Class Eligibility

Class Members of the Nissan settlement include: “All consumers who are residents of, and purchased or leased a new or used 2008 or 2009 Nissan Altima in the State of Florida on or before April 1, 2017.”

Estimated Amount



Proof of Purchase

You must be in possession of the vehicle

Case Name

Sanborn, et al. v. Nissan North America Inc.,Case No. 0:14-cv-62567

District Court for the Southern District of Florida, Miami

Case Summary

This settlement addresses claims that certain Nissan Altimas had defective dashboards that melted when exposed to certain climatological conditions such as heat and humidity common to Florida

Nissan denies any wrongdoing but will settle to avoid trial

Settlement Pool





Sanborn v. Nissan North America Settlement Administrator
c/o Kurtzman Carson Consultants (KCC)
P.O. Box 30244
College Station, TX 77842-3244

31 responses to “Nissan Altima Dashboard Class Action Settlement (Florida Only)”

  1. Vito Pezzuto says:

    When am I going to get a check for my melting dashboard? Claim # 60000384001.

    ADMIN – Hi Vito,

    The way class action settlements generally work is as follows: You only get paid after the deadline when and if the case is finalized and the administrator has reviewed all the claims. This often takes months or years.

  2. Rebecca Martinez says:

    I would like to know if you received my claim form and what is the status.

    ADMIN – Hi Rebecca,

    You can call this number to ask about the status for your claim


  3. Stephanie Carroll says:

    If y’all are based here in Texas, are y’all planning on filing another lawsuit for us Texans? There are plenty of us that have had the same issue (if not more since it’s a larger state) and NEED it fixed BY Nissan! I’m a nurse, not an attorney so I’m completely lost on where to go or what to do to get justice over this obviously defective and dangerous issue. Please let me know what to do. Thank you so much!

    ADMIN – Hi Stephanie,

    If you believe there is a similar class in Texas we encourage you to contact class counsel. To obtain their information simply open the long notice and scroll to the bottom. The attorneys that handled the case my point you to a similar law firm in Texas.

  4. Cindy jean-Pierre says:

    I have a 2012 Altima and my dashboard is melting as well. They may want to look into all years. Who do i contact about that?

    ADMIN – Hi Cindy,

    Get a hold of class counsel using the info provided on the long notice.

  5. Janice Stephens says:

    I sent in my form with a written estimate From Nissan back in November of 2016. I have heard nothing. I have called the phone number numerous times, left numerous messages and have heard nothing. The deadline is fast approaching and I would like to hear back from someone.

    ADMIN – Hi Janice,

    You may want to contact class counsel to escalate.

  6. Ricky Reeves says:

    My claim number is 60000614101.
    I submitted four pictures on 2-22-17 and have taken the car to the dealership 3-10-17 for a quote. Where do I send this quote? I called 844-824-5782 and it does not give you an option to find out the status or to talk to someone.
    Please let me know where I can send this quote via email or USPS.
    Thank you.

    ADMIN – Hi Randy,

    You send it to the admin, using the address provided under the contact section.

  7. Robert Williamson says:

    I have a claim number 60000526401 Submitted on February 4,2017. What is the status of my claim? Or how can I talk to someone? I sent the quote from the dealership also. How long does it take to get the Certificate to get dashboard repaired? Who can I call to expedite this?

    ADMIN – Hi Robert,

    Reach out to the class action administrator. Their info is listed under “contact” just scroll up.

  8. Patsy Hojnowski says:

    I had rented a Nissan in Florida from the airport

    ADMIN – Hi Patsy,

    To qualify for this settlement you must be the person who owns or leases the vehicle. If you simply rented you do not qualify.

  9. Nicky Orta says:

    I went online, submitted a repair estimate from my Nissan dealer and got my claim number. I suI need the option to pay only the $250 since I cannot afford to pay for the entire repair cost myself. I preume either I or Nissan will be sent a check for tthe repair. But WHENand HOW will this happen? Since I am unable to contact a live person regarding this, I am left in the dark as to how that check will get to me or Nissan. It is The middle of March and I am ready to do this as soon as I hear from the settlement administrator or receive a check from them. Please inform me as specifically as possible as to the next step that needs to be taken. Thank you.

    ADMIN – Hi Nicky,

    If you are having a hard time contacting the class action admin please consider contacting class counsel. Their info is on the long notice.

    • Nicky Orta says:

      Can you post the name and number of class counsel after this reply to make it easier for everyone asking? Thanks.

      ADMIN – Hi Nicky,

      We already do lots of things to make your life easy, but here you go:

      Amy M. Zeman (FL Bar No. 110653) 3711 Sheridan Ave
      Miami Beach, FL 33140
      T: (510) 350-9721 F: (510) 350-9701 Email:

    • Karin Snitz for Nathan Snitz says:

      Nicky, did you contact the administrator and did you get any info as I have yet to get any validation of any sort. April 29, 2017 quickly approaching and feel uncomfortable even though have mailed paper trail through snail mail and online.

  10. Victor says:

    I know that we are eligible to get a check or to be able to get a new dashboard with a $250 dollars deductable. How long does it take for us to get a new dashboard AFTER the deadline. Months? More than a year ? Please advise.

    ADMIN – Hi Victor,

    If you did not file a claim prior to the deadline you won’t qualify.

    • Victor says:

      I understand that. My question is , how long does it take to have a resolution (dashboard replaced) after the deadline meets.

      ADMIN – Hi Victor,

      In the past similar cases have taken as long as a year to get repairs.

  11. Michael Diamond says:

    Still waiting for my check

    • Michael Diamond says:

      Here is the response I received on Feb. 22 from the law firm:
      Hi, Michael,

      The settlement became final earlier this month, and the settlement administrator is currently analyzing claims and preparing responses. The administrator has confirmed receipt of your claim and has approval to issue payment, once Nissan provides the funds. We are working with Nissan’s counsel on the timeframe for that. Please let me know if I can be of further assistance; you can reach me at

      When does NISSAN plan on releasing the funds? The case was settled 3 months agao?

      ADMIN – Hi Michael,

      Sometimes it takes up to a year for a payment to be issued.

  12. James Thomas says:

    I received my certificate to get my dash replaced and I took it to the Nissan dealership and they said that the VIN on the certificate is wrong. The right Vin was sent in and It must be a misprint. How do I get this resolved? Thanks!

    ADMIN – Hi James,

    You contact the class action administrator.

    • Karin Snitz for Nathan Snitz says:

      James did you receive your certificate from the claim administrator or Nissan North America, have filed claim over 5 months ago and still nothing from administrator. Any info appreciated.

      • James Thomas says:

        It came from Claim Administrator. I called and explained the problem and a new claim with the correct VIN was mailed to me. My local dealership has ordered a new dash from Nissan.

  13. merve aydincik says:

    I went online, submitted a repair estimate from my Nissan dealer and got my claim number. I didn’t send any other extra documents or photos of my dashboard. Would that be enough? Did I need to send photos?

    ADMIN – Hi Merve,

    I suspect the estimate is enough

  14. Andy says:

    How can I check the status for my certificate? You get nowhere by calling the number. Claim 10000277801

    ADMIN – Hi Andy,

    Consider using certified snail mail.

  15. Karin Snitz for Nathan Snitz says:

    Have sent in more than one claim for same VIN # because on claim site it asks for claim number and of course I put in the one that had been uploaded with the quote for repairs and every time it states my claim number is invalid. The settlement admin is the one who gave me the claim number and yet when I try to find out anything it states invalid claim number and that I must reapply for a claim number. It is April 12, 2017 I have 6 claim numbers at this point the case went to verdict on January 6th of this year. I have spoken to Nissan Consumer Affairs North America and they are of no help, nice but of no help, spoke with Nissan dealer and they seem to think I can just come in and pay the $250 and they will bill Nissan but then I ask well will I be allowed to take my vehicle after work is finished and have paid $250 if bill is $1600 they said no. Have sent snail mail certified still nothing. It looks like the only way to resolve this is to come up with the $1600 pay for the repair and mail in invoice and hope I come away with a reimbursement check at some point. The Class Action settlement administrators have never updated the website so even though you can see that the suit was settled everything else on website reads especially FAQ’s as the lawsuit is still underway. This seems typical of lawsuits Lawyers fees were paid out I’m certain but those of us involved in the suit who are damaged are left in lurch and at the mercy of Lawyers and law firms and Nissan basically just drags its feet. This is unfair and I need this claim recognized before April 29, 2017 and we are coming up quick on this date. Here are my claim numbers #60000481801, #60000852601, #NSS70000045801

    ADMIN – Hi Karin,

    You do understand that we are not the class action administrator nor are we associated with this settlement? Our website is like a newspaper of class actions and it serves purely to inform people of availability of settlements.

    For your situation I encourage you to reach out to class counsel and inform them that you are having challenges with the class action admin.

  16. Wanda Mendez says:

    Hi, I received the post card stating that I could visit a Nissan dealership and pay $250 for a dash board replacement, however, I went to Royal Palm Beach Nissan this afternoon & they WLL NOT accept the card stating that they do not know enough about how they will get reimburst to honor my card. Can u advise as 2 what dealerships are accepting these vouchers? They totally refused to replace my dashboard. Any advise woyld be grately appreciated. I spoke to Jay & Rob from the service department. Thanks Wanda

    ADMIN – Hi Wanda,

    Contact the class action admin

    • Ryan says:

      Coral Springs Nissan replaced my dash this past weekend. Made an appointment last Thursday, dropped off the car saturday morning along with the approved Claim Certificate. No fuss. Replacement dashboard was in stock. Car was ready 5 hours later, paid them the $250.

  17. kelsey says:

    I have a 2012 Nissan Ultima with cracks in my dashboard. Is there a class action lawsuit for this?

    ADMIN – Hi Kelsey,

    Presently there is only one for the 2008 and 2009 models.

  18. Ilrick Ricardo Coutard says:

    hi my name i have a nissan altima 2008 with a melt dash board i can a nissan dealership to repair it for me they told me about the settlement and they told me to pay in full and as a class member i will be reimbursed but i have paid almost 2000 dollars and i filed my claim now since two months i haven’t receive any money back what should i do cause i ve got my receipt and all the papers here with me

    ADMIN – Hi Ricardo,

    We are not in a position to help you with this. You need to contact the admin directly.

    • Ilrick Ricardo Coutard says:

      how can i contact the administration please, cause it s been almost three months since i fully paid and made my claim and i haven’t heard anything.

      ADMIN – Hi Ilrick

      Their info is as follows:
      Sanborn v. Nissan North America Settlement Administrator
      c/o Kurtzman Carson Consultants (KCC)
      P.O. Box 30244
      College Station, TX 77842-3244

  19. robert witherow says:

    I submitted my claim today on line hopefully I will hear from this soon.My dashboard has large cracks in it.

  20. Ilrick Ricardo Coutard says:

    Hi ,my name ILRICK COUTARD i have a nissan altima 2008 with a melted dash board, i went to a nissan dealership to repair it cause they told me about the settlement and they told me to pay in full and as a class member i will be reimbursed , i have paid almost 2000 dollars and i filed my claim and event sent the papers to the management adresss , since two months i haven’t heard anything or receive any money back what should i do, cause i ve got my receipt and all the papers here with me.

    ADMIN – Hi Ilrick,

    Reach out to the class action administrator in writing or call class counsel.

  21. Linda says:

    I emailed my claim, back in march. Have you received my claim ? I have called the number listed on the website without success.

    ADMIN – Hi Linda,

    I posted a news article about the delays for this settlement on our Facebook page. Go give it a read.

  22. Jim Williams says:

    This is for anyone else wondering how the claims are going. I submitted my claim online with the copy of the dealer estimate on 3-15-17. Yesterday, 5-16-17, I received the dealer voucher (it is a post card). The date it was printed was 5-9-17. So, if you submitted yours around the same time I did and everything goes through right you should be receiving yours shortly. Also, on mine it says you must redeem it by 7-8-17. I called my local dealer and they did tell me that the dashboard is on back order and they did not have a date for when it would come in. I had to scan and email over my voucher before they could order the dash.

    Just an FYI for anyone else out there wondering.

  23. Toni R. says:

    My dashboard is extremely sticky and melted. I did not know anything about this settlement nor did I receive anything in the mail regarding this situation. My co-worker is going through the exact same thing with her Toyota and I knew I needed to check into this for my car. The deadline was April 29, 2017.
    Is it still too late for me to get my dashboard replaced?

    ADMIN – Hi Toni,

    It is too late.

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