Class Eligibility

Each person and entity throughout the United States: (a) to whom Navient Solutions Inc. placed one or more telephone calls; (b) directed to a telephone number assigned to a cellular telephone service; (c) by using an automatic telephone dialing system; (d) after Navient Solutions Inc. designated the telephone number to which it placed the call(s) as a wrong number; (e) between May 4, 2011 and January 26, 2017.

Estimated Amount

$200 to $350.

The settlement amount will vary based on the number of qualified claims

Proof of Purchase

Cell #

Case Name

Randy Johnson. v. Navient Solutions, Inc. & f/k/a Sallie Mae, Inc. Shelly Toure and Tony Heard v Navient Solutions, Inc., f/k/a Sallie Mae, Inc., No.
1:17-cv-00071-LJM-TAB and No. 1:15-cv-0716-LJM
District Court for the Southern District of Indiana, Indianapolis Division

Case Summary

Johnson filed a lawsuit alleging that Navient Solutions, Inc. (“NSI”) violated the Telephone Consumer Protection Act, 47 U.S.C. § 227. Toure and Heard filed a similar lawsuit. NSI denies Johnson’s, Toure’s, and Heard’s allegations. The parties have nonetheless agreed to a settlement.

Settlement Pool





Johnson v. Navient Solutions Settlement Administrator
c/o Rust Consulting Inc.
P.O. Box 2578
Faribault, MN 55021-9578

56 responses to “Navient Solutions TCPA Settlement”

  1. Michelle says:

    I have received many of these calls

    • Mike says:

      I received these same calls but it says my number is not in there. wth is this? Who do I contact?

      ADMIN – Hi Mike,

      You contact the class action administrator. They can check if alternate numbers are listed. If your numbers are not in the database you won’t qualify.

      • Mayra Martinez says:

        I have received calls from these people but it says my numbers not on the list. what number can I call to ask more info?

        ADMIN – Hi Mayra,

        If you are not on the list you don’t stand a chance

  2. Shohela sheikh says:

    Hi. I have been receiving these calls. And currently have proof.

    ADMIN – Hi Shohela,

    File a claim



  4. LS says:

    I have received many of these calls but when I put my telephone number in they say it’s not a good number., this company is now on my credit report even after I filed bankruptcy on this loan and was granted relief.

  5. nathalie Cueto says:

    I have received many calls from them, please send me information to submit the claim

    ADMIN – Hi Nathalie,

    Click on the link that reads: “click here to file you Navient class action settlement”

  6. gosabgo says:

    Wow, since they took over from Sallie Mae, I have been overwhelmed with calls especially with the right contact number but the incorrect borrower since I been unemployed.

  7. Dwight Petersen says:

    I received many calls from Navient to my telephone number which is 7167961678 but when I enter my number to file a claim it says it can’t find this number. Their is something wrong that this number does not come up in the data base because it diffidently should be in there as a number called by Navient automatic dailer.

    ADMIN – Hi Dwight,

    If you have concerns about the database you need to contact the admin.

    • SHIREE BASS says:


      ADMIN – Hi Shiree,

      I don’t run that website.

  8. Sabrina says:

    How do we know what # was navient?

    ADMIN – Hi Sabrina,

    There is a field for you to validate your phone number on the form.

  9. VONITA TAYLOR says:

    When I click on the Navient Solutions TCPA Class Action Settlement I get a message that says this website can’t be reached.

    ADMIN – Hi Vonita,

    When I tried it it worked.

    • Donna L says:

      I am also getting that same ERROR message: “This site cannot be reached”
      Please advise.

      ADMIN – Hi Donna,

      You can reach out to the class action administrator to report. I tested it again and it works for me.

  10. Barbra Miller says:

    I would like information too.

    ADMIN – Hi Barbara,

    What kind of information?

  11. Anessa says:

    Does this include if they call your home# as well?

    ADMIN – Hi Anessa,

    Cellular only.

  12. Kaye says:

    I did as well. I lived in california and my son was in school in IT. Navient has been a nightmare, and abusive. I tried your claim submission but it clearly has not been setup fully I suppose since it says it does not recognize my phone number. Please correct this. Its not fair Navient gets away with this abuse.

  13. Mike says:

    Who do I contact about this? My loans were through Sallie Mae and Navient latter. Navient and Sallie Mae were the reasons I had to use software to Block the monthly almost sometimes weekly and some multiple per day. Fix your database as its not complete, thats not right.

    ADMIN – Hi Mike,

    Follow the instructions by clicking the on the claim form.

  14. Donna C says:

    I get so many stupid robocalls from tons of companies its hard to keep up with who is who…How do you know if one has gotten calls from this company? Are the only for tuition loans only or they do other stuff as well?

    ADMIN – Hi Donna,

    There is a field for you to enter your phone and check if they have contacted you before you file.

  15. san says:

    I would like to know why my contact number is showing up “not recognized”. I have had loans and payments with Navient since 2000, and still do. I am part of the class action that is being taken against them due to my qualification of receiving a call. So what now?

    ADMIN – Hi San,

    I don’t think you have legal recourse, but go ahead and contact the admin.

  16. Tara R Bryan says:

    I want to know when someone is going to start a class action against Navient fka Sallie Mae for all of the compounding interest and other charges Naviet charged after it took over Sallie Mae?? As well as failure to abide by agreements for payments, discharge and other such agreements borrowers made with Sallie Mae and Navient did not abide by those agreements. When is someone going to hold Naviet accountable for the excess fees and charges for student loan borrowers whose loans just increase every year and they have no accountability?

  17. Melissa light-branch says:

    They have screwed up my student loan so many times; I cannot even count!

  18. Melissa light-branch says:

    They have messed up my student loan so many times I can’t even count the number of times they’ve messed up!

  19. Cassandra says:

    it gives me no options to speak to someone when I call! What do I do, my number is not pulling up.

    ADMIN – Hi Cassandra,

    If your phone is not showing on the list you are most likely not a member of the class. Remember, they pulled this info from their dialer.

  20. Bridget R Shackelford says:

    I have received called

  21. deb says:

    I received over 200 calls from Navient, but as others when I enter my cell phone number, it says it’s not there. I have a copy of my cell phone records showing the many times Navient called. Should I send it to the Admin?

    ADMIN – Hi Deb,

    I would.

  22. Luis Franco says:

    I have received a countless number of calls during work hours and off not happy about this as per my phone rang off the hook metaphorically speaking most embarrassing while in meetings even when set to vibrate or silence just watching the number pop up in the screen was distracting enough not happy about this seems unprofessional and annoying.

  23. Donna Gaffney says:

    I have been receiving so many calls i don’t know who and where they are coming from but i know some say phone owner, unknown. I answered one he told me he was from the federal government i couldn’t here him i was on my way to the doctor to take my son. I just want them to stop calling. I had a car loan also that was financed with different companies combined into banks they have to help people but put higher interest rates on the loan once you miss a payment and do abide by their verbal agreement in which the operator is telling you on her screen when your payments are caught up and ahead a payment you have eight payments if you get sick. I told her good because i had to have surgery some time on my knee and she told me i could use them all at once. But when it came down to it i had a stroke and they wouldn’t even let me use none claimed they didn’t know what i was talking about i told them when i filled out my paperwork for the loan i took out and additional form if i got sick my payments would be paid that is why i paid extra for it myself and the operator told me i didn’t write her name and operator number down.

    ADMIN – Hi Donna,

    Interesting story. The important part however is the class action settlement. Did Navient call you via an autodialer? If so please submit a claim.

  24. Susan says:

    I got a post card today to fill out and sent in but have no idea if they called! I need to know if my cell number was dialed and there is nothing on their website that says if your number was called! Please help. don’t want to get in trouble for falseifying

    ADMIN – Hi Susan,

    Call the admin and ask them to check their list.

  25. Connie Duncan says:

    I tried entering my cell # and my husband’s cell #. Like alot of comments on this forum, the database could not find either phone number. Not sure if this is NAVIENT (Aka-Sallie Mae) or another totally different company altogether.

    ADMIN – Hi Connie,

    If your number is not validated with the tool you are not a member of the class.

  26. David Mayo says:

    I got these robo calls but I’m not listed as a phone number called.

    ADMIN – Hi David,

    If you are not listed you don’t qualify for this settlement.

  27. George Willis says:

    I ha e been contacted by them Nd,asked them to stop but they just kept,cAlling.

  28. Laquanda Hughes says:

    They do not stop calling and just keeps calling

  29. Morgorna Mohorne says:

    I am also receiving these calls how do I file?

    ADMIN – Hi Morgorna,

    To file click on the link that reads please click here to file a claim.

  30. richard feleppa says:

    i keep receiving these calls

  31. Edith Hargraves says:

    I have been receiving these calls. Please send information to file. Thank you

    ADMIN – Hi Edith,

    If you are a member of the class please file a claim.

  32. Ava smith says:

    I also receive call twice a day for the last past three weeks between 8:00 am and 8:00 at night.

  33. keantae parris says:

    i been switched over to them and I have received several of calls but when I put my number it say it can’t find it.

  34. Cheryl Hopkins says:

    I have received numerous calls from Navient.

  35. WL says:

    My # doesn’t appear on their list either. Just an FYI for everyone, if Navient has been abusive, falsified information, gave you incorrect information file a complaint with the Consumers Finance Protection Bureau and the Office of the Inspector General. They are nothing more than thieves.

  36. Tamika Henderson says:

    I have received several calls from. NAVIENT

  37. Db says:

    Received class but never put number on file

  38. becky turner says:

    I just seen this i hope im not too late because i also got those hello this is heather from navient robo calls my cell #2096888723

    ADMIN – Hi Becky,

    You are too late the deadline was May 27.

  39. Tabatha says:

    What has come from this? Any news yet?

    ADMIN – Hi Tabatha,

    The deadline was just at the end of May, we may hear something in a few months.

  40. Marinda says:

    Recv many calls

  41. Sade says:

    Too many call

  42. lamotta roundtree says:

    im still getting calls from them till this day they just called me ten min ago from four different states been going on for a long time

  43. marie says:

    I have recieved many ,many calls from them.two times i was at the surgical room for a procedure and i forgot to turn off my phone. one time i was confined in the hospital. I was so upset that i even told her that i was in a procedure , confined and they just hang up on me.
    Finally, i calledl them up and told them to please stop caling me. I is terrible!

  44. Siquana brown says:

    Too many calls I can’t count them

  45. Carol Allen says:

    continously getting calls all day everyday beginning early morning and continue well into the evening

  46. Kevin Hines says:

    Was the final settlement hearing held on July 13th and did they approve everything as agreed to? I was on the settlement site but can’t really makes or tales of that legal jargon,,,

    ADMIN – Hi Kevin,

    No update posted yet.

  47. Valerie Carter says:

    How long does it take for for the checks to be mailed

    ADMIN – Hi Valerie,

    It varies from case to case

    • valerie carter says:

      ok this is where my case was with: Randy Johnson. v. Navient Solutions, Inc. & f/k/a Sallie Mae, Inc. Shelly Toure and Tony Heard v Navient Solutions, Inc., f/k/a Sallie Mae, Inc., No.
      1:17-cv-00071-LJM-TAB and No. 1:15-cv-0716-LJM
      District Court for the Southern District of Indiana, Indianapolis Division

  48. Laura Merrritt says:

    Please let me know if I can send my phone records from may 20/2016 till may 15-2017 that proves Navient called me at all hours of the day soliciting phone calls to my home.

    ADMIN – Hi Laura,

    You can’t send the records to me but you can certainly ask the class action administrator. Their info is posted on the main page for each settlement.

  49. Elois says:

    I am received an excessive amount of calls. They say my number does not qualify. I have a loan with the company

    ADMIN – Hi Elois,

    Having a loan does not necessarily mean that you are a member of the class.

  50. Eva Cascio-De La Vega says:

    I have received so many calls a day that I have to get a app that had to block my calls.. i don’t want to change my number, and there is no solution to this.. I did not know about this class acroon, I wish I could still qualify..

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