Class Eligibility

Class Members of the front-loading washer settlement include “all residents of the United States and its territories who (a) purchased a new Class Washer, (b) acquired a Class Washer as part of the purchase or remodel of a home, or (c) received as a gift a new Class Washer not used by the donor or by anyone else after the donor purchased the Class Washer and before the donor gave the Class Washer to the Class Member.”

A list of eligible washer models is available here.

Estimated Amount

Varies

The Sears and Whirlpool moldy washer settlement provides several different benefits for Class Members to choose:

  • A $50 cash payment (available only to certain Class Members who experienced a mold or odor problem within five years of purchase);
  • A cash rebate of either 20 percent or five percent off the retail purchase price of a new washing machine or dryer; or
  • Reimbursement of up to $500 for out-of-pocket expense for repairs or replacements due to a mold or odor problem.

Class Members may receive one benefit for each Class Washer they bought or acquired.

Proof of Purchase

Yes

Class Members may be asked to provide the model number, serial number and the purchase date of the washer. Class Members seeking reimbursement for paid replacements or repairs will be asked to provide additional documentation about their expenses.

Case Name

In re: Whirlpool Corp. Front-Loading Washers Settlement,
Case No. 1:08-WP-65000
District Court for the Northern District of Ohio

Case Summary

The defendants have agreed to settle multiple class action lawsuits alleging that certain front-loading washing machines are prone to developing mold or mildew.

Settlement Pool

N/A

Deadline

10/11/2016

Contact


In re: Whirlpool Corp. Front-Loading Washers Settlement
1801 Market Street, Suite 660
Philadelphia, PA 19103
1-844-824-5781
info@WasherSettlement.com

133 responses to “Maytag Kenmore & Whirlpool Moldy Washer Class Action Settlement”

  1. Andreaq says:

    I have a maytag front loading stackable washer. It has mold and mildew all along the gasket in the front of the washer. I use washing machine cleaner regularly and our clothes still come out smelling musty. Is the models listed the only ones part of the suit? Or will they be adding additional model numbers? I assume it also includes ones purchased from other retailers other than sears?

    ADMIN – Hi Andrea,

    The models listed are the only ones in the settlement. If you are interested in taking legal action for other models or manufacturers you may want to contact class counsel.

  2. Hazel Gianazza says:

    My claim number is 12442196 and confirmation # 21680 The Model # 110. 49962 603 Serial # csy 1806694 Purched 6/2009 I would like to know what is happening !!

    ADMIN – Hi Hazel,

    I can’t provide you the information related to your claim. Please contact the admin directly.

  3. Hazel Gianazza says:

    My claim number is 12442196 and confirmation # 21680 The Model # 110. 49962 603 Serial # csy 1806694 Purched 6/2009 I would like to know what is happening !! Please contact me!

    ADMIN -Hi Hazel,

    Please contact the administrator. We are not in a position to help you with your request. To find the contact info for the admin simply scroll up.

  4. Norma Hurtado says:

    I had requested to be part of the law suit for kenmore washer back in 2016. Was my entry ever reviewed

    ADMIN – Hi Norma,

    To find out the status of your claim you must contact the class action administrator. The information is available by scrolling up.

  5. Shari Soriano says:

    I have emailed twice and tried calling several times. How do I contact an administrator, as your email is not being responded to and no one is available at the phone number – only a recording. I feel as if I am getting the run around. The fact that the news has had to intervene for others concerns me. Please let me know how to contact the administrator, as again, scrolling up, is not an option. The hearing was in September; it is now February. Thank you.

    ADMIN – Hi Shari,

    If you are not getting a response from the admin consider contacting class counsel.

    • Shari Soriano says:

      The purpose of my attempt to contact you is that I have not yet received my settlement. I submitted all the paperwork, on time, and have proof of this.

      ADMIN – Hi Shari,
      You don’t need to contact us. You need to contact the class action administrator

      In re: Whirlpool Corp. Front-Loading Washers Settlement
      1801 Market Street, Suite 660
      Philadelphia, PA 19103
      1-844-824-5781
      info@WasherSettlement.com

    • virginia dunivant says:

      IT HAS BEEN ONE YEAR SINCE I COMPLETED AND MAILED IN MY FORMS. I HAVE NOT HEARD
      A THING. YOU CANNOT TALK TO ANYONE REGARDING THIS. I DID ELECT TO RECEIVE A CASH
      PAYMENT AND I HAVE NEVER RECEIVED A EMAIL REGARDING MY PAYMENT?????? CAN I GET
      SOME ANSWERS.

      ADMIN – Hi Virginia,

      To obtain answers regarding settlements you need to reach out to class action administrators. If that does not work try reaching out to class counsel. I am not privy to the info in your claims thus I am unable to help you out.

    • Shari Soriano says:

      I am again having difficulty getting a response. I submitted my claim after purchasing a new washer and dryer to replace the old. I only purchased ones on the list of allowed replacements. I have heard nothing back, submitted on 3/3/18 and emailed 3 times. I called but only get a recording. Do you have another number to reach? I am part of the settlement and would like to find out when to expect my rebate as I’ve already had to make my first payment and purchased based on the rebate. Any help is greatly appreciated.

      ADMIN – Hi Shari,

      If you scroll up you will see a few comments that include tips on how people were able to secure their rebate.

  6. Rita Laverty says:

    I have not heard from anyone either. Please give me the correct phone number to contact the administrator per the previous notes. When someone writes from your office contact the administrator please list a phone number. It would be greatly appreciated. Thank you!

    ADMIN – Hi Rita,

    If you scroll up you will see the number. However, to accommodate your request here it is: 1-844-824-5781

  7. F Schaffer says:

    I called your Admin number & it does not have an option if the court case ever proceeded in Sept., if it did what was thje outcome, if it was re-scheduled & to when or if any checks have been mailed. It also refers back to the original http://www.washersettlement.com which doesn’t tell anything either. So, how do I & all the other contacts before mine find out what is going on?

    ADMIN – Hi F,

    Your best bet when you are unable to get responses from the admin is to reach out to class counsel. Open the long notice and scroll to the bottom to locate the information.

    • Kristin Bouey says:

      I, along with many others were told that a settlement was en route. It has been nearly TWO years that this has gone on and there has been no resolution. May I please have the contact name and email address for the class action administrator?

      I too received the following, but NO SETTLEMENT has been issued, How long are we all supposed to wait? The health of our families are at risk with this type of mold.

      CLAIMS PROCESSING UPDATE: The court has granted Final Approval of the Settlement. We anticipate the distribution of settlement benefits for timely and valid claim form submissions will begin between mid-March and early April, and will continue on a rolling basis.

      PLEASE GIVE US THE MEANS TO CONTACT SOMEONE WHO CAN HELP!

      -Kristin

      ADMIN – Hi Kristin

      Here is the contact info

      CONTACT THE SETTLEMENT ADMINISTRATOR

      MAIL: In re Whirlpool Corp. Front-Loading Washers Settlement, 1801 Market Street, Suite 660, Philadelphia, PA 19103

      EMAIL: info@washersettlement.com

      TOLL-FREE: 1-844-824-5781

      • Phil says:

        I called the number again today and I have postcards and also a printed out claim verification that my washer was in the settlement, and I still have not gotten the 50.00.
        When is this going to be mailed?

        ADMIN – Hi Phil,

        This check was not mailed. It was emailed. Digital check

  8. Rita Laverty says:

    Hi!
    Thank you for your response. I sent my paper work to your office on 10/04/2016 which was to be postmarked by 10/11/2016. I called the number provided, but there were no phone prompts so I would know which department I need to go to in order to speak with a live person. Please provide the phone prompts. If I can’t speak with a live person where may I look to view the status of my claim?

    Please advise.

    Thank you!

    ADMIN – Hi Rita,
    Many people have found barriers getting through via phone. Try email instead: info@washersettlement.com

  9. Gina Rizzo says:

    STILL WAITING FOR MY REBATE?!

    ADMIN – Hi Gina,

    CLAIMS PROCESSING UPDATE: The court has granted Final Approval of the Settlement. We anticipate the distribution of settlement benefits for timely and valid claim form submissions will begin between mid-March and early April, and will continue on a rolling basis.

  10. Andrea M says:

    I thought if you filled out your claim online it asked you for your bank account information and here it is Mid march but no settlement and my Kenmore washer had plenty of mold and made our clothes smell.

    • Bernadette Allen says:

      I have a letter dated 7/9/2016 saying “Thank You have successfully completed the claim filing process for the information listed below.
      Notice ID: ID11851103
      Name; Bernadette Allen
      address: etc etc etc.
      I have heard nothing about this claim during this time. I am also currently reading reply’s from lots of other people having heard nothing..Is this some kind of scam you are running….Well we ever hear anything about this lawsuit without having to contacting the media…….

      ADMIN – HI Bernadette,

      We are certainly not running a scam. Our website is purely informational in nature. If you are having issues regarding a claim you must contact the class action administrator directly.

  11. Marianne M. Dillon says:

    Case #1:08-WP-65000 (MDL 2001)
    Has any settlement been made on these cases? I filed on 7/18/2016. Do I need to file more paperwork?
    Marianne

  12. Fred Roche says:

    I’ve been trying to obtain information with regard to where this settlement stands. All I want is the 20% discount coupon I allied for and it seems like it is a big deal. Why?

    ADMIN – Hi Fred,

    This is directly from their website:
    CLAIMS PROCESSING UPDATE: The court has granted Final Approval of the Settlement. We anticipate the distribution of settlement benefits for timely and valid claim form submissions will begin between mid-March and early April, and will continue on a rolling basis. Please check back for further updates.

    • Fred Roche says:

      It’s now May 17, 2017 and I haven’t received my rebate yet. Are the settlements still being distributed?

      ADMIN – Hi Fred
      You can email the admin at

      info@washersettlement.com

      • Fred Roche says:

        It’s July 6, 2017 and I have yet to see any settlement I requested in the action.
        What is my status and who should I talk to?

        ADMIN – Hi Fred,

        Contact the class action administrator

        • Lori says:

          How do we contact the “ class action administrator”? I, too, have case #.

          ADMIN – Hi Lori,

          By scrolling up and locating the contact information.

  13. Ramona says:

    I have not yet received a settlement either as of April 2, 2017. I see there was an anticipated date of mid march to early April. Has anyone had any updates?

  14. Diane Paquin says:

    I am also waiting and waiting. First week of April is gone. Reasonable for us to ask for continued updates.

    ADMIN – HI Diane,

    The latest website update indicates that the admin will take care of this matter between March and April

  15. john phyllps says:

    Whirlpool doesn’t care about the lack of response, and the courts doesn’t care either. But I bet the lawyers have been paid. Very typical legal lapse.

  16. L Finkelstein says:

    I got a strange email from checkbook.io to deposit electronically a $50 check drawn on Citibank.

    This looks like a scam. Is it legit or not and how can I check?

    ADMIN – Hi Mr. L,

    Digital checks are becoming quite common. Call the class action admin to check if this one is legit.

  17. Theresa Anderson says:

    I would like to know the status of my claim which I filed on 10/11/2016,
    Theresa Anderson
    13537 S Latrobe Ave
    Crestwood, IL. 60445-1648
    old email address: anderson6804@comcast.net
    NEW email address: tpanderson6804@att.net
    Please advise staus of my claim to new email address shown here and below.

    ADMIN – Hi Theresa,

    We are unable to provide you information specific to your case. You need to reach out to the class action admin directly.

  18. Jill H. says:

    I never received anything either and I submitted all my information last summer.

  19. Rich T says:

    Although the email from checkbook.io looks like a scam, it actually worked… sort of. The $50 was eventually deposited (2 days later than promised), plus they had this micro-deposit verification thing that was both unwanted and didn’t actually work correctly (said amounts were invalid – even though they were correct).

    My guess is that “checkbook” is a new service/business and is still not fully operational. This seems to be some kind of ploy to get new customers, but since it doesn’t work well that “ain’t gonna happen”.

  20. Linda Antill says:

    Please contact me in regard to this settlement. I have filled out the paperwork and would like to know how to proceed using rebate to purchase new washer.

    ADMIN – Hi Linda,

    If you need the class action admin to contact you use the info we provide on the settlement page.

  21. Raymond Vitullo says:

    I have not heard anything on claim settlement. Please advise.

    ADMIN – Hi Raymond,

    Contact the admin at 1-844-824-5781

  22. Joyce Johnson says:

    We opted for a real check to be sent to our Street Address and it has never arrived. There is a disclaimer that it is not guaranteed if delivered by the USPS.

    ADMIN – Hi Joyce,

    Contact the class action admin to see if they can reissue.

    • Heather E. says:

      On top of that our washer is disgusting but we don’t have the money for a new one! It has so much mold and mildew. We have tried cleaners and have had to fix our washer on our own because calling repair guy was way out of our price range. Why would we save grocery receipts for numerous years? I don’t save most of our grocery receipts unless there is something on there that could essentially be returned. Also, $50 doesn’t do much good. It would barely cover the gas to go buy a new machine if we did have the money.

  23. Lillian G. says:

    I have been waiting for the rebate to apply the twenty percent to a new washer. Well I couldn’t wait any longer because the old one quit working. I purchased a new one in December 2016. So now, how does this going to work with the 20% rebate. I will lose out, because I paid the balance off in March 2017. What a joke this has turned into.

  24. Carolyn A. Bryant says:

    I received an e-mail about my settlement but was unable to find my ID. I have since found my ID;ID11957079. I selected a 20% rebate. Time submitted was 6/23,2016 at 5;36;14 PM. I can not find the e-mail so I could reply. Would you resend the information to me?

    ADMIN – Hi Carolyn,

    I can’t as I am not the admin. Please use the contact info I provide in the main settlement page.

  25. Roseanne Lucas says:

    How do I check to see if my check was issued the number 1844 824 5781 does not give thaat option, and when I try to speak to someone it disconnects me. How do you peak to class action admin?

    ADMIN – Hi Roseanne,

    Try sending the admin an email.

  26. christy says:

    I haven’t heard anything yet, either.

  27. Richelle Gee says:

    I still haven’t received anything either. Doesn’t sound like anybody has. Strange

    ADMIN – Hi Richelle,

    Some people have.

  28. Michael Schmank says:

    I received the checkbook.io email as well. I was going to try to electronically deposit the funds but the online form asked far too many personal things about my bank account access. I instead tried to print the check (another option) and while the check displayed on my iPad, there was no option to print (I am experienced at printing from my iPad). When that didn’t work, I attempted to select the mail check to home option but the message came back saying the check had already been printed. Per checkbook.io online instructions for issues, I attempted to contact the originator, the administrator of the settlement. They directed me to contact checkbook.io. Now I am not getting a response from either.

    ADMIN – Hi Michael,

    That sounds super frustrating. If you don’t get anywhere with this try reaching out to class counsel.

  29. Pamela Stangl says:

    Purchased a washer that smells of mildew. Filled out form and mailed in right away. My washer was on the list. Have not heard anything and am confused. I see a lot of people are having same issue. I opted for a $50. I won’t respond to anything asking for personal info. Do you think I threw my rebate away?

    ADMIN – Hi Pamela,

    If you have a claim number please email the administrator using the email address provided above and ask them as to the status of your check.

  30. Mary M Allen says:

    My name is Mary Allen. I submitted a claim om line last year on my Maytag front loading washing machine last year. . It was purchased at Lowes 6-23-2008 . Model #MFW9800Q0 Serial #CSW1513614. I have nevewr received a settlement check. Can you advise when I can expect payment. I had checked I wanted the $50 check.

    Thank you,

    ADMIN – Hi Mary,

    We can’t check. you need to contact the class action admin directly. I have provided their email under contact on this page.

  31. Rita Laverty says:

    Amazing how we all receive a “Polly Pariot” response from this site to call the Administrators. Whoever has the job of answering our comments, have you personally called the toll free number? There is no live person, only a recording with a bunch of prompts. Please if your going to say we all need to contact the Administrator, add the prompts to reach a live person. I am still waiting with no response by mail or email. This is rediculious! Still waiting.

    ADMIN – Hi Rita,

    If you are dissatisfied with the way the class action administrator handles your efforts to contact you can always escalate to class counsel. Class counsel contact information is available at the bottom of the long notice. I have heard from some community members that they have begun receiving their checks. As you probably know this website is a project of love aimed at making the process of understanding class actions easier for the common folk. We don’t have the time or resources to follow up on individual cases.

  32. Heather E. says:

    I opted for a physical check to be mailed well over a month ago and still have not recieved one! It said it would take about 1-2 weeks. The email sent to me was either for a digital check or a physical check to be issued. We opted for the physical check because to be completely honest, the email seemed really fishy and we were skeptical to give out our bank account information! It was a very strange email to receive.

  33. Chuck B says:

    I originally purchased the washer and dryer back in July of 2005 on my Sears Card. We no longer have that receipt, that’s requested on the rebate form for the purchase of a new washing machine. I have contacted Sears Card to get a copy with no luck as their system only goes back 7 years. I did contact the store I had originally purchased it at but they said they had replaced the POS system since then and have no way to access older receipts

    What, if any, options do you think there are?

    ADMIN – Hi Chuck,

    If you still have the washer it has a model number on it that you can enter.

  34. Joyce Johnson says:

    I have not received my check either as I did not want to use the internet. I look in the mail each day.
    Why? Why?? Will I ever receive it?????

    ADMIN – Hi Joyce,

    Did you submit a claim?

    • Joyce Johnson says:

      Yes I did and received the option for internet deposit or Mail service. I opted for the Mail service and received an E-mail that I would receive my check shortly and that was month’s ago?????

      ADMIN – Hi Joyce,

      Please contact the class action admin.

  35. Kathleen Keeter says:

    I filed September 19, 2016. It is now May 31, 2017 and I have not heard one word on this washer Liability Litigation. We cannot call and talk to a real person. WE ALL WANT ACTION!

  36. Theodore Jobe says:

    when will they mail the settlement checks?

    ADMIN – Hi Theodore,

    I keep hearing from people who claim that they have already received their checks.

  37. ALYSSA BOWAN says:

    I HAVE NOT RECEIVED MY CHECK EITHER, I HAD OUT OF POCKET REPAIRS AND SHOULD PROOF OF THESE AS WELL AND NOT RECEIVED ANYTHING ON THIS.

  38. Gregory Eshleman says:

    Still have not hear anything about my payment. Can’t call or get ahold of anyone. Starting to think they are no going to send me my payment

  39. David Constantine says:

    I purchased a whirlpool washer and dryer together. I paid for it on my Visa. Since the purchase was over three years going back for proof of purchase from the bank is long lost. I do not recall the amount of the purchase, what kind of verification can I produce? I listed the model number and serial number on the rebate form. I am looking at new washers, but I am discussed with all the run around with this rebate mess and I am definitely not going to go with Whirlpool if this is their way to prevent having satisfied customers who have purchased their product and can’t get any where with them. What do they expect people to do be hoarders? The IRS requires tax records forms to be kept for three years does Whirlpool expect someone to keep records for ever? The model number and serial number should be enough. They should know from this when their product was made.

    ADMIN – Hi David,

    Are they asking you for additional evidence?

    • David Consta tine says:

      Yes the WRL Rebate form wants the date of purchase along with the price paid.I don’t remember either one all that I know is that the washer was purchased after 2001.Can’t believe that for $50.00 or 20% rebate I have to go thru all of this

      ADMIN – Hi David,

      I am sorry. It sure sounds frustrating. Approximate both the date of purchase and the amount paid.

  40. Judith Halverson says:

    I filed my claim before the 2016 date. I would now like to purchase a new washer. How do I get my discount?

    ADMIN – Hi Judith,

    Please reach out to the class action administrator. Their contact info is posted above.

  41. Patricia Clarkson says:

    July 7, 2017 I file my claim in Oct 2016 for my Kenmore front loading washing machine I purchased in 2007. I have been waiting since last Oct to buy new washer. Do you have a rough estimate of how much longer I have to wait to receive my discount coupon,

    ADMIN – Hi Patricia,

    Please email the admin at info@WasherSettlement.com

  42. Figge, Kenneth & Loretta says:

    July 20, 2017
    It has been more than a year!
    WHEN can a settlement be expected? WHEN can I expect my settlement?
    I have mold every day no matter what I use to clean it.
    Thank You
    Figge

    ADMIN – Hi Figge,

    You do realize that I am not the class action administrator nor class counsel for this case thus I have no idea as to the timelines?

  43. monica hadley says:

    i fllled out my claim form wrong and realized that only after i mailed it back…..called immediately asking for new form to be sent – never was – was told to resubmit it on line but have none of the original id to put on the form which i cannot seem to find on line anyways…..washer stinks up my clothes and my house so am going to by a new one but how do i get a form to fill out??????? am not happy about this at all

    ADMIN – Hi Monica,

    The deadline for this settlement was last year. You may no longer claim against it.

  44. David DeBraal says:

    I filled out my claim form in time and have never received anything. When will I receive my $50?
    Claim # ID12117112 CONF CODE 12584
    David DeBraal

    ADMIN – Hi David,

    Reach out to the class action administrator.

  45. Alice M Guppy says:

    I have yet to recieve my $50. I filed in September 2016.

    ADMIN – Hi Alice,

    Please reach out to the class action administrator.

  46. Frank Esposito says:

    I have not received my rebates. I emailed the Administrator. How bout distributing the funds!

    ADMIN – Hi Frank,

    Also reach out to class counsel to express your frustration.

  47. Keithena Hartley says:

    Still. Nothing.

  48. Jennifer Harris says:

    I have the whirlpool duet (both have steal cycles) that I purchased in 2010. Why have I not received anything in the mail concerning this class action lawsuit? My washer has mold constantly. I clean it and clean it. Wipe it out spray down with a bleach solution yet…nothing. It keeps coming back. I have even shelled out funds on those Affresh tabs which are getting harder to find. ?
    So, why wasn’t I included in this?

    ADMIN – Hi Jennifer,

    We are not the class action administrator nor legal counsel so we have no idea why you and your washer were not included.

  49. Marcela Lozano says:

    The comments here are hilarious. Geez…people crying for $50 bucks, and complaining about getting it on e-check. Lol!
    I have not received my $$ but I’m sure I’ll get it at some point. I just called the 1-800 number (THEY DO ANSWER) they lookup my ID and told me my check is still in process. 🙂

    ADMIN – Hi Marcela,

    I hope you get your check soon.

  50. Fred Roche says:

    It’s almost September 2017. I still haven’t received the rebate, and I’m going to need a new washer very soon. This is very typical stalling. And it not the $50 or whatever you requested; it’s the principal of being wronged.
    I wonder if the lawyers have been paid? Ha!

    ADMIN – Hi Fred,

    The class action administrator can tell you about the status of your claim and inform you if the lawyers have been paid or not.

  51. lisa says:

    Good Luck with trying to cash the check or trying to upload the check. I choose to print the check to upload to my Bluebird card will not except check. So much for rebate and I got the sinker washer too! Done with Whirlpool and no cash in pocket.

    ADMIN – Hi Lisa,

    What is Bluebird?

  52. Tony says:

    Got an email today with a check for $50 from
    Checkbook Support
    support@checkbook.io
    Is this spam or real?

    ADMIN – Hi Tony,

    checkbook.io appears to be a real website with real digital checks.

  53. Jacinta Serrano says:

    Please provide the number to call and find out when we are getting our check, we submit our claim on 6/14/2016 We have not heard from them at all.
    Thank you very much

    ADMIN – Hi Jacinta,

    Here is the email for the admin
    info@WasherSettlement.com

  54. N. C. says:

    Please start a class action lawsuit for Kenmore Top Loading washers as well. They are just as bad!!!

    ADMIN – Hi NC,

    If you want to start a settlement you need to reach out to a lawyer that specializes in class action settlements.

  55. sharon wilson says:

    i filed a claim an have not rec. anything at all? I,m in the proccess know of looking for a new washer would never buy a front loader again. i’ve ruined more clothes then i care to count!

    ADMIN – Hi Sharon,

    Reach out to the class action administrator.

  56. Stephen Koehler says:

    I filed a claim last year and received confirmation and code but still have not received a personalized notice with a response number. I called on 7/10/2017 and was told my rebate form would be sent by end of August. I called on 9/7/17 and was told to buy a new washer from the eligible list on-line and I would receive my rebate form and confirmation in September. I emailed on 9/26 and received no response. I emailed again today and tried to call, but no answer except automated voice and no updates on the web site. Still waiting as of 10/6/2017.

    ADMIN – Hi Stephen,

    Consider escalating to class counsel.

  57. Barbara Dryer says:

    We had one of the Maytag models and our receipt. Sent both in, a copy of the receipt, by classified mail.
    Before the deadline. Have heard absolutely nothing, did not ask for direct deposit. Almost exactly a YEAR now!!
    After reading these comments, I wonder if anyone received a payment other than lawyers??

    ADMIN – Hi Barbara,

    Have you contacted the class action admin? I have heard of several people that received their gift card from Sears.

  58. Sheri Kaiser says:

    I requested the 20% rebate. I have written numerous emails and keep getting the standard follow-up email that never answers my question. The email states all claims will be mailed by mid fall. It is now Nov and I have not received the 20% rebate form to file for the new washer I purchased a year ago. I am afraid I will never receive it. Had I known, I would have purchased a different washer that was not on the replacement list.

    Is anyone else experiencing the same problem? There is not a number to call to actually speak with a person.

  59. Roger Skulsky says:

    I’m still waiting to hear something about my $50 rebate that I still haven’t received. It’s been over a year now. I would think that by now I would have received my settlement. I sent an email to info@WasherSettlement.com today inquiring as to what the current status is and what the hold up is. I’m wondering if I’ll even get an answer. Time will tell.

  60. Marion Reischman says:

    Over a year since I filed as per class action post card. Have never heard anything, have emailed, with no response, toll free number is a waste of time. HOW do You get results??

    ADMIN – Hi Marion,

    You normally contact class counsel if you are not getting a response from the admin.

  61. Elizabeth Langston says:

    I am having the same problem. The last 2 times I emailed. First checks were to be distributed mid – late August, when I contacted them by email again in September, I received the exact same email only they cut and pasted a new distribution date of mid fall. It has now been over 5 months since I submitted all my receipts/documentation required for the 20% rebate. I guess once the lawyers get their money, no skin off their noses for hiring the minimum personnel to distribute it. I have tried to find some phone number that is not a recording to call and can not locate any information/phone number on the to speak with the settlement administrator. They did an excellent job of hiding this information. If anyone has a phone number where you can speak with a person, please send distribute it on this blog. Thanks.

    ADMIN – Hi Elizabeth,

    In looking at the FAQ the attorneys representing the class can be reached at 212.355.9500

  62. Elizabeth Langston says:

    Thanks – just out of curiousity under which question did you find the phone number on the FAQ? I had expanded all the answers on the FAQ and did a search on 212 and found nothing.

    ADMIN – Hi Elizabeth,

    Step 1. Look for the attorney or law firm. Step 2 use Google. Given you are savvy enough to conduct a search within a document we can safely assume you are also qualified to use a search engine.

  63. Elizabeth Langston says:

    Found them. BTW – Law firms were in the court documents not the FAQ

    ADMIN – Hi Elizabeth,
    FAQ
    THE LAWYERS REPRESENTING YOU AND THE SETTLEMENT CLASS

    20. Do I have a lawyer in this case?
    Yes. The Court appointed Jonathan Selbin of Lieff Cabraser Heimann & Bernstein, LLP, James Rosemergy of Carey, Danis & Lowe, and Steven Schwartz of Chimicles & Tikellis LLP as Class Counsel, to represent you and other Class Members. You will not be charged for these lawyers. If you want to be represented by your own lawyer, you may hire one at your own expense.

  64. CAROLE DEBOLT says:

    I HAVEN’T RECEIVED MINE AS WELL- I GUESS IF YOU DON’T INQUIRE THEY KEEP IT? YES I ALREADY EMAILED THE ADMINISTRATOR! LET’S SEE HOW THAT GOES! SOMETHING “STINKS” WITH ALL THIS!

    • CAROLE DEBOLT says:

      HERE IS THE RESPONSE i GOT BACK! I BELIEVE IT IS MID FALL!

      Thank you for contacting the Settlement Administrator for the Washer Settlement. We received just under 350,000 claims and are diligently working to process all of these claims and review the submitted documentation pursuant to the guidelines provided in the settlement agreement. The first round of benefits has been sent out. Over the next several months, the distribution of settlement benefits to eligible Class members will continue on a rolling basis. Every few weeks another round of benefits will be sent out. We are doing this due to volume. As the distribution is random, there is no way to tell where you are in the queue. We expect all benefits to be distributed by mid fall. We appreciate your patience during this time. Please visit the settlement website at http://www.WasherSettlement.com for additional details regarding the settlement.

      Thank you,

      Settlement Administrator

      Washer Settlement

  65. elvia hayden says:

    Here is another email, I had sent one a few months ago and still have not received a thing. I did and sent everything that was supposed to be sent. Requested the 20% rebate cert. I understood that all this stops at the end of this 2017 year and it’s now the end of November. Just like one of the emails here, a year ago we purchased one of the washers on the list given by them, so many choices out there and I ended up getting one I’m not happy with just because of the 20% rebate and now I’m also afraid I will never receive it… So…we ended up purchasing a washer that had be included on that replacement list so we could receive a 20% rebate on it, would have pick a much better one if we didn’t have to go by the list and now, we are stuck with it and are not going to have a 20% rebate?? Please…why all the waste of time, money and effort for nothing.

    ADMIN – Hi Elvia,

    Here at Class Action Rebates we are simply a newspaper of class actions. We cannot help you with specific cases. To obtain information about your claim you need to reach out to the class action administrator

    In re: Whirlpool Corp. Front-Loading Washers Settlement
    1801 Market Street, Suite 660
    Philadelphia, PA 19103
    1-844-824-5781
    info@WasherSettlement.com

  66. May says:

    I too have been waiting for months for the $50.00 settlement. My washer still stinks and my clothes still pick up the odor. I don’t have the money to buy a new washer and have never closed my washer except to wash clothes from the first day I bought it, and it still stinks. I am beginning to wonder if this is all a hoax.

    ADMIN – Hi May,

    I encourage you to contact the class action administrator.

  67. Steve Hearn says:

    I plan on contacting clerk of the court. I think we need lawyer to sue them for not paying it’s been 8 months now for me.

    ADMIN – Hi Steve,

    I don’t think the clerk can do much about it.

  68. Doug says:

    In court documents, the court appointed the Angeion Group to be settlement administrator. I plan to start bugging them about my 20% rebate.

    ADMIN – Hi Doug,

    As you should!

    • Vince D says:

      Bugged them is what I did and it worked! Read below please.

      I can’t believe that I got my $500 check today!!!
      I’ve called them maybe a dozen times over the last year, but the last call just last week must have been my lucky one.
      Most of the calls yielded the same response. “We’re still going over the 350,000 submissions”.

      They told me once that they had received multiple submissions from me (3) but they cleared that up with that call.
      This last time they said that I had forgotten to submit the purchase date of the washer???
      I told them that my wife was a CPA and External Auditor and I know that she didn’t leave anything off.

      Well today I received a “normal’, (not digital) $500 check from CitiBank. Washer Settlement Fund was at the top. It had a check number and a claim number written in the Memo section.
      Already deposited and it will be spent on Christmas.

      Happy Holidays everyone and good luck with your claims.

  69. Vince D says:

    I can’t believe that I got my $500 check today!!!

    I’ve called them maybe a dozen times over the last year, but the last call just last week must have been my lucky one.

    Most of the prior calls yielded the same response. “We’re still going over the 350,000 submissions”.
    They told me once that they had received multiple submissions from me (3) but they cleared that up with that call.
    This last time they said that I had forgotten to submit the purchase date of the washer???
    I told them that my wife was a CPA and External Auditor and I know that she didn’t leave anything off.

    Well today I received a “normal’, (not digital) $500 check from CitiBank. Washer Settlement Fund was at the top. It had a check number and a claim number written in the Memo section.
    Already deposited and it will pay for my Apple 3 cellular watch.

    Merry Christmas everyone and good luck with your claims.

    ADMIN – Hi Vince,

    You really got a handwritten check? I have never seen one associated to a claim. Congrats. Your persistence paid off.

    🙂

    • Gregory Eshleman says:

      I have been trying to get ahold of someone and can’t find a number to be able to talk to someone, I have been email back and forth with the claim administrator since 2016 and they stopped responding to my emails in November, who did you call or contact because they stopped responding to my emails.
      Thanks Greg

      ADMIN – Hi Greg,

      Try escalating to class counsel.

    • Vince D says:

      Yes, it was a hand written check. I’ve only seen one other post where the person received one like mine. They didn’t specify the amount on theirs though.

      My wife still can’t believe that we got the $500. She keeps/scans every receipt though and it really paid off.

  70. Glen Bissell says:

    ID 10990268. Doesn’t tell me what to do

    ADMIN – Hi Glen,

    If you just received your card this is for a different settlement. I will post the new one this week.

  71. Gregory Eshleman says:

    I still have received my check yet, my claim was submitted 6/18/2016. I emailed them to make sure that they got my claim, which they did. I have emailed them several times to check the status and kept getting the response that they are working through the claims and are being sent out in waves. I emailed them 11/16/2017 and was told “Thank you for your email. Your status inquiry has been escalated for review. We will follow up with you shortly.”
    I have not heard anything back from them so I emailed them back to check to see if there was an update and an not getting a response.
    Is there anything that I can do, or should I just assume I’m not going to get my settlement.

    ADMIN – Hi Gregory,

    I would escalate to class counsel.

    • Gregory Eshleman says:

      How would I go about doing that, I looked on the website and could not find anything about class counsel.
      Thanks

      Hi Gregory,

      Super simple.

      Step 1. Click on the orange link that takes you to the official website.

      Step 2. Once you are on the official website look on the top right corner click on FAQ

      Step 3. Scroll down until you locate question 20 which addresses your legal representation. Click on this link

      Step 4. Once you open the link it will read as follows:

      Do I have a lawyer in this case?
      Yes. The Court appointed Jonathan Selbin of Lieff Cabraser Heimann & Bernstein, LLP, James Rosemergy of Carey, Danis & Lowe, and Steven Schwartz of Chimicles & Tikellis LLP

      Step 5. Now that you know the name of the law firm representing you you will go to a search engine like Google or similar and you will type the name of the law firm on the search bar and hit enter.

      Step 6. Once you have initiated the search click on the first link which should show you the website of the law firm. The website URL looks like this:

      https://chimicles.com/steven-a-schwartz/

      Step 7. Click on the link. Once the link opens look at the top right corner. Click on contact us.

      Step 8. When you click on contact us you should see the following information:

      For any questions regarding our services, please contact us by filling out the following form and we will respond to you as soon as possible.
      Or call us toll free at 866-399-2487.

  72. Carol Frisk says:

    I received a post card, which I cannot find, in the mail last week regarding the class action lawsuit. I would LOVE to talk to someone. First, we had to replace the moldy ring THREE times before we replace the whole washer. in the meantime, I feel ill with mold toxicity after experiencing anaphylaxis treated in the ER multiple times as a result of this washing machine. My medical expenses has been in the many thousands. this whole thing infuriates me and has destroyed my health and I get $50?!?! Seriously! I doubt I will even be sent that. The mold toxicity test alone was $700.

    ADMIN – Hi Carol,

    Why not object and go after them on your own?

  73. Carol Lazenby says:

    I have the exact situation as previous respondents, i.e. claim form submitted, receipt acknowledged, no rebate, email inquiry, initial response, no rebate, another email inquiry, no response. I saw a response from ADMIN suggesting “escalate to class counsel”. What exactly does that mean and how do I go on to that level of contact? I am actually considering getting my local CBS station (am in the 18th largest TV market area of the U.S.) to follow up. They seem to have been very effective in other such situations.
    Please reply with information on how to move forward, with specific instructions. Thanks.

    ADMIN – Hi Carol,

    We are simply an informational website and not the class action administrator. I encourage you to first contact class counsel and then if you deem it appropriate contact the press.

  74. Kenneth J. Norman says:

    After numerous emails and other attempts at receiving information, nothing has happened and we haven’t been paid our 20% rebate (on a replacement washer and dryer). We were reference #226493 and rebate ID REB415846. Replacement appliances were acquired on July 6, 2017. To whom do we need to address our concerns.

    ADMIN – Hi Kenneth,

    First to the class action administrator. When that fails you can escalate to class counsel.

  75. Andrea Melfi says:

    I still haven’t received mine as well. My past emails have not been responded to. This was my last response from September:
    Thank you for contacting the Settlement Administrator for the Washer Settlement. We received just under 350,000 claims and are diligently working to process all of these claims and review the submitted documentation pursuant to the guidelines provided in the settlement agreement. The first round of benefits has been sent out. Over the next several months, the distribution of settlement benefits to eligible Class members will continue on a rolling basis. Every few weeks another round of benefits will be sent out. We are doing this due to volume. As the distribution is random, there is no way to tell where you are in the queue. We expect all benefits to be distributed by mid fall We appreciate your patience during this time. Please visit the settlement website at http://www.WasherSettlement.com for additional details regarding the settlement.

    Thank you,
    Settlement Administrator
    Washer Settlement

    Mid fall has passed.

    ADMIN – Hi Andrea,

    I would escalate to class counsel.

  76. Melynda Gamache says:

    I contacted class council and here is the response:

    Thank you for your inquiry. I have forwarded your information to the Settlement Administrator and will follow up when I receive their response regarding the status of your claim.

    Best regards,

    ADMIN – Hi Melinda,

    I just posted a tip on our Facebook page. Go reach out to Aegion via their Facebook page and they are likely to take care of you that way.

    LCHB

    Max Blaisdell

    That was almost a week ago and I haven’t heard anything else. Im so tired of waiting… Any more suggestions ADMIN?

  77. Doug says:

    I contacted the Angeion Group through their Facebook page and had my 20% rebate in about a week. They were very courteous and always answered within 24 hours. The check was a little strange. It was handwritten and looked like a personal check, but said Washer Settlement in the account area. Very glad to have received my payment. Good luck everyone.

    ADMIN – Hi Doug,

    Thanks for the tip

  78. william says:

    can i buy any brand to replace my stinky kenmore and get the discount?

    ADMIN – Hi William,

    I don’t think so.

  79. Grams says:

    For those of us lucky enough to actually receive a cash settlement, is this a taxable item? Will we be sent a 1099 form?

    ADMIN – Hi Grams,

    This is a question best answered by your CPA

  80. Gregory Eshleman says:

    I finally received my check in the mail today, I contacted Angeion Group through Facebook and they got right back to me and had my check to me with in a week.

  81. James Sisk says:

    My KitchenAid front loader dishwasher went on fire last Friday, February 2, 2018. Model # KUDP01FLss2 Serial # FP4011855 Type 577-0.. Please inform me if I am in this settlement or not. Thank you..

    ADMIN – Hi James,

    Per the title of the settlement KitchenAid is not included.

  82. Todd Sloan says:

    I feel like a fool for buying new Whirlpool appliances that were listed as acceptable for rebate. This whole thing seems rigged so that just the law firm gets any benefit. I have tried contacting the Lead Counsel (after months of unanswered email from info@washersettlement.com.

    ADMIN – Hi Todd,

    It sure sounds frustrating. Hopefully they will get back to you soon.

  83. Ben Casayuran says:

    my Kenmore whirlpool front loader washing machine is included in the class action lawsuit, but I never received notice of the lawsuit .i So I was unaware of the underlying mold problem that is smelling up my house and my clothes. How can I be included in the lawsuit now that the statute has passed?

    ADMIN – Hi Ben,

    You can’t. Consider joining our newsletter that way you will never miss other class action settlements.

  84. Deeanna Smith says:

    I received an email with a digital check for settlement of the lawsuit. I’ve never seen reimbursement sent in this way and am a bit sceptical to print or direct deposit this check. Is it safe/legitimate?

    ADMIN – Hi Deanna,

    Generally digital checks are legitimate. Contact the class action administrator to check.

  85. Jaime Coffman says:

    I received an email today from “washer settlement fund” that wants me to link to a “digital check” for my $50. Is this legitimate? To me, it smacks of scam.

    ADMIN – Hi Jaime,

    It is becoming more common for administrators to pay with digital checks.

  86. Bonnie Hanes says:

    I submitted the required info for the class action suit for my front loading washing machine quite a long time ago. I recently received an e-check through my email address from Whirlpool.
    Is it legit?
    Is it safe to deposit?
    Thanks.

    ADMIN – Hi Bonnie,

    I can’t see your check from here but the best way to find out if a check is legitimate is to take it to the bank.

  87. Aritha Shinault says:

    I received a digital check on email today for $50, I would like a paper check because I don’t do online banking. Thank you

    ADMIN – Hi Aritha,

    I am not the class action administrator so I am unable to help you. Digital checks BTW can be printed on regular paper and taken to the bank

  88. Bonnie Hanes says:

    Correction: it is a digital check

    ADMIN – Hi Bonnie,

    I am pretty sure there is an option to print it so you can take it the bank.

  89. RMPaul says:

    IN RESPONSE TO THE ABOVE.; The directions are clearly stated a bank will not take this check if printed. Also how open does this leave us to hacking our accounts and having all of our money sucked out to some unknown ADMIN.

    “Click here to deposit or print this check:”

    “Please do not print or take pictures of this email. The image it shows is incomplete and does not contain all the information to cash this check. Click on the green button above to deposit this check.
    This check will expire in 180 days from the date printed on it.
    Please be sure to cash this check immediately. This check will be void 180 days after the date of issue. This check can only be digitally deposited or printed for mobile deposit. The check will not be honored if printed and presented to a check cashing vendor or bank teller.”

    ADMIN – Hi RM,

    The bank will not take the preview check on the email if printed. The real check exists within a website and is printed complete and it is usable art a bank.

  90. Thelma Franklin says:

    My bank would not take this check. What can I do to receive this money if the bank won’t take it?

    ADMIN – Hi Thelma,

    Contact the class action administrator to find you why the bank won’t take the check.

  91. Diann says:

    What is the address to send the information of purchase of eligible washer and dryers for the 20% rebate?

    Thank you

    ADMIN – Hi Diann,

    Here is the email:

    info@WasherSettlement.com

  92. Diann H says:

    What is the address to send the information of purchase of eligible washer and dryers for the 20% rebate?

    Thank you

    ADMIN – Hi Diann,

    Email here to ask

    info@WasherSettlement.com

  93. Janet Greene says:

    I will just about bet that the administrator kept our portion of the washer settlement refund because how many of us did not get a refund

    ADMIN – Hi Janet,

    Administrators are audited by the court system. They can’t keep money leftover.

  94. Leonard says:

    This was a TOTAL SCAM for the law firm. I have been checking their website to see if the payment was sent because I never received a check. I inquired by email to the contact email and was told that a electronic check was sent. I checked my email and there was none sent to me unless it went to my spam folder and was deleted. I asked since I never cashed the check can they reissue it and was told no. I’m contacting the attorney general on this issue as I’m sure I’m not the only one that didn’t cash the entitled award that the law firm will just keep.

  95. Mindy says:

    I’m still waiting. I have been in contact several times and keep getting the run around. I have been asked for the purchase date 3 different times even though I was already identified as a class action member. I was even told I would get my check on Monday and as of 6:00 Thursday I have not. I know this is against the judges orders. They need to get in trouble for this. I’m sure their company was paid a lot of money to handle this settlement and they have done a terrible job of doing so. Amazing!

    ADMIN – Hi Mindy,

    Totally get your frustration. Keep bugging them until they issue your check.

  96. Anton says:

    Anton
    My understanding was that we would receive some sort of coupon rebate form after we were notified that we succesfully documented our purchase and got all sorts of case numbers. Is the point that you have to buy and then submit, followed by what looks like a very likely second dead end???

    ADMIN – HI Anton,

    That is what I hear. The rebate is pretty difficult and painful to process.

  97. Anita wilder says:

    I submitted my info and have never received any info. My duet is full of mold help

    ADMIN – Hi Anita,

    Reach out to the class action administrator.

  98. Fredrich W Grabs says:

    I submitted all my info and still have not recieved any information yet.Please ley me know what is going on with this lawsuit. I am starting to think that this case was filed only to make money for the attornies, Suprise, suprise.

    ADMIN – Hi Fredrich,

    If you scroll through the comments you will find some tips from prior users telling us how they were finally able to get their check.

  99. Sue Polasik says:

    I have not received my check yet. How long before I get it? I can’t take the smell anymore and want a new wash machine

    ADMIN – HI Sue,

    You need to reach out to the class action action administrator.

  100. Smelly Washer says:

    I have not received my check either. The administrator first told me late fall, the early spring, and I just reached out to them again to see what they say.

    ADMIN – Hi Smelly,

    Persist.

  101. scammed says:

    Like the rest of you I have jumped thru all the hoops even buying approved replacement. Next stop is legal advice before paying off replacement!

  102. Justin says:

    Total scam by the class action admin. I had submitted my claim way before the deadline and my model was listed. Didn’t receive a thing. It’s time to take a class action lawsuit out against the administrator admin.

    ADMIN – Hi Justin,

    I believe someone left a comment giving directions on how they were able to finally secure their monies.

  103. Barbara Ahearn says:

    Trying to learn the submission date dead line for providing my receipt for a new washer under the Whirlpool settlement. I have been approved for the 20% rebate but have lost the filing deadline.
    Thank you.

    ADMIN – Hi Barbara,

    Contact the class action administrator. Their info is posted above. Just scroll up.

  104. Connie says:

    I filed my complaint on June 10, 1016. It is now June 2018, 2 years, still no $50.00 and no replies to my many emails. Contacting BBB and consumer affairs!!!

    ADMIN – Hi Connie,

    We totally understand your frustration.

  105. Debra Sowell says:

    I, too, filed my complaint on time. I am a member of the pre-qualified class. I checked with the administrator every month or so and was assured things were moving along. Then in March of this year everything went silent. No responses from administrator. I have spent much time and effort following the rules. I feel I am owed at least a response.

    ADMIN – Hi Debra,

    Reach out to class counsel.

  106. Teresa O'Neill says:

    Hello, how long does it typically take to receive my 20% rebate? I mailed the rebate form April 2018.
    Is there a way in which I can track the status of the rebate?
    Thank you.
    Reference ID: 315966 Rebate ID: REB421485

    ADMIN – Hi Teresa,

    Contact the class action administrator.

    • Teresa O'Neill says:

      what is the specific contact information for the class action administrator, please?

      ADMIN – Hi Teresa,

      CONTACT THE SETTLEMENT ADMINISTRATOR

      MAIL: In re Whirlpool Corp. Front-Loading Washers Settlement, 1801 Market Street, Suite 660, Philadelphia, PA 19103

      EMAIL: info@washersettlement.com

      TOLL-FREE: 1-844-824-5781

  107. Lori Summers says:

    I have a whirlpool duet WFW9200 which i believe is included in the list. I received an email that my “serial number is invalid”. It cant be invalid since I literally sent them an image of it. Do they mean the serial # isnt included? Its completely covered in mold and has been for years. i asked for a coupon, not a check.

    ADMIN – Hi Lori,

    Have you contacted the class action administrator directly to find out?

  108. jeanne morris says:

    I sent in all my documentation in regards to my Kenmore washing that continues to develop a moldy smell and have had the hoses changed several times. sent all documentation on 6/20/2016. I have never heard a thing about the suit. What were the results of the suit.

    ADMIN – Hi Jeanne,

    Reach out to the class action administrator.

  109. Kelly McElyea says:

    I have received the following: Claim # 13455, Rebate # REB400806, Confirmation Code # 95983
    I can not get anyone to talk to about this from the number 1-844-824-5781. Recording work sometimes but I would like to talk to someone who can give me the status of this claim. I successfully completed the claim filing 6/10/2016. It looks like over 2 years would be time enough to get information. The claim is in the name of my deceased husband that I am showing below.

    ADMIN – Hi Kelly,

    Reach out to class counsel.

  110. John Westerdale says:

    Ok.. so nthing is getting thru. Do we need a class action lawsuit for a class action action lawsuit? This is crap. Washing machine works ok, but smells so bad… Unless you clean out the coin trap monthly. Would Whirlpool prefer we take to on line reivews

    ADMIN – Hi John,

    You have tried class counsel?

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