Class Eligibility

You are a member of this class if you are an individual who while in the State of California purchased one or more private or exclusive branded items of apparel or accessories advertised at a discount of at least 30 percent off the “original” or “regular” price between Nov. 5, 2010 and Jan. 31, 2012 or Jan. 1, 2013 and Dec. 31, 2014.

Estimated Amount


Proof of Purchase


Case Name

Cynthia E. Spann v. J.C. Penney Co. Inc. et al.,
Case No. 8:12-cv-00215
District Court for the Central District of California

Case Summary

This lawsuit addresses deceitful pricing policies where retailers tag something as being discounted when in reality it has never been sold at full price this practice is in violation of California state law which prohibits false advertisement.

Settlement Pool





Spann v. JCPenney Corporation, Inc.
c/o Heffler Claims Group
P.O. Box 509
Philadelphia, PA 19105-0509

58 responses to “J.C. Penney Fake Sale Class Action Settlement “California Only””

  1. Guadalupe Gamboa says:

    Bad Price..

    • Anna Muradian says:

      I ought two pants for $40 dollar each but I have to pay $25.I didn’t understand pants were on sale ,

  2. ELOIS J. BETTIS says:

    Purchased an item that was marked as a sale price, discovered it was the same price prior to the sale.

  3. Nick says:

    Wow I got ripped

  4. Betty says:

    That is awful,I always though I was getting a bargain.

  5. Barbara Floyd says:

    I’ve always considered JC Penny’s a great and trusted store. Very disappointed to find out I was mislead.

  6. Lisa says:

    This claim requires receipts although your site says it does not.

    ADMIN – Hi Lisa,

    It does not. Carefully review the instructions and forms.

  7. Christine Hansen says:

    I cannot open the settlement form.

    ADMIN – Hi Christine,

    I just tested the form and it works.

  8. Michelle B. says:

    Link to claim form is not working.

    ADMIN – Hi Michelle,

    I just tested and it works.

  9. T says:

    Leaving a comment on here about how you are upset, and that you got ripped off, will not help your chances of getting a check. Keep it to yourself.

  10. Martin says:

    Good, that’s the only way to learn, thanks. ..

  11. J says:

    I received a notice in the mail I can’t believe they ripped me off

  12. Django says:

    Khol’s does this as well all the time. Though I think they might skirt the law by raising the prices and having a buy 2, get 1 free.

  13. Jeni says:

    anyone know why this is only a california only class action? I am pretty sure the same thing is happening in oregon too. I recently purchaced a ton of Jc penny clothes at that same pricce and it seems that the sale prices are alway the same as the non sale prices.. It seems like a company wide pratice not just one state lawsuit.

    ADMIN – Hi Jeni,

    The terms of the settlement read as follows: “J.C. Penney class action settlement Class Members include all individuals who while in the State of California purchased one or more private or exclusive branded items of apparel or accessories advertised at a discount of at least 30 percent off the “original” or “regular” price between Nov. 5, 2010 and Jan. 31, 2012 or Jan. 1, 2013 and Dec. 31, 2014.” If you feel there is a similar situation in Oregon you may want to reach out to attorneys whose main area of expertise is class actions to see if they are willing to explore it.

  14. Matt says:

    I bought some suiting and such back in late 2013 totaling ~$250. I don’t have any receipts from then and believe I payed with cash at the time. Do I need to specify this amount in the cash payment claim form, or will the unverified purchase amount not matter for settlement purposes?

    ADMIN – Hi Matt,

    When you file a claim without a receipt the admin expects you to fill the form to the best of your recollection. Unfortunately without a proof of purchase the amount you receive is likely to be capped.

  15. Leo says:

    Well I really got ripped off by JCPenney and I actually thought that was a really good story but I guess not.

    ADMIN – Hi Leo,

    This settlement has nothing to do with the quality of the store. The settlement addresses false sale prices.

  16. Maranda says:

    I cannot open settlement page

    ADMIN – Hi Maranda,

    I just tested the page and it appears to be working.

  17. Laurie says:

    The postcard says you may enter your unique cust # on the settlement website to review your qualifying purchases. I can not find a website that lets you do that.

    ADMIN – Hi Laurie,

    Click on the link that reads “click here to file a claim…”

  18. Ellen says:

    I also received a postcard with a unique number but I do not see a place on the claim form to enter it nor do I see a link, although I do recall seeing one previously when I first an email about it.

    The claim form only has a place to enter the unique number, not a way to see the qualifying purchases.

    Also, if I have qualifying purchases (and I know I do), will this be considered enough for a full refund or just a capped one?

    Do people really save receipts from that far back? I mean, I’d have boxes of papers if I saved all of them.

    Thank you

    ADMIN – Hi Ellen,

    The claim form is intended for you to enter your qualifying purchases.
    The settlement will be based on the number of qualified participants.Here are the terms:
    JCPenney has agreed to make available $50 million to compensate Class Members who file valid claims. The cash component of the Settlement will first pay notice and administrative costs in an amount not to exceed $2,667,000, plus attorneys’ fees and costs and a payment to the Class Representative as approved by the Court. The remaining amount will be paid to Class Members. Class Members can decide whether they want to request a cash payment or a JCPenney store credit of equal value. The amount of the cash payment or store credit will be based on the amount of purchases you made of private and exclusive branded apparel and accessories during the class period and on the number of valid claims that are filed. Please note that you can give your store credit to someone else but it cannot be resold or exchanged for cash. Your store credit can be used for any on-line or in-store purchase, and it does not expire.

    I don’t know if people keep their receipts. In my case I always keep a couple of year’s worth of receipts but every person is different.

  19. Ellen says:

    One more comment, I called Penney’s and asked for statements and they can only go back 5 years.
    But, I am requesting what I can.
    Thank you.

  20. beth says:

    J.C. Penny considers everything sold for 50% off or less to be a full price sale. This has been true for at least 15 years. I worked for them.

  21. Em MacAleer says:

    J.C. Penny has been doing this routine since at least 1977 when I worked for them & changed original price tags to a higher price before re tagging merchandise with new “sale” price.

  22. jennifer long says:


    ADMIN – Hi Jennifer,

    I can’t. You can get your form by going to the website and printing it yourself.

  23. Esma Rakic says:

    That is not all they do. They rip me of on 30% price adjustment in 2010. Instead crediting me whole total ticket price then they charged me with 30% off. But I never received the credit from first ticket. So I paid twice for same items. What can I do about that?

    ADMIN – Hi Esma,

    How about contacting the class action administrator?

  24. Linsey says:

    Filed my claim form. Wondering how long it takes to receive credit or check?

    ADMIN – Hi Linsey,

    Many settlements take years to be finalized.

  25. Jack hermiz says:

    Hello how is everybody any body else got problems with National check Bureu really considering a class action lawsuit against them to stop trying to collect on debt from 1998 that they bought from the currently out of Business Wachovia credit card company . 5869078171 Jack thank you

  26. Nelson castro says:

    We were part of the settlement refund but we moved so I don’t know if we can contact tomchane to new address

    ADMIN – Hi Nelson,

    Yes, you can write to the admin, make sure you include your claim # when submitting a change of address.

  27. Edna Asberry says:

    Hello can someone please help me get my cash payment, on 1-26-17 I received an email stating that I selected store credit on my claim form. I responded with a copy of my claim form showing that I selected cash payment. The proof was sent to the claim administrator, I received another email saying:Thank you for contacting Heffler Claims Group
    When you filed your claim form online you selected in store credit,unfortunately we cannot make changes to your claim form. I responded, Thank you for your response I sent detailed information showing that I selected cash payment I enclosed a copy of my claim form with the cash payment box selected can you please accommodate my request.
    Can someone please tell me how I can get my cash payment. If there was a mistake made I didn’t make it so it’s only fair that it be corrected.
    Thank you please help!

    ADMIN – Hi Edna,

    We are not the admins. You need to your the admin info to reach out to the proper party.

  28. R. Furiga says:

    When I got an email from the settlement administrator, I tried using the code and PIN# for my JCPenney rebate online at JCP.COM. It worked, so I thought I would hold onto it for awhile until I needed a big ticket item (I was awarded $350.00). Now my code and PIN# do not work anymore and I never got to use any of the money! I wrote to the settlement administrator and of course they didn’t get back to me. I had no way of knowing that the code would stop working. I will never shop at JCPenney again after this. I used to spend thousands of dollars a year there, and they have lost my business forever.

  29. Angelo Coronilla says:

    I received a noticed in the mail from J.C. Penney Corporation . My I.D. #30853KVBTHMOF.I haven’t received any cash payment so far still waiting.

    Angelo Coronilla

  30. Hideko Takakta says:

    i received an email from Heffer Claims Group after I notified them that I did not receive the share of my refund that was settled in the class action law suit. It said: Please use the card and pin number below to make purchases online at the JC Penney store website. Card # and Pin numbers were included in the email. How do I go about using this when I don’t shop online. Also, no amount of the refund was mentioned. I would like more information. I don’t know where else to turn since the email said “ ”

    ADMIN – Hi Hideko,

    Contact this number 844.777.8055

  31. Peggy Martinez says:

    I have filed a claim from but have not heard any thing yet. Please give me information on this matter.

    ADMIN – Hi Peggy,

    For information regarding settlements you must contact the admin directly.

  32. Linda says:

    The card and pin # the settlement administration emailed me doesn’t work. Looks like I just lost $175, again! No response from admin. It was never supposed to expire. No one to contact, of course. What a con job.

    ADMIN – Hi Linda,

    Consider contacting class counsel.

    • Linda says:

      Update: It appears there was a computer malfunction and now the gift card option is working again. So I was able to make purchases today. Whew! Thank you Admin.

  33. Rita says:

    Just figured it out, I was entering the number in the credit card area instead of the gift card area.

    ADMIN – Hi Rita,

    You are quite welcome. Thanks for the info. It may be useful to other class members having issues with the form.

  34. Linda Shepherd says:

    my name is Linda Shepherd and like so many others, I have not received a letter nor did I receive a check in the mail. I did find out that the case was settled in January 17,2017. However, I have yet to get anything. thank you

    ADMIN – Hi Linda,

    Did you ever made an effort to contact the class action administrator using the information provided on your post card?

  35. Beverly stevens says:

    My ID number is 3085353DKKWPR I’m involved in the class action suit against jc pennys. Have not received any information about a pay off and what if any has been settled.

    ADMIN – Hi Beverly,

    It is customary to reach out to the class action administrator. I do not have information on specific cases.

  36. Teresa says:

    8:09 AM 6/27/2017
    I received my claim to file for a refund did

    all I was supposed to and even checked for

    awhile up to this date : 8:06 AM

    Nothing has been given to me! How does
    that work?? Seems this kind of thing has
    happened to me before. How is it that
    some of us never receive what we are
    entitled to in a class action suit and others

    ADMIN – Hi Teresa,

    Contact the class action administrator.

  37. Marina says:

    I have no yet been notified of anything at all please help.

    ADMIN – Hi Marina,

    As much as class action rebates wishes to help you we can’t. To obtain details about your claim you need to contact the admin directly.

  38. Diane Mays says:

    I was in the class action law suite against JC Penney.

    I have not received any notification of payout. My claim number #30853128NQ9MT.

    Thank you
    Diane Mays

    ADMIN – Hi Diane,

    Reach out to the class action administrator with your claim number in order to obtain an update.

  39. Lisa Catano says:

    How come when i was never notified, but found out anyway ,then went online filled out form..Yet never heard anything back…Wasnt told they received my form to join law suit and even til this day 7/31/17 have not heard any thing ? ive already tried to contact you before after i first applied to be included..Didnt hear nothing then and still no response. Ive been shopping from pennys for more than 20/30 years and ive noticed the fake sale price and have complained numerous times. MY QUESTION…HOW COME IVE HEARD NOTHING PERTAINING TO LAWSUIT. I WANT TO KNOW WHATS GOING ON WITH IT? BCUZ IF ITS OVER…What happened?

    ADMIN – Hi Lisa,
    Have you tried calling the admin at 855-731-7497?

  40. Tracy says:

    i never got a code in my email and i have a cope of the email saying i was a class member

    ADMIN – Hi Tracy,

    What are you trying to say?

  41. Cynthia demilio says:

    Well I really got ripped off I have been purchasing jewelry and clothing and other things from JCPenney’s for the last 10 years . And yes I did send in a claim but have not heard anything.

    ADMIN – Hi Cynthia,

    Did you ever contact the admin to ask about your claim?

  42. melinda orsborn says:

    it does not work I tried multiple times when I put the code it says too many numbers? no one will reply please help

    ADMIN – Hi Melinda,

    Have you tried contacting JC customer service?

  43. lizette rodriguez says:

    To whom it may concern,
    By when should i be expecting my W2 form or how can i obtain the number to file my taxes. I try calling number several times 1-855-731-7497 but no answer

    ADMIN – Hi Lizette,

    If you received less than $600 I would not worry about a W2

    • lizette rodriguez says:

      Hi, first thank you for replying back but i did receive more than 600 and my tax person is asking for a w2 or the tin number. Is there anything i can do to get the w2 or the number to file that is the only item pending for me to submmit my taxes.

      Thank you.

      ADMIN – Hi Lizette,

      The class action administrator was Heffler Claims Group. Their main phone is 844.777.8055 Try using that one to secure your W2

  44. Janet Durocher says:

    I haven’t received any other notices from this lawsuit except for 1 postcard which I filed a claim. Never got a letter or email of settlement . So who do I need to contact to find out where my settlement is?

    ADMIN – Hi Janet,

    Reach out to the class action administrator.


    To whom it may concern. I have a check that was issued to me that I misplaced,
    and just found. I can really use the money. Will you consider re-issuring another check to me? I know it is Non-negotiable after July 4, 2017. All I can do is ask. Thank you for your consideration

    ADMIN – Hi Virginia,

    You need to contact the class action administrator directly. Their contact info is available at the bottom of the page listing the settlement.

  46. Maureen C Longdo says:

    I received an email sometime ago regarding the settlement but I can’t find it or the copy I printed out. How do I get a replacement so that I can use the money I received?

    ADMIN – Hi Maureen,

    By reaching out directly to the class action administrator.

    • Maureen Longdo says:

      Who is the class action administrator and how do I contact them?

      Thank you.

      ADMIN – Hi Maureen,

      As disclosed on this page the class action administrator is:

      Spann v. JCPenney Corporation, Inc.
      c/o Heffler Claims Group
      P.O. Box 509
      Philadelphia, PA 19105-0509

  47. Maureen Longdo says:

    Thank you!

  48. Kathy says:

    I filed a claim for this class action settlement and I never received any correspondence whatsoever.
    What do I do ?

    ADMIN – Hi Kathy,

    There is nothing that you can do. The checks were distributed a long time ago and the window to escalate has passed.

  49. Henry Chavez says:

    i have not yet received a refund. What is the delay ??

    ADMIN – Hi Henry,

    This was paid out a long time ago and you no longer have legal recourse.

  50. Henry Chavez says:

    what is delay in refund ??

    ADMIN – Hi Henry,

    There is no delay. This was paid a long time ago.

  51. Taneshia says:

    For some reason I can’t get my gift card number and pin to work. Please advise.

    ADMIN – Hi Taneshia,

    Reach out to the class action administrator.

  52. Yudy says:

    I just found my e-mail with $175.00 store credit. Card number and pin are invalid. According to e-mail no expiration date….. Who should I contact?

    ADMIN – Hi Yudy,

    Reach out to the class action administrator.

  53. Ruth Denning says:

    Who is the class administrator and how do we contact them?
    I no longer have access to the email they sent.

    ADMIN – Hi Ruth,

    Spann v. JCPenney Corporation, Inc.
    c/o Heffler Claims Group
    P.O. Box 509
    Philadelphia, PA 19105-0509

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