Class Eligibility

Each person and entity throughout the United States: (a) to whom Navient Solutions Inc. placed one or more telephone calls; (b) directed to a telephone number assigned to a cellular telephone service; (c) by using an automatic telephone dialing system; (d) after Navient Solutions Inc. designated the telephone number to which it placed the call(s) as a wrong number; (e) between May 4, 2011 and January 26, 2017.

Estimated Amount

$200 to $350.

The settlement amount will vary based on the number of qualified claims

Proof of Purchase

Cell #

Case Name

Randy Johnson. v. Navient Solutions, Inc. & f/k/a Sallie Mae, Inc. Shelly Toure and Tony Heard v Navient Solutions, Inc., f/k/a Sallie Mae, Inc., No.
1:17-cv-00071-LJM-TAB and No. 1:15-cv-0716-LJM
District Court for the Southern District of Indiana, Indianapolis Division

Case Summary

Johnson filed a lawsuit alleging that Navient Solutions, Inc. (“NSI”) violated the Telephone Consumer Protection Act, 47 U.S.C. § 227. Toure and Heard filed a similar lawsuit. NSI denies Johnson’s, Toure’s, and Heard’s allegations. The parties have nonetheless agreed to a settlement.

Settlement Pool





Johnson v. Navient Solutions Settlement Administrator
c/o Rust Consulting Inc.
P.O. Box 2578
Faribault, MN 55021-9578

21 responses to “Navient Solutions TCPA Settlement”

  1. Michelle says:

    I have received many of these calls

    • Mike says:

      I received these same calls but it says my number is not in there. wth is this? Who do I contact?

      ADMIN – Hi Mike,

      You contact the class action administrator. They can check if alternate numbers are listed. If your numbers are not in the database you won’t qualify.

  2. Shohela sheikh says:

    Hi. I have been receiving these calls. And currently have proof.

    ADMIN – Hi Shohela,

    File a claim



  4. LS says:

    I have received many of these calls but when I put my telephone number in they say it’s not a good number., this company is now on my credit report even after I filed bankruptcy on this loan and was granted relief.

  5. nathalie Cueto says:

    I have received many calls from them, please send me information to submit the claim

    ADMIN – Hi Nathalie,

    Click on the link that reads: “click here to file you Navient class action settlement”

  6. gosabgo says:

    Wow, since they took over from Sallie Mae, I have been overwhelmed with calls especially with the right contact number but the incorrect borrower since I been unemployed.

  7. Dwight Petersen says:

    I received many calls from Navient to my telephone number which is 7167961678 but when I enter my number to file a claim it says it can’t find this number. Their is something wrong that this number does not come up in the data base because it diffidently should be in there as a number called by Navient automatic dailer.

    ADMIN – Hi Dwight,

    If you have concerns about the database you need to contact the admin.

  8. Sabrina says:

    How do we know what # was navient?

    ADMIN – Hi Sabrina,

    There is a field for you to validate your phone number on the form.

  9. VONITA TAYLOR says:

    When I click on the Navient Solutions TCPA Class Action Settlement I get a message that says this website can’t be reached.

    ADMIN – Hi Vonita,

    When I tried it it worked.

    • Donna L says:

      I am also getting that same ERROR message: “This site cannot be reached”
      Please advise.

      ADMIN – Hi Donna,

      You can reach out to the class action administrator to report. I tested it again and it works for me.

  10. Barbra Miller says:

    I would like information too.

    ADMIN – Hi Barbara,

    What kind of information?

  11. Anessa says:

    Does this include if they call your home# as well?

    ADMIN – Hi Anessa,

    Cellular only.

  12. Kaye says:

    I did as well. I lived in california and my son was in school in IT. Navient has been a nightmare, and abusive. I tried your claim submission but it clearly has not been setup fully I suppose since it says it does not recognize my phone number. Please correct this. Its not fair Navient gets away with this abuse.

  13. Mike says:

    Who do I contact about this? My loans were through Sallie Mae and Navient latter. Navient and Sallie Mae were the reasons I had to use software to Block the monthly almost sometimes weekly and some multiple per day. Fix your database as its not complete, thats not right.

    ADMIN – Hi Mike,

    Follow the instructions by clicking the on the claim form.

  14. Donna C says:

    I get so many stupid robocalls from tons of companies its hard to keep up with who is who…How do you know if one has gotten calls from this company? Are the only for tuition loans only or they do other stuff as well?

    ADMIN – Hi Donna,

    There is a field for you to enter your phone and check if they have contacted you before you file.

  15. san says:

    I would like to know why my contact number is showing up “not recognized”. I have had loans and payments with Navient since 2000, and still do. I am part of the class action that is being taken against them due to my qualification of receiving a call. So what now?

    ADMIN – Hi San,

    I don’t think you have legal recourse, but go ahead and contact the admin.

  16. Tara R Bryan says:

    I want to know when someone is going to start a class action against Navient fka Sallie Mae for all of the compounding interest and other charges Naviet charged after it took over Sallie Mae?? As well as failure to abide by agreements for payments, discharge and other such agreements borrowers made with Sallie Mae and Navient did not abide by those agreements. When is someone going to hold Naviet accountable for the excess fees and charges for student loan borrowers whose loans just increase every year and they have no accountability?

  17. Melissa light-branch says:

    They have screwed up my student loan so many times; I cannot even count!

  18. Melissa light-branch says:

    They have messed up my student loan so many times I can’t even count the number of times they’ve messed up!

  19. Cassandra says:

    it gives me no options to speak to someone when I call! What do I do, my number is not pulling up.

    ADMIN – Hi Cassandra,

    If your phone is not showing on the list you are most likely not a member of the class. Remember, they pulled this info from their dialer.

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