Class Eligibility

Injunctive Relief Class: All persons in the United States who purchased a Motorola cell phone or smart watch (“device” or collectively, “devices”) between November 1, 2012, and August 14, 2017, and who have submitted, or within the remaining warranty period submit, the device for warranty repairs that qualified as a valid warranty claim under Motorola’s corresponding device warranty.

Damages Class:All persons in the United States who purchased a Motorola cell phone or smart watch (“device” or collectively, “devices”), submitted the device for warranty repairs that qualified as a valid warranty claim under Motorola’s corresponding device warranty between November 1, 2012, until August 14, 2017, and meet at least one of the following criteria:

  • An Advanced Exchange Program security deposit was charged but were never released;
  • Motorola did not ship a replacement device within 10 days of receiving the Advanced Exchange Program fee;
  • Motorola did not ship a repaired or replacement device within 20 days of Motorola receiving the original device; or
  • Never received a repaired or replacement device and were not credited with a refund.

Estimated Amount

Varies

  • Motorola will repay any Advanced Exchange Program fees collected from Damages Class members for whom Motorola did not ship a conforming replacement device within 10 days of receiving the Advanced Exchange Program fee.
  • Motorola will release or, if Motorola is holding funds for a security deposit in connection with a return under the Advanced Exchange Program, repay any credit card security deposits collected from Damages Class members pursuant to the Advanced Exchange Program, provided Motorola received the Damages Class member’s original device within 20 calendar days of Motorola shipping the replacement device. If the returned device was not the exact device for which the warranty claim was made or the device had physical or liquid damage outside of what was disclosed in connection with the Damages Class member’s request for a replacement under the Advanced Exchange Program, the Damages Class member will not be entitled to a refund of the security deposit or release of the security hold.
  • Damages Class members who never received a repaired or replacement device and were not credited a refund, will receive a new or like-new equivalent replacement device chosen by Motorola, or a repayment of the purchase price, accounting for depreciation at the time the device was delivered to Motorola. Damages Class members will also receive $20.00 cash;
  • Damages Class members for whom Motorola did not ship a repaired or replacement device within 20 business days of receiving the allegedly defective device will receive $15.00 cash; or Damages Class members for whom Motorola did not ship a repaired or replacement device within 30 business days of receiving the allegedly defective device will receive $20.00 cash

Proof of Purchase

Yes

Case Name

Lynch, et al. v. Motorola Mobility LLC and Lenovo (United States) Inc.,
Case No. 1:16-cv-04524,
District Court for the Northern District of Illinois

Case Summary

On May 18, 2016, the plaintiffs filed a First Amended Class Action Complaint in which they allege that Motorola is liable for breach of warranty, unjust enrichment, and violation of the state consumer protection laws of Arizona, Florida, Georgia, and Texas.

Motorola denies plaintiffs’ allegations of wrongdoing and liability, and has denied the material allegations and asserted numerous defenses.

Settlement Pool

N/A

Deadline

12/06/2017

Contact


KCC Class Action Services
P.O. Box 404000
Louisville, KY 40233-4000
info@MotorolaWarrantyClassAction.com
phone: 1-888-663-7191
fax: 866-860-8924

9 responses to “Motorola Warranty Claims Class Action Settlement”

  1. ramon garlejo says:

    I am very frustrated on how they are not complying with another phone its been more then a month and no phone,

    ADMIN – Hi Ramon,
    It has been more than a month of what?

  2. Laura Pagel says:

    I had multiple problems with my T-Mobile Motorola phone – sent two back. What proof do you need?

    ADMIN – Hi Laura,

    Proof of purchase.

  3. Anita Guy says:

    The screen wasn’t very clear to see who’s calling.

    ADMIN – Hi Anita,

    That sounds like a defect.

  4. Tracy Trudeau-Paterson says:

    have had nothing but problems with charger port first one went out in first 2 months and it went out again and phone is not holding a charge. but they want me to pay to replace a phone that has nothing but issues

    ADMIN – Hi Tracy,

    Sounds like you are a class member.

  5. Richard E Carroll says:

    Don’t have the phone ( for obviuos reasons ) or receipt. Should I still file? Thanks !

    ADMIN – Hi Richard,

    Do you have evidence that you had the phone?

  6. andy says:

    I have a phone which from time to time acts crazy, then returns to normal. Purchased on 2/23/17. I haven’t requested warranty repair yet. Is it still under warranty? Do I request repair, or file claim?

    ADMIN – Hi Andy,

    I would file a claim

  7. brandi says:

    Had a defective Motorola that they claimed had water damage and corrosion that was bald face lie it had never been wet and always been in a case and they charged me the full replacement cost of a Motorola droid maxx 2014

    ADMIN = Hi Brandi,

    Consider filing a claim.

  8. David lowery says:

    I have the device. Never got a replacement phone. What do i do

    ADMIN – Hi David,

    Did you ever submit the device for repairs?

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