Class Eligibility

For settlement purposes, the Court has certified three Classes consisting of all people who meet the following definitions: 1. Customer Class – All individuals in the United States who purchased jewelry from Act II between June 23, 2011, and December 1, 2014. Class Counsel estimates that, based on Act II’s records, there are approximately 4 million people in the Customer Class. 2. Sales Advisor Class – All individuals in the United States who sold at least $250 of jewelry for Act II between January 1, 2014, and August 17, 2014. Class Counsel estimates that, based on Act II’s records, there are approximately 19,069 people in the Sales Advisor Class. 3. New Sales Advisor Class – All individuals in the United States who purchased initial starter kits from Act II between August 1, 2014, and December 1, 2014. Class Counsel estimates that, based on Act II’s records, there are approximately 2,709 people in the New Sales Advisor Class.

Estimated Amount

Varies Please refer to question 6 of the FAQ, 57% of the total pool will be assigned to the customer class, 38% to the sales advisor class and 5% to the new sales advisor class. Amounts will be calculated on a pro-rata matrix based on the qualifying tier and may vary widely
Proof of Purchase
Case Name
West, et al. v Act II Jewelry Inc., et al., Case No. 1:15-cv-05569 District Court for the Northern District of Illinois
Case Summary
This lawsuit claims that Defendant Act II Jewelry, LLC f/k/a lia sophia (“Act II”) breached its promise to its customers to provide a lifetime warranty for the jewelry sold by its sales advisors. The lawsuit further alleges that Act II harmed its sales advisors by misappropriating their customer information, and making misstatements to those sales advisors concerning the closing of its business. Act II denies the allegations in the lawsuit and denies any wrongdoing. The Court has not decided who is right.
Settlement Pool
Lia Sophia Settlement c/o Heffler Claims Group PO Box 170 Philadelphia, PA 19105-0170 1-844-412-1945 You can also click here to send a message to the administrator

83 responses to “Lia Sophia MLM Class Action Settlement”

  1. linda baumert says:

    I purchased jewelry..

    ADMIN – Hi Linda,

    That makes you a class member.

    • Lorraine Mondragon says:

      Unable to access the website to make the claim. The card that I received said that I had until April 9th.. Please advise

      ADMIN – Hi Lorraine,

      Contact the class action administrator or as an alternative use the paper form.

      • AMY ELMQUIST says:

        I have not heard anything on the settlement status. I need someone to get back to me due to the whole process what a mess and I submitted my information for the settlement and no one has responded to the untimely submission that was due to the lia Sophia reps not responding or communicating with me properly or in a timely manner.

        ADMIN – Hi Amy,

        At Class Action Rebates we operate as a newspaper for class actions and don’t have the specifics about individual claims. Sorry we cannot help you further.

    • Becky Valenzuela says:

      Hello, my name is Becky Valenzuela and I was issued a check 309454kzxyxqs Or last digit is a 5 maybe. It was scanned in my e-mail to be received on Dec. 7,2018. For some reason I had a substitute carrier for that date & I did
      not receive any mail that day. I would appreciate it if you could re-issue the check. I have made several attempts with my main Post Office and they are not able to locate any of my mail dated Dec. 7, 2018, that was scheduled. Can you please research this issue? Thank you.

      ADMIN – Hi Becky,

      You need to contact the class action administrator directly.

  2. jeanie seier says:

    I purchased jewelery.

    ADMIN – Hi Jeanie,

    That potentially makes you a member of the class. Consider filing a claim.

    • Desiree crowder says:

      I’ve bought lots jewelery n have.I don’t think I have any reciepts.what do i do.

      ADMIN – Hi Desiree,

      Were you a customer or a rep?

  3. Mollie says:

    I have a question about whose name I should file a claim under. I received lia Sophia jewelry as a get well gift 7/18/12( broken jaw can’t forget that day….I’m not a class member by receiving it am I?). My real question is about my mom: she attended a party , purchased items, and then actually hosted a party and bought more. Shortly after my mom’s breast cancer returned, and she died in July, 2014. So I’m wondering wether I should file in her name, as her next of kin. Or should I file under my name? I’ve never actually had a situation like this before. Any help would be greatly appreciated.

    ADMIN – Hi Mollie,

    You can file on behalf of the estate.

  4. Lynn Anderlie says:

    Is a legitimate claim paid according to how much a customer has spent?

    ADMIN – Hi Lynn,

    Refer to the FAQ to see how payments will be distributed.

  5. Twyla Gray says:

    Am I entitled to the claim? I had purchased a lot of Lia Sophia pieces that I spent hundreds of dollars on. I have the majority of all the original boxes for the items, which was keep to honor the lifetime warranty. I now have multiple pieces that have tarnished and I no longer can obtain a replacement for.

    ADMIN – Hi Twyla,

    Yes you are a class member.

  6. Andrea Knight says:

    I hosted a party and bought the jewelry.

    ADMIN – Hi Andrea,

    That makes you a class member

  7. Roberta Ruoff says:

    I bought jewerly and it made me break out and I itched too. Earrings did it and so did the necklaces. I don’t have any receipts. So what do I do. I was a customer. I would be glad to hear from you. Thanks Roberta Ruoff

    ADMIN – Hi Roberta,

    Use the paper form available in the documents tab to file.

  8. Kathy carleton says:

    I bought jewelry, don’t have my receipts. Can I still claim?

    ADMIN – Hi Kathy,

    You can submit using a paper form.

    • Stefanie W says:

      I submitted using paper form because I don’t have my receipts anymore and I received a letter back stating deficient claim. I had a party and all bought all this jewelry, how else can I prove it when I tossed the receipts when the company went belly up?

      ADMIN – Hi Stefanie,

      As a last resort I would reach out to the administrator and see if they have any other option. Otherwise you are out of luck.

  9. Lynda Vano says:

    I have purchased roughly 3 pieces. I was a customer. I do not have receipts reflecting same. The receipts should be on file under same address/name. I tried to complete online under “Customer Class”, is this correct?

    ADMIN – Hi Lynda,

    Go to documents and complete the paper form if you do not have receipts.

  10. Carol Davis says:

    When I click on the link to file a claim on line, the only page that appears is the one where additional Member ID numbers are reported. I only have the ID for the Customer Class, but page 1 where I would enter that is not shown. How do I file a claim on line for this one ID number?

    ADMIN – Hi Carol,

    Use the paper form under the documents tab.

  11. Donna says:

    I received 2 postcards on two separate days the first postcard I received said that I was in tier 1 so I filed a claim and received a claim number!
    Two I received my second postcard saying that I was in tier 2 when I tried to file that claim it kept telling me that something went wrong! Why won’t it take my second ID number? What am I doing wrong?

    ADMIN – Hi Donna,

    Reach out to the class action administrator so they can help you resolve the issue.

    • Jessica says:

      This happened to me, as well. I submitted a claim because I received an email with a claim number. Since then, I’ve received three postcards with additional claim numbers but I can’t add them online. Do I file a paper form with the additional claim numbers? The form says under penalty of perjury I certify I’m only submitting one claim – I don’t want to perjure myself…What do I do?

      ADMIN – Hi Jessica,

      Reach out to the class action administrator.

  12. Lorraine says:

    I purchased jewelry

    ADMIN – Hi Lorraine,

    If you purchased jewelry consider filing a claim.

  13. jennifer says:

    I received one claim but have purchase a tone of other jewelry but i don’t think i have my receipts. How do I proceed to claim?

    ADMIN – Hi Jennifer,

    Use your claim number and indicate that you no longer have the receipts. Consider using the paper form.

    • Janice DePriest says:

      VERIFICATION 30945KFFT9209

      ADMIN – Hi Janice,

      Leaving your info here does not result in payment. You need to file a claim.

  14. Carin says:

    I cannot enter any of my information in the “main class member” “class” and ” total sales amount” fields on the claim form. I am able to enter info on the “additional class member 1-4” fields and the claimant information. Don’t I need to fill the beginning fields in order to complete the claim form properly?

    ADMIN – Hi Carin,

    Consider filing a paper form.

  15. Camille says:

    How is the dollar amount of the jewelry that you purchased compared to the dollar amount that the claim proposes that you have. I have all my receipts and have totaled all of my jewelry expenditures and the two numbers do not match. Yes, I am only looking at the dates given on the card.

    ADMIN – Hi Camille,

    You are not getting a refund on the pieces, you are getting a portion of the price paid intended to recognize that the manufacturer did not stick to their end of the bargain.

  16. Dawn Spagnolia says:

    I purchased multiple items and also had a party. I have not received a postcard. Where do I file a claim for this?

    ADMIN – Hi Dawn,

    You reach out to the class action administrator. He will check if you are in the database and will issue you a claim number.

  17. Michele says:

    I bought a necklace but do not have the receipt anymore.

    ADMIN – Hi Michele,

    You can contact the class action administrator. He is able to check the database to see if your name is included.

  18. Melinda Neal says:

    When I used to live in Las Vegas.I have purchased many pieces of Lia Sophia jewelry!

    ADMIN – Hi Melinda,

    Reach out to the class action administrator to obtain your PIN

  19. Elizabeth Wall says:

    I have purchased from lia sophia several times in the past, but I don’t have a claim number

    Thank you for any help you may provide

    Elizabeth Wall

    ADMIN – Hi Elizabeth,

    Right below the claim window there is a link to contact the class action administrator. The admin will check to see if you are a member of the class and will provide you with a claim #

  20. Jana D says:

    How do I get a claim number? I’ve moved since I made these purchases but I still have all of the boxes & all of the receipts. How can I file a claim?

    ADMIN – Hi Jana,

    Reach out to the class action administrator using the form provided on the official page. The administrator will check if you are a class member and if you are they will issue a claim #

  21. Marie says:

    I bought a necklace and a bracelet but I do not have the receipt because of moving four times.
    My friend had a party at her house and that is where I bought it from. The problem is that I lost her contact number and I hav no more communication with her.
    Can I still find a claim?

    ADMIN – Hi Marie,

    You can contact the class action administrator here to see if he has record of your purchase.

  22. Robin Smith says:

    I purchased several pieces. I have original box but not sure if I have receipt

    Am I eligible to file?

    ADMIN – Hi Robin,

    Reach out to the class action administrator and have them locate you in their database. They will give you a PIN number so you can file.

  23. Deloris Donigan says:

    I did not get a ID number for Advisor class. I was a member from 2002 until 2014.What do I need to do? Can you check to see why I didn’t receive one?

    ADMIN – Hi Deloris,

    We are not the class action administrators. You need to contact them directly and they will check and see if you are part of the list of class members. If you are they will give you a claim number.

  24. Jerri Lee Hogarth says:

    I had several parties and attended many. One of my best friends was a consultant. I have many pieces and some that have broken and can’t be replaced now. I don’t think I have receipts anymore due to a move and notification of Lia Sophia closing. What do you advise?

    ADMIN – Hi Jerri,

    Reach out to the class action administrator. They have a master list and can probably locate you and issue a PIN

  25. June Mangano says:

    Link to claim form does not work. Have tried other sites as well as

    ADMIN – Hi June,

    Escalate to the class action administrator directly or use the printable form.

  26. Donna Alexander says:

    I purchased jewelry. And, it broke and the did nothing.

    ADMIN – Hi Donna,

    If you are a class member and you did not receive a PIN # contact the class action administrator to obtain one.

  27. Tracy Stewart says:

    I have purchased multiple pieces of jewelry at different house parties and some have broke. Just learned of this from.a friend in the same situation. Please advise me how to proceed further. Just an FYI, my email used at the time was different. It was….My new email is

    ADMIN – Hi Tracy,

    As indicated on the official page please reach out to the administrator to see if you are in the list.

  28. laurene neval says:

    there is a server error. I cannot file the claim. What is the problem and when will it be fixed.

    ADMIN – Hi Laurene,

    You can contact the class action administrator and report the issue. Or you can use the paper form.

  29. Lisa Watts says:

    Bought lots of jewelry, have multiple party’s. Have been trying to submit a claim but can’t seem to? Looks like I’m a Tier 2 class. How else can I file?

    ADMIN – Hi Lisa,

    I think you can print out the form.

  30. DEBORAH says:

    Hello! The website’s inaccessible (get a yellow “server error” screen), as well as the system administrator link provided above! You reference a “paper form under the Tabs section” — I’m assuming it’s on the inaccessible website, since I see none on here. Any advice? Thank you!

    ADMIN – Hi Deborah,

    I just went to the site and it appears to be in good working order.

  31. Cynthia says:

    I’m unable to access the claim form or even the website. I’ve attempted the phone number but its all automated. Any suggestions

    ADMIN – Hi Cynthia,

    I just tested the website and it is in good working order.

  32. Gina Stjacques says:

    My sister and Mom and I have hosted several Lia Sophia parties and bought so much from that company. I just have no receipts but the rings sure did turn my fingers green yuk huh!! It makes me sick how much we spent on this and it’s all garbage.

    ADMIN – Hi Gina,

    There is an option to contact the administrator to check if you are on the list of affected class members.

  33. Margaret (Peg) Chevalier says:

    I just received an email that said I am not part of the class as defined. I am doing this on principle. Not only did I host 4 parties but bought several hundred dollars worth of jewelry. I am definitely part of customer class 1. This all was several years ago and I threw my receipts out after hearing that Lis Sophia went out of business. I want to be part of this class action suit. How do I get a paper claim

    ADMIN – Hi Margaret,

    If you believe you were unfairly excluded you can reach out to class counsel.

  34. Margaret (Peg) Chevalier says:

    Please just let me know where I can find a paper claim.

    ADMIN – Hi Margaret,

    I have contacted the class action administrator to let them know that the website is down.

  35. Lesley W says:

    I was a rep for Lia Sophia for awhile, and purchased a lot of jewelry during that time. I’m not exactly sure what years I was a rep, so not sure if I’m eligible; who do I need to contact?

    ADMIN – Hi Lesley,

    You need to reach out to the class action administrator

  36. Sharon Wise says:

    I have purchased many items but never received a post card.

    ADMIN – Hi Sharon,

    Reach out to the class action administrator. They can check to see if your name is on the list

  37. JoAnne Manfre says:

    I cannot access the website as it will not load. Can you send a link to the form so I can fill it out? Thank you.

    ADMIN – Hi JoAnne,

    The website appears to be working properly.

  38. Connie Aakins says:

    I Connie Akins purchased and sold jewelry from LiaSophia

    ADMIN – Hi Connie,

    The deadline has passed and you may no longer file.

    • Connie Akins says:

      I missid the 4-9-18 deadline. is there a way I can still be a party of the Settlement.

      ADMIN – Hi Connie,


  39. Patricia Maloney says:

    That sucks.. I bought a ton of jewelry in 2010 from lia Sophia. Many has tarnished already and I can’t get it fixed due to closing. I have receipts from 2010 from some of the jewelry but lost the receipt from the ring that’s badly tarnished. I could have taken pictures for proof.

    ADMIN – Hi Patricia,

    Sadly the deadline has passed.

  40. Laura Bickle says:

    I had purchased thousands of dollars of Lia Sophia jewelry and hosted many many parties. I very upset that I did not receive a postcard telling me of the settlement claims.

    ADMIN – Hi Laura,

    I am sorry. Consider signing up for our newsletter that way you will never miss a settlement.

  41. Cara says:

    When will the refunds be sent out

    ADMIN – Hi Cara,

    The settlements are paid after the final hearing and once all appeals have cleared. The final hearing is scheduled for 6/6/2018

  42. Sarah says:

    Has the case been settled? If so when will the refunds be sent out to me.

    ADMIN – Hi Sarah,

    There are no updates for this case.

  43. Kathryn says:

    I purchased a number of pieces from Lia Sophia, i have no receipts…..why would I have saved the receipts? Today I received a letter from you telling me that my information was unable to be verified and to send documentation of my purchases, which I do not have, I have the jewelry if you would like a photo? What am I to do?

    ADMIN – Hi Kathryn,

    Reach out to the class action administrator. Their info is posted above.

  44. Michelle says:

    I never received a card. I found out through a friend that sold to me. How can I participate now?

    ADMIN – Hi Michelle,

    You can’t.

    • Michelle says:

      That’s not right. I spent hundreds of dollars. Very disappointing

      ADMIN – Hi Michelle,


  45. Megan Flores says:


    I was a customer of Lia Sophia and was also a Sale Advisor. I was denied due to lack of receipts yet my mother who was only a customer and did not provide receipts was accepted.
    What can I do?

    Thank you,

    ADMIN – Hi Megan,

    Reach out to class counsel.

  46. Tamara Mosley says:

    According to the informatin I received the Hearing was to be held on June 6, 2018. Has there been a dertermination made? I have tried to find this out on the website but couldn’t see that an updated had been done regarding the verdict.

    ADMIN – Hi Tamara,

    We won’t know until the admin updates the website.


    The Judge filed his ruling on 6/6/18. You can find it on the Court’s official website

  48. kimberly Ziermann says:

    hi my i bought my jewelry through my husbsnds cousins wife who was a seller, and then they atopped selling the products all together. then got card in mail about class action law suit and that i should go online and put in a claim for my items for the money i was out! gave me my numbers/ code to put in. this online gave me the money I was owed! which was well over a 100 dollar return. does anyone know when one might expect these payements?

    ADMIN – Hi Kimberly,

    Contact the class action administrator to obtain updates.

  49. Kelly Saxton says:

    It looks like I am too late to apply for this. Is there any way to get an extension? I have a gift certificate as well as receipts for items I was going to return. Is there anything that can be done now?

    ADMIN – Hi Kelly,

    At this point there is nothing you can do.

  50. Carmen Berrios says:

    Have they started paying out yet?

    ADMIN – Hi Carmen,

    Nobody has reported checks.

  51. Angela Reel says:

    will we receive payment both as a customer and as a sales rep?

    ADMIN – Hi Angela,

    The settlement reads as follows: You may qualify to be a member of more than one Class and may apply to receive a benefit for each Class you qualify for on the same Claim Form.

  52. Jilline says:

    Hi, I received a Notification of Claim Deficiency but the due date for documentation is past. What can be done?

    ADMIN – Hi J,

    You can reach out to the class action admin.

  53. Suzanne Muller says:

    I filed a claim and received a notice that my claim was successfully received. I have a claim number. When are checks being issued.

    ADMIN – Hi Suzanne,

    I am not certain. Once the admin is ready to distribute the checks they will update the website accordingly.

  54. Sheri says:

    When are checks being mailed

    ADMIN – Hi Sheri,

    The class action administrator has not posted any updates regarding this matter.

  55. Thomas Ziermann says:

    my wife bought stuff through the lia sophia. filled out the online thing for getting a bit of the pot for class action lawsuit because of lia sophia dumping its promises to its customers. so who is even the class action lawsuit administrator for us to contact to see when we could see when we could see any of that money coming back to us?

    ADMIN – Hi Thomas,

    Scroll up and look on the section titled contacts.

  56. Janet says:

    Via Chicago Tribune, July 20, 2018:
    A class-action suit West filed in June 2015 was settled this week, creating a $6.7 million cash fund that will be used to settle with qualified customers and sales representatives and will pay administrative expenses and attorney’s and incentive fees to the initial members of the class-action suit.

  57. Linda Domerese says:

    Where can I check to see if my claim was accepted?

    ADMIN – Hi Linda,

    You can contact the class action administrator.

  58. Dorrie Maree says:

    what is the status of my claim, settlement in June?

    ADMIN – Hi Dorie,

    Reach out to the class action administrator.

  59. Debbie Stone says:

    How do we contact the class action administrator?

    ADMIN – Hi Debbie,

    Scroll up to locate their information.

  60. Tracy Willoughby says:

    I would like to know the status for my refund.

    ADMIN – Hi Tracy,

    You will need to contact the class action administrator.

  61. Janice Brittain says:

    When do you think this will be resolved and we can get a check?

    ADMIN – Hi Janice,

    I have no idea. There was an appeal filed in July


    The Court granted final approval to the Settlement on June 7, 2018. The Court’s reasons for final approval and its rejection of the two objections filed to the Settlement are available in the Court’s Transcript.

    On July 10, 2018, one of the objectors filed an appeal with the Seventh Circuit. The Notice of Appeal as well as other court documents are available on the Documents page. No funds will be distributed until the appeal has been resolved. Please check back for the latest updates concerning the status of the appeal.

  62. Kate Colby says:

    Hi, I totally missed the deadline to file. Do I have any recourse? Spent $1,000s on the jewelry!!

    ADMIN – Hi Kate,

    Sadly you no longer have recourse. I am sorry.

  63. Jen says:

    Have the checks been sent out yet?

    ADMIN – Hi Jen,

    Not yet.

  64. Sheryl A Adams says:

    Have checks been sent out yet?

    ADMIN – Hi Sheryl,

    Not yet.

  65. charles clinard says:

    will there be a notieced posted when all is settled and monies will begin disbursting to quilified claimants

    ADMIN – Hi Charles,

    Usually the administrator updates the page

  66. starr sackett says:

    has the appeal been resolved as of yet

    ADMIN – Hi Starr,

    I don’t think so

  67. Sheryl A Adams says:

    On October 5, 2018, the Seventh Circuit dismissed the appeal. The Settlement Administrator is now making preparations to distribute the settlement funds. Disbursement of settlement funds is anticipated to begin shortly.

    Please note that under federal law, if your settlement benefit exceeds $599, you may receive an IRS Form W-9, which you must fill out and return to the Settlement Administrator.

    Hopefully checks will be mailed out soon!

    ADMIN – Hi Sheryl,

    Thanks for the update.

  68. Kim says:

    Still watching for dispersement checks. Any update?

    ADMIN – Hi Kim,

    No updates so far.

  69. Lois Ann McGrady says:

    I did put a claim in, but have heard nothing back. How will we know if we will receive anything?

    Thank you,
    Lois Ann McGrady

    ADMIN – Hi Lois,

    The best approach is to reach out to the class action administrator.

  70. Jen says:


    Distribution checks were mailed on December 4, 2018. Please negotiate or cash your check as soon as possible. All outstanding checks will be deemed void after March 4, 2019.

    Finally payment is on its way!

  71. Rose Bennett says:

    I am just finding out about this. I have several pieces purchased from Lia Sophia. Can I still file a claim?

    ADMIN – Hi Rose,


  72. Gina says:

    I have not received my payment. I submitted a claim with proper documentation. Please advise.

    ADMIN – Hi Gina,

    This was paid out a couple of months ago. Please reach out to the class action administrator.

  73. Sarah Lawless says:

    I have not received my check. I had filed the claim and mailed the post card application claim on January 26, 2018. Just learned that they have nothing on their file listed with my name. So what should I do? I have the post card with the class member Id.

    Please advise

    ADMIN – Hi Sarah,

    Most likely your check was stolen in the mail. The settlement was paid out a few months ago. Try reaching out to the class action admin to see if they can still replace it.

  74. Dana E. says:

    Why weren’t Sales Advisors notified of this prior to the expiration period? You would think that Lia Sophia would have had to provide a list of all consultants for notification purposes.