Class Eligibility

To be eligible to submit a claim for a payment from the Settlement, you must have purchased or used at least one of the following WEN® Products between November 1, 2007 and September 19, 2016: All fragrances and variations of Cleansing Conditioner, Re-Moist Mask, Treatment Mist Duo, Treatment Oil, SIXTHIRTEEN Ultra Nourishing Cleansing Treatment, Re Moist Intensive Hair Treatment, Styling Crème, Anti-Frizz Styling Crème, Nourishing Mousse, Volumizing Treatment Spray, Replenishing Treatment Mist, Defining Paste, Straightening Smoothing Gloss, Smoothing Glossing Serum, Glossing Shine Serum, Finishing Treatment Crème, Volumizing Root Lift, Texturizing Spray, Detangling Treatment Spray, Men Control Texture, Men Hair and Body Oil, Bath, Body and Hair Oil, and Texture Balm sold through all outlets (including, but not limited to, Guthy-Renker LLC, WEN by Chaz Dean, Inc., QVC, Amazon and Sephora).

Estimated Amount


There are two tiers to this settlement. Individuals in Tier 1 can claim one-time $25 cash payment as compensation for claims of personal injury after using WEN® or for alleged false statements regarding WEN®. Individuals in Tier II are those with documented adverse reactions and should be able to claim more (up to $20,000)

Proof of Purchase


Tier II needs to provide documentation of adverse reaction

Case Name

Friedman, et al. v. Guthy-Renker et al.
Case No. 2:14-cv-06009-ODW
District Court for the Central District of California;

Case Summary

Plaintiffs filed a lawsuit in the United States District Court for the Central District of California claiming that Guthy-Renker, LLC and WEN by Chaz Dean, Inc. (“Defendants”) designed, manufactured and sold WEN® Hair Care Products (“WEN®”) which allegedly cause certain users to suffer personal injury including hair loss, hair damage and and/or scalp irritation. Plaintiffs also asserted that statements made in connection with the marking of WEN® were untrue and misleading. Defendants vigorously deny these allegations and contend that there is no link between hair loss and WEN®.

The Court did not decide in favor of Plaintiffs or Defendants. Instead, both sides agreed to this Settlement. This way, both sides avoid the potential risks and cost of a trial

Settlement Pool





WEN Settlement Administrator
c/o Dahl Administration
PO Box 3614
Minneapolis, MN 55403-0614

161 responses to “WEN Hair Care Class Action Settlement”

  1. Mary Saunders says:

    I bought and used the Web product and my hair started coming out. It was very hard to get the comb through my hair. I stopped using the prod and has plenty left. It is not good for me. My hair was thinning and got real tangled. Not a good product.

    • Belinda Rivas /Trinidad Lara says:

      I bought the products too ,& used it on my husband,me & my daughter & our hair was falling out every time we used but I thought it was trying to get Reed of the bad strands of hair first, but no we still r having to deal with that now, will ever buy again!!😥

    • Tammy Tipton says:

      I used the WEN product for quite some time and my hair started coming out. it got so bad I went to dr I thought it might be a medical thing. But my test came back neg. How will I know about my claim? I have heard nothing since I filed the claim? Is there a way to check just to make sure the claim went through?
      Thank you for you time.

      ADMIN – Hi Tammy,

      I encourage you to reach out to the class action administrator. Their contact information is listed above.

  2. Betty Balzer says:

    I have been loosing my hair for some time now thinking it was a medical problem. I reciently went to have my thiroide checked and it was normal. After reading about the class action suite I realized it must be the WEN. I am very disapointed in this product.

  3. SHAYNE ZERUTH says:

    I have bought the product and hair started falling out immediately.

    • Gertie Harvin says:

      Wen I used it thinking that my hair will grow and it took my hair out every time I brush it hair all in the brush just keep falling out, why Chaz The Makers Of Wen State it grow s hair and clean s hair with out a lot Of harsh chemicals ( ) my hair still falling out still getting treatment s today.

      • Speedway says:

        I If u didnot file a claim before April 24,2017.why are telling p epeople your hair problems. What good will that want serve a no purpose.

  4. Eboni Burts says:

    My hair is sensitive and must be treated accordingly. I was misled and when products destroyed my hair. I want Justice.

    • Sammmy says:

      Do you really think you need to leave a comment to file a claim? Unbeliveable

      • teflon don says:

        some people think that coming on here to tell their story will get them money . most of these people prob never seen a WEN product a day in their lives.. just out to make a quick buck deceptive as (profanity moderated) let em keep whining and making up stories its entertaining to read.

        ADMIN – Hi Teflon,

        In some cases they are in fact consumers. It takes someone super naive to pay the kind of money WEN charged for their products.

    • Tammy Jo Duncan says:

      At least you knew about the lawsuit and wen kept sending me their products after I cancelled my order ASAP

  5. TJ Glaza says:

    I have been using only wen products and my hair has been clumping and falling out I am really disappointed in this brand!

  6. Bertha Boyland says:

    I started using Wen because I heard it was a good product for the hair .When I started using wen product my hair was thick ,but after a while my hair started shedding, and became very thin . I stopped using wen . my thyroid is in normal range so I concluded that it was the wen. I have a thin spot in the top of my head. on one side and in the back it is very thin

  7. Dolly Moran says:

    I can’t get the claim form. What should I do?

    ADMIN – Hi Dolly,

    I just tested the claim work and it appears to work. Try a different browser perhaps?

  8. Vickie Parks says:

    I bought WEN Intensive Treatment Oil, 4oz and Cleanse & Treat Collection w/ Seasonal Scent. Whenever I combed my hair after using the products my hair came out by fist fulls. I could not believe what was happening and stated to the company who I purchased the product from that I was not happy with the WEN products ordered. I put the hair loss in a baggie once when I combed my hair, which I still have. I still have bald spots and I know hair will not grow in those spots. So sorry so sad.

  9. Suzanne Calandrino says:

    I had been using WEN and after a few washings I would get sores in my head. Very sensitive too touch.

    • Speedway says:

      Why are u telling anybody this.just fill out a claim form before April 28,2017.

    • Saun Hytchr says:

      Me too! My scalp also and my face after hair saturated with product stuck to my face in the shower–radiant skin ruined! Hair thin and fragile now–occasional scalp outbreaks even after product use discontinued for over two years.

  10. Keishonia milton says:

    I tried this product and it did my hair soo bad i had to start completly over. I had to do a chop. So much of my hair began to weaken and break. I really had a time. Not to mention the embarrassment.

  11. Anna Bishop says:

    I started using the shampoo and conditioner my head would itch and start to burn. In the shower i would see so much hair. I couldn’t believe what this product was doing to me. The said part it’s like we can’t change what damage it has done. I trusted them i wanted to look nice, it’s not right. To them it’s about making money, to us the customer we want to look better not be in discomfort and our fair fall out when we wash it.

  12. Betty zurmiller says:

    Bought and used product didn’t work for me at all. My hair was clunky and stopped using.

  13. Betty zurmiller says:

    Was not happy with there product. Made my hair dry. I stopped monthly order. Stop using products.

  14. shelia pharr says:

    dear admin,i bought and used the wen products in 2007 I put in my claim but I bought 5 of them and I don’t have my receipts I put in for the tier one status but I put # 5 on claim form could you please change that to 1 at least I get something back. thank you so kindly

    Hi Sheila,

    I can’t do that for you. You need to contact the class action admin using the information provided above. Just scroll up until your read “contact”.

  15. Wanda Sue Bailey says:

    This product made my hair very dry and it came out..not good

  16. Rosemary Beauchamp says:

    Please provide a direct link to download settlement forms. It is NOT accessible or visible on the as stated in the postcard I received

    ADMIN – Hi Rosemary,

    Here is the link:

  17. David smith says:

    It left hair very dry and tangled

  18. David smith says:

    Dry hair and tangled caused thinning

  19. shelia pharr says:

    thank you,will send that to the adm have a nice day

  20. Elaine Counihan says:

    I started using WEN Hair Products about 4 years ago. I noticed my hair was difficult to comb through after washing, thus losing it as a result. Also, I had very thick hair and now have noticed it has thinned out as well. Last, I have bald patches on the front sides of my head particularly my left side. I also thought it was hormonal but now reading about other claims that it is related to the WEN hair products I was using.

  21. Amarti0234 says:

    So sad that half of these women will lie to take away from the women that had serious hair loss.

    • Jade says:

      Right! I received it as a gift so I don’t think I qualify since I didn’t actually purchase it. 🙁 sadly I do have bald spots but I didn’t buy the product.

      ADMIN – HI Jade,

      If you have a medical report and your containers I think you should qualify.

  22. Jacqueline Davis says:

    I I use the product and was satisfied until learning that Wen product was the only thing that could have caused my hair to be damaged, weak and thinning. I am very disappointed in this product.

  23. Bettie says:

    I I have experienced a numerous amount of shedding and thinning of the hair after using Wen.

  24. Eileen Gobeil says:

    I had been using WENN for a little over a year and I noticed I started getting very itchy bumps in the back of my head that became sores. I then noticed in January 2917 my hair was starting to fall out. I am very disappointed with this product and I hope it has not caused permanent damage.

  25. carolyn Tharp says:

    I used the product, I had my scalp to start itching within thirty minutes of first application. After using several times, I realized it was this product causing a rash on scalp. I stopped using the product, discarded the remainder.

  26. Kathy notz says:

    I purchased this thru QVC and my hair has nEver been the same.
    I I used to have thick beautiful hair-now it’s always unmanageable and falls out with each brushing. The entire texture of my hair has changed. –

    ADMIN – Hi Kathy,

    We are so sorry. Document your injuries with a doctor and file a claim prior to the deadline.

  27. Sharon Anthony says:

    I have been using WENN for several years and did not realize that the cause of my severe hair loss could possibly be linked to using this product. I was extremely surprised at receiving this information and hope to be compensated since now I have resorted to wearing wigs thinking it was a genetic problem.

    ADMIN – Hi Sharon,

    Hurry up and file the deadline is quite close.

  28. Jamie says:

    Made my hair dry and thinned it out as well.

  29. Sue Weber says:

    Made my hair dry and tangled.

    • Sue Weber says:

      I mailed in my claimf form back inJanuarary still have not received my $25 Just wondering how long before you pay up?

      ADMIN – Hi Sue,

      The admin of this case will pay sometime after the deadline closes.

  30. Heather says:

    What type of documentation do you need? Sorry if it states it somewhere and I missed it. I didn’t go to the doctor at the time it was happening because I didn’t know it was due to using WEN until I stopped using it (after losing a TON of hair). Please advise if you can.

    ADMIN – Hi Heather,

    Documentation could include photos, receipts of doctor’s visits, diagnostic documents etc.

  31. Melanie Fontana says:

    I have waist length hair. I used WEN products for about a year. I have lost at least half of the thickness of my hair and what is left is very dry and brittle. It breaks my heart to cut my long hair off. I’ll have to cut at least 12″ of my hair off. I am VERY angry with this. I trusted this product and it comoletely ruined my hair!

    • CJ says:

      why did you use it for a whole year if you were losing hair and what you kept was drying out? makes no sense. switch products BEFORE you torch your hair next time. GEEZE.

  32. rosie says:

    All thus time thought I was aging ungracefully, but I now have developed cow licks around my temples. I never had these. I once laughed at my sisters because I was the one of three that didn’t have them.
    My hair is brittle, dry, falling all out in top and just breaks.
    Il thought being African American that it was not meant for me but it said all types and that shouldn’t matter at all.

    • Speedway says:

      It donot make sense what u for anybody hair,what is colicky got to do with wen products ,it is very simple if your came out while using their products file a claim before April 28,2017,people posting a whole bunch nonsense about their hair.take a picture of their breakage.put all of your problems on your claim please fix income,sad,your life was ruined, who wants to know.file a claim, file a claim. Telling these rea d on is not gonna pop u a check in the mail .file a claim!!!!!

  33. KATHLEEN Bachak says:

    I started using WEN in 2014; several of their products. Several things occurred to me which I will file in my report in detail. I prided myself with beautiful hair all my life until I started using WEN products. First, hair thinning, then hair breakage, brush filled with hair, then major hair loss. I was mortified! I still have some of the unused products and have testimony from a licensed beautician.

  34. donna belanger says:

    yes i purchased the wen product a few months ago. destroyed my hair my hair is so fine now and looks like straw. terrible product.

  35. Peggy Young says:

    First time I used Wen I loved it.Second time,then Third time using it was not good at all.

  36. Susana Miranda says:

    I like to participate in the WEN Hair Care Product Class Action Settlement. I purchased and used the WEN Hair Care Product early in the year 2015 . Damages were made to not only myself but my kids hair. My Claimant ID # 51875548

    ADMIN – Hi Susana,

    Please file your claim.

  37. VICKI FLORES says:


  38. crystal says:

    Your settlement site is not working? I have tried numerous times. I also contacted the 1/800 # and was advised they would mail me a form! I havent received it please advise

    Crystal K.

    ADMIN – Hi Crystal,

    We don’t manage the class action landing page. You need to contact their admin directly.

  39. Lori says:

    I received a post card in the mail about the class action suit and am now wanting to submit my claim on line, but I’ve lost the post card and it’s asking for the claim ID number on the card. I tried entering my email address per the instructions, but that’s not working. Please help, thank you!

    ADMIN – Hi Lori,

    Reach out to the class action admin. They may be able to give you your PIN number.

  40. Kathleen M Bachak says:

    I have tried to download my case for two weeks. I contacted Wen but the system doesn’t work. No one will contact me. I have Lots of documents, and testimony. I know I did every correctly. this is really sad. I suffered a year or more with my hair loss problem. I have doctors documentation blood work and documentation from Beautician and family members. I know I am putting this in on the day that it has to be on which is April 28th. But no one will return my texts or calls such a shame…

    ADMIN – Hi Kathleen,

    I encourage you to contact class counsel.

  41. Sandie Silvaz says:

    I received a post card in the about the class action suit. I didn’t think I would qualify. Couldn’t afford to go to a Dr. I used Wen a couple of years ago. Used couple of times noticed my hair falling so I stopped . My hair was already beautiful and long ,I thought it would be good for my hair but I guess not. Didn’t order it anymore they still send me some more never used it again! Disappointed!

  42. Michelle L Davis says:

    I I used the wen product my hair just fell out trouble bald spots I sent in a claim have not heard a word yet I’m truly upset

  43. Maria Metters says:

    My hair is beyond repair, falling out in clumps. I have used Wen roducts since June, 2014. The shipments kept coming and I had to space them out and finally stop them since last June. My
    Hairdresser said whatever product I was using, which was all purely Wen shampoo/conditioners root lift and leave in conditioner, they have left me with a receding hairline and bald spots at my temples. My hair appears frizzy, yet is simply broken. My hairdresser said my long hair must be cut completely, it cannot be repaired. I only look good in long hair and worked so hard to keep it long. I’ve also since spent thousands on hairdresser and treatments to repair!! I’m furious! I did get a postcard in the mail, the deadline has passed. I did not believe it, and my new hairdresser is encouraging me to get a lawyer.
    Who can I contact!? I will share before and after pictures if you wish and my plumber can also vouche for the damage done to my drain, snaking out disgusting clumps from the drain.
    Thank you
    Maria Metters


    ADMIN – Hi Maria,

    The deadline has passed and you will not be able to claim anymore.

  44. Lori Simms says:

    I sent in my documents for claim.. I used WEN beca I had seen it advertised for a few years. My hair is short but healthy. I used the WEN & it was OK, I guess but I kept using it because I had paid for it so; so why not. Well, my hair was dry, brittle & started shedding. Once again; I figured I paid for it; I’ll use it. NEVER AGAIN. In fact; I still have some in the bottles. I am basically BALD. The little hair I had is GONE!!!My self esteem is not good. I now HAVE to wear wigs, scarves, hats or any head covering I can get my hands on. Life goes on, however; I will never be the same. Afterall, “a woman’s hair is her crown, her crowning glory; like a queen. Well; I feel like the ” bald court jester”

  45. Courtney L. says:

    What’s the status of the Final Approval Hearing that was held on June 5th, 2017?

    ADMIN – Hi Courtney

    Presently there are no updates regarding the results of this hearing.

  46. Neece BoogsH says:

    Is there any update from the June 5th 2017 hearing?

    ADMIN – Hi Neece,

    Nothing at the moment

  47. Karen W. says:

    I filed my tier 2 claim post marked by 4/28/17. My question is I filed complaint with WEN,
    and filed complaint with FDA and was given reference number, I don’t recall getting a claim
    I’d never meet in mail. Does that matter.? Severely depressed my hair still has not all grown back.
    This whole ordeal hurts one confidence. I hope WEN is taken off to the market until it no longer
    damages customers hair. Although I still won’t buy it again.😫

    ADMIN – Hi Karen,

    Contact the class action administrator.

  48. Natasha D. says:

    Sent all documentations in already. Praying for great out come. Been suffering long enough! Need my life back in order I have went completely down. 😢😔

  49. Candace Martino says:

    I filed. A claim last year on website when is this case going to be settled … it ruined my hair tell u that

    ADMIN – Hi Candace,
    I don’t have updates on this settlement

  50. Raquel Mendez says:

    Mi nombre es Raquel Mendez unas de las personas perjudicada que desde que usaba los productos wen como al mes y medio note que se me estaba cayendo mucho el pelo y se me estaban haciendo unas carvas en diferentes sitio de mi cabeza pero las carvas eran como redonda que los que me conocen me decian que me estaba quedando carva y yo empeze a cojer un poco de complejo. Pero jamas pense que fuera de este producto. Lo vine a saber cuando me llego el papel de Wen para demanda. Busque rapido por internet lo que hacia este producto y me di cuenta que era lo mismo que me paso a mi. Nunca fui donde ningun medico porque no sabia lo que me estaba pasando pero envie algunas fotos donde se me nota un poco las carvas que tengo. Gracias anticipadas por atender mi caso. El correo electronico que voy a enviar es el de mi esposo.

    ADMIN – Hi Rachel,

    You no longer qualify for the settlement. The deadline has passed.

  51. Anne says:

    I experienced sudden onset of large amount of hair loss and thought there was something medically wrong. Went from doctor to doctor and all tests were normal. Had no idea it was related to the use of WEN hair care products until I received notice about the lawsuit. Unfortunately my hair has not returned to its beautiful original state…it had been so thick and shiny and full. Some of it has grown back …but it is fine thin baby hair and my scalp is visible on top….a problem I never thought I would ever have as my hair was always so thick and healthy. I know there are worse things out there…but this man should have to pay for the damage he has done to so many of us! To our self esteem and body image and confidence as women!..still so angry and upset.

    ADMIN – Hi Anne,

    I am sorry for your loss.

  52. Felisha T says:

    How will we be contacted to let us know the results from the hearing on 6/5/17?

    ADMIN – Hi Felisha,

    You won’t be contacted with the results of the hearing. Eventually, the class action administrator will post an update on the official settlement page.

  53. Deborah Lasquade says:

    I have bald spots all over my scalp my hair is falling out I used to have beautiful thick hair now I have baldness hair falling out 24/7 Thanks A Lot Chaz Dean you ruined my life my hair was my crown of beauty not anymore I hope that people are careful and think twice and not take a chance on your products I’m a senior on a fixed income also I have a life sentence of emotional embarrassment because of you and your garbage Thanks A Lot for NOTHING N RUINING MY LIFE

  54. Deborah Lasquade says:

    Also I filed and have a claimant number when will we find out from DEBORAH LASQUADE

    ADMIN – Hi Deborah,

    We don’t have updates regarding the timelines for payment.

  55. STEPHANIE says:


    ADMIN – Hi Stephanie,

    It is too late. Sorry.

  56. Danielle says:

    I filed a claim and haven’t heard anything yet. Is there anything else I need to do?

    ADMIN – Hi Danielle,

    Just wait.

  57. Wanda Sue Miller says:

    When I got a email about the lawsuit I submitted a tier 1 complaint on-line in December 2016. I haven’t received a check yet. When should I expect one and if I should have gotten it by now who should I contact about this?

    ADMIN – Hi Wanda,

    You can reach out to the class action administrator.

  58. Candace Martino says:

    When are monies going to be setttled and paid

    ADMIN – Hi Candace,

    I don’t have an update yet.

  59. barbara farrow says:



    UPDATE: The Wen class action settlement final hearing was continued until July 24, 2017. We appreciate your ongoing patience.

    • Speedway says:

      Do u know why it was continue.

      ADMIN – Hi Speedway,

      A continuation in a case is usually because the judge or the parties are asking for additional evidence or a change in terms.

  60. kate says:

    not sure why speedway feels the need to attack women for commenting about their hair loss. yes the deadline has passed but WEN is still being sold. As someone who REALLY did have hair loss-it is really frustrating that WEN is still being sold when it has harmed so many. I bought it because Chaz sounded believeable and honest. Maybe I’m naive but apparently am not alone. Trying to help anyone else not make the same mistake. It’s not about the money! Please print this.

    • Speedway says:

      I am not attacking anyone,,if the wen product affected your hair,file your claim before April 24,2017.I still donot see the purpose of telling people on line those hair stories. Put those stories on your claim forms.if chad is still selling wen hair is up to the Feds to shout him down.what ever you put on line.u put yourself out there. Be able to take whatever response come your way.

      • TrollBuster says:

        Speedway you have serious emotional problems. Get professional psychological help. I’ve seen you also on totalclassactions site doing the same type of obnoxious posts about other settlement cases. Why don’t you have better things to do with your life? You are miserable about you life and take it out on random strangers. Of course will hiding behind the anonymity of a computer screen. You complain about having to read peoples comments… so why the heck are you always reading comments? They are being helpful, you’re just being a useless jerk. You also have the worst grammar and spelling skills I’ve ever seen. Your time would be better spent going back to elementary school.

        ADMIN – Hi Troll,

        Feeling grumpy today? Glad you stopped by.

        • Speedway says:

          Bless you many blessings. I donot take it personal of what u jsent to is whether funny.u got to be looking at a screen your self.I am just laughing. I misspell words on purpose. Ok.have a joyful day.when I am on line,I leave my feelings in my jewelry box on the table.

  61. RALPH A DAILEY JR says:


  62. Gertie Harvin says:

    I. I am still getting treatment s for my hair lost from Wen product s I was using lam still spending money for my hair falling out.

  63. Dorothy cherry says:

    When I purchase wen hair products back in 2014 I was so happy that I found a product that could best fit my hair needs only to find out that it destroyed and damaged my hair real bad I was so disappointed I called and told them that product took my hair out they told me they were sorry nothing they could do about it so I called again because I was dam rite mad at that time again looking at my hair I looked like a chopped up bird nest my kids were laughing and making fun of my hair only because I trusted the products and they still told me nothing they could do.

  64. Destiney says:

    Admin….why do you say on here it was continued until July 24 but on the original WEN lawsuit website it says…
    UPDATE: The Court held a hearing on June 5, 2017. After the hearing the Court requested supplemental information from the parties, which was filed on July 3, 2017. On July 5, 2017, the Court indicated that it will issue a final order based on the documents submitted. At this time, the parties are awaiting that final ruling from the Court. Payments to eligible Class Members who submitted valid and timely Claims will be distributed only after a final settlement approval order is entered by the Court, the Special Master completes her evaluation of all Tier 2 Claims, and after any appeals of that order are resolved, if there are any.

    What’s really going on here?

    ADMIN – Hi Destiney,

    Bottomline. They are not ready to distribute monies.

    • Trina aleman says:

      It seems pretty obvious to me that the wen product caused these problems listed, so why don’t they distribute the money?

      ADMIN – Hi Trina,

      Class actions are far more complex than that.

  65. Truek says:

    To the admin.what does the special master u got to have all o the information for tier2,what if you only had a photo of your hair,not every one had money to go to doctor for hair loss,not every one had money to see a doctor for depression,and a lot of people did there own hair at home.they had only family members knew wen took their hair out.

    ADMIN – Hi Truek,

    For Tier 2 you must have had medical services.

    • LabRat says:

      For Tier 2 – Range 1 you did not necessarily have to see a doctor for your hair loss. All depends on what you claimed.

      (TIER 2, RANGE 1: Claims Valued Between $0 and $2,500)
      “A Claimant within Range 1 typically experienced thinning of their hair, limited hair breakage (up to 20% of hair loss) or mild scalp irritation. After Claimant stopped using WEN Hair Care Products (“WEN®”), hair regrowth took between one and four months. Claimant does not claim or cannot substantiate emotional distress. Claimant likely did not make a complaint with their WEN retailer, or another entity, prior to becoming aware of this lawsuit. Claimant did not see a doctor to address the hair thinning/hair loss issue. Claimant possesses limited evidence of out-of-pocket expenses. Photographic evidence proving the hair loss is limited. Witness statements verifying the hair loss are limited.”

  66. Libby says:

    Hi Admin,
    When will we know if our claims were strong enough to receive money?

    ADMIN – Hi Libby,

    Give them a few months.

  67. Baldy says:

    Wen will my hair grow back?

    ADMIN – Hi Baldy,

    Let us know when it does if it does

  68. Katherine Young says:

    When will I know if my claim was strong enough to receive my money

    ADMIN – Hi Katherine,

    When the admin is done reviewing every case.

  69. Where's My Hair? says:

    I filed a tier 2 claim. I had one area where my hair fell out and surrounding area was just thinning. My hair still hasn’t fully grown back since stopping WEN. I have to constantly wear my hair in a pony tail or bun otherwise the hair that is growing back gives me an alfalfa look.

    ADMIN – Hi Frosty,

    Hopefully the Alfalfa look will go away.

  70. Dora Moore says:

    I purchased Wen from QVC and I started losing long strands of hair and it was starting to concern me because I didn’t want to lose all my hair. I threw it away but months later I received this letter but never heard anything else.

    ADMIN – Hi Dora,

    I don’t think this settlement has been finalized.

  71. Stephanie Hellwege says:

    I was using the cucumber melon line and didn’t have any issues with it. I actually used it for 3 years.
    However, I decided to give the Lavender a try and within 3 months, I had an inflamed scalp, my hair was coming out in clumps, I had bumps all over my scalp but the worse was the itching. I actually went to a doctor bc I thought I had lice and I wanted my blood checked bc I thought I had a thyroid problem bc of the hair loss. The doctor looked my scalp over and said that I didn’t have any lice but my scalp was raw. I had my thyroid checked and my T count was in normal range. Tne doctor told me that most likely whatever haircare product I was using, was causing the symptoms and to stop using the product, to use Head and Shoulders, to see if it helps. The only thing I was using was Wen, not even a different branded hairspray. I truly thought that I was just allergic to the lavender, but I did stop using WEN completely. I had to switch to teatree and medicated shampoos for the itching to subside. The itching finally stopped, the bumps are gone but I still notice more hairloss, then I am used to.
    I am disappointed in Wen. I wish that they would have handled this differently bc I know that I had never had problems with my hair or scalp till I decided to try the lavender. I am just thankful that I stopped using it after 3 months. I feel for the consumers who used it longer and had worse reactions.

    • Zeeda says:

      Sorry Step.judgeJeffrey dragging his it is.his money.he cannot understand that wen took these people hair out.they made it hard for to get paid.A picture should be enough to get paid.not everybody had money to go the doctor,not everyone kept receipts of purchase,.I think they if a hair products cause their hair to come Jesus who can afford to see a psychiatrist for depression if u cannot afford a regular doctor.why want they hurry up and pay people.

      • Ashleigh says:

        You sound off. Maybe you should apply for Medicaid instead of complaining to a page that can’t give you money.

        • Zeeda says:

          U are up at 1:49 am.saying I got issues.u must be alone with nothing to do.when it is 1,:49 I am fully asleep in my bed.I say be Blessed. I donot have a problem with noone reply about what they say back to me.APERSON is fair game.BeGlory Blessed.

          ADMIN – Hi Zeeda,

          Remember that the posted time stamp is the time I moderated the comment and not the time it was posted.

          • Zeeda says:

            Really, really, really.adm.has anyone file an appeal to make people that deserve the money wait forever.I still say she got issue really. I got issues as also wit lawyers,and judges but not with The Lady.

            ADMIN – Hi Zeeda,

            You never know what people that file appeals are thinking.

  72. Melissa Adams says:

    My hair has still not grown back and it’s been at least months. I didn’t even know about this action until recently. When I canceled and told them my hair was falling out they ignored the fact i told them my hair dresser told me that i wasn’t the only one that is experiencing hair loss. She had heard alot if people were. They did refund 1 maybe 2 months that I ordered. How do i get in in this class action lawsuit. I have lost 50% of my hair.

    ADMIN – Hi Melissa,

    You can’t file anymore. The deadline has passed.

  73. michelle l holmes says:

    Is there a list of class members and the amount each will be receiving?

    ADMIN – Hi Michelle,

    Not one that is available to the public.

    • Zeeda says:

      Do anyone knows who file an appeal on September 14.For what reason.people been waiting for years for a settlement. There always will be someone to destroy people needed help.they should have sued on their own,and got their on lawyers. I HOPE the judge throws the. Appeals out.and tell to sue on their on time.shame shame, on them.

      • Destiney says:

        How did you find out someone filed an appeal?

        ADMIN – Hi Destiney,

        You can go to the documents section and read the enclosures.

  74. Kathleen says:

    I still haven’t recieve the $25 flat payment for Tier 1 , has anyone else received payment. I have reciept with confirmation number.

  75. Danielle White says:

    Do you happen to know when they will start sending out payments? I know they had to review everyone’s claims, but I’m curious if any further appeals have been filed.

    ADMIN – Hi Danielle,

    An appeal was filed mid-september further delaying payments.

  76. Athena says:

    There was an appeal filed on September 14, 2017 so no payments can be made until that appeal is concluded in court. Class action suites typically take several months to distribute money after the final approval hearing even when no appeals are filed. I am not certain why. I think in this case it it is because of the enormity of claimants.

  77. Joan holmstrom says:

    Does wen settlement apply to me???did a form awhile back??

    ADMIN – Hi Joan,

    If you meet the criteria set forth under class eligibility and you submitted a claim it probably applies to you. The settlement is under appeals so it will be a long while before you see any money.

  78. Tommy says:

    Are the two appeals objections to the class action Settlement or do the appeals pertain to the individuals that filed them?

    ADMIN – Hi Tommy,

    Are you trying to ask if there are two different appellants to the same appeals?

  79. Alice says:

    I sent completed forms and pictures in January, 2016 and still haven’t heard anything. Can you give me some updated information?

    ADMIN – Hi Alice,

    Per the official page for the WEN settlement this is still under appeals. No timeline for payment.

  80. Alice says:

    i have a new home address and wonder if I need to send it or is my email address sufficient for contacting me?

    ADMIN – Hi Alice,

    I encourage you to report your address change to the class action administrator.

  81. Tommy says:

    I looked on the official WEN class action website and there are apparently three appeals that have been filed. People obviously appeal because they are seeking more money. Are they seeking a larger settlement for themselves or on behalf of all of the members involved in this suit?

    ADMIN – Hi Tommy,

    Appeals apply to all class members

  82. Jan says:

    Do you have any idea as to how long the three appeals will take? Does the judge have the authority to throw out the appeals? If not, then what will be happening?

    ADMIN – Hi Jan,

    The judge has the authority review the appeals and determine if the appellants have a just cause. The process of appeals takes a very long time.

  83. Pat says:

    So this appeal is asking for more money for all class members, also have you ever heard of this being approved before?

    ADMIN – Hi Pat,

    I have heard of many appeals being approved and many denied.

  84. Lori S. says:

    So are there any updates on when settlements will be disbursed???? How do we know who is going to receive compensation & how much??? Will there be notification if we are not eligible???? Thank you. I am still suffering from the effects of this product. I have lost a quality of life, health & confidence that I can never regain.

    ADMIN – Hi Lori,

    We are really sorry you will never regain your life, health and quality of life. Hopefully you have already regained your hair. As for the settlement the official page reads as follows:

    UPDATE (9/27/17): On August 22, 2017, the Court entered an Order Granting Final Approval and Entering Final Judgment to the Settlement. Appeals were filed on September 14, 2017, September 19, 2017, and September 22, 2017.

  85. Marcia Payne says:

    I’d like to see this whole big mess come to an end and people can get on with our lives its been a rough go for quite a while now the ones who have the most damage of their hair have put their lives on hold some of them don’t have jobs anymore. It is very degrading in embarrassing for a woman to have bald spots on her head that is normally typically found on a male head and not of females head of course I’m not used to that I mean I know there are some kind of diseases out there that caused l boldness but to try a product and have faith in it and think that’s going to work and then to have these problems of hair falling out and bald spots on a woman is disgusting and I really think that we shouldn’t have to wait an eternity to have a little bit of chunk change so that we can hopefully purchase hair somehow purchase hair or wig to place on our heads so that we can feel beautiful again. I would like to see some kind of fixed in the near future because I just want some relief I want my dignity back all of us women all of us we all deserve our dignity and beauty. Is that asking for too much? Has anyone been able to manage to hide the bald spot I were hats and headbands been more hot and more headbands because I’m very embarrassed about it very embarrassed what do you do other ladies care to share???
    Praying for an end to all of this to come soon.

  86. Athena says:

    I completely agree with the Marcia. This product has caused misery for so many. It is quite obvious from these posts that we are angry about delays, but the appellants are trying to get more money from the makers of Wen. From what I understand, there are hundreds of claimants. After attorney fees, Tier 1 claims etc…there simply isn’t enough compensation to satisfy the claims. Meanwhile, Chaz Dean is probably sunning himself on his yacht in the Mediterranean. Goggle his net worth. It is estimated to be over 100 million dollars. I am not happy about the delays either but, it might be to our advantage.

  87. WANDA says:


  88. Robert D Benson says:

    When will the $25 payments be made? My claim confirmation is 234775. I filed 12/2/16.

    ADMIN – Hi Robert,

    This settlement is currently under appeals.


    I cant believe these people they have a lot of nerve to appeal on all us who are victims of there garbage let them be victimized and see how they like it you all are really showing your true colors in that you don’t give a care i hope you all get not only the book thrown at you but also get it in the pockets for ruining my life and others you heartless uncaring no good for NOTHINGS

  90. Christine L Witcher says:

    II used Wen products. I went about a year and a half to two years getting more and more depressed, frustrated, crying jags because my hair was excessively and profusely breaking. I would find hair all over my pillows, my bed, my bathroom and even all over my house. I was trying Rogaine and other natural help me from losing my hair products as my hair kept getting thinner and thinner. Getting to the point of considering wearing wigs. I complained to my hair stylist every time I went there. Until one time she asked me what shampoo I was using. When I replied Wen, she immediately told me to stop and said that there was a lawsuit out against Wen from all manners of other woman having the same issues that I had been having.

    I didn’t get in in time before the deadline of the lawsuit. Is there any way that I could at least get refunded for all the Wen products I had bought. If I can get nothing else for all the horror I went through, is there any way to at least get my money back from the horrible hair losing products???

    ADMIN – Hi Christine,

    Sadly I don’t think there is a way for you to participate in this settlement or get refunded anymore. In the future please follow our page or sign up for our newsletter to ensure you never again miss an opportunity to participate in a settlement that pertains you.

  91. C. Rivers says:

    II used Wen for long period of time, I was wondering why my scalp was caping up, itchy and hair thining. After a while I figured out it was the product Wen. I used it on my mom’s hair and she experienced the thing. That’s when I realized it was Wen. It took a while for me to come to the realization. I believed the commercials and thought I would overcome the problems I was experiencing .😔

    • C. Rivers says:

      So I wore weaves, braids and wore my hair in certain styles tto hide areas of where my hair came out. If I had only known it was the product.🙁

  92. Pam Ainsworth says:

    I love that Guthy-Renker. Continue to stand behind Wen hair products………How bad you gotta be before “they” WAKE UP……ya I forgot for a moment, It IS only about the money.
    Yup they raked it in for “YEARS” selling this product, got big name stars to sell the crap, and we all followed like Lemmings cause Valerie
    y Bertinelli would not lie to us….So ya I fell for the hype and spent a small fortune on it for Christmas gifts for my daughter and I………Whoa big mistake I had itchy, itchy, scalp….NEVER guessed it was Wen….Two lesions pop up on top my hear, and a lot, a lot of hair loss…..I want my money now so I can check out the little lesions that KEEP plaguing me….I suggest we ALL quit waiting for there stall tactics get personal injury lawyers, this goes for those of us who suffered and NEVER knew there was a lawsuit out there take matters into our own hands and lambast them NOW… not pass go.

    ADMIN – Hi Pam,

    If you did not opt out you cannot go after WEN.

  93. Angela Slaughter says:

    Any word on the process or when those of us who only filed the $25 claim might expect to hear something or get a payout?

    ADMIN – Hi Angela,

    Nothing. The case remains under appeals.

  94. Katie says:

    It would be nice if this was over before the end of the year…

  95. says:

    These comments make so angry and sad that you have thousands of women who used Wen Products, and their hair was severely damage and eventually came out in clumps like my own. What else is necessary to allow the judges to believed that their is a very serious issue here. My story is identical in some form or matter to the above plaintiffs. I purchased the Wen products because l thought it would be a solution to my thick, curly hair. However, a few shorts week later, my hair became limp, dry and literally was falling on my shoulders. Then l was forced to wear hats, scarves, and think of creative ways to camouflage my head. Ladies, l am now giving this battle up to God, he is my savior and protector against what is happening to all of us.

  96. Athena says:

    Is there a stipulation on how long the appeals process can take? I have read that it can take several months which is teasonable. Can the appeals go on for years?

    ADMIN – Hi Athena,

    Yes, appeals can go for years.

  97. Elaine says:

    Didn’t know that there WAS a law suit, and it is now too late for me, but i hope you take him to the hair fell out in clumps’ nd as i never had thick hair ,you can imagine the mess it has left me with.has anyone found anything that an help.

  98. Zeeda says:

    To the adm.has 1 appeal been dismiss, has the judge gone on vacation for u know when he would look over the appeals again.everybody had a chance to file was in papers,on line,in magazines. No one had an excuse not to file.the 3 appeals are stopping everyone from getting refund. That is hateful,spiteful,stupidity on their part.maybe they donot read papers,book,magazines or do internet.

    ADMIN – Hi Zeeda,
    I have no timeline on this one. All settlements move really slowly, particularly the ones that include personal injury.

  99. Randi Stonehill says:

    Thank you so much for representing the class action. I purchased the product several times, and kept wondering why my hair kept getting thinner. In between purchases I would go back to other products, and the thinning slowed down considerably but didn’t connect the two things. Now I have to use something twice a day for the rest of my life. Hopefully it will begin to come back better than it has thus far. Changed my life completely. I used to have a $50k a year Executive Assistant job and because of my appearance now I work at Wal-Mart for $10 an hour. Don’t have the courage to walk into a professional environment and interview.

    ADMIN – Hi Randi,

    This settlement is currently under appeals. Hopefully it will be paid out soon. Often the best avenue until your hair grows back is to get a wig.

  100. Carolyn says:

    According to Top Class Action’s site, “UPDATE 4: As of December 29, 2017, all appeals to the Wen class action settlement have been dismissed. It is not known at this time how quickly claims will be paid”.

    ADMIN – Hi Carolyn,

    I heard they are already working on getting the checks issued.

  101. Athena says:

    I used the cleansing shampoo from 2010 until 2012 and my bald spots have grown back in, but there is an overall thinning that never grew back. I have lost approximately half of my hair and it is still dull and lifeless with continuous breakage. I use rogaine, topix, and extentions. I keep hearing how the hair comes back for some who have suffered damage from WEN products. Is there something else that someone has tried that contributes to a better growth rate?

    ADMIN – Hi Athena,

    I strongly encourage you to visit a dermatologist

  102. Athena says:

    Thanks for the suggestion. I really should go to another Dermatologist. I visited one in 2014. She prescribed me a topical solution called Fluocinonide. It made no difference. A second opinion can’t hurt.

    ADMIN – Hi Athena,

    Let us know how your situation progresses. I hear the checks were sent out last week.

  103. Carolyn says:

    According to the wen class action settlement site:

    UPDATE (1/2/18): On August 22, 2017, the Court entered an Order Granting Final Approval and Entering Final Judgment to the Settlement. Appeals were filed on September 14, 2017, September 19, 2017, and September 22, 2017. All appeals have been dismissed and the Settlement has become final and effective.

    Tier 1 payments will be mailed on January 12, 2018. We anticipate that Tier 2 payments will be mailed on or before March 9, 2018.

    The website and settlement information line will be updated with further information when additional information is available.

    ADMIN – Hi Carolyn,

    Excellent news!

  104. Pat says:

    I have read that the judge dismissed all appeals and check should be mailed out soon. Has anyone else read about this

    ADMIN – Hi Pat,

    I heard the same. I believe they are already working on sending the checks.

  105. Shalini Verma says:

    My hair has thinned and i have seen one or 2 bald spots

    ADMIN – Hi Shalini,

    Too late to file. I am sorry.

  106. Athena says:

    Update: GREAT NEWS!!!!
    ALL 3 appeals were dismissed. Tier one payments will be mailed on January 12, 2018. All Tier two payments will be mailed on or before March 9, 2018. IT’S FINALLY SETTLED!!!! Well wishes to all who are involved in this class action. I hope all of us Tier Two claimants get a fair settlement based on the degree of harm to each individual. Best of luck!

    ADMIN – Hi Athena,

    Thanks for the update

    • Alice Karn says:

      Hooray, , I have been looking forward to this being over. I don’t believe my thinning spots and balding spot will ever be as they once were. I don’t know if I am tier 1 or 2 but I hope I get some compensation.
      Thanks for your hard work.

      ADMIN – Hi Alice,

      Let us know once you receive your check.

    • Trina Aleman says:

      Yes, I do too, hope all who had tier 2 gets a fair amount of settlement, also, very grateful it is finally finished, and can be now evaluated,

      ADMIN – Hi Trina,

      Stop by and tell us the amount of your check once you receive it.

    • dolores says:

      Thank you for the update and the encouragementAnd to all the people That worked on this campaignIt’s a shame I had beautiful curly long hair And it was falling out sister. Now my hair is short And thin And you can see my scalp And I have to use Joan Rivers powder to cover up the spotsI hope we get a decent amount for the stress wnd embarrassment

  107. LUCY J MALO says:

    How do I cash the check

    ADMIN – Hi Lucy,

    You deposit the check in your bank account.

  108. EVA STRANGE says:

    Can I actually cash it tho? Don’t want to deposit?

    ADMIN – Hi Eva,

    Depending on the disclosures printed on the check. Some checks are for deposit only

  109. Zeeda says: u think they can be finished mailing out tier 1 checks if they wanted to in January. and start mailing tier 2 in Feb.special M.made it so hard to receive a decent amount of the payment. With hard bottom rules. He act like it is his money. Pictures before and after should have been enough. Everyone cannot aford to see adoctor.

    ADMIN – Hi Zeeda,

    I am unsure as to the speed of distribution. You can reach out to the admin to ask.

  110. Melinda says:

    if l recived a refund check is legment to cash the check is the check good.

    ADMIN – Hi Melinda,

    The distribution took place in recent days and chances are your check is good.

  111. Lana says:

    Has anyone received a $25 check yet?

  112. Destiney Garcia says:

    How do you know if the claim you filled was valid?

    Has anyone received a check yet?

    ADMIN – Hi Destiney,

    People all over have received their checks in the last few weeks.

    • Destiney Garcia says:

      How do you know if the claim you filed was “valid”?

      ADMIN – Hi Destiney,

      You can reach out to the class action administrator. They will tell you.

  113. chandra m humphrey says:

    Any chance the tier 2 checks will surprise us sooner???

    ADMIN – Hi Chandra,

    I have no idea. Have you contacted the class action administrator to find out?

  114. Taiwanna Grizzard says:

    Anyone received a tier 2 check yet?

  115. Trin says:

    Is there a more definite date when Tier 2 checks will me mailed?

    ADMIN – Hi Trin,

    I have not heard anything yet.

  116. brittney Jimenez says:

    Does anyone have a list of who gets some of the settlement

    ADMIN – Hi Brittney,

    The class action administrator does. Contact them.

  117. Sula Dishmon says:

    When should I receive my settlement

    ADMIN – Hi Sula,

    The admin has been sending checks in the last few weeks. If you have not received yours contact them directly.

  118. Robin Moon says:

    I filed a claim on this some time ago. I lost bunch of hair when I used it and the hair loss stopped as soon as I stopped using it. Problem is the hair I lost never grew back.

    ADMIN – Hi Robin,

    Did you get your settlement check?

  119. Dana says:

    For those of you with a Tier2 claim, has anyone adddd up the figures?

    I have a claim for Tier 2, I have looked into the monetary section of the law suit. First of all, the legal team estimated around 200,000 claimants for Tier 1, which was originally capped at $5M ($25 x 200k), but the final document states “no cap on Tier 1”, with Tier 1 coming up on 400,000 claims now, brings the Tier 1 total to almost $10M. With legal, admin., and the Special Master fees, the total amount is around $13M. That leaves Tier 2 with roughly $10M to split amongst 25,801 claims. If I’m doing my math right, the average amount to each Tier 2 claimant is $400.00, no where near the $10k plus each of us were thinking of being compensated.

    In fact, in the final settlement judgement, Tier 2 monetary awards are even meantioned. Actually, Tier 2 isn’t addressed anywhere is the final settlement judgement. KINDA WEIRD.

    ADMIN – Hi Dana,

    You may want to reach out to class counsel directly to obtain exact numbers.

  120. Rini says:

    Like you Dana I calculated the math and based on the total Tier 2 complaints that are approved, the payout is going to be very small on average – my calculation was $450 so we are very close in our claculation. I thought the payout would be much higher given each Tier 2 category dollar amounts but the Settlement judgment states there were more claims than expected for Tier 2. I even called class counsel directly last week to find out what my payout amount would be and was advised that the Special Master was still working on claim amounts – really at this late date and with the date of checks being mailed on or before March 9, 2018. I stated I thought the settlement paperwork had stated the work was completed by the Special Master and was advised no. It is my belief this information is not being provided because of the low dollar amounts on average that will be given on Tier 2 claims.

    The compensation would never be enough to compensate for the loss of my hair (still have bald spots) but I did think the average reimbursement would be higher than what we are likely to receive given the documentation required to be provided for claims. So Sad.

  121. Alice Karn says:

    i have not heard anything
    either. I will try to contact the class counsel.

  122. Trin says:

    I called class counsel last week also and after three days finally got a call back. I was told that they couldn’t provide any information on how much I would receive as they are still working on claims. I myself thought that all this was supposed to be final and all they had to do was mail out checks. It is really sad that we, the ones that had documented damage, will only receive a small portion. I hope this isn’t the case but from the numbers it looks like it. Good luck to you all!!!!

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