Class Eligibility

To be eligible to submit a claim for a payment from the Settlement, you must have purchased or used at least one of the following WEN® Products between November 1, 2007 and September 19, 2016: All fragrances and variations of Cleansing Conditioner, Re-Moist Mask, Treatment Mist Duo, Treatment Oil, SIXTHIRTEEN Ultra Nourishing Cleansing Treatment, Re Moist Intensive Hair Treatment, Styling Crème, Anti-Frizz Styling Crème, Nourishing Mousse, Volumizing Treatment Spray, Replenishing Treatment Mist, Defining Paste, Straightening Smoothing Gloss, Smoothing Glossing Serum, Glossing Shine Serum, Finishing Treatment Crème, Volumizing Root Lift, Texturizing Spray, Detangling Treatment Spray, Men Control Texture, Men Hair and Body Oil, Bath, Body and Hair Oil, and Texture Balm sold through all outlets (including, but not limited to, Guthy-Renker LLC, WEN by Chaz Dean, Inc., QVC, Amazon and Sephora).

Estimated Amount


There are two tiers to this settlement. Individuals in Tier 1 can claim one-time $25 cash payment as compensation for claims of personal injury after using WEN® or for alleged false statements regarding WEN®. Individuals in Tier II are those with documented adverse reactions and should be able to claim more (up to $20,000)

Proof of Purchase


Tier II needs to provide documentation of adverse reaction

Case Name

Friedman, et al. v. Guthy-Renker et al.
Case No. 2:14-cv-06009-ODW
District Court for the Central District of California;

Case Summary

Plaintiffs filed a lawsuit in the United States District Court for the Central District of California claiming that Guthy-Renker, LLC and WEN by Chaz Dean, Inc. (“Defendants”) designed, manufactured and sold WEN® Hair Care Products (“WEN®”) which allegedly cause certain users to suffer personal injury including hair loss, hair damage and and/or scalp irritation. Plaintiffs also asserted that statements made in connection with the marking of WEN® were untrue and misleading. Defendants vigorously deny these allegations and contend that there is no link between hair loss and WEN®.

The Court did not decide in favor of Plaintiffs or Defendants. Instead, both sides agreed to this Settlement. This way, both sides avoid the potential risks and cost of a trial

Settlement Pool





WEN Settlement Administrator
c/o Dahl Administration
PO Box 3614
Minneapolis, MN 55403-0614

13 responses to “WEN Hair Care Class Action Settlement”

  1. Mary Saunders says:

    I bought and used the Web product and my hair started coming out. It was very hard to get the comb through my hair. I stopped using the prod and has plenty left. It is not good for me. My hair was thinning and got real tangled. Not a good product.

  2. Betty Balzer says:

    I have been loosing my hair for some time now thinking it was a medical problem. I reciently went to have my thiroide checked and it was normal. After reading about the class action suite I realized it must be the WEN. I am very disapointed in this product.

  3. SHAYNE ZERUTH says:

    I have bought the product and hair started falling out immediately.

  4. Eboni Burts says:

    My hair is sensitive and must be treated accordingly. I was misled and when products destroyed my hair. I want Justice.

  5. TJ Glaza says:

    I have been using only wen products and my hair has been clumping and falling out I am really disappointed in this brand!

  6. Bertha Boyland says:

    I started using Wen because I heard it was a good product for the hair .When I started using wen product my hair was thick ,but after a while my hair started shedding, and became very thin . I stopped using wen . my thyroid is in normal range so I concluded that it was the wen. I have a thin spot in the top of my head. on one side and in the back it is very thin

  7. Dolly Moran says:

    I can’t get the claim form. What should I do?

    ADMIN – Hi Dolly,

    I just tested the claim work and it appears to work. Try a different browser perhaps?

  8. Vickie Parks says:

    I bought WEN Intensive Treatment Oil, 4oz and Cleanse & Treat Collection w/ Seasonal Scent. Whenever I combed my hair after using the products my hair came out by fist fulls. I could not believe what was happening and stated to the company who I purchased the product from that I was not happy with the WEN products ordered. I put the hair loss in a baggie once when I combed my hair, which I still have. I still have bald spots and I know hair will not grow in those spots. So sorry so sad.

  9. Suzanne Calandrino says:

    I had been using WEN and after a few washings I would get sores in my head. Very sensitive too touch.

  10. Keishonia milton says:

    I tried this product and it did my hair soo bad i had to start completly over. I had to do a chop. So much of my hair began to weaken and break. I really had a time. Not to mention the embarrassment.

  11. Anna Bishop says:

    I started using the shampoo and conditioner my head would itch and start to burn. In the shower i would see so much hair. I couldn’t believe what this product was doing to me. The said part it’s like we can’t change what damage it has done. I trusted them i wanted to look nice, it’s not right. To them it’s about making money, to us the customer we want to look better not be in discomfort and our fair fall out when we wash it.

  12. Betty zurmiller says:

    Bought and used product didn’t work for me at all. My hair was clunky and stopped using.

  13. Betty zurmiller says:

    Was not happy with there product. Made my hair dry. I stopped monthly order. Stop using products.

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