Class Eligibility

This settlement has two distinct classes injunctive class and damages subclass.

Injunctive Settlement Class is comprised of “all individuals called by or for NCO Financial Systems, Inc., now known as EGS Financial Care Inc., on their cellular telephones from January 16, 2009, through and including August 31, 2016.” If you meet this definition, you’re an Injunctive Settlement Class member.

Damages Subclass, which includes approximately 1 ½ million persons who received calls that were made from an NCO/EGS office using a special type of dialer. The Damages Subclass consists of “all individuals in the United States (i) that received one or more telephone calls on a cellular telephone by or for NCO Financial Systems, Inc., now known as EGS Financial Care Inc., since January 16, 2009, through August 31, 2016 (ii) that related to an account that was worked by NCO Financial Systems, Inc., now known as EGS Financial Care Inc., from one of its offices, including specifically, those offices located in (a) Virginia Beach, Virginia, (b) Horsham, Pennsylvania, (c) Getzville, New York, (d) Dublin, Ohio, (e) Montreal, Quebec, Canada or (f) the Philippines, and (iii) that was made by one or more of the following telephone systems: (a) Guaranteed Contacts, (b) CRS Mercury, (c) Aspect, (d) LiveVox or (e) Soundbite (also known as Genysis).”

Estimated Amount


Only the damages subclass will receive monetary compensation

Proof of Purchase

Tel #

Case Name

Thornton v. NCO Financial Systems, Inc.
Case No. 16 CH 5780
Circuit Court of Cook County Illinois

Case Summary

The lawsuit alleges that NCO/EGS violated a federal law called the Telephone Consumer Protection Act by making both automated phone calls, and calls using an artificial or prerecorded voice, to cell phones without consent. NCO/EGS denies any wrongdoing, and no court has decided who is right. The Parties are entering into the Settlement to avoid uncertain, time-consuming, and expensive litigation.

Settlement Pool





Debt Call Settlement
Settlement Administrator – Angeion Group
1801 Market Street, Suite 660
Philadelphia, PA 19103

8 responses to “NCO Financial Systems TCPA Class Action Settlement”

  1. Gene says:

    Is there way to check and see if your number was called as they have with some other settlements?

    ADMIN – Hi Gene,

    If the feature is not available via the claim page I don’t think there is. You can always email the class action admin.

  2. Carla Sirmans says:

    I too believe I have received calls from this company. Will you check for my phone number as well, I have changed cell for numbers because of Verizon mishandling of payments.

  3. Kyla Kenyetta Moore says:

    Will you please check my number, because I believe I received calls from NCO as well. 864-205-5605, and previous number 864-205-2446

    ADMIN – Hi Kyla,

    We can’t check individual numbers. We are not the class action administrators.

  4. Richard Masi says:

    How do i check to see if i have already submitted a claim?

    ADMIN – Hi Richard,

    I usually recall if I have submitted a claim. But if you are struggling with recollection you can always call the class action administrator.

  5. Glo says:

    Can you file a claim for both classes if you are not sure which one to submit a claim?

    ADMIN – Hi Glo,

    Only the damages class receives compensation.

  6. Carol love says:

    I believe I’ve received calls from them. How can I find out for sure.

    ADMIN – Hi Carol

    By contacting the class action admin.

  7. Mary Tarasevich says:

    I was called several times by this NCO. I asked repeatedly to stop.


    NCO continue to call when I informed them not to call anymore.

    ADMIN – Hi Maria,

    It sounds like they violated your rights.

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