Class Eligibility

To be eligible to submit a claim for a payment from the Settlement, you must have purchased or used at least one of the following WEN® Products between November 1, 2007 and September 19, 2016: All fragrances and variations of Cleansing Conditioner, Re-Moist Mask, Treatment Mist Duo, Treatment Oil, SIXTHIRTEEN Ultra Nourishing Cleansing Treatment, Re Moist Intensive Hair Treatment, Styling Crème, Anti-Frizz Styling Crème, Nourishing Mousse, Volumizing Treatment Spray, Replenishing Treatment Mist, Defining Paste, Straightening Smoothing Gloss, Smoothing Glossing Serum, Glossing Shine Serum, Finishing Treatment Crème, Volumizing Root Lift, Texturizing Spray, Detangling Treatment Spray, Men Control Texture, Men Hair and Body Oil, Bath, Body and Hair Oil, and Texture Balm sold through all outlets (including, but not limited to, Guthy-Renker LLC, WEN by Chaz Dean, Inc., QVC, Amazon and Sephora).

Estimated Amount


There are two tiers to this settlement. Individuals in Tier 1 can claim one-time $25 cash payment as compensation for claims of personal injury after using WEN® or for alleged false statements regarding WEN®. Individuals in Tier II are those with documented adverse reactions and should be able to claim more (up to $20,000)

Proof of Purchase


Tier II needs to provide documentation of adverse reaction

Case Name

Friedman, et al. v. Guthy-Renker et al.
Case No. 2:14-cv-06009-ODW
District Court for the Central District of California;

Case Summary

Plaintiffs filed a lawsuit in the United States District Court for the Central District of California claiming that Guthy-Renker, LLC and WEN by Chaz Dean, Inc. (“Defendants”) designed, manufactured and sold WEN® Hair Care Products (“WEN®”) which allegedly cause certain users to suffer personal injury including hair loss, hair damage and and/or scalp irritation. Plaintiffs also asserted that statements made in connection with the marking of WEN® were untrue and misleading. Defendants vigorously deny these allegations and contend that there is no link between hair loss and WEN®.

The Court did not decide in favor of Plaintiffs or Defendants. Instead, both sides agreed to this Settlement. This way, both sides avoid the potential risks and cost of a trial

Settlement Pool





WEN Settlement Administrator
c/o Dahl Administration
PO Box 3614
Minneapolis, MN 55403-0614

62 responses to “WEN Hair Care Class Action Settlement”

  1. Mary Saunders says:

    I bought and used the Web product and my hair started coming out. It was very hard to get the comb through my hair. I stopped using the prod and has plenty left. It is not good for me. My hair was thinning and got real tangled. Not a good product.

  2. Betty Balzer says:

    I have been loosing my hair for some time now thinking it was a medical problem. I reciently went to have my thiroide checked and it was normal. After reading about the class action suite I realized it must be the WEN. I am very disapointed in this product.

    • Brenda M Powell says:

      That’s what I thought too. I had everything checked out but it all came back normal. Now that I stopped using Wen it’s getting a little better. Nothing worse than being bald as a woman

  3. SHAYNE ZERUTH says:

    I have bought the product and hair started falling out immediately.

  4. Eboni Burts says:

    My hair is sensitive and must be treated accordingly. I was misled and when products destroyed my hair. I want Justice.

    • Sammmy says:

      Do you really think you need to leave a comment to file a claim? Unbeliveable

      • teflon don says:

        some people think that coming on here to tell their story will get them money . most of these people prob never seen a WEN product a day in their lives.. just out to make a quick buck deceptive as (profanity moderated) let em keep whining and making up stories its entertaining to read.

        ADMIN – Hi Teflon,

        In some cases they are in fact consumers. It takes someone super naive to pay the kind of money WEN charged for their products.

  5. TJ Glaza says:

    I have been using only wen products and my hair has been clumping and falling out I am really disappointed in this brand!

  6. Bertha Boyland says:

    I started using Wen because I heard it was a good product for the hair .When I started using wen product my hair was thick ,but after a while my hair started shedding, and became very thin . I stopped using wen . my thyroid is in normal range so I concluded that it was the wen. I have a thin spot in the top of my head. on one side and in the back it is very thin

  7. Dolly Moran says:

    I can’t get the claim form. What should I do?

    ADMIN – Hi Dolly,

    I just tested the claim work and it appears to work. Try a different browser perhaps?

  8. Vickie Parks says:

    I bought WEN Intensive Treatment Oil, 4oz and Cleanse & Treat Collection w/ Seasonal Scent. Whenever I combed my hair after using the products my hair came out by fist fulls. I could not believe what was happening and stated to the company who I purchased the product from that I was not happy with the WEN products ordered. I put the hair loss in a baggie once when I combed my hair, which I still have. I still have bald spots and I know hair will not grow in those spots. So sorry so sad.

  9. Suzanne Calandrino says:

    I had been using WEN and after a few washings I would get sores in my head. Very sensitive too touch.

  10. Keishonia milton says:

    I tried this product and it did my hair soo bad i had to start completly over. I had to do a chop. So much of my hair began to weaken and break. I really had a time. Not to mention the embarrassment.

  11. Anna Bishop says:

    I started using the shampoo and conditioner my head would itch and start to burn. In the shower i would see so much hair. I couldn’t believe what this product was doing to me. The said part it’s like we can’t change what damage it has done. I trusted them i wanted to look nice, it’s not right. To them it’s about making money, to us the customer we want to look better not be in discomfort and our fair fall out when we wash it.

  12. Betty zurmiller says:

    Bought and used product didn’t work for me at all. My hair was clunky and stopped using.

  13. Betty zurmiller says:

    Was not happy with there product. Made my hair dry. I stopped monthly order. Stop using products.

  14. shelia pharr says:

    dear admin,i bought and used the wen products in 2007 I put in my claim but I bought 5 of them and I don’t have my receipts I put in for the tier one status but I put # 5 on claim form could you please change that to 1 at least I get something back. thank you so kindly

    Hi Sheila,

    I can’t do that for you. You need to contact the class action admin using the information provided above. Just scroll up until your read “contact”.

  15. Wanda Sue Bailey says:

    This product made my hair very dry and it came out..not good

  16. Rosemary Beauchamp says:

    Please provide a direct link to download settlement forms. It is NOT accessible or visible on the as stated in the postcard I received

    ADMIN – Hi Rosemary,

    Here is the link:

  17. David smith says:

    It left hair very dry and tangled

  18. David smith says:

    Dry hair and tangled caused thinning

  19. shelia pharr says:

    thank you,will send that to the adm have a nice day

  20. Elaine Counihan says:

    I started using WEN Hair Products about 4 years ago. I noticed my hair was difficult to comb through after washing, thus losing it as a result. Also, I had very thick hair and now have noticed it has thinned out as well. Last, I have bald patches on the front sides of my head particularly my left side. I also thought it was hormonal but now reading about other claims that it is related to the WEN hair products I was using.

  21. Amarti0234 says:

    So sad that half of these women will lie to take away from the women that had serious hair loss.

    • Jade says:

      Right! I received it as a gift so I don’t think I qualify since I didn’t actually purchase it. 🙁 sadly I do have bald spots but I didn’t buy the product.

      ADMIN – HI Jade,

      If you have a medical report and your containers I think you should qualify.

  22. Jacqueline Davis says:

    I I use the product and was satisfied until learning that Wen product was the only thing that could have caused my hair to be damaged, weak and thinning. I am very disappointed in this product.

  23. Bettie says:

    I I have experienced a numerous amount of shedding and thinning of the hair after using Wen.

  24. Eileen Gobeil says:

    I had been using WENN for a little over a year and I noticed I started getting very itchy bumps in the back of my head that became sores. I then noticed in January 2917 my hair was starting to fall out. I am very disappointed with this product and I hope it has not caused permanent damage.

  25. carolyn Tharp says:

    I used the product, I had my scalp to start itching within thirty minutes of first application. After using several times, I realized it was this product causing a rash on scalp. I stopped using the product, discarded the remainder.

  26. Kathy notz says:

    I purchased this thru QVC and my hair has nEver been the same.
    I I used to have thick beautiful hair-now it’s always unmanageable and falls out with each brushing. The entire texture of my hair has changed. –

    ADMIN – Hi Kathy,

    We are so sorry. Document your injuries with a doctor and file a claim prior to the deadline.

  27. Sharon Anthony says:

    I have been using WENN for several years and did not realize that the cause of my severe hair loss could possibly be linked to using this product. I was extremely surprised at receiving this information and hope to be compensated since now I have resorted to wearing wigs thinking it was a genetic problem.

    ADMIN – Hi Sharon,

    Hurry up and file the deadline is quite close.

  28. Jamie says:

    Made my hair dry and thinned it out as well.

  29. Sue Weber says:

    Made my hair dry and tangled.

    • Sue Weber says:

      I mailed in my claimf form back inJanuarary still have not received my $25 Just wondering how long before you pay up?

      ADMIN – Hi Sue,

      The admin of this case will pay sometime after the deadline closes.

  30. Heather says:

    What type of documentation do you need? Sorry if it states it somewhere and I missed it. I didn’t go to the doctor at the time it was happening because I didn’t know it was due to using WEN until I stopped using it (after losing a TON of hair). Please advise if you can.

    ADMIN – Hi Heather,

    Documentation could include photos, receipts of doctor’s visits, diagnostic documents etc.

  31. Melanie Fontana says:

    I have waist length hair. I used WEN products for about a year. I have lost at least half of the thickness of my hair and what is left is very dry and brittle. It breaks my heart to cut my long hair off. I’ll have to cut at least 12″ of my hair off. I am VERY angry with this. I trusted this product and it comoletely ruined my hair!

    • CJ says:

      why did you use it for a whole year if you were losing hair and what you kept was drying out? makes no sense. switch products BEFORE you torch your hair next time. GEEZE.

  32. rosie says:

    All thus time thought I was aging ungracefully, but I now have developed cow licks around my temples. I never had these. I once laughed at my sisters because I was the one of three that didn’t have them.
    My hair is brittle, dry, falling all out in top and just breaks.
    Il thought being African American that it was not meant for me but it said all types and that shouldn’t matter at all.

  33. KATHLEEN Bachak says:

    I started using WEN in 2014; several of their products. Several things occurred to me which I will file in my report in detail. I prided myself with beautiful hair all my life until I started using WEN products. First, hair thinning, then hair breakage, brush filled with hair, then major hair loss. I was mortified! I still have some of the unused products and have testimony from a licensed beautician.

  34. donna belanger says:

    yes i purchased the wen product a few months ago. destroyed my hair my hair is so fine now and looks like straw. terrible product.

  35. Peggy Young says:

    First time I used Wen I loved it.Second time,then Third time using it was not good at all.

  36. Susana Miranda says:

    I like to participate in the WEN Hair Care Product Class Action Settlement. I purchased and used the WEN Hair Care Product early in the year 2015 . Damages were made to not only myself but my kids hair. My Claimant ID # 51875548

    ADMIN – Hi Susana,

    Please file your claim.

  37. VICKI FLORES says:


  38. crystal says:

    Your settlement site is not working? I have tried numerous times. I also contacted the 1/800 # and was advised they would mail me a form! I havent received it please advise

    Crystal K.

    ADMIN – Hi Crystal,

    We don’t manage the class action landing page. You need to contact their admin directly.

  39. Lori says:

    I received a post card in the mail about the class action suit and am now wanting to submit my claim on line, but I’ve lost the post card and it’s asking for the claim ID number on the card. I tried entering my email address per the instructions, but that’s not working. Please help, thank you!

    ADMIN – Hi Lori,

    Reach out to the class action admin. They may be able to give you your PIN number.

  40. Kathleen M Bachak says:

    I have tried to download my case for two weeks. I contacted Wen but the system doesn’t work. No one will contact me. I have Lots of documents, and testimony. I know I did every correctly. this is really sad. I suffered a year or more with my hair loss problem. I have doctors documentation blood work and documentation from Beautician and family members. I know I am putting this in on the day that it has to be on which is April 28th. But no one will return my texts or calls such a shame…

    ADMIN – Hi Kathleen,

    I encourage you to contact class counsel.

  41. Sandie Silvaz says:

    I received a post card in the about the class action suit. I didn’t think I would qualify. Couldn’t afford to go to a Dr. I used Wen a couple of years ago. Used couple of times noticed my hair falling so I stopped . My hair was already beautiful and long ,I thought it would be good for my hair but I guess not. Didn’t order it anymore they still send me some more never used it again! Disappointed!

  42. Michelle L Davis says:

    I I used the wen product my hair just fell out trouble bald spots I sent in a claim have not heard a word yet I’m truly upset

  43. Maria Metters says:

    My hair is beyond repair, falling out in clumps. I have used Wen roducts since June, 2014. The shipments kept coming and I had to space them out and finally stop them since last June. My
    Hairdresser said whatever product I was using, which was all purely Wen shampoo/conditioners root lift and leave in conditioner, they have left me with a receding hairline and bald spots at my temples. My hair appears frizzy, yet is simply broken. My hairdresser said my long hair must be cut completely, it cannot be repaired. I only look good in long hair and worked so hard to keep it long. I’ve also since spent thousands on hairdresser and treatments to repair!! I’m furious! I did get a postcard in the mail, the deadline has passed. I did not believe it, and my new hairdresser is encouraging me to get a lawyer.
    Who can I contact!? I will share before and after pictures if you wish and my plumber can also vouche for the damage done to my drain, snaking out disgusting clumps from the drain.
    Thank you
    Maria Metters


    ADMIN – Hi Maria,

    The deadline has passed and you will not be able to claim anymore.

  44. Lori Simms says:

    I sent in my documents for claim.. I used WEN beca I had seen it advertised for a few years. My hair is short but healthy. I used the WEN & it was OK, I guess but I kept using it because I had paid for it so; so why not. Well, my hair was dry, brittle & started shedding. Once again; I figured I paid for it; I’ll use it. NEVER AGAIN. In fact; I still have some in the bottles. I am basically BALD. The little hair I had is GONE!!!My self esteem is not good. I now HAVE to wear wigs, scarves, hats or any head covering I can get my hands on. Life goes on, however; I will never be the same. Afterall, “a woman’s hair is her crown, her crowning glory; like a queen. Well; I feel like the ” bald court jester”

  45. Courtney L. says:

    What’s the status of the Final Approval Hearing that was held on June 5th, 2017?

    ADMIN – Hi Courtney

    Presently there are no updates regarding the results of this hearing.

  46. Neece BoogsH says:

    Is there any update from the June 5th 2017 hearing?

    ADMIN – Hi Neece,

    Nothing at the moment

  47. Karen W. says:

    I filed my tier 2 claim post marked by 4/28/17. My question is I filed complaint with WEN,
    and filed complaint with FDA and was given reference number, I don’t recall getting a claim
    I’d never meet in mail. Does that matter.? Severely depressed my hair still has not all grown back.
    This whole ordeal hurts one confidence. I hope WEN is taken off to the market until it no longer
    damages customers hair. Although I still won’t buy it again.😫

    ADMIN – Hi Karen,

    Contact the class action administrator.

  48. Natasha D. says:

    Sent all documentations in already. Praying for great out come. Been suffering long enough! Need my life back in order I have went completely down. 😢😔

  49. Candace Martino says:

    I filed. A claim last year on website when is this case going to be settled … it ruined my hair tell u that

    ADMIN – Hi Candace,
    I don’t have updates on this settlement

  50. Raquel Mendez says:

    Mi nombre es Raquel Mendez unas de las personas perjudicada que desde que usaba los productos wen como al mes y medio note que se me estaba cayendo mucho el pelo y se me estaban haciendo unas carvas en diferentes sitio de mi cabeza pero las carvas eran como redonda que los que me conocen me decian que me estaba quedando carva y yo empeze a cojer un poco de complejo. Pero jamas pense que fuera de este producto. Lo vine a saber cuando me llego el papel de Wen para demanda. Busque rapido por internet lo que hacia este producto y me di cuenta que era lo mismo que me paso a mi. Nunca fui donde ningun medico porque no sabia lo que me estaba pasando pero envie algunas fotos donde se me nota un poco las carvas que tengo. Gracias anticipadas por atender mi caso. El correo electronico que voy a enviar es el de mi esposo.

    ADMIN – Hi Rachel,

    You no longer qualify for the settlement. The deadline has passed.

  51. Anne says:

    I experienced sudden onset of large amount of hair loss and thought there was something medically wrong. Went from doctor to doctor and all tests were normal. Had no idea it was related to the use of WEN hair care products until I received notice about the lawsuit. Unfortunately my hair has not returned to its beautiful original state…it had been so thick and shiny and full. Some of it has grown back …but it is fine thin baby hair and my scalp is visible on top….a problem I never thought I would ever have as my hair was always so thick and healthy. I know there are worse things out there…but this man should have to pay for the damage he has done to so many of us! To our self esteem and body image and confidence as women!..still so angry and upset.

    ADMIN – Hi Anne,

    I am sorry for your loss.

  52. Felisha T says:

    How will we be contacted to let us know the results from the hearing on 6/5/17?

    ADMIN – Hi Felisha,

    You won’t be contacted with the results of the hearing. Eventually, the class action administrator will post an update on the official settlement page.

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