Class Eligibility

You may be eligible for a remission payment if you sent a money transfer through Western Union between January 1, 2004 and January 19, 2017, and were the victim of fraud. To apply, you must file a Petition of Remission. We mailed many victims petitions with pre-populated loss amounts. Those forms can be returned online or in the mail to the claims administrator. If you didn’t get a pre-filled petition, you may file a petition electronically

Estimated Amount


The amount you get will probably be a percentage of the amount you lost minus any refund you have already gotten.

Your payment will be based only on the amount of the money transfer. You cannot recover collateral expenses such as Western Union fees, incidental losses, or transfers sent through other companies.

Proof of Purchase


Case Name

FTC v. The Western Union Company,
Case 1:17-cv-00110-CCC
District Court for the Middle District of Pennsylvania

Case Summary

Western Union paid $586 million to settle charges brought by the Federal Trade Commission (or FTC), and the Department of Justice (or DOJ). The company admitted to criminally aiding and abetting wire fraud and to violations of the Bank Secrecy Act. The U. S. Postal Inspection Service investigated various schemes in which fraudsters contacted victims and falsely posed as family members in need or federal law enforcement officials, or falsely promised prizes, loans, employment opportunities, discounted products or other financial awards. The fraudsters directed the victims to send money through Western Union to help relatives, avoid imprisonment or arrest, or to claim prizes, receive loans, employment, products or some other financial award. No one received the cash, prizes or other promised items.

Settlement Pool





United States v. The Western Union Company
P.O. Box 404027
Louisville, KY 40233-4027

69 responses to “Western Union Fraud Remission Settlement”

  1. Patrice Gulecki says:

    i have used western union in the past not sure what this lawsuit implies
    please inform me. thank you.

    Patrice Pank Gulecki

    ADMIN – Hi Patrice,

    Did you fall for scams offering you prizes or asking you to send money to relatives in distress? If you did you are likely a class member.

    • Susanne M. Bettis says:

      My ex-fiancé has M.S. and his brain does not function properly. He was screwed out of almost 200,000 USD between 2004-20015. I need assistance in getting his money back as that was his entire retirement fund! His name is Alan A. Dargis, Sr., 7 Rest Way, Springfield, MA 01119 413-796-7123. My name is Susanne M. Bettis and I personally Western Unioned the money to the name he gave me. My number is 413-427-5087. I need to know how to proceed for him to recover any of this retirement fund! Thank you.

      ADMIN – Hi

      If you have guardianship you may want to contact the Federal Trade Commission for guidance.

      • Susanne M. Bettis says:

        Thank you for responding. I have contacted Western Union and they informed me that they have already disposed of all records of transactions greater than 8 years ago. I am, therefore, unable to obtain the required numbers related to the sending of funds to Spain for this scam of a prize winning. How do I proceed for him? He does not have receipts for these transactions. Thank you

        ADMIN – Hi Susanne,

        Contact the Federal Trade Commission to obtain guidance.

      • Heather says:

        Dear Ms. Bettis:

        Please do not post personal info on the internet. That is how you get your identity stolen or how you get scammed.

  2. Pete Rael says:

    Why do you need my social security number

    ADMIN – Hi Pete,

    I don’t personally need a thing. We are simply an informational website pointing you to the Federal Trade Commission to allow you to participate in this settlement. The FTC needs your social probably for tax reasons or as a unique identifier.

    • June McLane says:

      How do I know if this, too, is a scam? I am not comfortable with sending out my soc. Sec. Number like this.

      ADMIN – Hi June,

      You are welcome to call the Federal Trade Commission to verify.

  3. Pentrae Murdaugh says:

    Yes I was a victim and was sentenced to five years at 23 for breach of trust felony

    ADMIN – Hi Pentrae,

    You were a victim of fraud and you were sentenced???

  4. roger bullock says:

    I had losse money about 13,000.00 $ wit a women at Russie her name was Nastya, at this moment my imail was it about 2008/2009 year if you can heps me i need this money.
    Excuse i m not good too right en English.

    Thank very much !!!

    ADMIN – Hi Roger,

    Please consider filing a claim if you are a member of the class.

  5. rachel says:

    Im a victim to this exact thing but I did not follow through with the transaction. Does that count?

    ADMIN – Hi Rachel,

    If you did not follow through you are not a victim.

    • Ellen says:

      Im with you Rachel, there was people listing make money now on certain websites, They were trying to use western union to fraud the potential people responding! The guy literally texted me wanted me to send $250 to him saying when it arrived he would do something and resend so the wire would be $2500, back for me to receive, he said he worked at wu at kmart where he lived and had been doing for several months, I could not believe some one would fall for such an outright NOT idea! Stay Safe, stay away from easy money! Smile

  6. Rita says:

    Years ago when I lived in FL I sent money and was scammed. So how do I see if I quality

    ADMIN – Hi Rita,

    Most of those who qualified were contacted by the FTC, you can also reach out to the class action admin to check if you are included. Just scroll up to locate the admin’s info.

  7. Jill Williams says:

    U was a victim of this exact thing but it happened two months,ago. What can u do to get my money back?

    ADMIN – Hi Jill,

    You can contact the Federal Trade Commission. You can also try to be more discerning and cautious in the future.

  8. Cassandra says:

    I had a detective call and said my son was in an accident and hit a pregnant woman. Said I needed to send money through western union to pay his fees so he didn’t get arrested. Does this qualify? I didn’t get any notice from the FTC

    ADMIN – Hi Cassandra,

    Possibly. You may want to reach out to the FTC.

  9. Lina Cabanila says:

    I’m constantly getting scam emails that I have an account that needs my immediate attention. And I keep sending the to the Western Union fraud department. It doesn’t seem they can do anything fast. Aside from sending the emails to their fraud department, how can I find out, if not through here, if I qualify? I don’t answer those emails because I know they are not genuinely from Western Union. But even so. They are coming more frequently than usual.

    ADMIN – Hi Lina,

    You only qualify if you fell victim to the scam and you actually sent money.

  10. mario arnold says:

    What about when you send money to foreign country and your party not receiving what the market rate is paying on those currency being sent

    ADMIN – Hi Mario,

    I don’t think Western Union is required to stick to FOREX they can give their own posted exchange. Plus you would be looking at international law where class action settlements are virtually impossible.

  11. Delores Thomas says:

    I have been scammed by the physic twins Gloria Bishop from LA what information do I need to show she scammed me for $ 22,000.00 or more. Please let me know.

    ADMIN – Hi Delores,

    If you have evidence of this contact the Federal Trade Commission.

  12. Chelsie says:

    Years ago probably 2011 I fell victim to this … Git scammed out of $250 bucks but figured since I chose (hesitantly) to send there was nothing I coukd do now its been so long I dint have the reciept or anything

    ADMIN – Hi Chelsie,

    Reach out to the Federal Trade Commission. There is a good chance they have records.

  13. sheila perreault says:

    Why cant we make a complaint on the form after January, it was april 2017 and we were scamed out of 1200 dollars

    ADMIN – Hi Sheila,

    The window was set by the Federal Trade Commission. You can submit your question directly to them.

  14. Josephine Estrada says:

    I was hipped out of $ 750.00. Thru Western Union . I got a letter in the mail , so my son did everything for me on his phone. How will I know if this went thru…and. If I am eligible to get some of my money back.?

    ADMIN – Hi Josephine,

    Did you receive a claim number from the FTC?

  15. Angelina says:

    Hi entered my petition online and have not received a email of conformation, Just wondering if it was done correctly.

    ADMIN – Hi Angelina,

    Please reach out to the FTC to confirm that your submission was done properly.

  16. john hurley says:

    I lost my life savings to scam Nigeria in 09 maybe 10 john hurley lived in ft Walton beach florida sent to jesica lablanc etc

    ADMIN – Hi John,

    If the FTC has identified you as a victim they will send you a letter.

  17. Robert Taylor says:

    I sent money to the same person, about three of four times, turned out to be a scam. Do I qualify for a claim?

    ADMIN – Hi Robert,

    This is what makes you elegible:
    You may be eligible for a remission payment if you sent a money transfer through Western Union between January 1, 2004 and January 19, 2017, and were the victim of fraud. To apply, you must file a Petition of Remission. We mailed many victims petitions with pre-populated loss amounts. Those forms can be returned online or in the mail to the claims administrator. If you didn’t get a pre-filled petition, you may file a petition electronically

    If you believe you are a class member and you did not receive a form you need to contact the federal trade commission.

  18. JEFF MCKENZIE says:


    ADMIN – Hi Jeff,

    After the first time of getting scammed you should have learned your lesson and become more cautious.

  19. Eric says:

    My recently deceased mother and her previously deceased husband were scammed out of hundreds of thousands by predators claiming he had won a money of some sort. I personally had just got done shredding many receipts from western union, notes and documents Ed saved and letters from the evil doers who were attacking a terminally ill man (cancer) who really believed what they said. Can and how does a family member file to receive compensation? Sure would be another type of rip off if just because someone died, they or their families claim is not valid!

    ADMIN – Hi Eric,

    You can claim on behalf of the estate if you received a letter from the FTC.

  20. Gwendolyn Jackson says:

    I was a victim as well

    ADMIN – Hi Gwen,

    The FTC has contacted all class members. If you think you are one reach out to the FTC.

  21. Robin Prospere says:

    I sent money $200 through Western Union on the 3rd of January to Ghana West Africa to a man that I met on Facebook and I’ve been chatting with him now for 4 months do I qualify for remission I don’t know how to find out if he is a scammer or not can you please let me know how I can put his name in along with his picture to see if he’s a scammer he’s always asking me for money and I don’t want to send him any more I just sent him $200 and he’s asking for more money and I won’t send it I’m very Leery and I want to know if he is a scammer and just scamming me how do I put his name

    ADMIN – Hi Robin,

    Why on earth are you sending money to someone you met on Facebook? Stop it. You can always contact the FTC and figure out if they can help you.

    • Mary Ann Robertson says:

      I have done this too. I have sent near $500 to two different guys, one in Nigeria and one in Ghana. Both claiming to be US citizens. They needed money to get to the doctors, they needed money to get a passport, etc. It has been awhile, 5 years at the longest. Am I qualified to file? I saved all the addresses and phone numbers and Western Union receipts.

      ADMIN – Hi Mary,

      I encourage you to reach out to the Federal Trade Commission. They will be able to provide you with proper guidance.

  22. Mary Solis says:

    I applied to a adm asst position posted on CRAIGSLIST. Employer out of town was in contact via email. I would rec money orders from people making donations to an orphanage. I was to cash/deposit them then send them to another adm total of money orders, thru Western Union. I was to be paid monthly. I took the money orders to my bank, to be on the safe side to validate they were authentic. Was told no problem, they are money orders like from Albertsons. after around 45-60 days the bank was charging me for every money order. $17,000. total. I never was paid for the part time job. I lost my home, my bank had my mortgage and only owed $10,000. They stated I was a month behind on a payment. and wanted entire amt of loan balance. The bank foreclosed my home. The bank got their money. I rec monthly Soc Sec benefits. I can”t even rent a liveable apt with a foreclosure and eviction on my credit history. The bank also shows I defaulted on my mortgage, too. I filed complaints with FTC, ECC, Western Union, Craigslist, Bank Administration. As of yet have not rec a claim form, since I no longer live at that address, I want to find out if I was sent a claim form.

    ADMIN – Hi Mary,

    Contact the FTC directly to see if you are a member of the class.

    • Mary Solis says:

      Since I submitted a complaint to FTC and other agencies. Will that documentation be included in my claim? I have every form I used to send money thru Western Union. I am glad I kept them.

      ADMIN – Hi Mary,

      I don’t know. It is best that you contact the FTC again to see if you are a part of this settlement or future class action settlements

  23. Byrd,Edwina says:

    I was asked to send I believe it was $1,100 through Western Union in order to receive a much larger amount of which I don’t remember

    ADMIN – Hi Edwina,

    You fell for it?

  24. Barb robbins says:

    My father received a petition for remission for my mother whom has since passed away is my father eligible to collect this money

    ADMIN – Hi Barb,

    Generally speaking your father can file on behalf of the estate but he will have to submit the proper paperwork. Contact the FTC to get more details.

  25. Jacqueline says:

    How can we show proof of being a faud victim if it happened 5 years ago?

    ADMIN – Hi Jacqueline,

    If the Federal Trade Commission believes you were a victim they will send you a letter with claim information.

  26. michele says:

    i’m not from USA, can I still filed a claim.

    ADMIN – Hi Michele,


  27. Luis gonzalez says:

    Hi admin i was a victim back in 2012.
    I have all the transactions recipes copies.
    Can qualify to get my money back??

    ADMIN – Hi Luis,

    If the FTC has identified you as a class member they will send you filing codes. Otherwise please contact the consumer protection division as explain the specifics of your situation.

  28. Luis gonzalez says:

    I have summited my claim to the fraud remissions not to long ago and i havent received any emails from !!

    ADMIN – Hi Luis,

    It will be a while before the Federal Trade Commission moves forward and issues checks for this settlement. If you are concerned about the validity of your submission please reach out to them directly.

  29. Torrin O Perry says:

    Yeah buddy praise the Lord a angel was on out side these devil scammers got caught and tried to disclaim hiding their corrupted activity….. Now pay us back …….. And they taking all day n year to do that this class action is a joke when will they release our money we want it back right now hmmmm sounds like we should all get attorney’s and Sue em again for taking all year to give us back what they scammed out of us………

    ADMIN – Hi Torrin,

    It may be way more than a year. Let’s just hope there are not a whole lot of appeals.

  30. david reynolds says:

    i live in australia and i sent well over $25000 to get a girl to come from ghana she said she wanted to marry me but never came.

    ADMIN – Hi David,

    You are out of luck. This is exclusively for The United States

  31. D Reynolds says:

    I met a girl on an adult site and after time said she wanted to move to my country Australia from Ghana and needed money to get to me . I sent well over $40000 over a few years but she never came

    ADMIN – D,

    This settlement is not for individuals in Australia.

  32. michelle t says:

    Is the settlement for people living in Canada?

    ADMIN – Hi Michelle,

    It is not.

  33. Norma S Abel says:

    I was scummed A family asked for my help met them on FB became friends, chatting all the time, then they said they need $$$ to come to US they’re from India send them $$$ never heard from them, n blocked me .. how can I get my $$$ back?

    ADMIN – Hi Norma,

    If the FTC identified you as a member they will send you a claim number

  34. Jennifer Wolterman says:

    I filed but not for sure on dates i know i had a couple other cases but dont have the info i know one cost me 3000 usd n the other was 10,000 usd but i remember the years but dont remember if both were under my name or one mine n the other my x husband name i know one was in peru n the other was Africa this was when i was married to my x husband like round 2009 -2010.can i do anything for this

    ADMIN – Hi Jennifer,

    You can reach out to the Federal Trade Commission for guidance.

  35. Lucille Lamb says:

    I sent 3,500 dollars with western union thinking I was applying for a government grant. After I found out this was a scam i filed a report with Arizona police department and the FBI. This man was pretending to be a government agent to help people get grants. After I stop sending money he sent me a threading letter that he was going to report me to the government for supporting terrorists.

    ADMIN – Hi Lucille,

    The Federal Trade Commission is the agency handling this settlement. Contact them directly to see if you are part of it.

  36. Barbara Perrin says:

    Hello I was sent a letter with a claim number for being scammed for over $60, thousand dollars in 2O11 and sent all my copied receipts in with my letter to prove my loss.Will this be resolved?

    ADMIN – Hi Barbara,

    That is the aim of the FTC. To resolve it.

  37. JP says:

    Why was the deadline extended until May 31, 2018, when it was suppose to be today? People have been given ample time to file their claims and why does it include people over seas cause seems like this is where the money has gone to. It would seem the US Justice Department should only include people here in the US and let the other countries take care of their people with Western Union. This is taking a long time and people like me are in need of any funds due them. I appreciate what the US Justice Dept. has done for all of us but would also appreciate their speeding things up too.

    ADMIN – Hi JP,

    Deadlines are extended at the discretion of the judge. As for including people outside the US, consider all the American citizens that live overseas and how this may have impacted them.

  38. JP says:

    This should only include people here in the US people over seas have chosen to live in another country rather than here so if they chose that as their home then let those countries look after them. The US should take care of people here in the US it seems to me. It appears that a lot of the money was sent over seas too. Take care of us ok

    ADMIN – Hi JP,

    Thankfully the laws of this country are far more visionary than you are.

  39. JP says:

    Why can’t claims start being processed and submit funds to people who have been given a claim No. rather it taking so long. Two years is a long time to wait for funds due you.

    ADMIN – Hi JP,

    Consider the fact that most people who fall pray to fraud due to their greed never get a penny back. Even if you get this monies years later you are better off than most.

  40. Vanessa says:

    Hi i believe i was a victim of fraud between 2004-2007. However i do not have the transaction receipts. Is there a way i can obtain them in order to make a claim??

    ADMIN – Hi Vanessa,

    Perhaps you need to reach out to Western Union

  41. Laniqua Johnson says:

    When will we get our money back

    ADMIN – Hi Laniqua,

    There is no timeline at the moment.

  42. JP says:

    I want to thank the US Justice Department for what they have done for all of us and I pray they find a way to speed the process of making refunds up not taking so long ok. Thank you

  43. Annette Rudolph says:

    Re: WUU-400152207
    Besides sending you all the Western Union paperwork, Is there any other items you may need from me? Possibly the whole story on how I was conned?
    Also, how long do you think it will take to get our refunds? I am being a little pushy because the money sent to China was from our line of credit and are therefore we are having to pay quite a lot of interest to our bank for the missing money.
    Thanks for all your efforts!

    ADMIN – Hi Anette,

    We are not the administrators for this settlement. Your best bet to secure additional information is to reach out to the Federal Trade Commission.

  44. Annette Rudolph says:


    On reading the case summary again, I noticed that there was a “violation to the bank secrecy act”. Can you tell me if the TD bank of Canada was involved?

    ADMIN – Hi Anette,

    I can’t. You can reach out to class counsel to obtain that info.

  45. Barbara D'Ambrosio says:

    I have supplied all my receipts. When can I expect to be reimbursed?

    ADMIN – Hi Barbara,

    This could take a very long time. There is the possibility of appeals.

  46. Barbara weiler says:

    I sent in the paperwork last year and I have not heard anything about getting my refund back. I was scammed into sending money $500 worth or $492 was sent by Western Union to a Mexican scam. How do I get my refund?

    ADMIN – Hi Barbara,

    Contact the Federal Trade Commission to secure updates specific to your claim.

  47. JP says:

    Why can’t this all be speeded up and make the refunds to people that are due them? Seems that this process is taking too long and should be handled more quickly cause we all are in need of our funds or I am in need of mine. Please handled this more quickly

    ADMIN – Hi JP,

    We have no control on how quickly this is handled by the courts.


    I was scammed by a guy in Nigeria and sent him $300.00 for services he never rendered or owned. I sent it thru Western Union. Never heard from him again. Never saw the money again either-

    ADMIN – Hi Kimberly,

    If you believe you are a member of the class please file a claim.

    • larry gsell says:

      I would be suing the bank too for letting this happen to you if they said the checks were good unless someone in the bank was helping the scammers help them .. someone got me for $2,500.00 dollars to buy a motorcycle please make sure you check about the bank went they said checks were authentic

      ADMIN – Hi Larry,

      Each of us needs to be responsible and cautious to avoid becoming the victim of a scam.

  49. Michelle says:

    Is there a way to review how my claim is going?

    ADMIN – Hi Michelle,

    Contact The Federal Trade Commission

  50. Barbara June says:

    I was sent form to complete and return to Louisville KY concerning Western Union Class Action. The paper work has all been submitted when will I receive any further information regarding the case or everything finalized. Barbara June

    ADMIN – Hi Barbara,

    I believe this case is still in the courts. If you need updates you need to contact the class action administrator

  51. JP says:


    ADMIN – Hi JP,

    Are you asking us? We are not the administrators or attorneys engaged in this process. It is up to the Federal Trade Commission to bring this to fruition.

  52. JP says:

    What is the telephone No. for the Federal Trade Commission or whoever can be contacted regarding this cause they need to handle it more quickly???

    ADMIN – Hi JP,

    The telephone # for the trade commission,


  53. carol hovanes says:

    Hi wondering where this settlement stands I previously put in a claim.

    ADMIN – Hi Carol,

    This has not been paid yet.

  54. Patrick Tolley says:

    I filed a claim and was e-mailed an ID Code why wasn’t I given a Pin Code?

    ADMIN – Hi Patrick,

    The class action administrator will be best qualified to answer your question. Please reach out to them.

  55. Benito says:

    I had a fraud case but never heard back I only have paper work from the case, I lost the western union docs.

  56. JP says:

    This has already been going on for 1 1/2 years now it is time that the Dept. of Justice and the Administrator handles it now once & for all and reimburse victims their funds. It should not be taking this long and the Judge whoever he was should not have extended it from Feb. 12, 2018, until May 31, 2018, all he has done is prolong this and the Administrator should have been ready to handle so why all of this time. The telephone No. you gave me was not a good phone no. to speak to anyone just push buttons

    ADMIN – Hi JP,

    Try the main page for the admin

  57. JP says:

    On This page it is still saying deadline is Feb. 12, 2018, it has not been changed. Exactly who is the administration and what connection do you have in all of this? The process of all of this should be handled more promptly.

    ADMIN – Hi JP,

    The extended deadline has been updated. Thanks for letting us know. The administration is a third party that handles the distribution of the settlement. In this case the administration is Gilardi & Co. We are in no way participants in this process. Our website is private and purely informational in nature. If you have complaints regarding procedural experience you can reach out to the FTC.

  58. Janet Watkins says:

    Still waiting for remittance money, is this a joke. Phone number stinks.

    ADMIN – Hi Janet,

    Have you tried reaching out to the FTC directly?

  59. JP says:

    Give an Update this was originally to end Feb. 12, 2018, now extended to May 31, 2018, well that is almost here. Get busy and make refunds it has taken long enough

    ADMIN – Hi JP,

    Sadly we are not tasked with issuing refunds.

  60. Edward Adderly says:

    Hi, I been waiting for along time to receive my funds back? Can somebody please give me an update or Status on when will receive my funds back to me please?

    ADMIN – Hi Edward,

    This has not been paid yet but you can contact the class action administrator to obtain updates.

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