Class Eligibility
The Court decided that this Settlement includes a Class of all cardholders, as identified in Green Dot Defendants’ business records, who attempted to and were unable to use their Green Dot-issued, MasterCard-processed cards to access or spend their account funds from May 15, 2016 through May 22, 2016 as a result of the Service Disruption. Eligible Settlement Class Members will have been mailed notice of their eligibility, and Settlement Class membership will be verified against that mailed list.
Estimated Amount
Up to $100 This settlement provides a cash payment up to $100 for losses resulting from the service interruption & a one-month holiday from card service fees. If the total number of claims exceeds the $2,000,000 pool the payments will be adjusted down pro rata
Proof of Purchase
Case Name
Lewis, et al. v. Green Dot Corporation, et al. Case No. 2:16-cv-03557 District Court for the Central District of California
Case Summary
The lawsuit alleges that, due to technical issues occurring during a processor conversion, some holders of Green Dot prepaid debit cards and some holders of Walmart MoneyCards issued by Green Dot experienced a longer-than-anticipated disruption in service for portions of the period of time between May 15, 2016 and May 22, 2016 (the “Service Disruption”). The Defendants in the lawsuit deny that they are or can be held liable for the claims made in the lawsuit. The Settlement does not establish who is correct, but rather is a compromise to end the lawsuit.
Settlement Pool
Settlement Website
Green Dot Prepaid Card Service Disruption Class Action Settlement (this website has been discontinued)
Green Dot MoneyCard Settlement Administrator P.O. Box 6336 Portland, OR 97208-6336 1-844-319-7640

99 responses to “Green Dot Prepaid Card Class Action Settlement”

  1. Sabrina Smith says:

    I use to have green dot prepaid they stop them

  2. michelle royce says:

    Hi my name is Michelle Royce my I filled ou this twice
    It doesnt seem to be going through? please lmk if i am doing this correctly?

    ADMIN – Hi Michelle,

    The form seems to be working correctly. Perhaps you should try it with a different browser

  3. Sherri Clark says:

    I have had Walmart Money card during he period specified.

  4. Kimberly Leopold says:

    They cheated devout my money I refuse to purchase another

  5. Rodney Mitchell says:

    I would try and buy things with my card and the transactions wouldn’t go through. This happened like 5 times.

  6. Latrina scott says:

    I have a walmart green dot Walmart card during these dates

  7. Daniel nelms says:

    Always saying Invalid card

  8. Veronica Salters says:

    I would try and buy things with my card and the transactions wouldn’t go through. This happened like 5 times.

  9. Antonio Allen says:

    I don’t have my proof of purchase

  10. Bobbie says:

    I don’t have proof of purchase. I don’t know how to give documentation because I don’t save that stuff. Am I just out of luck?

    ADMIN – Hi Bobbie,

    I think so, but you can check with the admin.

  11. melody deluna says:

    I had a walmart green catd during this time and couldn’t make transcations i had to borrow from my kids to get for food and personal items during this time and dog food that was embarassing when you know you have 300.00 on it. I know longer rest with any green card i now deal with the banks.

  12. Michael Angerstein says:

    Me either I could buy things and send money load money at time, think my card only worked a few times the rest it di didnt

  13. Tanessa Ragsdale says:

    I have a green dot and every time i put money on it they take it sayin i owe it

    • Angela M. Sargent says:

      I had the same problem. My friend put $200.00 on the card. I verified it before I went grocery shopping. When I got to the register they said it wouldn’t go through. I had to call the card the next day and they said I owed it to them also. I just don’t understand that at all. It was very frustrating.

  14. Rosey says:

    My Son sent me $50.00 last week on a Green Dot Money PAC card. I tried to load it on my Walmart card and a big red banner came up and said..Due to the Fraud on Green Dot cards this card cannot be loaded. Click here for a refund. So I clicked it and another banner came up and said ..This card cannot be loaded. So I filled it out again and got…This refund has already been processed….. I have been on many web pages and have called so many numbers and just like everyone else I’ve read about, could never get a live person. In the past, I’ve used Green Dot for many years and it didn’t use to be like this. There was always a way to speak to someone. Especially it it appeared that you were having trouble with the prompts. You would get..Hold on while I transfer you to a specialist..WHAT HAPPENED!!!! So now they just never hear your problem and Keep Your Money, Based on what I’ve read and now experience I GUESS SO!!!!

    ADMIN – Hi Rosey,

    This is a completely different issue. I encourage you to contact customer service.

  15. brandi dukes says:

    Thanks for your help

  16. brandi dukes says:

    Thank you someone finally to help peopleine me

  17. LaAdenata Allen says:

    They stole my money from me and I didnt recieve my card yet.

  18. lisa says:

    I had got a card set 5 2017 and it did work

  19. Daphine Brown says:

    Yes I have had Green Dot card loaded a large amount of money and couldn’t get it back off my card or a purchase. Now I am terrified to use any kind of card of any sort. Because it too many technical error I can’t cope and deal with that right now the way economic is these days you’ll be in the street which I would be right now.If my children haven’t took me in.That what a technical error can cost you just about your lively Hood.

    ADMIN – Hi Daphine,

    Very sad story.

  20. Barbara whitmirre says:

    I bought two cards at CVS in Paris Texas $500 a piece and when I hold to activate it they took my money it was $1,000 total barbara whitmire

    ADMIN – Hi Barbara,

    Are you planning on filing a claim?

  21. Mari aragon says:

    I bought the card for my daughter and she could never access it

    ADMIN – Hi Mari,

    That sounds super frustrating.

  22. Ryan J Zuniga says:

    Yes I clearly remember this time I was homeless and moving from hotel to hotel I did purchase a GreenDot card at Walmart and and I did load my money onto there because some hotels do not take reservations without a credit card it was a hotel that I stayed in that told me that my payment was not received but when I checked the Walmart greendot card funds we gone. I even put in several claims for charges that were made that I didn’t make. I also put money into their savings which was called The Vault and then they didn’t even want to give me my money from the vault. I spent a lot of time arguing and knights without a place to sleep with over this . In August I just shut the card down. However I did not receive any claim letter probably because I’m no longer at the address that I was at the time what do I do from here on out to meet the deadline.?

    ADMIN – Hi Ryan,

    You are still within the deadline to file.

  23. R Griffin says:

    Yes I bought a GreenDot a couple years ago due to the fact I thought it would be convenient to pay bills but they never really wants to explain to her how it really works so was rather kind of hard way inconvenience I experience money being disappeared off my card as well as others and they act like they didn’t know what I was talking about some quite upset about that

    ADMIN – Hi R,

    If you feel you are a member of the class you still have time to file a claim.

  24. RochelleC says:

    If you filed a claim, how and when will you be notified. Thank you.

    ADMIN – Hi Rochelle,

    You will receive a check via mail if the case is finalized and all appeals have been cleared This takes place after the deadline has passed.

  25. Valerie carter says:

    So after deadline we will get a check for 100 if no proof if you have proof then it’s more correct and when will the checks be mailed out

    ADMIN – Hi Valerie,

    After the deadline has passed and all appeals have cleared the settlement administrator will make allocations that first address the claims of those with proof and secondarily address the claims of those without. As to the amount you will receive that will vary based on the number of qualified claims.

    • Valerie Carter says:

      Ok thanks so how long will that take and when will checks be mailed out

      ADMIN – Hi Valerie,

      After final hearing you wait for appeals and then the funds are distributed. This can take from months to years.

      • Valerie Carter says:

        Ok why so Long

        ADMIN – Hi Valerie,

        Because the courts have a myriad of cases in their hands and a shortage of judges. Also because law firms need enough time to put their cases together.

  26. Natalie says:

    I was sent a claim number and filed with proof of loss how do I find out what my settlement is going to be and when should I get paid

    ADMIN – Hi Natalie,

    You will most likely get the amount lost due to the interruption as long as it is under $100 and a one month holiday from service fees. If there were a ton of people that applied the amount may be less since the settlement is set to be distributed as pro rata. Meaning all qualified applicants get an equal portion of the total pool after all expenses have been paid.

    • Natalie Hebert says:

      I filed the claim with my proof of loss wanted to know when payments would be sent thanks

      ADMIN – Hi Natalie,

      Payments usually take place after the deadline has passed and all appeals have been resolved.

  27. Angel M Dentigance says:


    ADMIN – Hi Angel,

    Hopefully you filed a claim.

  28. Valerie Carter says:

    Had checks been mailed out yet

    ADMIN – Hi Valerie,

    No, the deadline for this case is not until February.

  29. Bryan says:

    Currently on 1/4/18 i had over 2100.00 of unauthorized ATM withdrawals/purchases of 109.30 10x and 103.00 10x, along with 25.00$ in fees. I would llike to fill suit against them after reading a lot of reviews, i have a feeling i am not going to get that money back.

    ADMIN – Hi Bryan,

    If you want to file a lawsuit against anybody you need to do it by securing your own lawyer or representing yourself. If you believe you are a part of this settlement please file a claim.

  30. Natalie Bear says:

    How do you find out about your claim I’ve tried calling the admin number and it always has a busy signal 24 hours a day 7 days a week. Is there any other option

    ADMIN – Hi Natalie,

    Look up Epiq class action administration, they are the ones handling it.

    • Natalie Bear says:

      I sent in a claim for 750 with proof and documents how do I know if it was accepted I was sent a claim number in the mail pretty sure I filled out all the paperwork correctly but how do I check on if it was approved

      ADMIN – Hi Natalie,

      You can contact the class action administrator.

    • Natalie bear says:

      Thanks that helped a lot I’ve been searching for that information

  31. Jeremy Hughes says:

    I got a claim number in the mail and filed a claim and my paperwork says the deadline was December 2th. Filed my claim December 1st. Then I Got a email saying claim approved along with a conformation number and it said I will recieve my check within 45 days….Today makes 45 days…now the deadline is February and from what I’m gathering from these reviews this could take months to years???? SayyWhatttt ???? So why would y’all tell me payment will be received within 45 and it’s obviously going to be over the 45 yard line. When do you reckon I might get that check I’ve heard so much about?

    ADMIN – Hi Jeremy,

    That is the way class action settlements work. When appeals happen things get delayed.

  32. Valerie Carter says:

    When will checks be mailed out

    ADMIN – Hi Valerie,

    Claims are usually paid out after the fairness hearing and once all appeals have been resolved.

  33. Angelique Vargas says:

    February 2, 2018

    Any word on when checks are being sent out, or any way to find out when?

    ADMIN – Hi Angelique,

    Nothing at the moment.

  34. Kimberly Wilson says:

    I no longer have the card that I had at the time of the “freeze”. I have completed a claim form in August 2017, will a check be mailed or will it try to go to the card that was affected?

    ADMIN – Hi Kimberly,

    You are likely to receive a check. The terms read as follows:
    What does the Settlement provide?
    This Settlement provides eligible Settlement Class Members with:

    Cash payments for losses due to the Service Disruption. A Claim Form must be timely filed in order to receive this benefit.
    A one-month Fee Holiday from the monthly maintenance fee for his or her account in the form of a credit or reimbursement. Settlement Class Members will receive this benefit automatically without taking any further action.
    Cash Payment:

    A Claim Form must be timely submitted online or by mail to receive this benefit.

    If you are a Settlement Class Member and you suffered a financial or other loss as a result of the Service Disruption but do not have or do not wish to provide Reasonable Documentation of losses, you will be eligible for a payment of up to $100.00. Payments will be reduced by amounts you already received from Defendants as a result of the Service Disruption, except for the Fee Holiday. If the total amount of timely valid claims exceeds $2,000,000.00, then each valid Claim shall be reduced proportionally depending on the number of valid Claims submitted by the Settlement Class. If the amount of valid Claims is less than $2,000,000.00, any remaining funds will be used, if necessary, to pay valid documented Claims as discussed below. The Settlement Administrator will post additional information about the payment amount on this website, if necessary.

    If you are a Settlement Class Member and you suffered a financial or other loss as a result of the Service Disruption and provide Reasonable Documentation of losses, you will be eligible for a payment of up to $750.00. Payments will be reduced by amounts you already received from Defendants as a result of the Service Disruption, except for the Fee Holiday. If the total amount of timely valid documented Claims exceeds $1,500,000.00 plus any remaining funds from the non-documented Claims discussed above, then each valid documented Claim shall be reduced proportionally depending on the number of valid Claims submitted by the Settlement Class. The Settlement Administrator will post additional information about the payment amount on this website, if necessary.

    Defendants will pay a minimum of $1,500,000.00 for the Claims for financial or other losses detailed above. If the Claims submitted for financial or other losses do not equal or exceed the minimum of $1,500,000.00, the remaining funds will be donated by Defendants to one or more nonprofit organizations approved by the Court.

    Fee Holiday/Reimbursement:

    No Claim Form is required to be submitted by a Settlement Class Member for this benefit.

    Settlement Class Members will receive a one-month Fee Holiday from the monthly maintenance fee for his or her account in the form of a credit or reimbursement.

    Additional Benefits Provided By Defendants Pursuant To This Settlement:

    To compensate cardholders for inconveniences and losses as a result of the Service Disruption, Defendants previously provided the following relief without requiring Settlement Class Members to submit a Claim:

    Most Settlement Class Members with an active account received a two-month Fee Holiday from the monthly maintenance fees.
    Certain Settlement Class Members with an active account received a credit to their account in the amount of $50.00. If you are one of the Settlement Class Members who received this credit, your Claim for losses will be reduced by $50.00.

  35. Queen Tate says:

    yes i had a card but i don’t have a clam number will i get my check to in the mail.

    ADMIN – Hi Queen,

    If you did not file a claim you will not get payment.

  36. Kay says:

    What is the eta on the checks being sent out?

    ADMIN – Hi Kay,

    It will be a while.They extended the deadline to submit claims and we need to wait for any potential appeals.

  37. Rebecca Meador says:

    I received a letter back in July. If I didn’t need to submit a claim, how much am I entitled too? The fee holiday is just the 3 dollar maintenance fee right?

    ADMIN – Hi Rebecca,

    If you need details about your settlement you need to contact the class action administrator directly.

  38. michael morrow says:

    Have they mailed out checks yet?

    ADMIN – Hi Michael,

    I don’t think so.

  39. Kay says:

    When will the money be given to us?

    ADMIN – Hi Kay,

    It will be a little while the deadline was barely a month ago.

  40. karen says:

    I was wondering when checks will be sent out for this claim? I’ve been wondering for awhile but can’t find anything online.

    ADMIN – Hi Karen,

    Have you reached out to the class action administrator?

  41. karen says:

    Has anyone received their settlement yet?

    • Kay says:

      I have not. And the number is automated it would be nice to speak to someone. If you do please update here and let us know Karen.

      ADMIN – Hi Kay,

      Have you tried reaching out to Epiq directly?

    • Natalie says:

      No and I’ve called them, they can’t give me any information on my claim not the amount if it was approved if the right proof was sent in all they said is that I was a part of the settlement. And if they needed more proof of from me they would contact me

  42. karen says:

    Well, after both calling and emailing them, I’ve received no information back. It’s been 10 days. It’s 3 months past February1st. It appears we are stuck with the charges, fees and money taken from us.

    ADMIN – Hi Karen,

    Have you tried reaching out to class counsel?

    • Natalie Hebert says:

      How do you reach out to class Council I’ve tried the administrators now they’re telling me that because the case is so old they no longer have information on it

      ADMIN – Hi Natalie,

      • Natalie Hebert says:

        They said they are not the attorneys that handle this case:(

        ADMIN – Hi Natalie,

        Directly from the long notice:

        Lead Counsel
        Defense Counsel
        John A. Yanchunis
        Morgan & Morgan coMplex litigation groUp
        201 N. Franklin Street, 7th Floor Tampa, FL 33602
        Thomas P. Brown
        paUl haStingS llp
        55 Second Street Twenty-Fourth Floor
        San Francisco, CA 94105-3441

  43. Nita says:

    I received a check for $3.00 for the one-month maintenance fee today, May 7,2018.

  44. Kay says:

    I recieved a $3.00 holiday fee check today. That states everyone who is part of the class action will receive one. I hope this is not the only check.

  45. Nathan Baublitz says:

    I received a $3.00 check in the mail as well. I provided documentation of my losses for over $500 I hope this isn’t the only check to be issued

    ADMIN – Hi Nathan,

    It would be best to contact the class action administrator to obtain clarification.

    • Kim B says:

      There is no way of getting a hold of anyone. Calling is just a recording and no one response via email. My claim was sent in June 2017. Still have not received anything.

      ADMIN – Hi Kim,

      This is the company handling the claims. Reach out to them directly

      • Nita says:

        You keep giving out this site and it is not informative as far as this lawsuit or people receiving compecompensation for monies lost !!!!!!! This site is no use!!!!!

        ADMIN – Hi Nita,

        Sorry we could not help you. Hopefully you will find a place on the web that meets your informational needs.

  46. karen says:

    I hope not. Let us know if you hear anything else. I’ve emailed, called, etc with no response. It costs me $3 just to cash a check. May as well save the $3 check to cash the bigger one and still pay $3. Lol

  47. karen says:

    Here we are mid may and still no response from the company. I still haven’t so much as gotten the $3 check. I sent in a claim AND proof of losses incurred. Does this mean I get nothing?

    ADMIN – Hi Karen,

    Have you contacted class counsel?

    • karen says:

      I emailed someone at the link posted with no results.

      ADMIN – Hi Karen,

      Try calling instead.

  48. Nita says:

    You have to deposit the check in your bank account..if you try and cash it at walmart there is a few ($3.00), so pretty much zero..deposit in your bank account.

    ADMIN – Hi Nita,

    It is always a good idea to have a bank account.

  49. Natalie Hebert says:

    I called the admin directly and she said because the case is so old they have no more information on it so what does that mean are we not going to get compensated. Is there anyone besides the administrator that I could call for information

    ADMIN – Hi Natalie,

    What they are telling you is that the funds were distributed already and the administrator has closed shop.

    • Natalie Hebert says:

      All she said was that she looked up the case but they had no information on it because the case was too old and she said she would have a supervisor called me back in 3 days. But they no longer had information on the case. I didn’t even know about the case I received a claim number from either the lawyers or the administrator saying that they got my name from breed. And I was affected by the disruption. I sent in my proof so I was supposed to get $750 minus the $50 they had already given me right after the disruption but I never received any compensation. And I think she was insinuating that I wasn’t going to get any money from the settlement.

      ADMIN – Hi Natalie,

      I suspect you are unlikely to get money if the settlement had a secondary distribution or it was set up to donate the leftover funds to charity.

    • Natalie Hebert says:

      I’m sorry I misread your answer can they do that why wasn’t I compensated for the money that is owed to me I was seriously affected by the disruption

      ADMIN – Hi Natalie,

      There is a good chance your check was issued and lost in the mail. Since you did not escalate within the first 90 days you end up with no recourse.

  50. karen says:

    Don’t feel horrible Natalie, I received nothing either. My case was over 200 in losses with documentation and statements. I got nothing. Not even the $3 check.

    • Natalie Hebert says:

      what’s sad is that the administrators contacted me out the blue 2 notified me of the lawsuit gave me a claim number to file with and I didn’t even get the holiday fee I submitted sufficient of 700 in losses they had already given me the $50 as soon as the disruption happened I didn’t apply for it out the blue they sent me paperwork in the mail told me I was a part of settlement and they give me nothing not even an email to explain what happen how can they do this and get away with it

      ADMIN – Hi Natalie,

      We are really sorry things did not work out.

      • Janet Dupre says:

        Green Dot checks aren’t coming out till the end of June. They have not been issued yet.

        • karen says:

          Thank you! Finally an answer! Please update when you receive yours.

        • karen says:

          Did you receive the $3 check?

          • Janet Dupre says:

            No I never received the $3.00 check but I believe that was the monthly service fee compensation and I do not have Walmart Money Card anymore.

          • karen says:

            I don’t have mine anymore either. We shredded it once it was empty because after this happened it felt unreliable. I couldn’t risk that again. My landlord was ready to toss me and 6 kids on the street until the representative told her at the time that it wasn’t just me.

  51. karen says:

    I didn’t even receive the $3 check. Does that mean I won’t get any part of the settlement?

    ADMIN – Hi Karen,

    Have you contacted the class action administrator to check?

  52. Natalie Hebert says:

    The administrator finally called me to let me know that they are processing out the claims and mailing out the checks . I am a part of the settlement but they have an issue any checks yet. He was not sure on a time frame but I didn’t receive the $3 check because I had already received a $50 credit right after the incident happen

  53. Markea little says:

    I’ve provided my proof of purchase for my card to numerous different emails and I’m being told not received.

    ADMIN – Hi Markea,

    Sorry about that. We wish we could help more.

  54. Kay says:

    Spoke to admin. Checks wont be sent out until the end of July.

  55. Sandra says:

    Finally received a call from 503# Checks will be mail at the end of July.

  56. Natalie says:

    I got 700 dollars today

  57. karen says:

    Someone please update when you receive your check so we all know to look for them.

  58. Juanita Cummings says:

    To date I have not received a check just the $3🙁🙁🙁

  59. karen says:

    I haven’t even received the $3. I bought the prepaid card, couldn’t use my money when I needed it, took it all off when I could and shredded the damn thing. Still no check here either in NY.

  60. karen says:

    Has anyone else received anything

    • Kay says:

      Karen, no but I called and I was told I’d receive 50.00 within 2 weeks. I guess I dont get much because there wasn’t any proof sent in. That was monday the 6th.

  61. Shenell Lewis says:

    Hello.. i received a email saying that i had got a settlement to this case and the money had been put on the walmart card. I no longer have this card.. who do i contact about this?

    ADMIN – Hi Shennell

    Contact the class action administrator.

  62. Juanita says:

    Spoke with claims administration and to date no checks have been mailed out just yet. The only checks that have been mailed was the one for $3(monthly fee). So no one has received any other payments!!!

  63. Juanita says:

    Spoke with claims administrator the only checks issued were the $3 monthly waiver fee. No other checks have been processed nor did he give me a date on when the settlement checks will be mailed.

  64. Kay says:

    Just recieved a check in the kail for 50.00 when my loses were 650.00. Owell.

    • Nita says:

      Yes so did I 😝😝😝 but I provided supporting documents. From this site and another site I’m only seeing $50 being sent smh

  65. James says:

    Green dot continues to steal money from me. My card was lost and I provided proof of my identity, I waited 7 days and finally got the card.

  66. Selenia says:

    I have not received no check in the mail. I have my tracking number for my application.
    How do I rectify this problem?

    ADMIN – Hi Selenia,

    I believe this was distributed a long time ago. You can try reaching out to the class action administrator.