Class Eligibility

All persons residing in the United States who purchased, and did not subsequently return, the Products between January 17, 2012 and July 10, 2017.

  • 3-in-l Laundry Packs
  • 3-in-l Facial Towelettes
  • Air + Fabric Freshener
  • Auto Dishwasher Gel
  • Bar Soap
  • Bathroom Cleaner
  • Bathroom Cleaner Concentrate
  • Bathtime Gift Set
  • Bubble Bath
  • Conditioner
  • Conditioning Detangler
  • Deodorant
  • Diapers
  • Discovery Set
  • Dish Soap
  • Dishwasher Packs
  • Dryer Cloths
  • Essentials Gift Bundle
  • Essentials Bundles
  • Face + Body Lotion
  • Floor Cleaner
  • Floor Cleaner Concentrate
  • Foaming Hand Soap
  • Fruit + Veggie Wash
  • Glass + Window Cleaner
  • Glass + Window Cleaner Concentrate
  • Hand Sanitizer Gel
  • Hand Sanitizer Spray
  • Hand Soap
  • Housewarming Gift Set
  • Kids’ Toothpaste
  • Laundry Detergent
  • Mouthwash
  • Multi-Surface Cleaner
  • Multi-Surface Cleaner Concentrate
  • Nesting Gift Set
  • Oxy Boost
  • Rinse Aid
  • Shampoo + Body Wash
  • Soothing Bottom Wash
  • Stain Remover
  • Stain Remover Concentrate
  • SPF 30 Sunscreen
  • Toilet Cleaner
  • Toothpaste
  • Wet Mopping Pads
  • Wipes
  • Wipes – Travel Packs

Estimated Amount

$25

You can claim $2.50 per product. Without a receipt you can claim up to 10 products, with receipts you can claim as many products as you wish

Proof of Purchase

No

Case Name

In Re Honest Marketing Litigation
Case No. 16-CV-01125
United States District Court for the Southern District of New York

Case Summary

The settlement resolves allegations that The Honest Company engaged in unfair and deceptive marketing practices through the labeling and advertising of certain products. The Honest Company denies the allegations but has decided to settle to avoid a long and uncertain trial.

Settlement Pool

$7,350,000

Deadline

10/23/2017

Contact


Honest Marketing Litigation Settlement
c/o Claims Administrator
1801 Market Street, Suite 660
Philadelphia, PA 19103
THCsettlement@AdministratorClassAction.com

78 responses to “The Honest Company Class Action Settlement”

  1. Alaina pearling says:

    Purchased several of your products over the last few years. Please send more details.

    ADMIN – Hi Alaina,

    What details would you like?

    • marie wilson says:

      I had also purchased quite a few of theses products, such as wipes, conditioners, detanglers, toilet papers,and lotions, diapers

    • maria martins says:

      i got a postcard in the mail with a class member number for one of my accounts but not for the other. Can I call somewhere or email for the other identification numbers?

      ADMIN – Hi Maria,

      Contact Honest customer service.

    • EB says:

      If it was included in a monthly bundle how should we specify the price?

      ADMIN – Hi EB,

      Approximate.

  2. ROSEANN DITTO says:

    sorry

  3. gayle michaud says:

    ive purchased many of these items.

  4. Lauren A Kollmar says:

    I have almost 200 items to claim. Do I have to claim each individual item on a separate form or can each claim include multiple items?

    Thank you kindly,

    ADMIN – Hi Lauren,

    All in the same form.

  5. Amanda says:

    I received the email and have a claim in process for the bundles I purchased online but I also purchased may items in store, are these eligible as well? I no longer have receipts. If so, how do I go about claiming for those items as well?

    ADMIN – Hi Amanda,

    You can claim for both.

  6. Michael says:

    Hello, my wife and I had recurring purchases each month for more than 2 years. Will those bank statement withdraws count as receipts or will our accout with Honest company online suffice ?

    Thank you,
    Michael

    ADMIN – Hi Michael,

    Your online account suffices.

  7. Taylor Mims says:

    purchased many items because my daughter has very sensitive skin only to realize that my daughter was having an outbreak due to these products i was very disappointed.

    ADMIN – Hi Taylor,

    Absolutely heartbreaking! If you feel you are a member of the class please consider filing a claim.

  8. Latasha Perkins says:

    Please send me info I purchased there products

    ADMIN – Hi Latasha,

    All the info you need is posted. There is nothing to send.

  9. jessica kimla says:

    ive purchased alot of these

    ADMIN – Hi Jessica,

    So did I. Have you filed your claim?

  10. Dave says:

    Can you file more than one claim per house hold and the same address?

    ADMIN – Hi Dave,

    I took time to read the long notice on your behalf. It does not appear to have per household limits.

  11. Marilyn Henderson says:

    I used and purchased a lot of the items on the list.

    ADMIN – Hi Marylyn,

    Consider filing a claim.

  12. DarleneTaylor says:

    purchase several of these product.

  13. Carolyn says:

    Do diaper bundles count in the claim? Or did we have to purchase the diapers and wipes separately?

    ADMIN – Hi Carolyn,

    I would list them separately

  14. Annette Collins says:

    I am glad to know this, I purchased items for my household on several occasions.

  15. Tom says:

    The Honest Company accused of deceptive advertising? How utterly delightful!

    ADMIN – Hi Tom

    Indeed 🙂

  16. Melissa Dickey says:

    I have been receiving bundles of 6 packs of diapers, 4 packs of wipes, and other added items, every couple of months for the past two years, what is the best way to claim all of those items?

    ADMIN – Hi Melissa,

    I would list them as individual items.

  17. Brianna Smail says:

    I have filed a claim today and am getting a check for almost $200. How long will it take to get the check?

    ADMIN – Hi Brianna,

    First we wait for the deadline, after the deadline we wait for possible appeals. Once appeals come to completion we wait for the admin to verify claims and issue checks. Most likely a year or two before you get monies.

  18. January Shook says:

    Do you file each item in a bundle (such as diapers and wipes or essentials items) separately?

    ADMIN – Hi January,

    Every item separately.

  19. Molly says:

    When I filed the claim, is the verified amount how much I spent, or what I could possibly win?

    Thanks!

    ADMIN – Hi Molly,

    Verified amount is the amount spent.

  20. Anny Velez says:

    Hi there.Me and my husband had recurring purchases each month for more than 2 years at Honest company website.We have 3 different bundles per month with them ( Honest company) plus adds products during that time. Can we use those bank statement withdraws as receipts.We cancel our accout with Honest company online (the only proof We have is the credit cards monthly payments). We use to purchase these products in other places too like Target, Costco, Baby r us and Amazon. Can we claim all that together or separated?

    ADMIN – Hi Annie,

    You should be able to access your Honest account even if you are no longer purchasing from them. I believe you claim everything on a single form.

  21. M.A. Dustman says:

    I submitted a claim form by usps 2weeks ago for $3200 worth of diapers that were purchased directly from Honest website. First I would like to verify that this was received and is there a cap on the refund?

    ADMIN – Hi M.A,

    You need to reach out to the class action administrator. Their info is available by scrolling up.

  22. Melissa says:

    Hi,

    I have an account with them and received a claim code. When I put it in, it provided a verified amount. It sounds like this is the amount I spent on these items using my account (not what would be paid in settlement?). How do I tell what the actual payout would be (since it doesn’t show the total number of items I purchased that apply)?

    Thanks,
    Melissa

    ADMIN – Hi Melissa,

    Go to your account and count the number of qualified products you purchased. Then multiply that by $2.50

  23. Valerie O'Connell says:

    Since they recalled Essential Bundles, does every item in that bundle (5 items) qualify or is it just the items on the product list.

    Does the hand sanitizer 2 pack count as 1 item or 2?

    I have over a hundred items and as I was filling out the form it really started to upset me that I used these products, gave them as gifts and recommended them for two years. And now the Honest company won’t admit to falsely saying all their products were HONESTLY free of any toxins. I used to spray that cleaner on my child’s high chair while she was in it! Shame on me. But really shame on them. I want all my money back not just $2.50 per item. Lol. Sorry for that rant, please answer my two questions.

    ADMIN – HI Valerie,

    If the bundles are listed as a bullet they count as one item. If the sanitizer pack is listed as a two pack on the bullets above it counts as one item.

  24. Debbie says:

    I received an email with a class member id number and confirmation code. when i started the form, it gave me a verified amount and already had all of my information filled in. I did not see anywhere to attach receipts. Since all of my information is available on my online Honest account (i am still a customer), do I need to send receipts somewhere? I have VOLUMES of receipts, as I’ve been a member since Feb 2012.

    ADMIN – Hi Debbie,

    No, those with verified amounts need to file a claim but I don’t think you need to submit receipts.

  25. Linsay Korman says:

    I received an email and have somehow lost it. I have looked everywhere. Can I get another emailed to me so that I have the correct class member ID #?

    ADMIN – Hi Linsay,

    Contact the class action administrator.

  26. Laura says:

    When are the refund checks being sent?

    ADMIN – Hi Laura,

    Customarily settlements are not paid until the deadline has passed and the case has been finalized with all appeals exhausted.

  27. Rich says:

    I have had nothing but problems with getting concise answers to the questions I have emailed off to the Claims Administrator – hopefully I have better luck here. My first question to the Administrator went as follows:

    “I have not previously received an email or postcard, how do I obtain a Class Member Identification Number? (I previously submitted my information on the claim site, the account is under my wife’s name and email.)”

    The Admin. replied, “The people who were sent an email were chosen by Honest. We are not affiliated with them so we cannot assign a code. Some people received an email with a code and some did not. Please check your spam/junk folder for an email. If you have another email associated with Honest let us know so we can look further.”

    My first question here is:
    1) Does an ID not have to be assigned to file a claim?

    My next question to the Admin. was the same as Carolyn’s and Melissa’s, “The majority of our purchases from THC were for monthly deliveries of the Diaper and Wipes Bundle, 6 packages of diapers and 4 packages of wipes, I did not see this bundle under the product list – how do I submit a claim for each of these bundles?”

    The Admin. replied, “if you would like to claim your bundle purchase, please indicate each product contained in the bundle as its own product. For example, if you would like to claim a diaper/wipe bundle, you will claim one diaper and one wipe. If you purchased a bundle of 6 wipes, you may list each wipe package as its own product.”

    2) I then followed this up the above exchange with the following question to the Admin. which has gone unanswered after repeated attempts: “How do I associate an amount paid for each of the items in the bundle? For example if I purchased a bundle with 6 diapers and 4 wipes, paying a total $79.95 pretax and $87.15 taxed, what value do I assign to each diaper and each wipe?”

    Thank you for your help,

    ADMIN – Hi Rich,

    My answer to question #1

    If you have proof of purchase your claim submission will be as valid as the one submitted by someone who received a class member ID. Of course, if you really insist in having a customer ID # consider giving the admin your wife’s email associated to the account. (keep in mind that as the purchaser she is the class member).

    My answer to question # 2

    When assigning a value to the bundle you can opt to give each item equal value or you can get fancy and give each item proportional value as long as they add up to the total value of the bundle (tax included). Regardless of the value you list you will receive $2.50 per product listed.

    Hope this helps.

  28. Lindsey says:

    My verified amount was over 3000. It didn’t show how many items were purchased though. How do I know how much I will receive back?

    ADMIN – Hi Lindsey,

    You will receive $2.50 per item listed.

  29. Stacie mack says:

    I have ordered hundreds of products in bundles for the past couple years. I received a claim code for just the detergent, dish soap and multi purpose cleaner. Will I be receiving more codes for additional 10 or 15 products I purchased ?

    ADMIN – Hi Stacie,

    The bundles count as one product per the notice.

  30. Sasha says:

    I have not received an email yet I’ve been ordering online and have an account with Honest.com. Should I have received an email? Also, if I fill out the claim form myself do I need to upload screen shots of my order history on my account or can I just leave it blank and click submit? Thanks.

    ADMIN – Hi Sasha,

    Check your promotions and spam box. Otherwise contact the class action admin.

  31. Melany says:

    I filed a claim for this case on 8/24/17. But yesterday I received another email for a class action lawsuit with a different case number against honest. This one is just for laundry detergent, dish soap, and multipurpose cleaner. Am I able to file a claim for both cases?

    ADMIN – Hi Melany,

    I believe they are two different settlements. You can send me a screenshot of the email via Facebook PM and I will verify it for you. You can find us here https://www.facebook.com/ClassActionRebates/

  32. Jennifer says:

    When should we expect to receive our refund? Is there an estimated timeline for it?

    ADMIN – Hi Jennifer,

    In all class action settlements class members do not receive payment until the deadline has passed.

  33. Courtney Castelein says:

    I bought the regular Honest Dish Soap on 4/1/2017.

    ADMIN – Hi Courtney,

    If the soap is listed you are class member. Consider filing a claim.

  34. Ivy says:

    Since October 18, 2015- July 17, 2017 I have order the bundle of Diapers and wipes. I have also purchased Detergent, dish soap, Conditioning Detangler, Kids’ Toothpaste, Shampoo + Body Wash, and SPF 30 Sunscreen

    ADMIN – Hi Ivy,

    If you did this online you surely have records.

  35. Stephanie Ligon says:

    I haven’t received the email with the settlement details and my claim # information. I have had wipes and diaper bundles since early 2016 often including add one such as bubble bath and shampoo. Is there a way to have it emailed to save from printing and scanning my records from honest.com? Thank you.

    ADMIN – Hi Stephanie,

    Consider contacting customer service at Honest to see if they can generate that email for you.

  36. Makenna Samek says:

    After filing a claim, when can I expect to see a check?

    ADMIN – Hi Makenna,

    Checks are issued after the deadline but not before all the appeals have been exhausted and the admin has has a chance to validate all the claims.

  37. Tori Coke says:

    Hi, I do not have recites but we did buy bundles and paid with my debit card. Will my bank statements work?

    ADMIN – Hi Tori,

    If you purchased the bundles online you should be able to access your account and do screenshots of your transactions.

  38. Michelle says:

    I purchase bubble bath, shampoo and body wash for my daughter from this company often.

    ADMIN – Hi Michelle,

    That makes you a class member. How about you file a claim?

  39. Tesla Pershon says:

    Hi, we’ve received about 5 diaper/wipe bundles via honest company app subscription. I don’t see the option for bundles what are we supposed to do?

    ADMIN – Hi Tesla,

    You list the items individually and you approximate the price.

  40. Erin Cohen says:

    It’s a good thing that I give my junk folder a quick scroll before emptying it; I’d have known nothing of this!

    I received an email with an ID and link, but it was only for three specific items. Is this a different class than the one I received an email for?

    ADMIN – Hi Erin,

    There are two distinct settlements against The Honest Company please visit our homepage and scroll down to locate them.

  41. Bre says:

    I live in Canada but purchased items from the Honest website over the last few years. Do I qualify?

    Thanks,
    BB

    ADMIN – Hi Bre,

    The class is described as follows:

    All persons residing in the United States who purchased, and did not subsequently return, the Products between January 17, 2012 and July 10, 2017.

  42. Calista Thompson says:

    I tried to finalize a claim on the website but it kicked me out. I sent an email to the contact info, will I likely hear back from someone?

    ADMIN – Hi Calista,

    We hope you do.

  43. katherine ludwick says:

    i received a postcard with my class member id. Where do I find the cofirmation code on the postcard ???

    ADMIN – Hi Katherine,

    There are two settlements. This one and the one for MLS, I believe the postcard you received was for the MLS settlement.

  44. Julia Ulott says:

    I was given gift cards for the honest company which I uploaded to my account and purchased most of my items through that. Does that count as me buying them?
    And will I be able to claim them?

    ADMIN – Hi Julia,

    Yes that would count as buying.

  45. christie says:

    I have been purchasing diaper bundles and essential bundles for two years. all of my receipts are online in my honest account. do I need to get copies of all of these or can I just give my account information?

    ADMIN – Hi Christie,

    My understanding is that you have to provide screenshots unless they sent you the special email that lists all the products you have purchased.

  46. JC says:

    Diaper cream is not included in the list?

    ADMIN – Hi JC,

    It does not appear to be.

  47. Chanel Williams says:

    if I had been purchasing these items with cash from retail stores. Mainly target, for over the past 2 years.. How do I prove? I don’t have half the receipts.

    ADMIN – Hi Chanel,

    If you don’t have proof of purchase you receive far less money.

  48. virginia martin says:

    how do i get a claim form ive purchased most but only have reciets for few

    ADMIN – Hi Virginia,

    You file without a receipt. You will get far less money than those that have a proof of purchase.

  49. Shannon says:

    What about those who purchased in Canada

    ADMIN – Hi Shannon,

    You do not qualify.

  50. Alyssa Janes says:

    For individuals who paid with cash at retail locations, is original receipt the only form of proof of purchase? I saved 90% of the boxes with store label on them. Will pictures of these boxes suffice as proof of purchase?

    ADMIN – Hi Alyssa,

    I don’t think so but you can contact the admin and see if they will make an exception.

    • Alyssa Janes says:

      How would I contact an admin?

      ADMIN – Hi Alyssa,

      Scroll up and look for the subheading titled “contact” on the page for this settlement.

  51. Russell says:

    When can we expect to receive a check? I have a very high verified amount and selected to be sent a check. Anyone know an estimated time frame please?

    ADMIN – Hi Russell,

    Consider this money a sweet surprise. If there are appeals it will take forever to get paid.

    • Russell says:

      To add to that, I see other comments inquiring and just that the known is that it will be after the deadline which is October 23rd. Is it possible we will get the checks this year or more likely next? I am very tight on budget

      ADMIN – Hi Rusell,

      Don’t count on settlement money for any of your basics. It is often unpredictable in timing and amount.

  52. Victoria Davis says:

    I filled out the form last month but haven’t heard anything about anything. Is there someway to make sure it was even recieved?

    ADMIN – Hi Victoria,

    You can write a certified letter to the class action administrator asking for an update.

  53. Lisa says:

    I did not receive a code but had 2 years of bundles and orders. I have now been on hold 25 minutes with Honest company and was told they cannot give me the information

    ADMIN – Hi Lisa,

    You don’t need a code to file. You can pull your records from your accounts and submit screenshots.

  54. Ash Tomlinson says:

    That’s terrible I’ve bought $1,000’s worth of this product. Far from keeping any of the receipts though 🙁
    And they blatantly package and market their products falsely and misleading.

    ADMIN – Hi Ash,

    I know. It is so frustrating.

  55. Clara Anderson says:

    I bought many of those produces

    ADMIN – Hi Clara,

    That makes you a class member

  56. Veronica Avila says:

    If I had an account online with the Honest Co. and I added my email associated with that account, and I also purchased items from other retailers, do I have to add all the items purchased from the honest website and from other retailers? When I add all on the form, it’s asking for receipts and the only proof I have from the website is my online account. How should I complete this? I did add my email in Section III, is that all I need to do to claim purchases from their website with my account? Sorry, comfusing for me

    ADMIN – Hi Veronica,
    You need to reach out to the admin. I think the form is set up to either accept with or without receipt but not mixed.

  57. NAS says:

    Honest company?

    ADMIN – Hi NAS,

    Very honest…

  58. Lovie Lamette (Carroll) says:

    I sent all information regarding the 2 accounts I had a few months ago & I have not received anything.

    ADMIN – Hi Lovie,

    You are unlikely to receive anything until they are ready to pay the settlement.

  59. karen langley says:

    I purchased some of the diapers last year for a baby shower gift.

    ADMIN – Hi Karen,

    Very nice gift, however the deadline has passed and you no longer have legal recourse.

  60. Jessica may says:

    I only learned about this last night – never received anything in the mail or by email and have purchased many of these items since 2014. Can I still submit a claim?

    ADMIN – Hi Jessica,

    Sadly you cannot. Deadline has passed and you no longer have legal recourse. I encourage you to sign up for our newsletter that way you don’t miss future settlements.

  61. Lindsay says:

    I know the deadline is passed. Is there anything I can do to still file?

    ADMIN – Hi Lindsey,

    Nothing at all. This settlement was available for a very long time. Going forward I encourage you to follow us on Facebook and sign up for our newsletter that way you will not miss future settlements.

  62. Karen Celiga says:

    a bundle counts as one items, even if there were 8 items in it?

    ADMIN – Hi Karen,

    A bundle is eight items but the deadline has passed.

  63. Eran Metzer says:

    I was out of town and missed the deadline. Can I get an exception

    ADMIN – Hi Eran,

    No. This settlement was open for a long time and was accessible globally via the web.

  64. Sharon says:

    Do not understand how I never received any notice of this action. I have had a monthly subscription since the company started. Why wouldn’t you contact all the know clients? Scam?

    ADMIN – Hi Sharon,

    That question is best directed to the class action administrator. I do encourage you to follow us on Facebook and sign up for our newsletter to ensure you never again miss a class action settlement.

  65. Kim Creek says:

    I sent in my claim form about a month ago and haven’t received any further info regarding my claim.

    ADMIN – Hi Kim,

    You will not receive an update until the case is finalized.

  66. Linda says:

    I have used more than 10 of this products. I have used 30 of these products.

    ADMIN – Hi Linda,

    Me too. Hopefully you filed before the deadline.

  67. Tonia says:

    Submitted my code and everything back in September and have had diaper bundles and essential bundles nearly monthly for years. Will each bundle count as 10 items-6 diaper packs and 4 wipe packs? Just curious, I would hope so.

    ADMIN – Hi Tonia,

    Many people entered their bundles as individual items to ensure they got paid for each item. Not sure what is going to happen to those of you that entered the bundle as a single line item, I hope you get monies for every single bundle item.

  68. john says:

    Is it too late to file today?

    ADMIN – Hi John,

    The deadline was October 23. We are now in November so yes it is too late to file.

  69. Alexander Gonzalez says:

    It says I am not able to film a claim anymore, am I not entitled to any compensation just because it is past the deadline? I just became aware of this lawsuit today!

    ADMIN – Hi Alexander,

    That is correct. You no longer have legal recourse. This settlement was open for months. I really encourage you to sign up for our newsletter or follow us on Facebook so this won’t happen to you ever again with future settlements.

  70. Brooke Hill says:

    I have purchased several products and submitted my info over a month ago and still have not received a check. When is the check estimated to be mailed?

    ADMIN – Hi Brooke,

    On class action settlements you don’t receive your monies immediately after filing. You have to wait for the case to be finalized and go through all relevant appeals.

  71. Reighan says:

    Is there a way to check the status of my claim? Or get any updates whatsoever? That’d be extremely helpful because as of now I have no idea what is happening to my claim or how I will be notified about my refund.

    ADMIN – Hi Reighan,

    You could write a certified letter to the administrator but the reality is that if you submitted a valid claim it will most likely be paid in due time without you having to check on any status.

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