Class Eligibility

Class Members of the front-loading washer settlement include “all residents of the United States and its territories who (a) purchased a new Class Washer, (b) acquired a Class Washer as part of the purchase or remodel of a home, or (c) received as a gift a new Class Washer not used by the donor or by anyone else after the donor purchased the Class Washer and before the donor gave the Class Washer to the Class Member.”

A list of eligible washer models is available here.

Estimated Amount

Varies

The Sears and Whirlpool moldy washer settlement provides several different benefits for Class Members to choose:

  • A $50 cash payment (available only to certain Class Members who experienced a mold or odor problem within five years of purchase);
  • A cash rebate of either 20 percent or five percent off the retail purchase price of a new washing machine or dryer; or
  • Reimbursement of up to $500 for out-of-pocket expense for repairs or replacements due to a mold or odor problem.

Class Members may receive one benefit for each Class Washer they bought or acquired.

Proof of Purchase

Yes

Class Members may be asked to provide the model number, serial number and the purchase date of the washer. Class Members seeking reimbursement for paid replacements or repairs will be asked to provide additional documentation about their expenses.

Case Name

In re: Whirlpool Corp. Front-Loading Washers Settlement,
Case No. 1:08-WP-65000
District Court for the Northern District of Ohio

Case Summary

The defendants have agreed to settle multiple class action lawsuits alleging that certain front-loading washing machines are prone to developing mold or mildew.

Settlement Pool

N/A

Deadline

10/11/2016

Contact


In re: Whirlpool Corp. Front-Loading Washers Settlement
1801 Market Street, Suite 660
Philadelphia, PA 19103
1-844-824-5781
info@WasherSettlement.com

54 responses to “Maytag Kenmore & Whirlpool Moldy Washer Class Action Settlement”

  1. Andreaq says:

    I have a maytag front loading stackable washer. It has mold and mildew all along the gasket in the front of the washer. I use washing machine cleaner regularly and our clothes still come out smelling musty. Is the models listed the only ones part of the suit? Or will they be adding additional model numbers? I assume it also includes ones purchased from other retailers other than sears?

    ADMIN – Hi Andrea,

    The models listed are the only ones in the settlement. If you are interested in taking legal action for other models or manufacturers you may want to contact class counsel.

  2. Hazel Gianazza says:

    My claim number is 12442196 and confirmation # 21680 The Model # 110. 49962 603 Serial # csy 1806694 Purched 6/2009 I would like to know what is happening !!

    ADMIN – Hi Hazel,

    I can’t provide you the information related to your claim. Please contact the admin directly.

  3. Hazel Gianazza says:

    My claim number is 12442196 and confirmation # 21680 The Model # 110. 49962 603 Serial # csy 1806694 Purched 6/2009 I would like to know what is happening !! Please contact me!

    ADMIN -Hi Hazel,

    Please contact the administrator. We are not in a position to help you with your request. To find the contact info for the admin simply scroll up.

  4. Norma Hurtado says:

    I had requested to be part of the law suit for kenmore washer back in 2016. Was my entry ever reviewed

    ADMIN – Hi Norma,

    To find out the status of your claim you must contact the class action administrator. The information is available by scrolling up.

  5. Shari Soriano says:

    I have emailed twice and tried calling several times. How do I contact an administrator, as your email is not being responded to and no one is available at the phone number – only a recording. I feel as if I am getting the run around. The fact that the news has had to intervene for others concerns me. Please let me know how to contact the administrator, as again, scrolling up, is not an option. The hearing was in September; it is now February. Thank you.

    ADMIN – Hi Shari,

    If you are not getting a response from the admin consider contacting class counsel.

    • Shari Soriano says:

      The purpose of my attempt to contact you is that I have not yet received my settlement. I submitted all the paperwork, on time, and have proof of this.

      ADMIN – Hi Shari,
      You don’t need to contact us. You need to contact the class action administrator

      In re: Whirlpool Corp. Front-Loading Washers Settlement
      1801 Market Street, Suite 660
      Philadelphia, PA 19103
      1-844-824-5781
      info@WasherSettlement.com

    • virginia dunivant says:

      IT HAS BEEN ONE YEAR SINCE I COMPLETED AND MAILED IN MY FORMS. I HAVE NOT HEARD
      A THING. YOU CANNOT TALK TO ANYONE REGARDING THIS. I DID ELECT TO RECEIVE A CASH
      PAYMENT AND I HAVE NEVER RECEIVED A EMAIL REGARDING MY PAYMENT?????? CAN I GET
      SOME ANSWERS.

      ADMIN – Hi Virginia,

      To obtain answers regarding settlements you need to reach out to class action administrators. If that does not work try reaching out to class counsel. I am not privy to the info in your claims thus I am unable to help you out.

  6. Rita Laverty says:

    I have not heard from anyone either. Please give me the correct phone number to contact the administrator per the previous notes. When someone writes from your office contact the administrator please list a phone number. It would be greatly appreciated. Thank you!

    ADMIN – Hi Rita,

    If you scroll up you will see the number. However, to accommodate your request here it is: 1-844-824-5781

  7. F Schaffer says:

    I called your Admin number & it does not have an option if the court case ever proceeded in Sept., if it did what was thje outcome, if it was re-scheduled & to when or if any checks have been mailed. It also refers back to the original http://www.washersettlement.com which doesn’t tell anything either. So, how do I & all the other contacts before mine find out what is going on?

    ADMIN – Hi F,

    Your best bet when you are unable to get responses from the admin is to reach out to class counsel. Open the long notice and scroll to the bottom to locate the information.

  8. Rita Laverty says:

    Hi!
    Thank you for your response. I sent my paper work to your office on 10/04/2016 which was to be postmarked by 10/11/2016. I called the number provided, but there were no phone prompts so I would know which department I need to go to in order to speak with a live person. Please provide the phone prompts. If I can’t speak with a live person where may I look to view the status of my claim?

    Please advise.

    Thank you!

    ADMIN – Hi Rita,
    Many people have found barriers getting through via phone. Try email instead: info@washersettlement.com

  9. Gina Rizzo says:

    STILL WAITING FOR MY REBATE?!

    ADMIN – Hi Gina,

    CLAIMS PROCESSING UPDATE: The court has granted Final Approval of the Settlement. We anticipate the distribution of settlement benefits for timely and valid claim form submissions will begin between mid-March and early April, and will continue on a rolling basis.

  10. Andrea M says:

    I thought if you filled out your claim online it asked you for your bank account information and here it is Mid march but no settlement and my Kenmore washer had plenty of mold and made our clothes smell.

    • Bernadette Allen says:

      I have a letter dated 7/9/2016 saying “Thank You have successfully completed the claim filing process for the information listed below.
      Notice ID: ID11851103
      Name; Bernadette Allen
      address: etc etc etc.
      I have heard nothing about this claim during this time. I am also currently reading reply’s from lots of other people having heard nothing..Is this some kind of scam you are running….Well we ever hear anything about this lawsuit without having to contacting the media…….

      ADMIN – HI Bernadette,

      We are certainly not running a scam. Our website is purely informational in nature. If you are having issues regarding a claim you must contact the class action administrator directly.

  11. Marianne M. Dillon says:

    Case #1:08-WP-65000 (MDL 2001)
    Has any settlement been made on these cases? I filed on 7/18/2016. Do I need to file more paperwork?
    Marianne

  12. Fred Roche says:

    I’ve been trying to obtain information with regard to where this settlement stands. All I want is the 20% discount coupon I allied for and it seems like it is a big deal. Why?

    ADMIN – Hi Fred,

    This is directly from their website:
    CLAIMS PROCESSING UPDATE: The court has granted Final Approval of the Settlement. We anticipate the distribution of settlement benefits for timely and valid claim form submissions will begin between mid-March and early April, and will continue on a rolling basis. Please check back for further updates.

    • Fred Roche says:

      It’s now May 17, 2017 and I haven’t received my rebate yet. Are the settlements still being distributed?

      ADMIN – Hi Fred
      You can email the admin at

      info@washersettlement.com

      • Fred Roche says:

        It’s July 6, 2017 and I have yet to see any settlement I requested in the action.
        What is my status and who should I talk to?

        ADMIN – Hi Fred,

        Contact the class action administrator

  13. Ramona says:

    I have not yet received a settlement either as of April 2, 2017. I see there was an anticipated date of mid march to early April. Has anyone had any updates?

  14. Diane Paquin says:

    I am also waiting and waiting. First week of April is gone. Reasonable for us to ask for continued updates.

    ADMIN – HI Diane,

    The latest website update indicates that the admin will take care of this matter between March and April

  15. john phyllps says:

    Whirlpool doesn’t care about the lack of response, and the courts doesn’t care either. But I bet the lawyers have been paid. Very typical legal lapse.

  16. L Finkelstein says:

    I got a strange email from checkbook.io to deposit electronically a $50 check drawn on Citibank.

    This looks like a scam. Is it legit or not and how can I check?

    ADMIN – Hi Mr. L,

    Digital checks are becoming quite common. Call the class action admin to check if this one is legit.

  17. Theresa Anderson says:

    I would like to know the status of my claim which I filed on 10/11/2016,
    Theresa Anderson
    13537 S Latrobe Ave
    Crestwood, IL. 60445-1648
    old email address: anderson6804@comcast.net
    NEW email address: tpanderson6804@att.net
    Please advise staus of my claim to new email address shown here and below.

    ADMIN – Hi Theresa,

    We are unable to provide you information specific to your case. You need to reach out to the class action admin directly.

  18. Jill H. says:

    I never received anything either and I submitted all my information last summer.

  19. Rich T says:

    Although the email from checkbook.io looks like a scam, it actually worked… sort of. The $50 was eventually deposited (2 days later than promised), plus they had this micro-deposit verification thing that was both unwanted and didn’t actually work correctly (said amounts were invalid – even though they were correct).

    My guess is that “checkbook” is a new service/business and is still not fully operational. This seems to be some kind of ploy to get new customers, but since it doesn’t work well that “ain’t gonna happen”.

  20. Linda Antill says:

    Please contact me in regard to this settlement. I have filled out the paperwork and would like to know how to proceed using rebate to purchase new washer.

    ADMIN – Hi Linda,

    If you need the class action admin to contact you use the info we provide on the settlement page.

  21. Raymond Vitullo says:

    I have not heard anything on claim settlement. Please advise.

    ADMIN – Hi Raymond,

    Contact the admin at 1-844-824-5781

  22. Joyce Johnson says:

    We opted for a real check to be sent to our Street Address and it has never arrived. There is a disclaimer that it is not guaranteed if delivered by the USPS.

    ADMIN – Hi Joyce,

    Contact the class action admin to see if they can reissue.

    • Heather E. says:

      On top of that our washer is disgusting but we don’t have the money for a new one! It has so much mold and mildew. We have tried cleaners and have had to fix our washer on our own because calling repair guy was way out of our price range. Why would we save grocery receipts for numerous years? I don’t save most of our grocery receipts unless there is something on there that could essentially be returned. Also, $50 doesn’t do much good. It would barely cover the gas to go buy a new machine if we did have the money.

  23. Lillian G. says:

    I have been waiting for the rebate to apply the twenty percent to a new washer. Well I couldn’t wait any longer because the old one quit working. I purchased a new one in December 2016. So now, how does this going to work with the 20% rebate. I will lose out, because I paid the balance off in March 2017. What a joke this has turned into.

  24. Carolyn A. Bryant says:

    I received an e-mail about my settlement but was unable to find my ID. I have since found my ID;ID11957079. I selected a 20% rebate. Time submitted was 6/23,2016 at 5;36;14 PM. I can not find the e-mail so I could reply. Would you resend the information to me?

    ADMIN – Hi Carolyn,

    I can’t as I am not the admin. Please use the contact info I provide in the main settlement page.

  25. Roseanne Lucas says:

    How do I check to see if my check was issued the number 1844 824 5781 does not give thaat option, and when I try to speak to someone it disconnects me. How do you peak to class action admin?

    ADMIN – Hi Roseanne,

    Try sending the admin an email.

  26. christy says:

    I haven’t heard anything yet, either.

  27. Richelle Gee says:

    I still haven’t received anything either. Doesn’t sound like anybody has. Strange

    ADMIN – Hi Richelle,

    Some people have.

  28. Michael Schmank says:

    I received the checkbook.io email as well. I was going to try to electronically deposit the funds but the online form asked far too many personal things about my bank account access. I instead tried to print the check (another option) and while the check displayed on my iPad, there was no option to print (I am experienced at printing from my iPad). When that didn’t work, I attempted to select the mail check to home option but the message came back saying the check had already been printed. Per checkbook.io online instructions for issues, I attempted to contact the originator, the administrator of the settlement. They directed me to contact checkbook.io. Now I am not getting a response from either.

    ADMIN – Hi Michael,

    That sounds super frustrating. If you don’t get anywhere with this try reaching out to class counsel.

  29. Pamela Stangl says:

    Purchased a washer that smells of mildew. Filled out form and mailed in right away. My washer was on the list. Have not heard anything and am confused. I see a lot of people are having same issue. I opted for a $50. I won’t respond to anything asking for personal info. Do you think I threw my rebate away?

    ADMIN – Hi Pamela,

    If you have a claim number please email the administrator using the email address provided above and ask them as to the status of your check.

  30. Mary M Allen says:

    My name is Mary Allen. I submitted a claim om line last year on my Maytag front loading washing machine last year. . It was purchased at Lowes 6-23-2008 . Model #MFW9800Q0 Serial #CSW1513614. I have nevewr received a settlement check. Can you advise when I can expect payment. I had checked I wanted the $50 check.

    Thank you,

    ADMIN – Hi Mary,

    We can’t check. you need to contact the class action admin directly. I have provided their email under contact on this page.

  31. Rita Laverty says:

    Amazing how we all receive a “Polly Pariot” response from this site to call the Administrators. Whoever has the job of answering our comments, have you personally called the toll free number? There is no live person, only a recording with a bunch of prompts. Please if your going to say we all need to contact the Administrator, add the prompts to reach a live person. I am still waiting with no response by mail or email. This is rediculious! Still waiting.

    ADMIN – Hi Rita,

    If you are dissatisfied with the way the class action administrator handles your efforts to contact you can always escalate to class counsel. Class counsel contact information is available at the bottom of the long notice. I have heard from some community members that they have begun receiving their checks. As you probably know this website is a project of love aimed at making the process of understanding class actions easier for the common folk. We don’t have the time or resources to follow up on individual cases.

  32. Heather E. says:

    I opted for a physical check to be mailed well over a month ago and still have not recieved one! It said it would take about 1-2 weeks. The email sent to me was either for a digital check or a physical check to be issued. We opted for the physical check because to be completely honest, the email seemed really fishy and we were skeptical to give out our bank account information! It was a very strange email to receive.

  33. Chuck B says:

    I originally purchased the washer and dryer back in July of 2005 on my Sears Card. We no longer have that receipt, that’s requested on the rebate form for the purchase of a new washing machine. I have contacted Sears Card to get a copy with no luck as their system only goes back 7 years. I did contact the store I had originally purchased it at but they said they had replaced the POS system since then and have no way to access older receipts

    What, if any, options do you think there are?

    ADMIN – Hi Chuck,

    If you still have the washer it has a model number on it that you can enter.

  34. Joyce Johnson says:

    I have not received my check either as I did not want to use the internet. I look in the mail each day.
    Why? Why?? Will I ever receive it?????

    ADMIN – Hi Joyce,

    Did you submit a claim?

    • Joyce Johnson says:

      Yes I did and received the option for internet deposit or Mail service. I opted for the Mail service and received an E-mail that I would receive my check shortly and that was month’s ago?????

      ADMIN – Hi Joyce,

      Please contact the class action admin.

  35. Kathleen Keeter says:

    I filed September 19, 2016. It is now May 31, 2017 and I have not heard one word on this washer Liability Litigation. We cannot call and talk to a real person. WE ALL WANT ACTION!

  36. Theodore Jobe says:

    when will they mail the settlement checks?

    ADMIN – Hi Theodore,

    I keep hearing from people who claim that they have already received their checks.

  37. ALYSSA BOWAN says:

    I HAVE NOT RECEIVED MY CHECK EITHER, I HAD OUT OF POCKET REPAIRS AND SHOULD PROOF OF THESE AS WELL AND NOT RECEIVED ANYTHING ON THIS.

  38. Gregory Eshleman says:

    Still have not hear anything about my payment. Can’t call or get ahold of anyone. Starting to think they are no going to send me my payment

  39. David Constantine says:

    I purchased a whirlpool washer and dryer together. I paid for it on my Visa. Since the purchase was over three years going back for proof of purchase from the bank is long lost. I do not recall the amount of the purchase, what kind of verification can I produce? I listed the model number and serial number on the rebate form. I am looking at new washers, but I am discussed with all the run around with this rebate mess and I am definitely not going to go with Whirlpool if this is their way to prevent having satisfied customers who have purchased their product and can’t get any where with them. What do they expect people to do be hoarders? The IRS requires tax records forms to be kept for three years does Whirlpool expect someone to keep records for ever? The model number and serial number should be enough. They should know from this when their product was made.

    ADMIN – Hi David,

    Are they asking you for additional evidence?

    • David Consta tine says:

      Yes the WRL Rebate form wants the date of purchase along with the price paid.I don’t remember either one all that I know is that the washer was purchased after 2001.Can’t believe that for $50.00 or 20% rebate I have to go thru all of this

      ADMIN – Hi David,

      I am sorry. It sure sounds frustrating. Approximate both the date of purchase and the amount paid.

  40. Judith Halverson says:

    I filed my claim before the 2016 date. I would now like to purchase a new washer. How do I get my discount?

    ADMIN – Hi Judith,

    Please reach out to the class action administrator. Their contact info is posted above.

  41. Patricia Clarkson says:

    July 7, 2017 I file my claim in Oct 2016 for my Kenmore front loading washing machine I purchased in 2007. I have been waiting since last Oct to buy new washer. Do you have a rough estimate of how much longer I have to wait to receive my discount coupon,

    ADMIN – Hi Patricia,

    Please email the admin at info@WasherSettlement.com

  42. Figge, Kenneth & Loretta says:

    July 20, 2017
    It has been more than a year!
    WHEN can a settlement be expected? WHEN can I expect my settlement?
    I have mold every day no matter what I use to clean it.
    Thank You
    Figge

    ADMIN – Hi Figge,

    You do realize that I am not the class action administrator nor class counsel for this case thus I have no idea as to the timelines?

  43. monica hadley says:

    i fllled out my claim form wrong and realized that only after i mailed it back…..called immediately asking for new form to be sent – never was – was told to resubmit it on line but have none of the original id to put on the form which i cannot seem to find on line anyways…..washer stinks up my clothes and my house so am going to by a new one but how do i get a form to fill out??????? am not happy about this at all

    ADMIN – Hi Monica,

    The deadline for this settlement was last year. You may no longer claim against it.

  44. David DeBraal says:

    I filled out my claim form in time and have never received anything. When will I receive my $50?
    Claim # ID12117112 CONF CODE 12584
    David DeBraal

    ADMIN – Hi David,

    Reach out to the class action administrator.

  45. Alice M Guppy says:

    I have yet to recieve my $50. I filed in September 2016.

    ADMIN – Hi Alice,

    Please reach out to the class action administrator.

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