Class Eligibility

You may be entitled to Settlement benefits if you are an LADWP customer who was overcharged for electric, water, sewage or sanitation services or were otherwise damaged from billing practices between the dates of September 3, 2013 and December 30, 2016, and/or for participation in the LADWP’s solar incentive program between February 13, 2010 and December 30, 2016.

Estimated Amount

Varies

The settlement provides monetary and non monetary relief as follows

Monetary Relief

Overbilled: This group includes all LADWP customers that were overbilled as a result of being charged an incorrect rate, incorrect amount of consumption, incorrect utility tax rate or who did not have a discount applied.

Incorrect Fee: This group includes all LADWP customers that were charged an incorrect fee, including but not limited to late payment fees, reconnect fees and/or start service fees.

Unrefunded Balance: This group includes all LADWP customers that: (i) have “Closed Accounts” with credit balances and (ii) are owed refunds that have been withheld by the LADWP during the period of September 3, 2013 to December 30, 2016.

Solar: This group includes all LADWP customers that have installed solar systems and applied to participate in the Solar Photovoltaic Incentive Program between February 13, 2010 and December 30, 2016 and: (i) experienced delay beyond 30 days after submission of a complete Incentive Application and Supporting Documentation and/or indication that the solar system was fully permitted and ready for inspection in receiving a reservation confirmation and/or connecting the solar system; and/or (ii) have not been billed for energy consumed and/or generated; and/or (iii) have not been credited for excess energy generated by the customer’s solar power system.

If you are part of the Overbilled, Incorrect Fee, Unrefunded Balance and/or Solar groups, the LADWP has already identified you and the letter included with this Class Notice informs you of the amount you were overbilled.

To receive 100% of that amount, you don’t need to do anything.

To dispute that amount, you must request Special Master review by sending a written request for review to the Claims Administrator. If you dispute the Special Master’s decision, you can appeal to the Court.

If you believe you have additional damages beyond that which has been identified, you must submit a Claim Form, which is included with this Class Notice.

Premise Condition/Estimated Bill: This group includes all LADWP customers that: (i) unbeknownst to the customer, had a premise condition that caused excessive consumption of water and/or power; (ii) received estimated bills for multiple billing periods after September 3, 2013; (iii) because of these estimated bills, were prevented from timely discovering the premise condition; and (iv) were charged for greater quantities of water, power or sewage than they otherwise would have been charged.

– Automatic Bill Payment/Bank Overdraft Charge: This group includes all LADWP customers that: (i) were enrolled in an automatic bill payment plan with a bank and (ii) were charged overdraft fees because the LADWP charged the customer an incorrect amount, which, in turn, resulted in the customer’s bank account being overdrawn.

If you are part of the Premise Condition/Estimated Billing and/or Automatic Bill Payment/Bank Overdraft Charge groups, the LADWP has already identified you and the letter included with this Class Notice informs you that you are a member of this/these Subclass(es).

The LADWP, however, cannot determine the amount of damages that you may have incurred, if any, unless you submit a Claim Form, which is included with this Class Notice. You must submit a Claim Form. If you believe you have additional damages beyond overbilling as a consequence of an automatic bill payment/bank overdraft charge, you must include those damages on your Claim Form.

Based on your Claim Form, the LADWP will determine the amount you are owed. To dispute that amount, you must request Special Master review. If you dispute the Special Master’s decision, you can appeal to the Court.

Omnibus: This group includes all LADWP customers that were not otherwise identified as members of one of the Subclasses listed above but believe that they were: (i) incorrectly assessed a charge associated with their power, water, sewage or sanitation services at any time from September 3, 2013 to December 30, 2016, that is not covered by any of the Subclasses listed herein; or (ii) otherwise damaged as a result from their participation in the LADWP’s solar incentive program at any time from February 13, 2010 to December 30, 2016.

If you are part of this group that means that the LADWP has not been able to identify you as a member of one of the Subclasses listed above. The letter included with this Class Notice informs you that you may, however, still submit a Claim Form, which is included with this Class Notice.

Based on your Claim Form, the LADWP will determine the amount you are owed. To dispute that amount, you must request Special Master review. If you dispute the Special Master’s decision, you can appeal to the Court.

If you are a Field Work Customer, there is a pending field work investigation that requires further investigation of property conditions that might have caused you to be overcharged or to have experienced other billing errors or monetary damages. Once the field work investigation has been completed, the LADWP will inform you, by letter, of its determination in connection with this field work investigation.

If you are a Field Work Customer, you must submit a Claim Form after receiving the letter informing you of the LADWP’s determination. Based on your Claim Form, the LADWP will determine the amount you are owed. To dispute that amount, you must request Special Master review. If you dispute the Special Master’s decision, you can appeal to the Court.

Non-Monetary Relief

The Settlement also provides non-monetary remedial relief including: (i) the creation and adoption of certain billing system metrics; (ii) the appointment of an independent billing system monitoring expert; (iii) audits of LADWP’s billing system to confirm billing accuracy; (iv) the creation and implementation of a team at LADWP to address unique or complex billing issues; (v) the adoption of an amendment to the Rules Governing Water and Electric Service to provide for a shorter period of time for which LADWP may collect payment from customers whose bills are delayed due to billing errors; (vi) the creation and implementation of an information technology Project Management Office; and (vii) a payment arrangement for back-billed customers allowing for up to 4 years to pay back the back-billed amount without penalty or interest, in equal monthly installments, provided you remain current on your most recent bill. If you are already on a payment plan, the plan may be extended by one year.

Proof of Purchase

Yes

Case Name

Jones v. City of Los Angeles,
Case No. BC577267
Superior Court of the State of California, County of Los Angeles, Central District

Case Summary

The lawsuit alleges that there was customer overbilling and other billing errors by the LADWP caused by, and are related to, the defective implementation of the LADWP’s new Customer Care and Billing system (the “CC&B System”) and damages incurred by customers arising from their participation in the LADWP’s solar incentive program. Plaintiff’s claims include, among others, claims for fraud, negligent misrepresentation, breach of contract, unjust enrichment, and violations of the California Consumer Legal Remedies Act and the California Unfair Competition Law.

Settlement Pool

$44,700,000

Deadline

6/5/2017

Note that many class members will not need to submit a claim as they have been pre-identified by the class action administrator

Contact


LADWP Billing Settlement
Claims Administrator
P.O. Box 43449
Providence, RI 02940-3449
info@ladwpbillingsettlement.com
1-844-899-6219

22 responses to “Los Angeles Department of Water & Power Class Action Settlement”

  1. Juanita M. Garcia says:

    Juanita M. Garcia
    2701 Randolph St. #325
    Huntington Park, CA. 90255

    I had received a letter stating that I am included in the law suit against LAWP. . I was supposed to sign it and return to let you know that I am willing to proceed with the case.
    Unfortunately I lost it before I had a chance to do that. . So, I am requesting that you resend me a form so I can complete it. .
    Please do not send to any other address than the one provided above.
    @ Bellow includes my previous address and account number.
    Thank you. . J. Garcia

    Previous Address:
    308 S. Boyle Ave. #207
    Los Angeles, CA. 90033
    Account #: 110 514 0000

    ADMIN – Hi Juanita,

    We can’t help you. You need to reach out to the class admin. Their info is listed above.

    • juanita turcios says:

      i dont read my bills probably discarted the letter.but want to proces with the settlement .
      turcluis@hotmail,com

      ADMIN – Hi Juanita,

      You are too late to file and no longer have legal recourse.

  2. Lee Grant says:

    I need a class action settlement claim form to fill out and return to state a claim for overbilling.
    Please send or email such form to: Lee Grant, 5417 Encino Avenue, Encino, CA 91316-2529.
    or by email to: leegrant4law@gmail.com. Thank you, Lee Grant

    ADMIN – Hi Lee,

    We cannot accommodate your request. Please contact the class action settlement admin directly.

  3. Sharonna burnett says:

    I would likebto b included in this law suit i was over billed and my service was cut off a few time i had service
    From 2008-2015 i have since moved from los angeles to lancaster bill was in my name will b contacting info above on Monday Thank u

    ADMIN – Hi Sharona
    Please follow the instructions to file a claim.

  4. Marsha Sweet says:

    As a former DWP customer, I would like to be included in this lawsuit for being over billed.

  5. Provard Phillips says:

    I would like to be included as a former DWP customer, I would like to be included in this lawsuit for being over billed. Send information to my sister @ ladyareundo@gmail.com

    ADMIN – Hi Provard,

    To be included I don’t need to send you any information. The information is readily available. It is sufficient for you to file a claim.

  6. Denia acosta says:

    I got a paper by mail saying that my claim was denied due to no proof? But i have no proof other then the bills i paid cash that i was overcharged i mean that should proof that we were being overcharged and states that we HAD TO PAY that amount for our servives to not be cut off right?? Can i send the bills as proof?

    ADMIN – Hi Denia,

    Contact the admin and ask if they are willing to accept evidence of service from you.

  7. SUSAN Y KELLY says:

    I was sent information on this DWP Lawsuit I missed placed my forms and the literature of the lawsuit in the process of moving I was a customer of DWP how do I and where can i file a claim buy the deadline date June 5, 2017

    ADMIN – Hi Susan,

    You follow the link that reads, click here to file a claim

  8. Gwendolyn Cooper` says:

    Hi, I was a customer from 1996-2000 while I lived in Los Angeles but don’t have the acct number, how can I qualify to be included in the claim.

    ADMIN – Hi Gwendolyn,

    I would contact the LADWP and ask them for my account history so I can file.

  9. Novetta Biagas says:

    I lived in los angeles from 2012 – 2015 in Baldwin Hills and was always overcharged I’d like to be reimbursed.

    ADMIN – Hi Novetta,

    If you believe you are a member of the class please file a claim.

  10. cecilia padilla says:

    Is it to late to file a claim or to turn in forms for the class action settlement? I was not able to turn in forms before the June 5.

    ADMIN – Hi Cecilia,

    Yes the deadline has passed.

  11. Angelina N Collie says:

    Hello this is Angelina Collie again. So my understanding is to remain n settlement don’t do anything. If I wanted to go on my own with my own lawyers i had to respond or pursue that action.

    ADMIN – Hi Angelina,

    You need to file a claim if you wish to be part of the class or file an objection if you want to be excluded. The links are provided.

  12. Angelina N Collie says:

    Please just contact me and let me know thank you.

    Angelina Collie

    ADMIN – Hi Angelina,

    We have no authority to contact you. You need to reach out to the class action admin.

  13. Mike says:

    When will we hear back from the case if we filed before June 5th?

    ADMIN – Hi Mike,

    Most cases take months to come to full resolution.

  14. Jennifer hall says:

    I ben hart and missed over please help me

    ADMIN – Hi Jennifer,

    We are purely an informational website and cannot help individuals on any aspect of their claims.

  15. Erica Brown says:

    When will the settlement be paid out

    ADMIN – Hi Erica,

    As soon as I have more information I will post it online.

  16. Kimberley Williams says:

    I was told payments would go out this month, July, when are they mailing payments?

  17. Lauri@TheTeenProject.com says:

    We are a 501c3 charity serving homeless youth and we were billed $122,736.17 over a 3 month period and late fees to boot. 🙁

  18. samir haroun says:

    hi i have a small family restaurant now it used to be run by some one else with the bill under their name not mine .name until she run out of money i reopen the restaurant on may 2014 and registered all my document with a new corporation to my name ,dip never turns her power off from dec 2012 until may 2014,and asks her for money, when i reopened the place Dwp turn my power off about 6 times forcing me to pay her pass due bills all the way from dec 2012 about 12500$ ,i was forced by no choice to pay under protest from dwp mngr or they shut my power off, i when to A public meeting and asked marci edward the gm of dwp on june 11 2014 she clearly stated to me in tong high school meeting ,NO IM NOT RESPONSSIBLE TO PAY SOME ONE ELSE BILL IF ITS NOT UNDER MY NAME ,so until today dip coming back at me with the same way of bulling with extra bills , i have ben turn down claims for power losses not related to shut offs just because in march 2015 the bill was under the other persons name, dwp declines my claim ,but forces me with treats of shut offs destroying my business if i don’t pay the bill for the other ladies acct,i see this whole thing is completely one sided power agains the poor people.right now I’m still forced to pay 2779$ from remaining old acct balance .i seriously need all the help i can get .april 25 2017 dip power was off fro 10 AM until 545 PM i called customer relation and they told me look at the good side you don’t have power today so we are not going to bill you for today ,but i don’t see his stupid comment neither any good side if I’m loosing 1200 $ for the day of business.

    ADMIN – Hi Samir,

    Your complaint can be best handled by a lawyer as a separate lawsuit.

  19. Allison D Leon says:

    How’s the settlement going ? Is it done already ?
    I have send my form along with all the records of being charged with out reading out meters or any notification of the issue LADWP had at that time with their billing system .

    ADMIN – Hi Allison,

    You can email the admin at info@ladwpbillingsettlement.com to ask.

  20. Teresa Marroquín says:

    Hi my name is Teresa Marroquín where i need to call for the aplication i cant fiil the form on that time becouse im sick so i need to know if i have time to fiiled .

    ADMIN – Hi Teresa,

    The deadline for this settlement has passed. You no longer qualify.

  21. Angelina N Collie says:

    Hello I’m just messaging wondering when will the settlement pay out or a estimate on time MN If u have any questions plse contact me n lmk by when plse.My number is (323)523-6574

    Thank You,
    Angelina Collie

    ADMIN – Hi Angelina,

    If I recall correctly this settlement was paid out last year. Sadly the admin is no longer addressing escalations.

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