Class Eligibility:

The settlement covers unauthorized charges placed on AT&T landline bills by third-party companies. These companies may have provided your services such as voicemail, email, fax, web, yellow pages, diet plans, or identity protection. The unauthorized third party charges were between 1/1/05 and 1/14/13. The list of third party companies is here.

Estimated Amount:

Class members may received a 100% refund on any unauthorized third-party charges for which they were billing.

AT&T will also provide a free billing summary of bills between 1/1/05 and 1/14/13 so that you may determine if you had any unauthorized 3rd party charges on your account (here).

Proof of Purchase:

NOT required

Claim Form: ATT 3rd Party Billing Settlement Claim Form
Case Name: Nwabueze et al. v. AT&T. et al.,
Case No. CV-09-1529 SI
Case Summary:

The lawsuit alleged that AT&T unlawfully allowed third party companies to bill AT&T landline consumers as part of their AT&T bill. The case was not decided by the court, with the parties settled before the case went before a judge.

Settlement Pool: uncapped
Settlement Website: AT&T Third Party Billing Settlement
Claim Form Deadline: December 2, 2013
Claims Administrator: Nwabueze v. AT&T, Inc.
c/o GCG
P.O. Box 35045
Seattle, WA 98124

156 Responses to “AT&T Landline Third Party Billing Class Action”

  1. Jesse says:

    I really like at&t

  2. inez carroll says:

    Requesting a copy of billing summary. PERSONAL INFORMATION DELETED Thank you.

    ADMIN – Hi Inez,

    To get a copy of your billing summary, use the link above to go to the class action administrator’s site. They can send you a billing statement.

  3. Maty McCleese says:

    I have requested billing summary 2 times and have not heard nor received a response. What if I don’t receive a response by the deadline 12/2/2013?

  4. Mary McCleese says:

    Corection s/b Mary McCleese

  5. Anna Lee Miller says:

    I’m trying to enroll for the settlement.

  6. German Bezares says:

    I am having at this moment the problem described in this page. A company named USBI just charge us $256 through ATT automatic payment system.
    And is charging me more for the next payment bill

    I cancel my contract with ATT

    Calling to USBI just a moment ago, and after minutes of waiting “for the next available representative” they lead me to an answer machine …..

    What can I do?

  7. jae johnson says:

    At&T sent me a card advising me of this class action. However I’ve requested the billing statement 2xs & they send back they’re backed up on processing & i have until DEC. They claim even if I don’t get it by Dec I can still send it in. Weird…

  8. Mildred Jones says:

    I can’t seem to copy a copy of my billing summary either. Just sent in another request. My goal within the next few months is to dump At&T (U-verse). I’ve had it with this company.

    • Fred says:


      Contact the administrator below and they can give you all the information you need.

      Nwabueze v. AT&T, Inc.
      c/o GCG
      P.O. Box 35045
      Seattle, WA 98124

  9. Bennie G Holmes says:

    need confirmation on control#/confirmation#

  10. michelle says:

    Hello. Does anyone know when we will receive our settlement? Thanks

    • Julius Tate says:

      I have been overcharged by $980.00 & there is no good reason for AT&T to allow this to happen to it’s customers, so I have decided to NEVER AGAIN use AT&T as long as I am drawing breath in my body!!! And I too, am waiting to hear when I will be receiving my settlement cash.

  11. Dewanda Allen says:

    Why do I have to wait for an appeal to get my refund.

    ADMIN – Hi Dewanda,

    In the case of appeals, the class administrators are usually instructed by the court to delay sending out the refund checks until the appeal is heard. The reason for this is that if the appeal is successful the company does not need to pay out refunds and if they have already been paid out, trying to get them back will be costly and inconvenient for everyone.

  12. eddie yanez says:


  13. sherrie says:

    Has there been an appeal – I thought it had already been through that process- when will we start getting our refunds.


    Has the appeal been settled. If so how much longer will we know about the refund. They didn’t take that long to take it from us, so why should we endure this much time to receive it back.

  15. VERA JOHNSON says:


  16. susie bash says:

    I want to no how long will it be before my refund come.

    • mary hutchins says:

      Hi my name is Mary I sent in my at&t clams form for the 3rd party calls that were billed to me back in 2005 and I have not received my refund check yet I would like to know when will I receive the refund I filled the claim in 2012 thank you Mary hutchins

      Hi Mary,
      Our website is informational only. To get an update on your class action claim you need to contact the class action administrator for each case. If you scroll up you will find their contact information.

  17. Diane says:

    I’m trying to wait patiently but it’s hard because I’ve ran into yet ANOTHER dishonest situation with them. I wonder what’s next with this company?!

  18. TJ says:

    The appeal was only filed on Decemeber 24th, 2013. It will likely take MONTHS to be heard, so it is unlikely any of us will be receiving a check in the near future.

  19. Kim says:

    I am wondering the same thing. When will we get refund check?

  20. Brooks Nelson says:

    I was also wondering if they have appealed yet. I was wondering if they are sending the refunds soon. I got my billing summary back in early November of 2013 and sent it back in the next day long before the December 2nd deadline did the administration people get it. I received no reply or any word that they got it. And I see no information on any updates on this case since the Approval Hearing in November

    • Diane says:

      I too had begin to wonder if my claim form had been received and remembered that I had submitted everything online;I even requested my billing summary online and I almost forgot that I had got confirmation numbers. I’m not at all sure if that matters to them but at least I do have proof that I submitted my claim.

  21. tyonna76 says:

    I see that it says refunds wont be sent out until the appeal is resolved and it says on the website that the appeal was asked for on Dec. 24. Do you know when the appeal will be heard also do you know how many times they get to ask for an appeal cause if they can just keeping asking for appeals that is what they may do to delay from having to pay.

  22. rp says:

    att is not going to pay us nothing they just stoled it .

  23. alvin says:

    This is bull. I have been waiting forever. Sho can we contact because att is taking forever?

  24. Diane says:

    Okay, I sent a message to ask what stage this class action lawsuit is in and I was told that it’s still in an appeal phase BUT those of us that are still AT&T customers will not receive a check instead we will have the funds applied as credit towards our bills. This is beyond crazy, they just HATE to have to give up money that is owed to wronged individuals…well, looks like I have a couple of months of free service coming to me. I deserve more than that with all of the trouble I’ve had in the last year. I’ll bet they’ve had to send a technician to my home twice a month for the last year and they finally got the repair work done right this year. It took that many times to do something correctly and they never once credited my bill for the many days and weeks that I had no service.

    • regina says:

      Hi Diane,

      Any chance did you receive a letter in Feb. 2014 requesting updated 3rd party billing info. with a deadline date of Dec. 2013?

      Lastly, did you receive notification from AT&T that the delay was due to: An individual who didn’t agree with the terms of settlement is the reason why there has not been a settlement to date? What a joke! I won’t go any further. AT&T might want to higher people who are aware of their surroundings and what they portray.

  25. Just E says:

    I was told the appeal process will take at least 2 years. :-(

  26. k says:

    Hi agree when do we get are refund please be nice to us we were nice to you thanx

  27. carrie says:

    Since At&t took our money and has kept it for years, we need to ask for double our payment for interest on our mony,and for pain and suffering. We need to do this at the appeal, or protest. Let’s contact the lawyers in this case.

  28. J.C says:

    If someone is appealing, why can’t we ask the lawyers to give us interest and extra compensation on money due to us. This is not fair that they can keep our money for years. We should at least get double of what we are owed.

  29. Melinda says:

    Yes i want my money i have been dealing with at&t since the company was bellsouth since 1990 yes i want it.

  30. Betty Ford says:

    I to think that we need to be pay double sent we got rob by AT&T they need to pay us now and whom ever appeal it let them wait on there money for two more years.

  31. Mary Sanders says:

    I had over $1000 worth the international calls from AT&T. Calls ii didn’t make. They turn my phone off. After they looked back at my pass bills. I was told its the employees. In the main office that is putting these charges non people phones. I had a total of 3000 in charges on my bill. I need my refund.

  32. Linda Ware says:

    I received a letter from At&t stating that I didn’t file on time, but I did. I filed on line and I have a confirmation # and a control #. I don’t know if they are trying to get out of paying the money.

  33. Lashanda Thompson says:

    I agree with everyone else, it’s not fair how we are being treated about our refund. we have done everything they requested us to do, they took our monies every month with no problem, why won’t AT&t refund our monies with no problem. the system is twisted up, and is twisting innocent people and there money.

  34. Lynn Childers says:

    I agree with you Betty Ford. We should get paid double for the illegal charges and be paid interest for the time we are having to wait. They didn’t wait on there fee they charged. So I feel they should give our money back immediately. AT&T will not even miss one penny of the money they cheated us.

  35. Andrea says:

    ANY word when we will get our refunds? This wait is ridiculous!

    • Malinda says:

      I also have been wondering about this settlement. They only have automated answer machines. Hope this gets resolved soon. It’s been way too long. Figured I would reach out to someone who’s going through the same thing. Thanks. All we can do is hope.

  36. willie james says:

    What’s up with the rebate claim checks?!

  37. YVONNE WILEY says:

    I’ve been waiting patiently and still haven’t heard anything yet. I’ve tried calling the number they have given and it seems to be a lot of run around nobody’s giving any answers except the same information that we already have which is nothing. I sent in everything they asked me for on time. It would be nice to atleast talk to someone in person…….Thanks for letting me get that off my chest.

  38. juanita davis says:

    I would like to know when checks will be dispersed. And in what manner they will be dispersed. And will there be any interest added to individuals settlement checks.

  39. willie james says:

    I’m still waiting for a reply concerning the date the rebates checks will be sent out. I have submitted all the necessary papers and documents and I called the 1 800 number, and was told they could not give an answer and that I must email you. SO PLEASE REPLY WITH SOME TYPE OF RESPONSE. PATIENTLY WAITING@$$#€£×$#$$%%

  40. jacqueline says:

    I am a very old senior citizen, if I die before you att gives me my money my children will sue them , l hope.

  41. kim says:

    Does anyone have any updates on this? I have been waiting patiently, and I know class action payments can take a while but this is getting ridiculous. I am going though some hard times and could really use the money ATT owes me ($300) to pay off some bills… guess I’ll just keep my fingers crossed

    • Mae says:

      I have been waiting patiently also, my friend receive her refund she own a business so I guess they are more important then I am. I was told to go to AT&T website ask your question and wait for a response. I will be waiting and hope not for long

    • linda thompson says:

      I’ve been waiting along time for the settlement . When will I get some feedback or something.

  42. Donna says:

    Don’t cross your fingers just pray. Prayer is powerful and we all know now that At&t are thieves and liars of everything they stand for. I am waiting in Prayer and believing this will be over soon. Pray, Pray, Pray!!! At&t will eventually lose many customers because of false advertisement and HIGH, HIGH charges.

  43. Mari says:

    I fired AT&T long before this law suit because of their poor customer service and over billing. They did take our money and are trying to avoid giving it back. However, God doesn’t like ugly, and He will see this is resolved. I could desperately use the money, but I have faith, and I will never be an AT&T customer again! I think if enough of us fired them, it would speak volumes! Maybe, just maybe, they will learn to treat people fairly and honestly. We ALL should fire AT&T until they repay us our money!

  44. ben hudson says:

    would like to know what is the issued with this money.

  45. Sue Porter says:

    If the stall long enough they feel the matter wil be forgotten. It has been to long and this law firm should be given people updates.

  46. Marsha says:

    I receive an email from Attthirdparty billing settlement they stated the appeal has been settled and now ATT has to review the billing summary.would they have not done that before…just another way not to pay.

  47. marsha says:

    Dear Sir or Madam,


    Thank you for your email.


    The Court approved the Settlement Agreement on November 27, 2013.  The Court’s final approval was appealed by a single individual.   The appeal process has delayed the processing of claims made under the settlement.  The appeal has now been resolved and we have begun the process of sending properly submitted and qualifying Claim Forms to AT&T and the appropriate Clearinghouse(s) for review.


    Under the terms of the Settlement Agreement, all properly submitted and qualifying Claim Forms will be sent to AT&T and the appropriate Clearinghouse(s) for review.  The Clearinghouse review process has now begun.  Under the terms of the Settlement the Settlement Administrator will continue the process of sending Claim Forms on a rolling basis until all Claim Forms meeting the requirements are provided to AT&T and the appropriate Clearinghouse(s).


    AT&T and/or the relevant Clearinghouse(s) have the right to challenge any claim.  If challenged, the class member will receive a copy of the challenge and supporting evidence with the right to respond to the challenge. The challenge process will continue until all timely, complete Claim Forms have been provided to AT&T and the appropriate Clearinghouse(s) and they have exercised their right to challenge any of the claims.


    When the Clearinghouse challenge process and Claim Form determination are complete we will then commence distribution.  At that stage class members will be reimbursed for all valid claims. Current AT&T customers will receive credits to their AT&T account.  Former AT&T customers will be issued checks in the account holder’s name. We appreciate your ongoing patience.


    For more information and regular updates of the status of the Settlement, please visit the Settlement website at


    If you have any questions, please do not hesitate to contact us.




    Settlement Administrator (SLM)

    Toll Free Number: 1 (866) 242-0603

    emailed the settlement office and this is the response I received….

  48. Renee Giles says:

    Update as of 6/14/14..The Court approved the Settlement Agreement on November 27, 2013. The Court’s final approval of the settlement was appealed by a single individual but that appeal has now been dismissed.
    Approved claims are expected to be paid no later than May 2015. Current customers of AT&T will receive credits to their AT&T account. Former AT&T customers will be issued checks in the account holder’s name.

  49. Renee Giles says:

    I still don’t understand why it will take another year to issue our refunds!

  50. Mary Reese says:

    Reading the comment written by Renee Giles, stating that it will be a credit to current AT&T customers. It should be my choice if I want a refund or a credit. Some people might want a check issued to the account holder’s name.

  51. TJ says:

    First off, I am glad I terminated AT&T service long ago, so I can get a check instead of a credit to a bill.

    Secondly, AT&T will only add intersest or other compensation if the Court ORDERS it…which they did not, so you wil only get the amount charged to your bills.

    Some suggest compensation for “pain and suffering”….are you kidding?? You had pain and suffering because you were overcharged a few bucks on your bill? Too funny, thanks for the laughs.

    • Sara says:

      Some of us were charged over 500.00 or more. And for a disabled elderly couple who have a fixed income,and a sick husband who have been trying to get this resolved for years, is a lot of money.

      • Sara, I understand you totally what you are saying. I do not like the idea of them keeping my money and crediting my account. That is wrong. They are making out like the bandits they are! I went with them and bundled and now I am paying 190. dollars a month. They tell me that’s because I have so much going on. Yes I have channels I do not need, like 4 channels in a row of boxing. and that’s not all I do not want them at 78 years old and a female why would I like to watch boxing? I can never reach a real person to talk to. I am definitely going to leave this company.

        • Malinda says:

          I would of dumped them too! Do it for the best one black box for regular tv is like $50.00 ONCE! That’s it .Then you have nice simple television with no attachment. You can get all the show like Andy Griffin,Mash,bewitched,shows we love from the past and new ones too.Movie stations also.hope this refund come soon.

  52. I was sent info about the suit, filled it out and sent it in, I also spoke with someone in July 2013, but asof yet have not receive payment or notice. I can’t reach anyone now but a answering message. How can I speak to someone?

    You may contact the administrator of this class action by emailing

  53. sherrie dubois says:

    I can not believe it might be May 2015 another year. Have any of the settlements been made yet ????

  54. Willie Coker says:

    When are we going to get our settlement and how do we know that we are receiving a payment?

  55. Shelley says:

    I’m moving so had to e-mail to see if check would arrive to my current address or if I should give them my new one. They took the new address & said that check processing hasn’t started yet and the only info they’ll give out is that we should get them by May 2015. They have no other info available, or that they’re willing to share – so I wouldn’t count on getting anything before next spring. I’m going to try to forget about it and look at it as money in the bank.

  56. Sheila K says:

    Is there any way of finding out if anyone fell “thru the cracks”? In dealing with this sketchy company, im sure allowing something of that nature to happen would save them a ton of money! Has anyone rcvd any communication of developing events or do we just sit back and wait on them to be honest and send out info to everyone they took from?? Hmm-not really into trusting them at this time…and theyre still drawing interest off our money as we speak!! And will continue to do so until when?! I COMPLETELY UNDERSTAND THE NEED FOR EVEN MERE PENNIES TO COME FROM THIS SINCE MOST OF US “REAL” PEOPLE ARE LIVING FROM PAYCHECK TO PAYCHECK…BARELY! GOOD LUCK TO US ALL- :)

  57. Susan says:

    Firstly, all of us – myself included – should have checked our bills more carefully; if we had then we wouldn’t be out the hundreds that we’re all waiting for now, so we need to acknowledge some of the blame ourselves. That being said, there are thousands of us to sift through for review, processing & issuance of checks, which is very time-consuming. On top of it all, AT&T is of course going to follow the time-line set by the court, and has been very clear that we’ll receive our reimbursement by May 2015. Talking to anyone won’t change it or speed it up, time to let it go & be grateful when the check arrives. I’m looking at it as “found money” since I never noticed the charges until it was brought to my attention by this suit, it will be nice to get $500 in May, and I’m not expecting it any sooner.

    • Mari says:

      Just an FYI, I checked my bill, found the issue, called, and was told it was my fault. This is when I canceled every AT&T product I had. I will never have AT&T ever again.

  58. Erica T. says:

    Hi i am also waiting for a check, I read Susan comment about how we as the customer should have read our bill carefully,that is something i did take initiation to do. I called and called. And everytime i called i would get switch to different one could ever explain my bill to me,but i also knew that i was not crazy.So some of you might not believe regardless of whats being said they have already issue checks out guys,my uncle recieved his check. I have not recieved mines but he did. I REALLY DONT KNOW HOW THEY ARE DOING THE CHECKS MOST PEOPLE I KNOW THEY HAVE RECEIVE THEIR CHECKS.

    • Mari says:

      I read my bill too. Figured out the problem, called, and was told it was my fault that there were issues with my bill. I was not a happy camper.

  59. Carol says:

    When will we be getting our payments ? I am reading that some have already recieved their checks ? If you email at the att address you get the same generated email they send to everyone.No one is giving any answers or cannot reach a live rep to speak with. We all need to contact our states Attorney Generals offices and have them investigate and get us answers we deserve. Let them do a investigation on our money that I am sure they are getting interest on since we our not. I thought these lawyers were working for us too but obviously they are not providing any information any of us our requesting or giving us a update. This us getting ridiculous. We need answers. We need our money that was wrongfully taken.

    • Joyce says:

      I did receive one payment. I am entitled to two since I had two accounts that they robbed from me. I one that did come came on Saturday, December 13, 2014.

  60. Shelley says:

    I’m as PO’d as everyone else, but the site clearly states that we’ll get our checks by May 2015 – I’m not expecting mine any earlier. And as far getting more than what we’re owed due to “pain & suffering”? That’s simply not going to happen, so let it go. You should have sued as an individual to show the specific “pain & suffering” this has caused you, you gave up that option when you filed in a Class Action suit. I wouldn’t mind getting interest for all that cash, but having to re-calculate each claimants payment would delay the checks even longer & interest isn’t included in the original suit or the final decision. There’s nothing we can do but wait. I didn’t even realize how much this cost me until I got the notice, I’m just happy that someone caught the mistake and spoke up on my behalf – I’ll be happy to get the cash whenever it comes.

  61. James says:

    Well good for you Shelley. You must work for att

  62. Anna DePalma says:

    I would like to know when these checks are going to be sent. I sent in my information and have not heard a thing since then. How can we find out when we are getting our checks and how much its going to be??? I heard that someone didnt agree with the law suit and it was going to take longer. I would like to know when this is going to finally get resolved. I’ve sent my paper work in over a year ago and they should pay interest, They have had our money for over 3 years and because they were stealing from us they should give us at least interest on it. As much money as this company makes they still had to steel from people that pay their bills. I guess when your rich you have no mercy for any one. Lets get these checks going you already had plenty of time to screw us out of our money. Return to us what is not yours ATT!!

    If you submitted a valid claim it will be paid once the appeals are completed.Large settlements often undergo several appeals and may take significant time before the checks are issued. If you need additional details contact the class action administrator for ATT, just scroll up to find their contact information.

  63. Shelly Murphy says:

    They put so many charges that when they slip in one extra it isnt noticeable! Grrrr!

  64. Gemma says:

    How come when I email the email address I get the same generated response? How can we talk to a live person? How come the lawyers will not be providing updates on the settlement? When will we get answers? This was our money wrongfully taken. I think the lady above was right when she said everyone should contact the Attorney Genersls office and let them investigate and get the answers for us. This is rediculous.

  65. sueporter says:


  66. willie james says:

    When will the checks be mailed.

  67. Diane Jones says:

    When will my settlement check be mailed to me?!? I would like my settlement in check form, not credited to my AT&T bill-is that possible?

    Hi Diane,
    Please contact the administrator for this settlement with your questions.

  68. marsha says:

    I contacted one of the attorney’s two months ago and they stated the checks should be mail at the end of October 2014. Why haven’t this happened? Stop telling us to contact the administrators, they have no information

  69. Renee Giles says:

    Contacted again today and I’m waiting on a response. I just wish they would stop prolonging this and just issue the checks. I can’t understand what is taking so long.

  70. Wesley Sanders says:

    My check came today. Hopeful others’ will come soon!

  71. Kok says:

    Hey guys I got one of my checks today. I had 2 different accounts with att that I was owed money for so I am still waiting on the second one… Yours should be coming soon

  72. Sondra Smith says:

    I have not gotten my check yet how long will it be before I get my check. I had over $3600.00 dollars in charges.Please responed back.

    Kindly contact the admin for this class action if you wish to receive an update on your claim.

  73. DRW says:

    I received my check today, but it was an incorrect amount. I emailed the Settlement Administrator. It would be nice if they correct the error. I hope everyone gets theirs soon.

  74. Betty says:

    What a surprise! I received my check yesterday in the mail. I had to do more research to make sure it was a viable check….thank you all for this information. Best of luck to you all!

  75. Gemma says:

    I was told by AT&T that they started sending checks out on 12/9/2014 and are only sending checks to those whose claims that are not challenged by AT&T. And we will get contacted in the middle of December if our claim is challenged.

  76. Lm says:

    Can anyone who recieved their checks tell me what state are the checks being sent from?

  77. lori magnes (lorraine) says:

    Please let me know the status of my class action claim check .
    BTN 721=3812
    thank you,,,


  78. Kim C. says:

    I am still waiting on a check or letter from At&t.

  79. patty says:

    has anyone recieved their letter from att or what state are checks being recived from. im in CA and am still waiting.

  80. Linda Nicholson says:

    Still waiting on myrefund check!

  81. Renee Giles says:

    So, My Grandmother received her $99 check in the mail today. My amount is much larger than that and I’m wondering if they are mailing smaller amounts first? Also I’m just wondering if I’m not challenging the amount, Why would someone else do so?

  82. heather says:

    Anyone else have news??? was wondering if people are still waiting like I am or has everyone received there refund?? I was hoping to get it before Christmas but it doesn’t look like its going to happen. :(

  83. Lm says:

    I’m still waiting for mine too. I don’t know why some people get theirs and some people have to wait. Not fair and not right!!

  84. cmo says:

    so – if people received these ‘checks’ can someone tell me what kind of envelope they came in? are they tiny little checks? do they look like junk mail? could my husband have thrown it away mistakenly? someone? anyone?

  85. T. G. says:

    I am in the state Alabama has anyone received checks that live in this state.?

  86. Tami says:

    I still have an account with at&t, so I am expecting a credit on my bill. Of course I doubt that I will receive one until may. They are too quick to send disconnection notices if youre a week late on your payment, but want to take their sweet time making things right with their customers. So I expect they will squeeze every last dollar they can out of me before stepping up and making my account right! Seriously been waiting dang near 2 years for this.

  87. Malinda says:

    ATT = highway robbery.

  88. marsha says:

    I think the large amounts (anything over 100.00) Att will dispute and then we will have to fight for 1 year on that amount. They are pathetic.

  89. Donald W. Collins says:

    Still waiting for settlement, it has been almost one year. How much longer. I may tire of waiting and dump my 2 year contract for a new phone !

  90. DARRICK L says:

    Well, I just got a reply from att people stated that they did send out the first batch of check on Dec 9,2014 to the unchallenged claims. checks will continue to be distributed on a rolling basis also in mid Dec they had sent out batches of challenges notices and they will continue on a rolling basis also they are still reviewing claims. you need to know also that if you gave them your email that is how you will get you challenge notice sent to you with the email on file I was told. So be on the LOOK out with the postman and your EMAILS. wow what’s next ?

  91. richard mills says:

    Still waiting on my refund how could I change my address cause I’ve move since then.

    Hi Richard,
    To change your address contact the class action administrator

  92. marsha says:

    I am contacting the FTC the settlement agreement actually stated that the review or payments should be made within 120 days after the final approval. This has not been done.

  93. John says:

    I am also going to contact our states Attorney Generals office to investigate. More people need to get involved as well. Things are not right .

  94. Jean says:

    My email address has changed, since its been nearly 2 years since submitted, do I need to contact someone and provide new one for any reason?

    Contact the class action administrator to provide your updated info.

  95. Dennis Reed says:

    This is so odd that i haven’t received my check yet but they keep coming up with something that will allow them to challenge after it has been approved. Lets just hope for the best for everyone

  96. Rochelle says:

    Have any checks have been paid out and in which states.

  97. marsha says:

    Well after I made my previous comment on here, I received a challenge by email….how convenient….but it was on three of my phone numbers not the 4th.

  98. Renee Giles says:

    Here it is January. I still have not received my refund nor have I received a challenge notice. Whoever this ADMIN person that is responding to our questions, You’re not giving us the answers that we need or want to here. Your answers are very generic. The questions are very simple and this is what need to be answered.
    1. Should we stop looking for what is owed to us?
    2. Will checks be mailed in May?
    3. If challenged notices were mailed in December why have most people not received theirs.
    4. We have provided proof as to what the refund amount should be, is there a reason why the amount should be challenged?


    We are the admins to this page but not the admins of the class action. To get the responses to the questions above you need to contact 1-866-242-0603

  99. heather says:

    I couldn’t have said it better myself. I think we should all write a letter or email to the administration office or maybe the lawyers and demand answers. This has been going on for too long. All we ask for is to get our questions answered. If they would give me a definite answer and say “your check will be mailed out in May” then I would wait. But NO they have us checking our emails and spam folders everyday to see if maybe we will get a payment or sadly a challenged letter.

  100. carmelita says:

    I’m in the state of north Carolina. Has anyone received a check in this state yet. I have sent in every thing in needed to send in

  101. Elena says:

    I haven’t received anything either. I have att wireless, uverse and internet. Dropped att landline years ago because I couldn’t understand why the bill was so high. If they challenge my amount, I will cancel my wireless when my contract expires next month. And Im just looking for a reason to drop uverse because im already tired of my programs being interrupted by a blue screen everday. I have been a customer for many many years and I will feel a certain kinda way if they challenge my claim. I’m sensitive like that.

  102. richard mills says:

    I still have not receive my refund yet something need to be done about this

  103. Renee Giles says:

    Heather, You’re on point. We’re waiting, hoping, and wishing something would happen and it all seems to be in vain. I have never seen a class action settlement take so long to distribute the claims. AT&T should be ashamed at the way they have treated their customers. Again the generic answers are getting it. I’m totally fed up with their lack of concern to correct the wrong that has been done in a timely manner.

  104. cmo says:

    got the same generic e-mail as everyone else. my total should be around $373.00. I have not one – but TWO e-mails confirming the amount. have my control number and everything…i’m in Kentucky — anyone from Kentucky out there? No Payments yet — and no e-mails or letters challenging the amount. . .

  105. Elaine says:

    I have yet to hear about my check still waiting. On information came my way.

  106. John says:

    If Att knows your claim is challenged, how long do they have to contact you to inform you of this? Does anyone know?

  107. sharyl says:

    I have not received anything and you can not reach anyone at the provided number. Nothing talks about how much the payment will be

  108. genette byrd says:

    I would like to know when the checks are going to be mailed to michigan residents.

    Dear Genette,
    I encourage you to scroll up and get the contact info for the administrator of this class action to contact them directly and request additional information.

  109. marsha says:

    They challenged my claims by email and im in Arkansas. The amounts are still wrong

  110. Jean says:

    is there a phone contact number for a real person to speak with and ask questions…the above number has a menu of 5-6 recorded messages

    Hi Jean,
    Consider calling the main customer service line for AT & T.

  111. dave vogelar says:

    I cant beleve it is taking so long for refund but they wantt there bill paid right away

  112. heather says:


  113. Rochelle says:

    In NC and still waiting

  114. shalondaijones says:

    i still have not received my att refund either for all those years they over charged me either.I am highly upset thousands of dollars.

  115. Renee Giles says:

    In Montgomery, Al. still waiting. No challenge letter and no check. Guess they are making us wait yet again for the deadline in May. Thanks AT&T.

  116. ang says:

    Changed address January 2014.Received confirmation that the address was changed and they still sent the check to wrong address in Dec 2014. Still waiting to have a check re-issued. SMH

    • cmo says:

      what state are you in? Just wondering if they are ‘rolling out the checks’ by state or by name . . . phone number. :( not sure.
      i’m in kentucky…nothing.

  117. Geep2 says:

    Well it is now February 25, 2015 and nothing………no check, no correspondence, nothing. Will I ever see any money coming back? It really should be a large amount too!!

  118. ann says:

    I live in Kansas has anyone from here received a check cause I have not

  119. Diane says:

    It’s been a while since I’ve visited this page and I’m STILL waiting like everyone else, of course I now have wireless service and not landline service. I live in Tennessee and I’m like everyone else….I’m still waiting.

  120. cora says:

    I live in Tennessee…still no response or challenge. ..I am so in dismay with this company…its not like they dont have the money..they are a multi million dollar company and thats what I dont understand…they should count their cost and refund all those who they misled.

  121. Diane says:

    Hi Cora,

    I was wondering if anyone else in TN had gotten a positive response….(their check) yet. And, I wonder if they’ve finalized the purchase of the Directv company yet?! Buying companies seems to be more important than returning money to us Ye ha I just love playing on the monkey bars of unfairness whenever I can. (sarcasm)

  122. katy says:


    • Dennis Reed says:

      Katy i haven’t received anything yet but know if they owe you money Please fill. It out don’t let them get away with not paying you. Good Luck

    • Sue says:

      Katy- I received a challenge letter in my e-mail and I filled it out and returned it. I haven’t heard anything yet.

  123. Renee Giles says:

    Received challenge letter and of course the amount was not correct. It was $255 short. Filled out paperwork anyway to include the correct amount. Now the waiting game is being played again.

  124. Michelle Griffin says:

    It has been a very long time and i have yet to receive my refund and can’t contact anyone with information. I just want to know where my check is. I paid my bill in a timely manner why can’t i be reimbursed in the same fashion

    Hi Michelle,
    Contact the class action administrator at

  125. Angela says:

    I have not received a check or letter of challenge and they owe me about $500.00 dollars. Looks like they are trying to worm their way out of paying the larger amounts.

  126. Tina says:

    Here it March I have not received my refund, I’m in Mississippi. My mother that lives not two miles from, received her’s in Dec.

  127. Diane says:

    I contacted the settlement administrator and was told that I was e-mailed a challenge letter in late January and gave them my new e-mail address. Yep, they are challenging me over $175 so, I decided to challenge what I know that I owe them for the landline service that I no longer have. Yes, people I can pay what I owe but instead of doing so right away I’m not only challenging the amount but I’m also appealing their decision to request their money in a timely manner. I will eventually pay this after a few more months of appeals.

  128. Joyce says:

    Diane who did you call and talked to someone or did you send them email.

    • Diane says:

      Hey Joyce, I emailed this address and sent my correspondence to them make sure you give your full name and address and the billing account number. This isn’t the first time I’vie written to them so I at least know someone is on the other end of this email address.

      I hope this helps you.

  129. Layla Anaya says:

    I’m in California, still no check or challenge. Everytime I email them the status of my claim, I get that same generic email response:

    Your timely submitted Claim Form is still being reviewed. At this stage of the claim process, we cannot provide you with your refund amount (or even an estimated refund amount), because we do not know yet if your claim or claim amount will be challenged. BLAH..BLAH..BLAH..
    This is ridiculous!
    Anyone in Cali get their check yet?

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