from 25% to 22%. Still 33 million? Really!?

  63. Pamela Tuell says:

    Well hopefully no more delays we west Virginia have waited long enough taking a cut is bad enough but I guess we are lucky to get anything. Lol

  64. teresa a hailey says:

    are checks being mailed out today

    ADMIN – Hi Teresa,

    I don’t think so.

  65. teresa a hailey says:

    did checks go out

    ADMIN – Hi Teresa,

    I don’t think so.

  66. Chris says:

    I went to my local post office and she told me that if the water company addressed your check to your address before 911 came through and readdressed everyone she was sending them back. I myself think that’s totally uncalled for but anything is possible today. Is there a site where we can put our claim number in and find out the status of our claim without having to bother the administrator so they can get their job done?

    ADMIN – Hi Chris,

    Sadly they don’t have an automated database for you to check.

  67. Char says:

    My daughter filed a claim early and received an email confirmation of receipt. They say she didn’t file a claim and wont accept the confirmation because there’s no claim number on it. They are making her take it to court. They sent her the email but refuse to accept it???

    ADMIN – Hi Char,

    Reach out to class counsel.

  68. Cathy says:

    All my family got there settlement check,s
    But I didn’t get my check
    How can I CHECK ON IT
    THANK YOU

    ADMIN – Hi Cathy,

    Reach out to the class action administrator.

  69. Sherri Mcneely says:

    So what happens when you don’t receive a check and you filled out the appropriate information on line?

    ADMIN – Hi Sherri,

    You reach out to the class action administrator to do follow up

  70. Shirley says:

    Why didn’t we get amounts for additional people in household? Only got the $550 minus the 12%

    ADMIN – Hi Shirley,

    I am hearing from people that received multiple checks within the same family. Please check with the administrator.

  71. Dell lewis says:

    Iam dell lewis everyone around me got there checks and I didn’t

    ADMIN – Hi Dell,

    Reach out to the class action administrator.

  72. Andrea says:

    What address will be used when mailing out checks? I lived in an apartment during the water crisis, filled out the paper work in our first house and have recently moved. But have had WV American Water the entire time. Didn’t know what address they would use. Thanks in advance for your help!

    ADMIN – Hi Andrea,

    The address you included as your mailing address in your claim form. You can probably contact the class action administrator to have it reissued.

  73. Juliette Triegere says:

    I filed my claim as a renter..was accepted..until today I did not got $482.17 ..why ? Almost everyone did what shall I do ?

    ADMIN – Hi Juliette,

    Reach out to the class action administrator.

  74. LATISHA DIXON says:

    What if everybody besides me in the household received there settlement check ?

    ADMIN – Hi Latisha,

    That is a question for the class action admin. Reach out and ask

  75. Debbie Winter says:

    What is the phone number for the class action administrator ?

    WV Water Settlement Administrator
    P.O. Box 4227
    Charleston, WV 25364
    1-855-829-8121

  76. Pat White says:

    What if a person filed & received a check, but has passed away before receiving? There was no probate, because all assets were shared with their spouse. How does the spouse cash the check?

    ADMIN – Hi Pat,

    That question is best answered by a lawyer that specializes in wills and trusts.

  77. Atesha Smith says:

    I lived in WV & was pregnant at the time I of the water crisis I moved to another state & just now hearing about the suit. Can I still file a claim?

    ADMIN – Hi Atesha,

    You can’t

  78. Stephanie says:

    Mine is in..Informed delivery today..Geez people really think its your problem 🤣 or that you’re psychic by just writing add me they’re magically added to the settlement haha..thanks for all that you do!

    ADMIN – Hi Stephanie,

    Hopefully you get at least $500.

  79. Angela Dunaway says:

    I haven’t received my settlement check yet while everyone else I have spoken to has. I claimed a simple settlement. When I call the Administrator, I get a recording that says my call is important and to please hold then promptly hangs up. Where can I go and to whom can I speak with to get to the bottom of this?

    ADMIN – Hi Angela,

    Reach out to the class action administrator.

  80. Eric Wills says:

    It doesn’t seem to have hit local news in a big way, but thousands of mistakes were made in processing these checks. Many are made out to the wrong people. Quite a few are made out to businesses that no longer exist – despite the applicant indicating a different business name. Several people didn’t get checks at all, and upon calling the contact number on the website were told they had “filed a medical claim and there will be longer waiting times for those”. These people hadn’t filed medical claims. In addition, those needing corrected checks for any reason are being told it will take “several months to correct the errors”.

    ADMIN – Hi Eric,

    Thanks for sharing. That is terrible.

  81. Kimberly says:

    Any updates on the pregnancy claims?

    ADMIN – Hi Kimberly,

    I have not seen a single report from the pregnancy checks. All I have seen is the regular checks.

  82. Waiting for answers says:

    Does anyone have information about the pregnancy settlement? I don’t understand if you filed a pregnancy claim why would your residential settlement be held back it don’t have anything to do with Medicaid.

    ADMIN – Hi,

    Have you reached out to the class action administrator?

  83. Curious says:

    How can I find out if I got a check? At the time of the contamination I was living with family member who was the one who filed my claim. When I asked my family if I received one I was no one in the house hold got one.

    ADMIN – Hi Curious,

    Contact the class action administrator.

  84. Linda Cowley says:

    Waiting on medical check. And residential ck being held is there a date yet when ck on medical claims be sent out. Or a time when completed by Adam how many months

    ADMIN – Hi Linda,

    Have you reached out to the class action admin?

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