Class Eligibility

This settlement has two distinct classes injunctive class and damages subclass.

Injunctive Settlement Class is comprised of “all individuals called by or for NCO Financial Systems, Inc., now known as EGS Financial Care Inc., on their cellular telephones from January 16, 2009, through and including August 31, 2016.” If you meet this definition, you’re an Injunctive Settlement Class member.

Damages Subclass, which includes approximately 1 ½ million persons who received calls that were made from an NCO/EGS office using a special type of dialer. The Damages Subclass consists of “all individuals in the United States (i) that received one or more telephone calls on a cellular telephone by or for NCO Financial Systems, Inc., now known as EGS Financial Care Inc., since January 16, 2009, through August 31, 2016 (ii) that related to an account that was worked by NCO Financial Systems, Inc., now known as EGS Financial Care Inc., from one of its offices, including specifically, those offices located in (a) Virginia Beach, Virginia, (b) Horsham, Pennsylvania, (c) Getzville, New York, (d) Dublin, Ohio, (e) Montreal, Quebec, Canada or (f) the Philippines, and (iii) that was made by one or more of the following telephone systems: (a) Guaranteed Contacts, (b) CRS Mercury, (c) Aspect, (d) LiveVox or (e) Soundbite (also known as Genysis).”

Estimated Amount


Only the damages subclass will receive monetary compensation

Proof of Purchase

Tel #

Case Name

Thornton v. NCO Financial Systems, Inc.
Case No. 16 CH 5780
Circuit Court of Cook County Illinois

Case Summary

The lawsuit alleges that NCO/EGS violated a federal law called the Telephone Consumer Protection Act by making both automated phone calls, and calls using an artificial or prerecorded voice, to cell phones without consent. NCO/EGS denies any wrongdoing, and no court has decided who is right. The Parties are entering into the Settlement to avoid uncertain, time-consuming, and expensive litigation.

Settlement Pool





Debt Call Settlement
Settlement Administrator – Angeion Group
1801 Market Street, Suite 660
Philadelphia, PA 19103

29 responses to “NCO Financial Systems TCPA Class Action Settlement”

  1. Gene says:

    Is there way to check and see if your number was called as they have with some other settlements?

    ADMIN – Hi Gene,

    If the feature is not available via the claim page I don’t think there is. You can always email the class action admin.

  2. Carla Sirmans says:

    I too believe I have received calls from this company. Will you check for my phone number as well, I have changed cell for numbers because of Verizon mishandling of payments.

  3. Kyla Kenyetta Moore says:

    Will you please check my number, because I believe I received calls from NCO as well. 864-205-5605, and previous number 864-205-2446

    ADMIN – Hi Kyla,

    We can’t check individual numbers. We are not the class action administrators.

  4. Richard Masi says:

    How do i check to see if i have already submitted a claim?

    ADMIN – Hi Richard,

    I usually recall if I have submitted a claim. But if you are struggling with recollection you can always call the class action administrator.

  5. Glo says:

    Can you file a claim for both classes if you are not sure which one to submit a claim?

    ADMIN – Hi Glo,

    Only the damages class receives compensation.

  6. Carol love says:

    I believe I’ve received calls from them. How can I find out for sure.

    ADMIN – Hi Carol

    By contacting the class action admin.

  7. Mary Tarasevich says:

    I was called several times by this NCO. I asked repeatedly to stop.


    NCO continue to call when I informed them not to call anymore.

    ADMIN – Hi Maria,

    It sounds like they violated your rights.

  9. DELOIS FOSTER says:


    ADMIN – Hi Delois,

    To be included in the settlement you must file a claim. Please use the link we provided.

  10. Carla Dennis says:

    NCO called me after I requested them to stop. Phone number 312-256-4745

    ADMIN – Hi Carla,

    If you believe you are a class member please file a claim using the link we provided.

  11. Kathryn Macias says:

    Add me in.

    ADMIN – Hi Kathryn,

    We can’t add you. You must file your own claim.

  12. MELODY MCCLOUD says:

    When will they start mailing out checks

    ADMIN – Hi Melody,

    If the deadline was October 17 we need to wait at least a few weeks to obtain an update.

  13. Steven Grafton says:

    How do i contact the class action administrator?

    ADMIN – Hi Steven,

    You scroll up and look for the subheading titled contact.

  14. MELODY MCCLOUD says:

    When will we know the dates the checks will be mailed out

    ADMIN – Hi Melody,

    Reach out to the class action admin

    Debt Call Settlement
    Settlement Administrator – Angeion Group
    1801 Market Street, Suite 660
    Philadelphia, PA 19103

  15. MELODY MCCLOUD says:

    When while checks be mailed out

    ADMIN – Hi Melodie,

    Please contact the admin to ask

  16. MELODY MCCLOUD says:

    They are not responding to my emails so what do I do now

    ADMIN – Hi Melody,

    If the class action admin does not reply you escalate to class counsel. If class counsel does not reply you simply have to wait.

  17. Michelle Y Ricks says:

    Hi I just wanted to know if there where any updates on the case

    ADMIN – Hi Michelle,

    Nothing yet.

  18. MELODY MCCLOUD says:

    Hi any updates on checks being mailed out yet

    ADMIN – Hi Melody,

    I don’t see any on the official page.

  19. Kenise Coles says:

    It’s the going into the end of December have anything been issued out yet

    ADMIN – Hi Kenise,

    Nothing yet.

  20. MELODY MCCLOUD says:

    It’s almost the end of December anything yet on checks being issued

    ADMIN – Hi Melody,

    Some people have already received their checks.

  21. Carey says:

    I received 2 checks.

    ADMIN – Hi Carey,


  22. Mary Brockman says:


  23. Carol says:

    I received a check today $90.00✌

    • christy says:

      are these checks safe i mean nothing else attached? i just recieved mine i have not had something like this? i know i recieved calls too just dont want to have to do anything

      ADMIN – Hi Christy,

      Yes, class action settlement checks are generally safe.

  24. Randy Booker says:

    I received a check for $90 today

    ADMIN – Hi Randy


  25. Walter howansky says:

    Hi I sent in the claim form and did not receive a check yet my phone number I received calls on 201-736-2761
    My name is Walter howansky
    177 West 48 th street apt3
    Bayonne,nj 07002

    ADMIN – Hi Walter,

    For specific claims you need to reach out to the class action administrator. Their info is posted above.

  26. Arturo Gandara says:

    hi, my phone calls are non stop even though i blocked there numbers. some how they find away to keep on calling me with different numbers in different states. i am frustrated and constantly having to block the numbers. i at least get 8 to 10 calls every 2 days. or it can be 3 to 4 on a daily basis.

    ADMIN – Hi Arturo,

    You and everyone else. That is why we have TCPA.

  27. James Hughes says:

    I have yet to receive check here it is February 13,2018. I called the number above and got nothing but recording . Is there a way for you to see if it’s been sent or cashed? I believe it could have been taken from mailbox.

    ADMIN – Hi Mr. Hughes,

    This is the organization handling the settlement. Try their main number

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