Class Eligibility

All persons who Defendant assessed an LPC by Frontier Communications for California residential telephone service that was paid from December 1, 2008, through February 21, 2018

Estimated Amount

Varies

Those that submit a claim will receive a settlement estimated at no more than the greater of $1.30 or 1.5% of the unpaid balance for two years or alternatively a credit in the amount so assessed and the greater of $2.50 or 1.5%

Proof of Purchase

Yes

Case Name

Deanna Gastelum and Heather Bryden v. Frontier California Inc., et al
Case No. GCG-11-511467
Superior Court of California, County of San Francisco

Case Summary

The lawsuit claims that Defendant violated California consumer protection laws and other state laws by imposing Late Payment Charges (LPCs). The suit seeks to recover monetary damages, restitution, and injunctive and other relief.

Settlement Pool

$10,600,000.

Deadline

06/21/2018

Contact


Gastelum v. Frontier California Inc.
Kurtzman Carson Consultants, Settlement Administrator
P.O. Box 404041
Louisville, KY 40233-4041
Class Counsel: 925-300-4455

11 responses to “Frontier Communications Late Fee Class Action Settlement ( California Only)”

  1. Jillynne says:

    Claim form will not submit.

    ADMIN – Hi Jill,

    Reach out to the class action administrator.

  2. L Escoto says:

    before I can even get to the claim form, it wants a certification of the following statement: I also certify that I received one or more telephone facsimile messages of material advertising the commercial availability or quality of any property, goods, or services by or on behalf of OCO Biomedical, Inc. on or after March 18, 2012. What the heck does this have to do with the class action against Frontier?

    ADMIN – Hi L,

    Contact the class action administrator. It appears the link is pointing you to the wrong path.

    • maham tower inc. says:

      Dear MAHAM TOWER INC,

      i was never told about a contract and trusted these crooks with auto pay. after telling them to close my account they still stole two months of charges and now claim to want a cancellation fee,,,…

      Your monthly statement for your account is now available and your payment of $366.88 is due on June, 6. Please log in to your Frontier Online Bill Pay to pay your outstanding balance, view your statement and review important customer notices. You may also use this site to save payment methods for future use, quickly set up Auto Pay, or to shop for Frontier services.

      ADMIN – Hi Mahan,

      This is not a customer service queue. Please reach the provider directly.

  3. Emily J Myers says:

    I jave had Frontier for abput 6 months. Now, for pne late payment I am being charged a late fee. No grace with this company.

    ADMIN – Hi Emily,

    If you meet the requirements set forth under class eligibility consider filing a claim.

  4. David Segal says:

    This firm crams and slams early termination fees without quoting the 1st as order is placed. They also are laxxed in issuing out of service allowance for outages lasting more than 24 hours per statute.

  5. Wayne says:

    Will their be a claim for Connecticut. Frontier messed up my credit report with fees and refusing to fix it. Frontier is a nightmare with their billing service.

    ADMIN – Hi Wayne,

    I don’t think so. If you believe local laws were violated please contact a class action attorney.

  6. Evelyn Hawkins-Lopez says:

    I’ve have had reoccurring problems with my Internet, phone and FIOS TV since Frontier took over in California on April 1, 2016. I have had to contact Frontier on a daily basis due to reoccurring service outage issues. I’ve stayed on the line for hours and my issues were still unresolved . In calling to report service outages on several occasions, somehow their system had no history or trouble tickets submissions in their system. As if I had never engaged in reporting my outage issues. None of my services have worked simultaneously at the same time. If my phone was working then my internet and TV was working. If my TV was working, my internet and phone wasn’t working. It has been a vicious ongoing cycle. When I would speak with a supervisor, the supervisor was never any assistance either. The only option the supervisor gave me was to schedule an appointment for a service technician to come out. The date the service technician was scheduled to come out and did not show . When calling the customer service to find out the whereabouts of the technician they would tell me the technician was scheduled to come out on a different date and time. Which was an inconvenience due to my hectic schedule and trying to coordinate funeral arrangements for a death in the family. I’ve had to cancel and rearrange my schedule to accommodate the technician for the confirmed date and time, then turnaround again to rearrange my schedule when the technician no showed and did not not call. Dealing with the inconsistencies of the technician has been a nightmare as well. The BIGGER question I have is how was Frontier Communications able to get through the approval process with the FCC for such a large communications industry purchase without customers being notified and having an opportunity to comment and or given the option to opt out of services with them. Most customers had no idea this was happening until a week before the takeover on April 1. It has been the ultimate April Fools joke on the former Verizon customers. The other “Nightmare” has been the inability to take care of other business with Frontier Communications such as online access to customer accounts and bill payment. Almost two months after the takeover the system still does NOT work properly. The system refuses to recognize repeated login attempts, says account does NOT exist, etc. With all reoccurring issues from the takeover, I should be credited for continuous lack of services not received. But instead my bill has tripled compared to my original plan with Verizon Fios. In addition to my bill tripling, Frontier tried to have me change my current plan with a new plan under them. Which would have caused an early termination fee under my current Verizon Fios plan. Not sure how that works when a majority of the services on the plan hasn’t been consistently rendered. I have gone days without Internet and or phone service. I have had enough of these issues, with unpredictable services rendered and rude customer service support! On May 27, 2016, I switched my cable and Internet to a new company. Since switching, Frontier is refusing to port my phone lines, so they can go under my new cable company. Per Frontier they won’t port over my existing phone numbers while cancellation is pending. Cancellation of services can not be terminated completely until my phone lines are ported. Frontier has agreed to port my phone numbers on June 2, 2016. Of course it never happened. I have erroneous late fee charges on my credit report that they refuse to remove. Customer service is the worst, I still don’t comprehend how they are still in business.

    ADMIN – Hi Evelyn,
    This is not a general customer service channel. Here you are invited to comment or ask questions specific to the class action settlement.

  7. Keiva McAllister says:

    I was never told about a contract now I have an outstanding bill that is in collections. and messing up my credit

  8. Linda Shepherd says:

    Hello I just wanted to know if settlement was reached yet? Also, if so when will we be received. Thank you

    ADMIN – Hi Linda,

    The fairness hearing was not until July 20th which means we need to wait for a period to see if appeals will arise.

  9. Beth Giansiracusa says:

    I too have frontier on my credit report. I had both Internet and phone installed Oct. 2017. My phone number was transferred and now is being held hostage. I was charged late fees and after 1 month the Internet stoped working and the phone never worked. Because I travel I was not aware that the Internet didn’t work and the land line I transferred was used as a more or less message collector I waited to call Frontier about the lack of service. It took a technician 10 days to come out. He spent over 3 hours. Came in said it was all fixed and left. That was a lie. I can show from my laptop’s program that I was not able to connect. They credited my account half what they said I owed them and I said that was unacceptable. They sent me to collections and now they have messed with my credit report. I was planning on filing a small claims suit. I know I’m late to this class action…. but…. maybe you all can help. I want my old phone number back!!

  10. Beth Giansiracusa says:

    Where’s my comment?

    ADMIN – Hi Beth,

    Under moderation. I get to read it before making it public.

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