Class Eligibility

The Court decided that this Settlement includes a Class of all cardholders, as identified in Green Dot Defendants’ business records, who attempted to and were unable to use their Green Dot-issued, MasterCard-processed cards to access or spend their account funds from May 15, 2016 through May 22, 2016 as a result of the Service Disruption. Eligible Settlement Class Members will have been mailed notice of their eligibility, and Settlement Class membership will be verified against that mailed list.

Estimated Amount

Up to $100

This settlement provides a cash payment up to $100 for losses resulting from the service interruption & a one-month holiday from card service fees. If the total number of claims exceeds the $2,000,000 pool the payments will be adjusted down pro rata

Proof of Purchase


Case Name

Lewis, et al. v. Green Dot Corporation, et al.
Case No. 2:16-cv-03557
District Court for the Central District of California

Case Summary

The lawsuit alleges that, due to technical issues occurring during a processor conversion, some holders of Green Dot prepaid debit cards and some holders of Walmart MoneyCards issued by Green Dot experienced a longer-than-anticipated disruption in service for portions of the period of time between May 15, 2016 and May 22, 2016 (the “Service Disruption”). The Defendants in the lawsuit deny that they are or can be held liable for the claims made in the lawsuit. The Settlement does not establish who is correct, but rather is a compromise to end the lawsuit.

Settlement Pool





Green Dot MoneyCard Settlement Administrator
P.O. Box 6336
Portland, OR 97208-6336

32 responses to “Green Dot Prepaid Card Class Action Settlement”

  1. Sabrina Smith says:

    I use to have green dot prepaid they stop them

  2. michelle royce says:

    Hi my name is Michelle Royce my I filled ou this twice
    It doesnt seem to be going through? please lmk if i am doing this correctly?

    ADMIN – Hi Michelle,

    The form seems to be working correctly. Perhaps you should try it with a different browser

  3. Sherri Clark says:

    I have had Walmart Money card during he period specified.

  4. Kimberly Leopold says:

    They cheated devout my money I refuse to purchase another

  5. Rodney Mitchell says:

    I would try and buy things with my card and the transactions wouldn’t go through. This happened like 5 times.

  6. Latrina scott says:

    I have a walmart green dot Walmart card during these dates

  7. Daniel nelms says:

    Always saying Invalid card

  8. Veronica Salters says:

    I would try and buy things with my card and the transactions wouldn’t go through. This happened like 5 times.

  9. Antonio Allen says:

    I don’t have my proof of purchase

  10. Bobbie says:

    I don’t have proof of purchase. I don’t know how to give documentation because I don’t save that stuff. Am I just out of luck?

    ADMIN – Hi Bobbie,

    I think so, but you can check with the admin.

  11. melody deluna says:

    I had a walmart green catd during this time and couldn’t make transcations i had to borrow from my kids to get for food and personal items during this time and dog food that was embarassing when you know you have 300.00 on it. I know longer rest with any green card i now deal with the banks.

  12. Michael Angerstein says:

    Me either I could buy things and send money load money at time, think my card only worked a few times the rest it di didnt

  13. Tanessa Ragsdale says:

    I have a green dot and every time i put money on it they take it sayin i owe it

    • Angela M. Sargent says:

      I had the same problem. My friend put $200.00 on the card. I verified it before I went grocery shopping. When I got to the register they said it wouldn’t go through. I had to call the card the next day and they said I owed it to them also. I just don’t understand that at all. It was very frustrating.

  14. Rosey says:

    My Son sent me $50.00 last week on a Green Dot Money PAC card. I tried to load it on my Walmart card and a big red banner came up and said..Due to the Fraud on Green Dot cards this card cannot be loaded. Click here for a refund. So I clicked it and another banner came up and said ..This card cannot be loaded. So I filled it out again and got…This refund has already been processed….. I have been on many web pages and have called so many numbers and just like everyone else I’ve read about, could never get a live person. In the past, I’ve used Green Dot for many years and it didn’t use to be like this. There was always a way to speak to someone. Especially it it appeared that you were having trouble with the prompts. You would get..Hold on while I transfer you to a specialist..WHAT HAPPENED!!!! So now they just never hear your problem and Keep Your Money, Based on what I’ve read and now experience I GUESS SO!!!!

    ADMIN – Hi Rosey,

    This is a completely different issue. I encourage you to contact customer service.

  15. brandi dukes says:

    Thanks for your help

  16. brandi dukes says:

    Thank you someone finally to help peopleine me

  17. LaAdenata Allen says:

    They stole my money from me and I didnt recieve my card yet.

  18. lisa says:

    I had got a card set 5 2017 and it did work

  19. Daphine Brown says:

    Yes I have had Green Dot card loaded a large amount of money and couldn’t get it back off my card or a purchase. Now I am terrified to use any kind of card of any sort. Because it too many technical error I can’t cope and deal with that right now the way economic is these days you’ll be in the street which I would be right now.If my children haven’t took me in.That what a technical error can cost you just about your lively Hood.

    ADMIN – Hi Daphine,

    Very sad story.

  20. Barbara whitmirre says:

    I bought two cards at CVS in Paris Texas $500 a piece and when I hold to activate it they took my money it was $1,000 total barbara whitmire

    ADMIN – Hi Barbara,

    Are you planning on filing a claim?

  21. Mari aragon says:

    I bought the card for my daughter and she could never access it

    ADMIN – Hi Mari,

    That sounds super frustrating.

  22. Ryan J Zuniga says:

    Yes I clearly remember this time I was homeless and moving from hotel to hotel I did purchase a GreenDot card at Walmart and and I did load my money onto there because some hotels do not take reservations without a credit card it was a hotel that I stayed in that told me that my payment was not received but when I checked the Walmart greendot card funds we gone. I even put in several claims for charges that were made that I didn’t make. I also put money into their savings which was called The Vault and then they didn’t even want to give me my money from the vault. I spent a lot of time arguing and knights without a place to sleep with over this . In August I just shut the card down. However I did not receive any claim letter probably because I’m no longer at the address that I was at the time what do I do from here on out to meet the deadline.?

    ADMIN – Hi Ryan,

    You are still within the deadline to file.

  23. R Griffin says:

    Yes I bought a GreenDot a couple years ago due to the fact I thought it would be convenient to pay bills but they never really wants to explain to her how it really works so was rather kind of hard way inconvenience I experience money being disappeared off my card as well as others and they act like they didn’t know what I was talking about some quite upset about that

    ADMIN – Hi R,

    If you feel you are a member of the class you still have time to file a claim.

  24. RochelleC says:

    If you filed a claim, how and when will you be notified. Thank you.

    ADMIN – Hi Rochelle,

    You will receive a check via mail if the case is finalized and all appeals have been cleared This takes place after the deadline has passed.

  25. Valerie carter says:

    So after deadline we will get a check for 100 if no proof if you have proof then it’s more correct and when will the checks be mailed out

    ADMIN – Hi Valerie,

    After the deadline has passed and all appeals have cleared the settlement administrator will make allocations that first address the claims of those with proof and secondarily address the claims of those without. As to the amount you will receive that will vary based on the number of qualified claims.

    • Valerie Carter says:

      Ok thanks so how long will that take and when will checks be mailed out

      ADMIN – Hi Valerie,

      After final hearing you wait for appeals and then the funds are distributed. This can take from months to years.

      • Valerie Carter says:

        Ok why so Long

        ADMIN – Hi Valerie,

        Because the courts have a myriad of cases in their hands and a shortage of judges. Also because law firms need enough time to put their cases together.

  26. Natalie says:

    I was sent a claim number and filed with proof of loss how do I find out what my settlement is going to be and when should I get paid

    ADMIN – Hi Natalie,

    You will most likely get the amount lost due to the interruption as long as it is under $100 and a one month holiday from service fees. If there were a ton of people that applied the amount may be less since the settlement is set to be distributed as pro rata. Meaning all qualified applicants get an equal portion of the total pool after all expenses have been paid.

  27. Angel M Dentigance says:


    ADMIN – Hi Angel,

    Hopefully you filed a claim.

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