Class Eligibility

All persons who Defendant assessed an LPC by Frontier Communications for California residential telephone service that was paid from December 1, 2008, through February 21, 2018

Estimated Amount


Those that submit a claim will receive a settlement estimated at no more than the greater of $1.30 or 1.5% of the unpaid balance for two years or alternatively a credit in the amount so assessed and the greater of $2.50 or 1.5%

Proof of Purchase


Case Name

Deanna Gastelum and Heather Bryden v. Frontier California Inc., et al
Case No. GCG-11-511467
Superior Court of California, County of San Francisco

Case Summary

The lawsuit claims that Defendant violated California consumer protection laws and other state laws by imposing Late Payment Charges (LPCs). The suit seeks to recover monetary damages, restitution, and injunctive and other relief.

Settlement Pool





Gastelum v. Frontier California Inc.
Kurtzman Carson Consultants, Settlement Administrator
P.O. Box 404041
Louisville, KY 40233-4041
Class Counsel: 925-300-4455

6 responses to “Frontier Communications Late Fee Class Action Settlement ( California Only)”

  1. Jillynne says:

    Claim form will not submit.

    ADMIN – Hi Jill,

    Reach out to the class action administrator.

  2. L Escoto says:

    before I can even get to the claim form, it wants a certification of the following statement: I also certify that I received one or more telephone facsimile messages of material advertising the commercial availability or quality of any property, goods, or services by or on behalf of OCO Biomedical, Inc. on or after March 18, 2012. What the heck does this have to do with the class action against Frontier?

    ADMIN – Hi L,

    Contact the class action administrator. It appears the link is pointing you to the wrong path.

    • maham tower inc. says:


      i was never told about a contract and trusted these crooks with auto pay. after telling them to close my account they still stole two months of charges and now claim to want a cancellation fee,,,…

      Your monthly statement for your account is now available and your payment of $366.88 is due on June, 6. Please log in to your Frontier Online Bill Pay to pay your outstanding balance, view your statement and review important customer notices. You may also use this site to save payment methods for future use, quickly set up Auto Pay, or to shop for Frontier services.

      ADMIN – Hi Mahan,

      This is not a customer service queue. Please reach the provider directly.

  3. Emily J Myers says:

    I jave had Frontier for abput 6 months. Now, for pne late payment I am being charged a late fee. No grace with this company.

    ADMIN – Hi Emily,

    If you meet the requirements set forth under class eligibility consider filing a claim.

  4. David Segal says:

    This firm crams and slams early termination fees without quoting the 1st as order is placed. They also are laxxed in issuing out of service allowance for outages lasting more than 24 hours per statute.

  5. Wayne says:

    Will their be a claim for Connecticut. Frontier messed up my credit report with fees and refusing to fix it. Frontier is a nightmare with their billing service.

    ADMIN – Hi Wayne,

    I don’t think so. If you believe local laws were violated please contact a class action attorney.

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