Class Eligibility

You may be a member of the settlement if you own or owned (before December 21, 2017) an iPhone 6, 6 Plus, 6s, 6s Plus, and/or SE device that ran iOS 10.2.1, or an iPhone 7 or 7 Plus device that ran iOS 11.2 or later, and you experienced slower performance on your device(s).

Estimated Amount

$25 per eligible device (or up to a maximum of $500 per eligible device, if the settlement floor price of $310,000,000 is not exceeded)

Proof of Purchase

Yes

Case Name

In re Apple Inc. Device Performance Litigation,
Case No. 18-MD-2827-EJD,

United States District Court, Northern District of California

Case Summary

Apple is being accused of creating a faulty performance management feature introduced for iPhone 6, 6 Plus, 6s, 6s Plus, and SE devices in iOS 10.2.1, and introduced for iPhone 7 and 7 Plus devices in iOS 11.2, slowing down some of those devices.

Settlement Pool

$310,000,000 to $500,000,000

Deadline

10/06/2020

Contact

In re Apple Inc. Device Performance Litigation,
Attn: Claims Administrator
1650 Arch Street, Suite 2230
Philadelphia, PA 19103

1-833-649-0927

Questions@SmartphonePerformanceSettlement.com

IMPORTANT NOTE

To our Subscribers:
Please note that we (classactionrebates.com) are *not* the settlement/claims administrator of this case. We are only an online newspaper of various class action settlements involving U.S. companies.

Please check the Settlement Homepage and FAQs (linked above) for:
-your personal eligibility as a customer,
-any updates on the settlement,
-concerns about your change of address,
-or any questions related to payout amounts, schedules, distribution, and/or checks.
If you still have questions that cannot be answered by the Settlement Page FAQs, please contact the Settlement Administrator directly. The details are provided above. Just scroll up. Thank you, and best of luck.

16 responses to “Apple-iPhone Class Action Settlement”

  1. Phred says:

    I owned an iPhone 6+ when I lived in Singapore. I never experienced any “throttling” at all.

    I do not trust the administrator (Angeion Group). I contacted Apple beforehand, and asked them to make sure my contact details were not included. They complied. I called Angeion Group and verified.

    • Angelica (Admin) says:

      Hello, Phred.

      Thank you for commenting, though I’m not sure if you are interested or not in filing a claim. You mentioned you owned an iPhone 6+ while living in Singapore. The Class Members must be U.S. owners of the included units in this settlement, and within the inclusive time frame, to be eligible for a claim. Also, you mentioned that you had Angeion Group make sure to not include your contact details. Is this your way of saying you had yourself excluded from the settlement?

      • Phred says:

        I live in the USA now. I wanted myself more than “excluded”. I wanted myself “removed”. I did not want to be a class member from the start. It is a privacy thing. I know most readers are interested in getting some money out of class actions. That is fine and dandy if their privacy means nothing to them. I think it only fair that they know that they are putting their privacy at risk.
        If they “exclude” themselves, their name and location get added to a very internet-searchable public record. If they remain in the class, then the administrators keep their details in their records, and they can potentially end up on a public record. I seek to avoid that at all costs. The payout is trivial compared to the risk.

        Thanks.

        • Phred says:

          Another thing I wanted to add; I lived in Singapore ten years. When I returned last year, I almost overnight found myself on class member lists for seven active class actions. I think all of them said that class members must be US residents. Furthermore, I only was a customer of three out of the seven defendants. But wait, that is not all…. I have friends who were US residents during the valid period, and were customers of one or more of the defendants who did not receive the post card. What my observation proves is class member rosters are not compiled with much attention to accuracy. I suspect that class action administrators take a lot of shortcuts when parsing the customer records provided by the defendants.

          I assume notices went out in this case. I do not know anyone who has received a post card or email, and just about everyone I work with is a long time Apple fan (including my brother).

          • David says:

            I do hope you recognize that “privacy” in the United States is a complete joke. We don’t have privacy, no matter how much we may want it. Depending upon the specifics of a class action case, the company may already have detailed information about their customers. For example, the Equifax Data Breach case. No matter how much a person wants to remain private, the company is able to identify each individual whose data was compromised. The closest anyone can get to being totally private with class action claims is to simply not file a claim. Being excluded requires written notification which is then documented in the case. Filing a claim also creates a record of who got paid from a case. Doing neither is as close as one can get to remaining anonymous. There is no other path. Anyone who is a class member of a case remains a class member unless they go through the process of being excluded.

  2. Jorge Gonzalez says:

    I tried to file a claim but it say it’s not in the system

  3. No one says:

    This claim form is straight BS. I have an iphone 6+ I used for 2 years when it first came out. I have both the phone and original box. I input the serial number and get a ‘device not in our database’ error, and inputting my Apple ID info also generates the error. I’m guessing this is because it isn’t currently active, and to force people to print and file a manual paper claim to deter people from submitting.

    Very frustrating.

    • Angelica (Admin) says:

      Hi gmfcl247@gmail.com, We are sorry to hear about your experience. Please note that we (classactionrebates.com) are *not* the Settlement Administrator of this case. We only post opportunities for potential Class Members of various settlements involving several U.S. companies on this website.
      If you haven’t already, please review the details of the iPhone Class Action Settlement above.
      Then please contact the settlement administrator of this case directly, if you believe you are a rightful Class Member. Best of luck.

  4. Mimi Z says:

    I’m experiencing the same thing as many people on here. I have my phone boxes still and typed in my codes for the Two Iphones 6 Plus, 7, and 7 Plus that my husband and I used with the same Apple ID I’ve never changed to even search when the serial number didn’t work and only ONE of them came up. Sent them an email and awaiting response…

  5. user0 says:

    My iPhone’s serial number is NOT recognized 🙁 I live in the US and the said phone has been always active. I don’t feel comfortable sending print/hard copy information and it’s definitely a hassle.

    • Angelica (Admin) says:

      Hi Alain, Sorry to hear that, but is your iPhone experiencing reduced performance according to the terms of the settlement? If not, then you should rest easy. Cheers.

  6. Dina says:

    make sure you are putting in the correct serial # not the the number ZERO for LETTER O … also you may not have the right criteria for the model phone and software. I had to enter mine 2x before it accepted it.

    I have sent in my claim YAY

  7. David says:

    Like others, I had problems trying to do the claim online. Rather than frustrate myself with repeated efforts, I just opted to go old-school and mailed hardcopy claims with iPhone purchase receipts. Sure, I much prefer electronic claim forms. But, old-school works too.

  8. Sam says:

    If you bought your phone on the “gray market” (not an authorized Apple retailer), then you might very well be out of luck if you think you will get anything out of this settlement. Why? Most “gray market” phones are intended to be marketed outside the USA, but the vendor purchased them outside the USA taking advantage of currency exchange fluctuations to get a better price. No this does not mean your iPhone is fake or anything, but it does mean that the serial number will not be in the database because as far as Apple is concerned your phone was intended to be sold in Canada, or some other country. Just in case you did not know it, most new phones sold on Amazon as gray market, and were not intended to be sold in the USA.

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