Class Eligibility

You are a member of the settlement if you experienced an outage of any one or more of your cable TV, telephone or internet services from CCE for twenty-four or more consecutive hours during any of the following time periods:

  • May 31, 2011 through June 30, 2011 (June tornado);
  • August 27, 2011 through September 26, 2011 (Hurricane Irene);
  • October 29, 2011 through November 29, 2011 (October snowstorm); and/or
  • February 7, 2013 through March 6, 2013 (Blizzard of 2013)

you did not receive a credit for such outage(s).

Estimated Amount


You will receive a credit or a reimbursement in the amount of $21 per documented outage

Proof of Purchase


Case Name

Bruce M. Cooper, et al. v. Charter Communications, Inc., et al.,
No. 3:12-cv-10530-MGM
District Court for the District of Massachusetts

Case Summary

This lawsuit claims that Charter Communications, Inc. and Charter Communications Entertainment I, LLC (hereinafter “CCE”) should have granted credits to customers for outages for twenty-four or more consecutive hours caused by severe weather events that knocked out the customer’s cable TV, telephone or internet services and/or the customer’s electricity thereby precluding access to cable TV, telephone or internet services, and that CCE failed to clearly, conspicuously and accurately disclose its credit and refund policy to its Massachusetts customers. The Plaintiffs allege that CCE is liable for damages for the four relevant time periods – May 31, 2011 through June 30, 2011; August 27, 2011 through September 26, 2011; October 29, 2011 through November 29, 2011 and February 7, 2013 through March 6, 2013.

Settlement Pool





Cable Outage Claims Administrator P.O. Box 9007
St. Louis, MO 63101-9007

11 responses to “Charter Communications Outage Class Action Settlement (Massachusetts Only)”

  1. Paul Airoldi says:

    I tried to go on the site by typing in the URL. None of my browsers would allow access. I wanted to make sure we were included in the settlement. Any assistance would be appreciated. Thanks!

    ADMIN – Hi Paul,

    All the URLs work for me in all browsers.

  2. thomas Fitzgerald says:

    How do I determine if I am included in the settlement ?

    ADMIN – Hi Thomas,

    Did you have an outage of more than 24 hours in the listed dates?

    If that is the case did Charter credit you for the time that you did not have service?

    If the answer is no you are a class member.

  3. Mary Rice says:

    I received a letter about class action suit and would like to know if i am eligable Mary Rice 39 Swan Ave Worcester Ma

    ADMIN – Hi Mary,

    Please refer to the class eligibility section to know if you are eligible.

  4. Craig Cutting says:

    I received your letter but honestly i cannot say i remember cable ever letting me know about outages for any dates. I live in the town of Paxton, could anyone tell me if those dates apply to me? I don”t beleave that my bill has ever changed! Craig Cutting

    ADMIN – Hi Craig,

    If you received a letter you are most likely a class member

  5. Kimberly Tudor says:

    Are any of these dates the Ice Storm?

    ADMIN – Hi Kimberly,

    I don’t know. I do not live in Massachusetts. All of these dates appear to be related to weather events.

  6. Maureen C Hanlon says:

    I submitted a Proof of Claim form in Sept.
    I just received a “Corrected: Proof of claim form, but I do not see what has been corrected.

    Anyone know?

    ADMIN – Hi Maureen,

    Maybe the dates in which you had outages that were not credited?

  7. Nancy Genese says:

    I reside in Paxton Ma and have rececived both the first claim letter and now the “corrected” letter, and it states on page 4 if you are not sure whether you are included in the Settlement you can ask from free help, but the website does not offer any additional help. It’s been so long I honestly do not remember if we were ever reinbursed for any outages. Would you suggest I complete the “Claim” form anyway and send it in.

    ADMIN – Hi Nancy,

    How about calling Charter customer service? I am sure they keep records.

  8. Anne Marie Boyle says:

    When do you expect a disbursement of the settlement proceeds to class members?

    ADMIN – Hi Anne Marie,

    I believe this settlement was paid out last year.

  9. Anne Marie Boyle says:

    I did not receive my settlement proceeds from this class action even though I timely opted into the class. What do I do?

    ADMIN – Hi Anne,

    Not much. It is too late to escalate as the admin is no longer handling this case.

  10. Dianne says:

    I never received my proceeds. What do I do now? I sent in all of the information in plenty of time.

    ADMIN – Hi Dianne,

    This settlement was already paid out.

  11. Sue says:

    We should file a lawsuit for those of us that didn’t receive any money in the settlement! I never received anything either and cannot access any website for information.

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