Class Eligibility

Class Members of the Nissan settlement include: “All consumers who are residents of, and purchased or leased a new or used 2008 or 2009 Nissan Altima in the State of Florida on or before April 1, 2017.”

Estimated Amount



Proof of Purchase

You must be in possession of the vehicle

Case Name

Sanborn, et al. v. Nissan North America Inc.,Case No. 0:14-cv-62567

District Court for the Southern District of Florida, Miami

Case Summary

This settlement addresses claims that certain Nissan Altimas had defective dashboards that melted when exposed to certain climatological conditions such as heat and humidity common to Florida

Nissan denies any wrongdoing but will settle to avoid trial

Settlement Pool





Sanborn v. Nissan North America Settlement Administrator
c/o Kurtzman Carson Consultants (KCC)
P.O. Box 30244
College Station, TX 77842-3244

60 responses to “Nissan Altima Dashboard Class Action Settlement (Florida Only)”

  1. Vito Pezzuto says:

    When am I going to get a check for my melting dashboard? Claim # 60000384001.

    ADMIN – Hi Vito,

    The way class action settlements generally work is as follows: You only get paid after the deadline when and if the case is finalized and the administrator has reviewed all the claims. This often takes months or years.

  2. Rebecca Martinez says:

    I would like to know if you received my claim form and what is the status.

    ADMIN – Hi Rebecca,

    You can call this number to ask about the status for your claim


  3. Stephanie Carroll says:

    If y’all are based here in Texas, are y’all planning on filing another lawsuit for us Texans? There are plenty of us that have had the same issue (if not more since it’s a larger state) and NEED it fixed BY Nissan! I’m a nurse, not an attorney so I’m completely lost on where to go or what to do to get justice over this obviously defective and dangerous issue. Please let me know what to do. Thank you so much!

    ADMIN – Hi Stephanie,

    If you believe there is a similar class in Texas we encourage you to contact class counsel. To obtain their information simply open the long notice and scroll to the bottom. The attorneys that handled the case my point you to a similar law firm in Texas.

    • Denise F says:

      I live in Texas as well & also am having an issue with my dash melting. Not really sure why nissan believes this is only a Florida issue.. it gets just as hot here in Texas.

      ADMIN – Hi Denise,

      I encourage you to contact a class action attorney

  4. Cindy jean-Pierre says:

    I have a 2012 Altima and my dashboard is melting as well. They may want to look into all years. Who do i contact about that?

    ADMIN – Hi Cindy,

    Get a hold of class counsel using the info provided on the long notice.

    • Diane Harris says:

      Hi Cindy do you still own your Nissan Altima 2010 and did you get any further guidance on what you could do about your dashboard melting and cracking? I am the owner of a 2010 Nissan Ultima coupe as well 2010 and mine is doing the same thing and I contacted NISSAN and they refuse to repair it or replace it. I’d like to start a class action but have to contact them tourney and need to find out if there are others that on 2010 in newer that this is occurring on as well. Thank you my name is Diane Harris and phone number 407-810-9229

  5. Janice Stephens says:

    I sent in my form with a written estimate From Nissan back in November of 2016. I have heard nothing. I have called the phone number numerous times, left numerous messages and have heard nothing. The deadline is fast approaching and I would like to hear back from someone.

    ADMIN – Hi Janice,

    You may want to contact class counsel to escalate.

  6. Ricky Reeves says:

    My claim number is 60000614101.
    I submitted four pictures on 2-22-17 and have taken the car to the dealership 3-10-17 for a quote. Where do I send this quote? I called 844-824-5782 and it does not give you an option to find out the status or to talk to someone.
    Please let me know where I can send this quote via email or USPS.
    Thank you.

    ADMIN – Hi Randy,

    You send it to the admin, using the address provided under the contact section.

  7. Robert Williamson says:

    I have a claim number 60000526401 Submitted on February 4,2017. What is the status of my claim? Or how can I talk to someone? I sent the quote from the dealership also. How long does it take to get the Certificate to get dashboard repaired? Who can I call to expedite this?

    ADMIN – Hi Robert,

    Reach out to the class action administrator. Their info is listed under “contact” just scroll up.

  8. Patsy Hojnowski says:

    I had rented a Nissan in Florida from the airport

    ADMIN – Hi Patsy,

    To qualify for this settlement you must be the person who owns or leases the vehicle. If you simply rented you do not qualify.

  9. Nicky Orta says:

    I went online, submitted a repair estimate from my Nissan dealer and got my claim number. I suI need the option to pay only the $250 since I cannot afford to pay for the entire repair cost myself. I preume either I or Nissan will be sent a check for tthe repair. But WHENand HOW will this happen? Since I am unable to contact a live person regarding this, I am left in the dark as to how that check will get to me or Nissan. It is The middle of March and I am ready to do this as soon as I hear from the settlement administrator or receive a check from them. Please inform me as specifically as possible as to the next step that needs to be taken. Thank you.

    ADMIN – Hi Nicky,

    If you are having a hard time contacting the class action admin please consider contacting class counsel. Their info is on the long notice.

    • Nicky Orta says:

      Can you post the name and number of class counsel after this reply to make it easier for everyone asking? Thanks.

      ADMIN – Hi Nicky,

      We already do lots of things to make your life easy, but here you go:

      Amy M. Zeman (FL Bar No. 110653) 3711 Sheridan Ave
      Miami Beach, FL 33140
      T: (510) 350-9721 F: (510) 350-9701 Email:

      • Louis Pertz says:

        Dear Nicky Orta,
        I received a post card regarding class action suit 2008 & 2009 Nissan Altima dashboards last October 2016. I took my 2008 Altima and my partner took her 2009 into Venice Nissan dealer for estimate on replacement. We thought we had to wait for further outcome, but did not fill out any claim forms. Please inform us if we have any other options, since we recently found out deadline was April 2017.

        Thank You,

        ADMIN – Hi Louis,

        Given the deadline has passed you probably don’t have other options but to pay with your own money.

    • Karin Snitz for Nathan Snitz says:

      Nicky, did you contact the administrator and did you get any info as I have yet to get any validation of any sort. April 29, 2017 quickly approaching and feel uncomfortable even though have mailed paper trail through snail mail and online.

  10. Victor says:

    I know that we are eligible to get a check or to be able to get a new dashboard with a $250 dollars deductable. How long does it take for us to get a new dashboard AFTER the deadline. Months? More than a year ? Please advise.

    ADMIN – Hi Victor,

    If you did not file a claim prior to the deadline you won’t qualify.

    • Victor says:

      I understand that. My question is , how long does it take to have a resolution (dashboard replaced) after the deadline meets.

      ADMIN – Hi Victor,

      In the past similar cases have taken as long as a year to get repairs.

  11. Michael Diamond says:

    Still waiting for my check

    • Michael Diamond says:

      Here is the response I received on Feb. 22 from the law firm:
      Hi, Michael,

      The settlement became final earlier this month, and the settlement administrator is currently analyzing claims and preparing responses. The administrator has confirmed receipt of your claim and has approval to issue payment, once Nissan provides the funds. We are working with Nissan’s counsel on the timeframe for that. Please let me know if I can be of further assistance; you can reach me at

      When does NISSAN plan on releasing the funds? The case was settled 3 months agao?

      ADMIN – Hi Michael,

      Sometimes it takes up to a year for a payment to be issued.

  12. James Thomas says:

    I received my certificate to get my dash replaced and I took it to the Nissan dealership and they said that the VIN on the certificate is wrong. The right Vin was sent in and It must be a misprint. How do I get this resolved? Thanks!

    ADMIN – Hi James,

    You contact the class action administrator.

    • Karin Snitz for Nathan Snitz says:

      James did you receive your certificate from the claim administrator or Nissan North America, have filed claim over 5 months ago and still nothing from administrator. Any info appreciated.

      • James Thomas says:

        It came from Claim Administrator. I called and explained the problem and a new claim with the correct VIN was mailed to me. My local dealership has ordered a new dash from Nissan.

        • Susan Tippett says:

          Does anyone have a phone number for the claim admin besides the one listed above? (844-824-5782). You cannot speak to a person on that number. My claim was approved and my husband accidentally threw away the card. I need to contact someone to have it sent to me again. I have tried that number and also sent an email, but cannot get in touch with anyone.

          ADMIN – Hi Susan,

          Try communicating via snail mail certified.

  13. merve aydincik says:

    I went online, submitted a repair estimate from my Nissan dealer and got my claim number. I didn’t send any other extra documents or photos of my dashboard. Would that be enough? Did I need to send photos?

    ADMIN – Hi Merve,

    I suspect the estimate is enough

  14. Andy says:

    How can I check the status for my certificate? You get nowhere by calling the number. Claim 10000277801

    ADMIN – Hi Andy,

    Consider using certified snail mail.

  15. Karin Snitz for Nathan Snitz says:

    Have sent in more than one claim for same VIN # because on claim site it asks for claim number and of course I put in the one that had been uploaded with the quote for repairs and every time it states my claim number is invalid. The settlement admin is the one who gave me the claim number and yet when I try to find out anything it states invalid claim number and that I must reapply for a claim number. It is April 12, 2017 I have 6 claim numbers at this point the case went to verdict on January 6th of this year. I have spoken to Nissan Consumer Affairs North America and they are of no help, nice but of no help, spoke with Nissan dealer and they seem to think I can just come in and pay the $250 and they will bill Nissan but then I ask well will I be allowed to take my vehicle after work is finished and have paid $250 if bill is $1600 they said no. Have sent snail mail certified still nothing. It looks like the only way to resolve this is to come up with the $1600 pay for the repair and mail in invoice and hope I come away with a reimbursement check at some point. The Class Action settlement administrators have never updated the website so even though you can see that the suit was settled everything else on website reads especially FAQ’s as the lawsuit is still underway. This seems typical of lawsuits Lawyers fees were paid out I’m certain but those of us involved in the suit who are damaged are left in lurch and at the mercy of Lawyers and law firms and Nissan basically just drags its feet. This is unfair and I need this claim recognized before April 29, 2017 and we are coming up quick on this date. Here are my claim numbers #60000481801, #60000852601, #NSS70000045801

    ADMIN – Hi Karin,

    You do understand that we are not the class action administrator nor are we associated with this settlement? Our website is like a newspaper of class actions and it serves purely to inform people of availability of settlements.

    For your situation I encourage you to reach out to class counsel and inform them that you are having challenges with the class action admin.

  16. Wanda Mendez says:

    Hi, I received the post card stating that I could visit a Nissan dealership and pay $250 for a dash board replacement, however, I went to Royal Palm Beach Nissan this afternoon & they WLL NOT accept the card stating that they do not know enough about how they will get reimburst to honor my card. Can u advise as 2 what dealerships are accepting these vouchers? They totally refused to replace my dashboard. Any advise woyld be grately appreciated. I spoke to Jay & Rob from the service department. Thanks Wanda

    ADMIN – Hi Wanda,

    Contact the class action admin

    • Ryan says:

      Coral Springs Nissan replaced my dash this past weekend. Made an appointment last Thursday, dropped off the car saturday morning along with the approved Claim Certificate. No fuss. Replacement dashboard was in stock. Car was ready 5 hours later, paid them the $250.

  17. kelsey says:

    I have a 2012 Nissan Ultima with cracks in my dashboard. Is there a class action lawsuit for this?

    ADMIN – Hi Kelsey,

    Presently there is only one for the 2008 and 2009 models.

  18. Ilrick Ricardo Coutard says:

    hi my name i have a nissan altima 2008 with a melt dash board i can a nissan dealership to repair it for me they told me about the settlement and they told me to pay in full and as a class member i will be reimbursed but i have paid almost 2000 dollars and i filed my claim now since two months i haven’t receive any money back what should i do cause i ve got my receipt and all the papers here with me

    ADMIN – Hi Ricardo,

    We are not in a position to help you with this. You need to contact the admin directly.

    • Ilrick Ricardo Coutard says:

      how can i contact the administration please, cause it s been almost three months since i fully paid and made my claim and i haven’t heard anything.

      ADMIN – Hi Ilrick

      Their info is as follows:
      Sanborn v. Nissan North America Settlement Administrator
      c/o Kurtzman Carson Consultants (KCC)
      P.O. Box 30244
      College Station, TX 77842-3244

  19. robert witherow says:

    I submitted my claim today on line hopefully I will hear from this soon.My dashboard has large cracks in it.

  20. Ilrick Ricardo Coutard says:

    Hi ,my name ILRICK COUTARD i have a nissan altima 2008 with a melted dash board, i went to a nissan dealership to repair it cause they told me about the settlement and they told me to pay in full and as a class member i will be reimbursed , i have paid almost 2000 dollars and i filed my claim and event sent the papers to the management adresss , since two months i haven’t heard anything or receive any money back what should i do, cause i ve got my receipt and all the papers here with me.

    ADMIN – Hi Ilrick,

    Reach out to the class action administrator in writing or call class counsel.

  21. Linda says:

    I emailed my claim, back in march. Have you received my claim ? I have called the number listed on the website without success.

    ADMIN – Hi Linda,

    I posted a news article about the delays for this settlement on our Facebook page. Go give it a read.

  22. Jim Williams says:

    This is for anyone else wondering how the claims are going. I submitted my claim online with the copy of the dealer estimate on 3-15-17. Yesterday, 5-16-17, I received the dealer voucher (it is a post card). The date it was printed was 5-9-17. So, if you submitted yours around the same time I did and everything goes through right you should be receiving yours shortly. Also, on mine it says you must redeem it by 7-8-17. I called my local dealer and they did tell me that the dashboard is on back order and they did not have a date for when it would come in. I had to scan and email over my voucher before they could order the dash.

    Just an FYI for anyone else out there wondering.

  23. Toni R. says:

    My dashboard is extremely sticky and melted. I did not know anything about this settlement nor did I receive anything in the mail regarding this situation. My co-worker is going through the exact same thing with her Toyota and I knew I needed to check into this for my car. The deadline was April 29, 2017.
    Is it still too late for me to get my dashboard replaced?

    ADMIN – Hi Toni,

    It is too late.

  24. Leonor M Espinosa says:

    I send in my form with a written estimate Form Nissan 3/8/2017 I have heard nothing my dash Board is melted send all the paper work my claim # 10025192401 and my vin # is 1N4AL21E88N444507 is 2008 Nissan Altima please call me my DashBoard is in back condition is hard to see true the glass , I cant have any accident and is no going to be my problem thank you I hope to received answer soon

    ADMIN – Hi Leonor,

    Please contact the class action administrator. We can’t help you. Do it quickly as the vouchers are already arriving to the mail boxes of many car owners.

  25. Aida Gallardo says:

    Vin #1N4AL24E78C275460
    Claim #60000167201
    I recently went to the Nissan Dealer to present the repair certificate to get my vehicle fix, unfortunately I was told by the customer service guy that the part will take up to three months to get it back in.However, the deadline is 7/8/2017.
    The dashboard order is already in,but the part more likely will arrive sometime in August, so I need an extension to be able to fix my vehicle once the part is in.
    I am providing you with the information of the dealer that I a dealing with:
    3530 Bee Ridge Rd.Sarasota, Florida 34239 ……………phone # 941 921 2655 ……….Fax # 941 556 1152
    Hector Rosario is the service person helping me with the issue.
    Email :
    Thank you in advance. Looking forward to hear from you guys.
    Aida Gallardo………….cell # 941 323 4117
    I asked twice if they would accept the repair certificate, but they don’t look to sure because they haven’t done any repairs yet.

    ADMIN – Hi Aida,

    You need to contact the class action administrator. For your convenience their info is posted above.

  26. Valerie says:

    I never received a notice from anyone about the melting dashboards and mine is one of them, a 2008. A gentlemen at the car wash noticed my dash yesterday and told me about and said to contact the local Nissan dealership for an estimate. I see all deadlines have now passed to have Nissan pay for the replacement- is there anyway I can do anything about it now?

    ADMIN – Hi Valerie,

    I don’t think there is. I encourage you to call Nissan customer service.

  27. Denise Lathan says:

    Hello I’m writing about claim number: 10046142602, I am currently trying to get my dashboard fixed but the dealership will not accept the certificate due to the VIN number being incorrect on the card. On the card the it shows: 1N4AL21E98N426209 and the correct VIN is 1N4AL21E98N426291. The deadline in July 8 so could this matter please be taken care of before that time is reached or an extension made. Sent many emails before the deadline but and tried calling but have not receive any replies.

    ADMIN – Hi Denise,

    We are not the class action administrator thus we are unable to help you.

  28. Shaunna Peterson says:

    I am in the same situation as Valerie. I have been trying to get hold of someone from the law firm and someone from the Administrative office for 3 weeks. I have a 2009 Nissan Altima, I happen to go online to see if there was a way I could fix it myself and I ran across the article about the lawsuit, of course all deadlines had passed at that point. I called Nissan they give me the run around and provide me the number for the Admin (where there is no option to speak with a person). The Gibbs law firm number that was in some of the documentation goes to voicemail and of course no call back. Here is the thing, Nissan has my information I get recalls from them so why was there no notice sent out to those of us that were not aware about this lawsuit. We should still be entitled to this agreement as we were not properly notified. If there is a person that I can talk to about this I would greatly appreciate any assistance at this point.

    ADMIN – Hi Shaunna,

    I would send a certified letter to class counsel.

  29. Sandra Van Wart says:

    Is it too late to be a part of the Class Action Case and get my dashboard replaced? I received a card but it got thrown in the trash,

    ADMIN – Hi Sandra,

    It is too late.

  30. renato tolu says:

    Claim Number: 60001370401
    My name our names are: Renato Tolu and Theresa Tolu. we have submitted a claim for reimbursement for our dash board. We went to Southerland Nissan in Ft. Myers Florida as asked in our little card. They noted this on 2/16/17 in their system, provided us an estimate and told us that we should wait to hear back from the settlement people. The dealership told us that the dashboards have been on back order and may not be in until mid July 2017 and we should receive a certificate in the mail. Then we need to bring it to the dealership to install and replace the dash board..
    We did this as they asked us to do, but have not heard back from anyone. We asked if we could replace it at that time and the service manager said they have not started to replace them as of yet and for us to wait for the final verdict.
    We have been wondering why we have not heard for anyone and just look up information on the website that says: the settlement was reached and that the date for replacing our dashboard had passed. We we never notified of this new date by the settlement nor the Southerland Nissan Dealership in Ft Myers.
    I am asking for assistance in order for my wife and I to receive some guidance and or a certificate that will allow us for this reimbursement.
    We feel that there may have been a lack of information provided to us by this whole settlement and our Nissan Dealership.
    We appreciate your time and assistance with this important matter.
    Renato and Theresa Tolu

    ADMIN – Hi Renato,

    If you did not file a claim as instructed on the settlement page you will not receive a certificate. The deadline has now passed and you are at the mercy of the class action administrator.

  31. Leon Wesley says:

    good morning my name is Leon and I took my 2008 to Nissan and was given a repair cost bill now today I call and was told I was not able to get the dashboard replace who should I be speaking to able this matter my vin number is 1n4al21e78n472279

    ADMIN – Hi Leon,

    You are not giving me enough information to provide you with proper guidance. Did you get a voucher?

  32. constance wallack says:

    I just looked my problem up on line. I didn’t know there was a class action suit- can I still join? What can I do now?

    ADMIN – Hi Constance,

    No you cannot participate. Sorry.

  33. Lorraine Meserole says:

    Good afternoon,
    I received my certificate and the dealer had ordered the dashboard. My car was brought into them on August 2, 2017. The dashboard was NOT replaced because the wrong dashboard was ordered.
    The correct one is on back order. What happens if it is NOT delivered and work completed before August 11, 2017?

    ADMIN – Hi Lorraine,

    In this case the error was on the part of the dealership so they should be able to help you out.

    • Lorraine Meserole says:

      The dealer has reordered the dashboard. Will the certificate continue to be valid if the dashboard is not installed by August 11, 2017?

      ADMIN – Hi Lorraine,

      That is a great question for the dealer.

      • Lorraine Meserole says:

        Good morning,
        Sutherlin Nissian continues to refer to you! The instructions on the claim postcard has instructed me to notify the settlement email which is you and I have.

        Please help!!!

        ADMIN – Hi Lorraine,

        They are not referring you to me. I am not the class action administrator. I am just a little website that works like a newspaper for class action settlements. They are referring you to the class action administrator. Their contact information is posted on this page. Scroll up to see it.

  34. Eric Crownover says:


    I was never contacted about this. It looks like I’m too late but I’m a boat captain and have been away for months. I’ve looked through all my mail and I can’t find anything related to this. Would Nissan consider circumstances out of my control such as being out of the country? Thanks in advance.

    ADMIN – Hi Eric,

    Settlements does not have special clauses for those that are too late to file.

  35. jackie dykema says:

    I never received a card to replace my dash. Can I still get in on it. The dealer ship just told me about the lawsuit. My dash is realy sticky and mushy. Please let me know.

    ADMIN – Hi Jackie,

    I don’t think you can. Perhaps Nissan customer service can give you an exception?

  36. musaab alashi says:

    I have a Nissan Altima that has a recall on the dash board. How can I file a clam to fixe it?

    Thank you,

    ADMIN – Hi Musaab,

    You can’t. The deadline has passed and you are no longer able to file.

  37. zaulia vasco says:

    good day, I need help/guidance, I received the certificate, however, the part was back ordered which I placed the order prior to the expiration of the certificate as per instructions of the Nissan car dealer, he said that as long as I place that request prior I would be fine, the part arrived after the expiration of the certificate and now the dealer tells me I need an extension for the certificate does any knows where I can get that is that even a possibility? talk about false information given by Nissan dealer representative.

    ADMIN – Hi Zaulia,

    Contact the National Nissan customer service number.

  38. Roseann Funk says:

    I just noticed my dash is sticky and shiny. My car is garage kept. I got and estimate from Harbor Nissan and sent it to Nissan Customer Service. They called today denying it. I never received notice from Nissan or notice of class action suit . I found out about it after goggling the problem. Do I have any recourse with Nissan. Thank You

    ADMIN – Hi Roseann,

    No recourse aside from trying to secure a private lawyer but even then it will be very complex to get something done. I encourage you to follow our page so you can always be in the loop for the latest class action settlements.

  39. Mahmoud Farhangi says:

    I still have not received my certificate.

    ADMIN – Hi Mahmoud,

    The certificates were sent a long time ago. At this point I don’t think you have much in the way of recourse. I encourage you to contact class counsel to see if there is anything they can do for you but I would not be too hopeful

    • Mahmoud Farhangi says:

      How can i contact them?

      ADMIN – Hi Mahmoud,

      Question 16 of the FAQs on the official page provides you with the following information regarding class counsel:

      You can contact Class Counsel at (800) 808-5294.

  40. Kevin Maciel says:

    When will they send reimbursement checks

    ADMIN – Hi Kevin,

    Refer to the FAQ

  41. kevin maciel says:

    i had applied for the money because i paid upfront over a year ago still no check noone answers and do you know when they are sending checks out

    ADMIN – Hi Kevin,

    Please refer to the FAQ

  42. kevin maciel says:

    i called no reply no answer, can you tell me if people have received reimbursement and or are they still in process of sending out checks. i appled for funds minus 250 because i had paid already.. please any general updated info is appreciated

    ADMIN – Hi Kevin,

    Many people were paid last year. There are procedures in place to help those that did not receive payments. If you are still without resolution try reaching out to class counsel.

  43. Mary Romere says:

    Are you aware if the Gibbs Law Firm or any other class action firm is taking up this case for claimants in any other state than Florida? I live in Texas and have the exact same problem. Has anyone tried to call the class counsel phone number regarding this issue lately?

    ADMIN – Hi Mary,

    I would contact a local law firm specializing in class action settlements and ask them to review the situatuation

  44. Jim says:

    From the postings here, looks like a slam dunk for another class action suit. I’m sure there’s an attorney looking on here who needs to make their BMW payment. Lol

  45. Kim D'Andrea says:

    This is not only the 2008 and 2009 Altima. I have a 2010 Nissan Altima the dashboard is melting and sticky and cast a glare on the windshield. This is very dangerous. This is the first I heard of the lawsuit. Hopefully you can help. I have a dead lizard stuck to it. I call him my mascot.

    ADMIN – Hi Kim,

    If you believe there is an opportunity for a class action settlement please don’t hesitate to contact a local class action attorney.

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