Class Eligibility

For settlement purposes, the Court has certified three Classes consisting of all people who meet the following definitions:

1. Customer Class – All individuals in the United States who purchased jewelry from Act II between June 23, 2011, and December 1, 2014. Class Counsel estimates that, based on Act II’s records, there are approximately 4 million people in the Customer Class.

2. Sales Advisor Class – All individuals in the United States who sold at least $250 of jewelry for Act II between January 1, 2014, and August 17, 2014. Class Counsel estimates that, based on Act II’s records, there are approximately 19,069 people in the Sales Advisor Class.

3. New Sales Advisor Class – All individuals in the United States who purchased initial starter kits from Act II between August 1, 2014, and December 1, 2014. Class Counsel estimates that, based on Act II’s records, there are approximately 2,709 people in the New Sales Advisor Class.

Estimated Amount


Please refer to question 6 of the FAQ, 57% of the total pool will be assigned to the customer class, 38% to the sales advisor class and 5% to the new sales advisor class. Amounts will be calculated on a pro-rata matrix based on the qualifying tier and may vary widely

Proof of Purchase


Case Name

West, et al. v Act II Jewelry Inc., et al.,
Case No. 1:15-cv-05569
District Court for the Northern District of Illinois

Case Summary

This lawsuit claims that Defendant Act II Jewelry, LLC f/k/a lia sophia (“Act II”) breached its promise to its customers to provide a lifetime warranty for the jewelry sold by its sales advisors. The lawsuit further alleges that Act II harmed its sales advisors by misappropriating their customer information, and making misstatements to those sales advisors concerning the closing of its business. Act II denies the allegations in the lawsuit and denies any wrongdoing. The Court has not decided who is right.

Settlement Pool





Lia Sophia Settlement
c/o Heffler Claims Group
PO Box 170
Philadelphia, PA 19105-0170
You can also click here to send a message to the administrator

27 responses to “Lia Sophia MLM Class Action Settlement”

  1. linda baumert says:

    I purchased jewelry..

    ADMIN – Hi Linda,

    That makes you a class member.

  2. jeanie seier says:

    I purchased jewelery.

    ADMIN – Hi Jeanie,

    That potentially makes you a member of the class. Consider filing a claim.

    • Desiree crowder says:

      I’ve bought lots jewelery n have.I don’t think I have any reciepts.what do i do.

      ADMIN – Hi Desiree,

      Were you a customer or a rep?

  3. Mollie says:

    I have a question about whose name I should file a claim under. I received lia Sophia jewelry as a get well gift 7/18/12( broken jaw can’t forget that day….I’m not a class member by receiving it am I?). My real question is about my mom: she attended a party , purchased items, and then actually hosted a party and bought more. Shortly after my mom’s breast cancer returned, and she died in July, 2014. So I’m wondering wether I should file in her name, as her next of kin. Or should I file under my name? I’ve never actually had a situation like this before. Any help would be greatly appreciated.

    ADMIN – Hi Mollie,

    You can file on behalf of the estate.

  4. Lynn Anderlie says:

    Is a legitimate claim paid according to how much a customer has spent?

    ADMIN – Hi Lynn,

    Refer to the FAQ to see how payments will be distributed.

  5. Twyla Gray says:

    Am I entitled to the claim? I had purchased a lot of Lia Sophia pieces that I spent hundreds of dollars on. I have the majority of all the original boxes for the items, which was keep to honor the lifetime warranty. I now have multiple pieces that have tarnished and I no longer can obtain a replacement for.

    ADMIN – Hi Twyla,

    Yes you are a class member.

  6. Andrea Knight says:

    I hosted a party and bought the jewelry.

    ADMIN – Hi Andrea,

    That makes you a class member

  7. Roberta Ruoff says:

    I bought jewerly and it made me break out and I itched too. Earrings did it and so did the necklaces. I don’t have any receipts. So what do I do. I was a customer. I would be glad to hear from you. Thanks Roberta Ruoff

    ADMIN – Hi Roberta,

    Use the paper form available in the documents tab to file.

  8. Kathy carleton says:

    I bought jewelry, don’t have my receipts. Can I still claim?

    ADMIN – Hi Kathy,

    You can submit using a paper form.

  9. Lynda Vano says:

    I have purchased roughly 3 pieces. I was a customer. I do not have receipts reflecting same. The receipts should be on file under same address/name. I tried to complete online under “Customer Class”, is this correct?

    ADMIN – Hi Lynda,

    Go to documents and complete the paper form if you do not have receipts.

  10. Carol Davis says:

    When I click on the link to file a claim on line, the only page that appears is the one where additional Member ID numbers are reported. I only have the ID for the Customer Class, but page 1 where I would enter that is not shown. How do I file a claim on line for this one ID number?

    ADMIN – Hi Carol,

    Use the paper form under the documents tab.

  11. Donna says:

    I received 2 postcards on two separate days the first postcard I received said that I was in tier 1 so I filed a claim and received a claim number!
    Two I received my second postcard saying that I was in tier 2 when I tried to file that claim it kept telling me that something went wrong! Why won’t it take my second ID number? What am I doing wrong?

    ADMIN – Hi Donna,

    Reach out to the class action administrator so they can help you resolve the issue.

    • Jessica says:

      This happened to me, as well. I submitted a claim because I received an email with a claim number. Since then, I’ve received three postcards with additional claim numbers but I can’t add them online. Do I file a paper form with the additional claim numbers? The form says under penalty of perjury I certify I’m only submitting one claim – I don’t want to perjure myself…What do I do?

      ADMIN – Hi Jessica,

      Reach out to the class action administrator.

  12. Lorraine says:

    I purchased jewelry

    ADMIN – Hi Lorraine,

    If you purchased jewelry consider filing a claim.

  13. jennifer says:

    I received one claim but have purchase a tone of other jewelry but i don’t think i have my receipts. How do I proceed to claim?

    ADMIN – Hi Jennifer,

    Use your claim number and indicate that you no longer have the receipts. Consider using the paper form.

    • Janice DePriest says:

      VERIFICATION 30945KFFT9209

      ADMIN – Hi Janice,

      Leaving your info here does not result in payment. You need to file a claim.

  14. Carin says:

    I cannot enter any of my information in the “main class member” “class” and ” total sales amount” fields on the claim form. I am able to enter info on the “additional class member 1-4” fields and the claimant information. Don’t I need to fill the beginning fields in order to complete the claim form properly?

    ADMIN – Hi Carin,

    Consider filing a paper form.

  15. Camille says:

    How is the dollar amount of the jewelry that you purchased compared to the dollar amount that the claim proposes that you have. I have all my receipts and have totaled all of my jewelry expenditures and the two numbers do not match. Yes, I am only looking at the dates given on the card.

    ADMIN – Hi Camille,

    You are not getting a refund on the pieces, you are getting a portion of the price paid intended to recognize that the manufacturer did not stick to their end of the bargain.

  16. Dawn Spagnolia says:

    I purchased multiple items and also had a party. I have not received a postcard. Where do I file a claim for this?

    ADMIN – Hi Dawn,

    You reach out to the class action administrator. He will check if you are in the database and will issue you a claim number.

  17. Melinda Neal says:

    When I used to live in Las Vegas.I have purchased many pieces of Lia Sophia jewelry!

    ADMIN – Hi Melinda,

    Reach out to the class action administrator to obtain your PIN

  18. Elizabeth Wall says:

    I have purchased from lia sophia several times in the past, but I don’t have a claim number

    Thank you for any help you may provide

    Elizabeth Wall

    ADMIN – Hi Elizabeth,

    Right below the claim window there is a link to contact the class action administrator. The admin will check to see if you are a member of the class and will provide you with a claim #

  19. Jana D says:

    How do I get a claim number? I’ve moved since I made these purchases but I still have all of the boxes & all of the receipts. How can I file a claim?

    ADMIN – Hi Jana,

    Reach out to the class action administrator using the form provided on the official page. The administrator will check if you are a class member and if you are they will issue a claim #

  20. Marie says:

    I bought a necklace and a bracelet but I do not have the receipt because of moving four times.
    My friend had a party at her house and that is where I bought it from. The problem is that I lost her contact number and I hav no more communication with her.
    Can I still find a claim?

    ADMIN – Hi Marie,

    You can contact the class action administrator here to see if he has record of your purchase.

  21. Robin Smith says:

    I purchased several pieces. I have original box but not sure if I have receipt

    Am I eligible to file?

    ADMIN – Hi Robin,

    Reach out to the class action administrator and have them locate you in their database. They will give you a PIN number so you can file.

  22. Deloris Donigan says:

    I did not get a ID number for Advisor class. I was a member from 2002 until 2014.What do I need to do? Can you check to see why I didn’t receive one?

    ADMIN – Hi Deloris,

    We are not the class action administrators. You need to contact them directly and they will check and see if you are part of the list of class members. If you are they will give you a claim number.

  23. Jerri Lee Hogarth says:

    I had several parties and attended many. One of my best friends was a consultant. I have many pieces and some that have broken and can’t be replaced now. I don’t think I have receipts anymore due to a move and notification of Lia Sophia closing. What do you advise?

    ADMIN – Hi Jerri,

    Reach out to the class action administrator. They have a master list and can probably locate you and issue a PIN

  24. June Mangano says:

    Link to claim form does not work. Have tried other sites as well as

    ADMIN – Hi June,

    Escalate to the class action administrator directly or use the printable form.

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