Class Eligibility

You are a member of the class if you are a person(s) in the United States who are current or former owners of Structures containing Pella ProLine® brand aluminum clad wood casement, awning and/or transom windows (including 250 and 450 Series) manufactured by Pella Corporation between 1991 and 2009.

Estimated Amount

Varies If you timely submit a complete and valid Claim Form, satisfy all of the requirements to become an Eligible Claimant,, and paid for Eligible Damage for which you were not fully reimbursed, you are entitled to receive cash for actual expenditures and expenses necessary to address the Eligible Damage to or from the Window (and to surrounding property) from Fund A. Cash awards will be for the following four categories:
    The cost of the product (per window or sash);
    The cost of the installation labor (per window or sash);
    The cost of finishing (per window or sash); and
    The cost to repair damage to other property.
Proof of Purchase
Case Name
Eubank, et al. v. Pella Corporation, et al., Case No. 1:06-cv-04481 District Court for the Northern District Illinois, Eastern Division
Case Summary
Plaintiffs allege Pella ProLine® Casement Windows manufactured by Pella Corporation contain defects that have caused water intrusion resulting in damage to the windows and/or Plaintiffs’ property; that some Pella ProLine® Casement Window owners have paid for repairs or replacements of these windows and property; and that some owners currently require or may in the future require repairs or replacements of these windows and property. The Lawsuit asserts claims against Defendants for violation of Illinois Consumer Fraud and Deceptive Business Practices Act and substantially similar laws of certain other States, and declaratory relief based on alleged defects that have caused or will continue to cause damage to owners’ homes or personal property allegedly resulting from water-related intrusion. Defendants deny Plaintiffs’ allegations of wrongdoing and assert numerous defenses to Plaintiffs’ claims. The Court has made no determination about the strengths or weaknesses of any of Plaintiffs’ contentions or any of Defendants’ defenses. Instead, Plaintiffs and Defendants have entered into a settlement to end the litigation. The Court has preliminarily approved a nationwide settlement.
Settlement Pool
Eubank v. Pella Corporation Window Settlement Administrator c/o Kurtzman Carson Consultants P.O. Box 404041 Louisville, KY 40233-4041 1-866-658-6764

119 responses to “Pella Windows ProLine Class Action Settlement”

  1. Cheryl Reinsberg says:

    I have Pella ProLine windows in my townhome. I need the claim forms. My windows were manufactured between 1991 and 2009. My townhome at 622 LeVander Way, South Saint Paul, MN 55075, was built in 2008. I am the original home-owner. Pella Proline windows were installed in the building process.

    ADMIN – Hi Cheryl,

    Please click on the link that reads “click here to file a claim”

    • Char Gerdes says:

      I got a late notice about windows, tried to called number on card, customer service person was Rude and unhelpful. Tried to go on line to submit information and couldn’t do it that way either. All in all bad experience. Should have sent claim form in the first place!! I’ve already spent money having 2 windows replaced that were originally put in during this time.

    • Barbara Stensvad says:

      I just found out about my defective Pella window purchased in 1991. I need to be included in this remedial action.

      ADMIN – Hi Barbara,

      Please refer to class eligibility as well as deadlines.

      • Greg Wolfenbarger says:

        There is an extended period …correct? I just discovered my windows rotting so I can file under the extended period clause???

        ADMIN – Hi Greg,

        Eligible Extended Period Claimant: (Extended Period Begins After June 20, 2018) An “Eligible Extended Period Claimant” is a Settlement Class Member, who:
        1) Is the current or former owner of real property in the United States with a Structure or Structures in which a Pella ProLine® Casement Window is or was installed;
        2) Timely complies with the requirements in the Agreement;
        3) After June 20, 2018, Timely contacts Pella Corporation’s Customer Service Department at 1-888-977-6387;
        4) Meet all the relevant criteria set forth in the Agreement; and
        5) Does not opt out of this Settlement.

        • Julie Kokrda says:

          Greg, Did this work for you? I too, just discovered that I have window issues, but didn’t even KNOW about the problems and lawsuit, until I was researching online how to deal with Pella casement windows that won’t crank open. Now that I have discovered I have multiple problem windows, and that I missed the filing dealine, I am wondering if you had any luck with a late entry into the class. Thanks!

          ADMIN – Hi Julie,

          I have heard from a couple of community members that have had some luck with the late entry class.

          • Barb McCart says:

            I just contacted the number to contact Pella directly as I missed deadline. Rep stated there is no extension but if windows/doors are included in action pella will assist with repairs.

  2. Josephine says:

    Hello, I had submitted all this information years ago including photos. Do I have to resubmit this info all over again?
    Please respond. Thank you

    ADMIN – Hi Josephine,

    For this settlement? How did you submit stuff years ago for a recent settlement?

    • Amy Sutton says:

      I think this is the settlement to which they are referring. It was overturned. See below…

      “In 2013, a $90 million settlement was announced that gave the lawyers working on the case $11 million in legal fees.

      However, that decision was appealed, and in 2014 it was overturned by the U.S. Seventh Circuit Court of Appeals, according to The Cook County Record. The appeals court cited a “grave conflict of interest” because the lead counsel in the class action litigation, Paul Weiss, was the son-in-law of Leonard Saltzman, the man who had initially filed the lawsuit. Additionally, Saltzman’s daughter and Weiss’ wife also worked at the law firm handling the case.

      “Only a tiny number of class members would have known about the family relationship between the lead class representative and the lead class counsel – a relationship that created a grave conflict of interest; for the larger the fee award to class counsel, the better off Saltzman’s daughter and son-in-law would be financially – and (which sharped the conflict of interest) by a lot,” wrote former judge Richard Posner in the decision.

      Weiss was eventually disbarred in 2015 by the Illinois Supreme Court.


      • Sandra L Espinosa says:

        I submitted my paperwork about 8 years? ago in the original settlement case. Everything I had left was what you folks had from me. Due to negligence by a family member, I don’t have possession of nothing that I submitted originally.
        All of these years of waiting, I understand that you’re asking me (us) for re-submission of paperwork which included the copy of the property deed to prove ownership of the said property.
        After all this waiting, I’m lost for for words if indeed this is true. I don’t have any of the paperwork. All I have are the nightmares of the significant damage that was done by installing the Pella Windows Proline series that were so highly recommended.
        Please tell me, where do I stand now?

        ADMIN – Hi Sandra,

        I believe there are two different cases. I would reach out to the class action administrator to obtain clarification.

        • Sandra L Espinosa says:

          So , are you indicating that you have no idea if I’m still a part of this suit based on my submission to the original suit 7-9 years? ago? I lost track of the time frame of this.
          Can you direct me in the right way in regards to contacts on whoever is representing us?

          Thank you

          ADMIN – Hi Sandra,

          Class counsel is listed as follows:

          Robert A. Clifford Clifford Law Offices

          120 N. Lasalle Street

          Suite 3100

          Chicago, IL 60602

          John P. Mandler

          Faegre Baker Daniels LLP

          2200 Wells Fargo Center

          90 South Seventh Street

          Minneapolis, MN 55402

    • Robyn quartetti says:

      did you get an answer to your question? I have the same question.

  3. Kristyl says:

    Are Pella Windows sold under a different name?

    ADMIN – Hi Kristyl,


  4. RM says:

    I think Josephine was referring to the claim form and documentation we submitted in 2013. In July of 2013 claim forms and all documentation was submitted to Saltzman V. Pella Corporation. The claim form asked for by Eubank v. Pella Corporation is almost identical to the Saltzman form. Why do we have to submit the same information again? This is starting to remind me of the “Merchant of Venice”. Thank you.


    ADMIN – Hi RM,

    Reach out to the class action administrator, they are better equipped to provide you with clarification.

    • Amy Sutton says:

      In 2013, a $90 million settlement was announced that gave the lawyers working on the case $11 million in legal fees.

      However, that decision was appealed, and in 2014 it was overturned by the U.S. Seventh Circuit Court of Appeals, according to The Cook County Record. The appeals court cited a “grave conflict of interest” because the lead counsel in the class action litigation, Paul Weiss, was the son-in-law of Leonard Saltzman, the man who had initially filed the lawsuit. Additionally, Saltzman’s daughter and Weiss’ wife also worked at the law firm handling the case.

      “Only a tiny number of class members would have known about the family relationship between the lead class representative and the lead class counsel – a relationship that created a grave conflict of interest; for the larger the fee award to class counsel, the better off Saltzman’s daughter and son-in-law would be financially – and (which sharped the conflict of interest) by a lot,” wrote former judge Richard Posner in the decision.

      Weiss was eventually disbarred in 2015 by the Illinois Supreme Court.

      ADMIN – Hi Amy,

      Thanks for the info

    • Sandra L Espinosa says:

      I keep asking the same questions as you. This has been a vicious circle. I had so much damage due to the windiws and leaks.
      Wishing we could get an answer and not having to resubmit forms.

      ADMIN – Hi Sandra,

      We are exclusively a website that publishes class action settlements. We cannot help you with the specifics of your situation. Our apologies.

  5. Charlotte M. Wresinski says:

    In 1992 and 1993 I purchased what I believed to be the top windows (19), two patio doors (one has 3 panes, other has 2 panes and a side door from Pella. Now I question if I made the right decision. All of my purchases had blinds in the middle. I wrote on March 22, 2013 and sent a claim form dated January 3, 2013 with copies of all my bills and have never heard from Pella.

    ADMIN – Hi Charlotte,

    Consider making another claim

    • Kent Brewster says:

      Charlotte, If you have blinds between the glass your Pella products aren’t Prolines. You might want to check your receipts. I would think Pella Corporation would reply though.

  6. Catharina Jensen says:

    I also submitted claims and documentation in 2013. Some windows were repaired/replaced at a reduced price by Pella. Does all of this need to be re-submitted?

    ADMIN – Hi Catharina,

    I believe there were two different settlements. It is best if you reach out to the class action administrator but if remedy has been provided I am not sure you will get anything extra.

  7. Janet Bockelman says:

    I have 40 Pella Architect Series Classic casement windows, 10 have major signs of decay and failure from water intrusion. Is the Architect series included in the Eubank v Pella Pro Line class action settlement?

    ADMIN – Hi Janet,

    I think it is just the proline series.

  8. Lewis Wilcox says:

    i have not replaced the Pella windows in my house YET. The claim form asks for replacement costs of windows & surrounding structure. I was waiting for a sale on windows to change mine out since I have 4 that are connected together that need replaced. It’s an expensive endeavor. I called Pella for warranty & they told me $300 to have someone change just one window, the glass, NOT the whole frame. Please contact me to let me know how to proceed. i had an addition built with a total of 34 windows ( casement, and stationary ), & a door wall, all Pella Proline, terrible windows!

    ADMIN – Hi Lewis,

    Please think about us as a newspaper that publishes settlements. We are unable to help you with specific issues. To get assistance you need to contact the administrator directly.

    • Lewis Wilcox says:

      is there a human contact that can answer specific questions?

      ADMIN – Hi Lewis,

      If you are not getting a hold of a real person via the main line try reaching out to class counsel.

      • Mike says:

        that’s a joke.
        I emailed the attornies and no one gets back to you.
        This is a freaking scam.
        Pella sucks, the settlement sucks and we are all left holding the bag. And yet Pella admits NO wrongdoing in the mfg.

        ADMIN – Hi Mike,

        When you face frustrations regarding settlements the best approach is to file a lawsuit on your own.

        • Kevin S. says:

          Mike I totally hear your frustrations! They’re all warranted feelings and I have them too. I’m in the same boat as many of the people commenting. I had all Pella Proline windows installed in my house by our builder in 1999. They were bad in 5 years after the house was built.

          We had a Pella rep come out and they tried to blame us for the issues saying our window blinds/treatments caused the problem. Which was total BS. They did replace 2 (of 10) windows. When doing so, the window panes actually fell out of the window. Pella IS at fault! The windows should last 30 years.

          I made copies of all paperwork and pictures sent in 2013. So I had everything to resend into this claim. The paperwork was different and I didn’t have all numbers off the windows since the North facing windows had to be replaced sooner than knowing what I needed. I did have many pictures and the information from my builder that Proline Windows were used.

          I oddly didn’t get any notification for the lawsuit this (2018) time around. A coworker that knew I was involved in 2013 received a postcard for his Pella windows (that didn’t fall under the case) in the mail and told me about it. Otherwise I would be completely out of luck.

          If my wife and I don’t get the full $14.4k we had to spend on replacement windows, I’ll think Class Action Lawsuits are total Bogus and will be a huge proponent against joining them. We ARE holding our breath for a check! That’s a lot of money to us! I guarantee I’ll reply to this if we see anything or not. I want everyone to know!!! Kevin S. Lincoln, Neb

  9. Susan Capuano says:

    I had a Pella Sliding Glass door that was seriously problematic and will never buy another Pella product. I don’t know if Sliding glass doors are included in this class action.

    ADMIN – Hi Susan,

    I don’t think the doors are included.

  10. M Dalen says:

    My whole house has Pella window and doors, 27 Windows and 3 doors, that almost all are screwed up one way or another. We have been unable to use quite a few of them because they have major issues. We bought them with the thinking that they were covered for life. What a bunch of liars Pella is. Hope they corrected their crappy windows. What kind of information is needed to get some of this settlement and or repairs and replacement?
    Please help!!
    Thanks very much.

    ADMIN – Hi M,

    First you read the class eligibility section. If you do qualify you will fill out the claim form online and will provide supporting information as instructed.

  11. Connie Bergslien says:

    I filled a claim back in 2013 with pictures and all the forms including all my window costs and have had a few email follow up but never any news of settlement. Just this week (5 years later) I received your postcard and wanted to know if I need to file another claim or if the one I filed in 2013 is adequate. I have tried calling with no prevail. I just need to know if there is anything else I need to do?

    Thank you,
    Connie Bergslien

    ADMIN – Hi Connie,

    It is best if you contact the class action administrator to check if you need to file again or if you need to just update your contact information.

  12. Pat Lammert says:

    I need to order my new windows from Pella due to damage…part of the Pella contract to order the new windows has a clause that “waives my right to a class action lawsuit”….doesn’t seem right? Can’t order the windows until I sign the contract but the contract waives my right to the class action lawsuit which would partially reimburse me for the faulty windows???? Seems I’m caught in a vicious circle.

    ADMIN – Hi Pat,

    Contact class counsel they might be able to provide you with clarification.

    • Pat Lammert says:

      What is the update on the class action lawsuit? I filled out all my forms, pictures etc and submitted them prior to the June 2018 cut off …..When is this going to be settled????? I have heard NOTHING regarding the lawsuit…….

      ADMIN – Hi Pat,

      Scroll up. A member of the class shared an update.

  13. Cynthia A says:

    Hi. Are the Proline Pella doors covered under the settlement? Any information is greatly appreciated! Thanks, Cynthia

    ADMIN – Hi Cynthia,


  14. Ronald Russell says:

    windows fog up and wood is a mess because of mosture in them

    ADMIN – Hi Ronald,

    That is at the heart of this settlement.

  15. Robert McClain says:

    I have a Pella window we had the house built in 2004 the a casement they have mold on them and they leak air in the winter you can feel a draft Oregon Ohio 419 3408573:

    ADMIN – Hi Robert,

    If you meet the requirements set forth in class eligibility by all means file a claim.

  16. Rebecca Saffrin says:

    My windows that qualify for this have an ID number that is supposed to be on a sticker. Our stickers are gone. Anyone know how to find the ID number once that sticker had been removed? Or am I just screwed?

    ADMIN – Hi Rebecca,

    You may want to contact the class action administrator to explore your options.

  17. Tina harden says:

    I do not have internet to get forms and when I call number to get them they can’t find address for me so this is address
    Tina (heinz) garden
    16 liz mar pl
    Streator Illinois 61364
    Can u send me forms

    ADMIN – Hi Tina,

    I can’t. You need to contact the class action admin directly

  18. Christie says:

    I was told by a window contractor earlier this week that we had to have a Pella rep come out (at a cost of $120) to certify which windows need repair or replacement so Pella avoids false claims. I have found no info on this. Do I need a Pella rep or can any window contractor give me the cost info requested on the form?

    ADMIN – Hi Christie,

    It would be best if you contact the class action administrator.

  19. Sandy says:

    All of my Pella windows were purchased in 1997 and they definitely fall into this category. The claim clearly states that I need the correct documentation. The glass etch I can see on each window. However I also need to provide the Product ID stamp which I can’t find anywhere (the claim form shows a pic but that doesn’t help). Anyone have an idea where I can find this?

    • Es says:

      Same problem!

    • c carter says:

      I have/had 28 Pella windows. There is no unit ID label on any of them. Will our claims be denied because we don’t provide something that does not exist?? My windows were manufactured in 2001.

      ADMIN – Hi Mr. Carter,

      I encourage you to contact the class action administrator to receive additional guidance.

    • Matt says:

      We found 2 windows with a product ID of 906 CC, Open the window (casement) and you will see a very small cut out by the lower hinge arm, just aft of the screw head that holds the arm, the ID number was there in the paint. You need a powerfully magnifying glass and a very bright flash light. It looks like the number was stamped and painted over. It took us several days, a lot of cleaning to finally find the number. It is about 1/2 way toward the middle of the lower clad frame on the first step of the ledge with the window open. Good Luck.

  20. Mike Manning says:

    I just received undeliverable mail sent regards to my claim for this class action. I included all the information needed with details of the types of damage and my window types that were in included in the Class.

    I will try and forward again, however want to be sure i did not miss out due to dates or timing.

    ADMIN – Hi Mike,

    Phone deleted, call the administrator before trying to email things to make sure their email is working.

  21. Denise S. says:

    I too have Pella windows that are peeling, have mold, and are leaking. I know that they are part of the class action lawsuit. I have read all of that documentation. My question to Pella is: why do I have to pay Pella to come out and tell me exactly which windows need repair vs. replacement per the claim form that Pella is requesting? It seems a little odd that I need to pay Pella to diagnose Pella windows for a Pella claim form that they are going to eventually end up paying out on. If you qualify for this class action lawsuit, Pella should send a service representative out free of charge as they would not be necessary if the products didn’t fail. Please let me know if there is any other way to get the correct and complete information without paying Pella a good deal of money just to come out and look.

    ADMIN – Hi Denise,

    Reach out to class counsel.

  22. Rex Sanders says:

    we have lived in our home for 30 years with pella windows, many are defective but do not fall in
    this time frame?

    ADMIN – Hi Rex,

    If you are not within the timeframe you are not a class member.

  23. Albessie THOMPSON says:

    I am a member of the class-I NEED an application, please- Albessie Thompson, 1801 East 38, Little Rock, Ar. 72206.

    ADMIN – Hi Albessie,

    Please click on the link provided and file your claim.

  24. Albessie THOMPSON says:

    I need an application.

    ADMIN – Hi Albessie,

    Click on the link provided.

  25. Lee Riemersma says:

    In filing for a claim I need information regarding how condo owners file a claim. We do not own or replace the Windows. The association pays for the replacement windows. Must I show proof of ownership by the existing owner or by the association name as group?

    ADMIN – Hi Lee,

    Reach out to the class action administrator.

    • Lee Riemersma says:

      What number do I use? They keep referring me somewhere else.


  26. TODD MOLIS says:


    ADMIN – Hi Todd,

    We can’t do that. Use the link provided.

  27. Leslie Bailey says:

    To everyone asking claim-specific questions (can you send me something, is this covered, where is my paperwork, etc):
    This website only aggregates available Class Actions so that you can find them all in one spot – think of it as a Google that is solely devoted to Class Action Lawsuits. This website does not have anything to do with the lawsuits, other than posting them for you to look through. 🙄

    ADMIN – Hi Leslie,

    Your efforts while well intentioned are futile. We have been trying to tell our sweet online friends that we are simply curators but our words always go unheard.

  28. Charles Leonetti says:

    We are the original owners of our house, and we have damages to our windows and french door(that was replaced)
    Will someone from pella come out to our house to access the damages also? Will Pella come out and fixed our windows once the settlement is made or can we hire someone else?

    Thank you

    ADMIN – Hi Charles,

    Please review the class eligibility as well as the FAQ to see if you qualify for this settlement.

  29. julie says:

    How do I obtain serial numbers for windows that have been replaced? The windows were defective and are now in the dump.

    ADMIN – Hi Julie,

    Do you still have the invoices from your purchase?

  30. Carl says:

    I am doing the math, they have $ 27,000,000.00 and about 700,000 of eligible claimants. That gives me about $ 38.00 per claim. Am I correct? I am assuming each lawyer will walk away with six figure paycheck. This whole thing maybe just a joke on homeowners.

    ADMIN – Hi Carl,

    For settlements such as this one you don’t get the totality of eligible claimants. In most instances only about 10% of eligible class members file.

  31. Ron says:

    Who knows if the designer series is part of this?

    ADMIN – Hi Ron,

    The categories included are listed on the official settlement.

  32. LINDA LANG says:

    i have 16 pella proline casement windows that need to be replaced. they have been slowly getting worse to the point of one falling completely out this past winter… I am a disabled senior who can not see well. and I am having a problem reading the codes. A Pella rep. was out but he did not give me all the codes just wrote down 450/proline pella. he did quote replacement windows in a lump sum….No breakdown what so ever…..How am I suppose to get a per window price to submit….Is there a rep. just for this….. I also had a stroke so this is very hard for me…..I do not have internet at home. I have to go to the town hall to get service and only check emails on sunday after church. And KCC have not returned my calls. Please explain how I can get all the information for this claim if Pella will not help..

    thank you

    ADMIN – Hi Linda,

    Call the class action administrator.

  33. Roberta Howard says:

    Seeing this settlement just as I am preparing to look for new windows. My house was built in 1993. The first winter after I had lived here, I contacted Pella and told them about the severe moisture problems with my windows. They leak, air comes through, ice develops on them, they frost up, have mildew and rot problems. They said that it takes at least 3 yrs for moisture to leave a new home and it has nothing to do with the windows themselves. Unknowledgeable, I believed that was the case. The windows only get worst year after year with the previous description. I am positive that I am eligible for this settlement. Problem is…who keeps receipts since 1993 ? If I don’t have proof of purchase is there any way to file a claim ?

    ADMIN – Hi Roberta,

    I believe the windows have a serial number somewhere and you can take a picture.

  34. Eva Buziecki says:

    I mailed the claim FORM 03/25/18. Can you advise me of the status of my payment?

    ADMIN – Hi Eva,

    Our website is purely informational in nature and we have no association to the administration of this settlement. Please scroll up to locate the contact info. Reach out to the administrator to ask about your claim.

  35. joan Mackey says:

    I filed paperwork originally June , 2013 for the case that was thrown out. Do I have to refile all that paperwork. I have copied out the claim form but at 82 years old and a case that is old I’m not sure I can refile all this. Would just making a copy of all the original paperwork be enough as that is all I have. We have another window right now that is rotting out and has not been repaired. Thanks for your assistance.

    ADMIN – Hi Joan,

    Reach out to the class action administrator to obtain additional direction.

  36. marko vovk says:

    I have these all rotting. Can I get into this case?

    ADMIN – Hi Marko,

    As long as you meet the requirements set forth under class eligibility you are welcome to file.

  37. MARY J MILLER says:

    I can not find ID numbers on windows.

    ADMIN – Hi Mary,

    Reach out to the class action administrator to obtain assistance in locating the #

  38. Sara says:

    My windows say insulshield. Is that part of the proline lawsuit? I have had issues with these windows since getting them 12 years ago. Thanks

    ADMIN – Hi Sara,

    Call the administrator for guidance


  39. Matthew Dalen says:

    We have only found the required Product ID number on 2 windows “906CC” and they are both casement windows but different sizes. Will the number on the glass be acceptable? Almost all the windows have the same number on the glass. Any further suggestions for finding the product ID number?

    ADMIN – Hi Matthew,

    We don’t have any. I am sorry.

  40. Mike says:

    I replaced 25 Pella sashes that are covered by this class action lawsuit. I have a quote and an invoice from Pella for the 25 replacement sashes. However, the sashes are not itemized on either the quote or the invoice. Will the quote and invoice be sufficient, or do I need to somehow get an itemized cost? Thank you.

    ADMIN – Hi Mike,

    Please reach out to the class action administrator. They are best qualified to answer your question.

  41. Mike Bennett says:

    I was just notified about the class action. Today is the last day to submit the claim. Is there a chance it will be extended? I am the builder of the home I have in question and have had several conversations with Pella Windows and Doors of Omaha and Lincoln. My supplier is Pella located in Omaha, NE. I have the documents but have not been able to get them scheduled for replacements. They want to charge my customer for about half of the cost to replace their faulty product. I can be reached at 402-719-1300. Bennett and Associates , 1115 Ponderosa Dr., Fremont, NE. 68025 Please call with a response to my email.
    Mike Bennett
    Bennett and Associates

    ADMIN – Hi Mike,

    It would be best if you reach out to the class action administrator.

  42. Julie says:

    Is there an email address to send the claim form to? Their website has been down all day so I can’t submit anything.

    ADMIN – Hi Julie,

  43. Lanette Kienbaum says:

    I have tried the last couple of days to fill the form out. It said the deadline was the 20th. We had pella windows installed in 1995. Didn’t know about this case till recently. I am unable to retrieve the form. I have tried for days. Newmorous sites. We had two windows replaced and have more that should be. I have contacted Pella before about my windows because they all looked like they were rotting. I am not one to complain but this was alot of money and was never contacted on what I could do. Even thought they were under warranty for 10 years. We had our bow window and our kitchen windows replaced. The rest we just have not due to the cost to do so. I hope we can still be a part of this lawsuit being that it will not let us fill out the form even though it is the 18th, 19th and 20th of June, 2018. Thanks

    ADMIN – Hi Lanette,

    The best option is to contact the class action administrator and inform them of the issues.

  44. Lanette Kienbaum says:

    Now it says I have posted this comment on the 21st when that is tomorrow. It is only the 20th.

    ADMIN – Hi Lanette,

    As long as you have the proper date in your form you should be fine.

  45. Bev Hall says:

    We keep trying to get a claim form and none of the websites will open. We continue to get this site cannot be reached. Today is the deadline! What can we do????

    ADMIN – Hi Bev,

    Usually the best option is to call the class action administrator.

  46. S. Kent Laughman says:

    I can not find a potential claim form to fill out in order to claim my portion of this settlement? What should I do?

    ADMIN – Hi Kent,

    The deadline for this settlement has passed.

  47. cathy mckeown says:

    i have the sliding patio doors they are rotted behind casting, i just found out about the lawsuits. what can i do its after june. please let me know. i emailed pella, before i knew this.

    ADMIN – Hi Cathy,

    Not much as the deadline has passed.

  48. Richard Minnick says:

    I am on disability and submitted our name a long time ago. They are pretty bad. In fact one window had so much ice buildup one night that it expanded and cracked the window. We have waited for a response and did not do anything with the windows hoping on a settlement. We never heard a word about the settlement and am wondering if we submitted our name with the law firm originally that caused a blockage in the suit. Now, after being in the hospital for 6 out the 10 days, I started peruse the internet about the suit. 4 interesting things: (1)The class action suit was settled by Clifford. (2)we were never made aware of that fact, indicating we submitted our case. (3)There is a form we have now found but cannot complete because there is/was a due date. After all these years of waiting and losing salary, assistance thru the suit is negated. (4)We bought a spec home and there was no proof of purchase. This is a very upsetting and sad situation for us and the windows are in the same shape, ‘sad’. What to do?!!

    ADMIN – Hi Richard,

    We don’t have much in the way of advice, in the future check our website often that way you will not miss any settlements.

  49. Pam Kreager says:

    I submitted my claim form prior to the deadline, sent it certified mail via USPS on 5/24/18. No return receipt was ever received; however the tracking states it was delivered on 5/29/18 at 7:08am. Is there a way to confirm that the information was received and I am part of the class action suit. It was a lot of work to submit, with many windows in need of replacement.

    ADMIN – Hi Pam,

    Yes, you can try calling or emailing the class action administrator.

  50. Christine p BOBO says:

    I have just recently within the last 2 weeks become aware of this litigation with Pella. We have been painting and replacing flooring when we noticed some of our windows on the interior is literally rotted the wood is soft! As we were pulling up the carpet we notices some water damage around the French doors in the living room. The kitchen door was replaced years ago as it was leaking. We live in Georgia and have allergies so we have never opened the windows. We are the original owners of the home and built it around 1993. Our builder bought the windows from the only Pella dealer which was Fayetteville Ga. They were delivered to the address so this address was on file with someone’s records.
    I began searching for a recall on the windows and that is when I came across the first article about the litigation which evidently began around 2006? I then found another article and obtained a phone number for the litigation and called Pella. They have told me that I missed their deadline which was June 20, 2018 I found out through internet search July 10th 2018!!!! I have never received a notice never saw it published in the paper or magazines or heard anything on the news locally. I don’t live under a rock I read the paper and have subscriptions to magazines of various types. What are my options at this point I have at least 4 windows and set of French doors that will need to be replaced along with the water damage that has been discovered not to mention the door that replaced years ago. Because I was not notified am I just out of luck and have to just eat it? I feel that there was some record of the purchase and delivery to the address where the windows were installed and I have never been notified I feel like every effort was not made to notify me. If you could let me know what my options are at this point I would appreciate it.

    ADMIN – Hi Christine,

    You don’t have recourse any longer. The administrator met their requirements as set forth by the judge through the use of certain offline and online publications.

  51. mark szczerbinski says:

    I have pella skylights that have been leaking for 10 years I paid a fortune

    ADMIN – Hi Mark,

    This settlement does not pertain to skylights.

  52. John Kessler says:

    All of the windows in our home (42 of them) are very bad, to a point where we cannot sell our house rotting wood sashes and discolored and soft frames on a 9 year old house. I submitted a 50+ page claim package to the claim before the deadline to proper claim address and have not heard anything where it looked like the Q/A said we should have a response within 60-days. These windows have destroyed a significant amount of equity in our home. When should I expect to see any sort of response?

    ADMIN – Hi John,

    I have not seen any updates from the admin.

  53. Chris says:

    How is this latest class action suit going? I haven’t heard anything so maybe it hasn’t been heard yet. How much will these lawyers get paid for doing the suit? It probably be much more than any of the claimants will be getting. More than likely if we get anything it won’t cover the cost of replacing 1/8 of the windows.
    Seems like the lawyers always make great profits. How much will each lawyer working of the case will earn? How about the clerks working for them? I would really like to know.

    ADMIN – Hi Chris,

    At this point I believe it is in the extended period, meaning people can still file using the customer service channel. Reach out to the admin to obtain specifics about your claim.

  54. Paul Wang says:

    I submitted my claim before 6/30 this year. I still have not gotten any confirmation from you guys. How long does it take to get claim check?

    ADMIN – Hi Paul,

    Have you reached out to the class action administrator?

  55. Kevin Sweeney says:

    Today 9/14/2018 is the Final Decision Date. I hope I hear something soon. Still to this date, everytime I see a Pella window vehicle I want to Kamikazi into it.

  56. Scott Evenson says:

    Hi I am just wondering when someone will be contacting us with updated info about the settlement my contracted is all lined up and eating to order our new windows. We need to get it done before winter hits in North Dakota! We sent in all our proper paperwork before the deadline of June. Please have someone email or call me anytime. thanks

    ADMIN – Hi Scott,

    Reach out to the class action admin first and then to customer service.

  57. Bill Berson says:

    Hello. I submitted my claim in May of this year. When will receive some kind of confirmation or refund?

    ADMIN – Hi Bill,

    I have not received any reports from class members regarding payments.

  58. Greg Geier says:

    Hi. I too sent all required documentation required prior to the June 20th 2018 deadline. Due to the condition of my windows I couldn’t wait another year. Last week Pella was here to install my new replacement windows. I was originally contacted via USPS to sign up for this class action suit against Pella. Will I also be contacted regarding its outcome? Or is this my responsibility to contact someone? If so … Can you give specific contact information such as names or Dept.’s, emails or phone numbers of who we could contact to better understand the outcome and final decision which should have been Sept. 14th 2018? I hope to get reimbursed for some of the money I just spent !!

    ADMIN – Hi Greg,

    Head to the official page and open the FAQ, it contains a # for customer service.

  59. P Kreager says:

    Can you please provide a status update on the hearing that was to occur on 9/14/18? Was a final agreement reached, or was there a delay or appeal in the final settlement? Many people are awaiting the results to plan for replacing the damaged windows. A status update is very much appreciated.

    ADMIN – Hi P,

    Usually after the final hearing the judge allows a reasonable window of time to exhaust all appeals.

  60. Holly McDaniel says:

    When should we expect to hear the response after the window of time for appeals?

    ADMIN – Hi Holly,

    Usually 3 to 6 months.

  61. Debby Wilson says:

    So reading through this post, we will Not be contacted for another 3-6 months?

    How do we know if our claim was excepted or denied at this time?

    ADMIN – Hi Debbie,

    You could reach out to class action administration.

  62. Sandra Espinosa says:

    After all of these years, a settlement has been reached and it’s a slap in the face. The original settlement was thrown out due to attorney’s wrongdoing. We are getting punished for their actions.
    I had significant damage to my house and personal property. I also paid out approximately $12,000 in repairs. Property that I will never be able to replace are items that my Dad and nephew gave to me and damaged beyond repair. My dad and 7 yr old nephew passed away. I will never be able to replace any items I had stored away along with the last physical memories I had of theirs. According to the suit, I’ll be ” lucky” to receive $35.00. The hurt is beyond imaginable with the outcome of this suit. I can say, this hurts.

    ADMIN – Hi Sandra,

    What part of the settlement are you reading?

  63. Jacqueline Bender-Hillier says:

    Can you tell me where things currently stand? Is it true that we will have to wait 3-6 months to hear something or not? Looking for the facts. Thank you.

    ADMIN – Hi Jacqueline,

    Reach out to the class action administrator.

  64. Aaron Teitlebaum says:

    There’s been activity as recently as 10/3/2018, with several objections to the settlement and responses to the objectors. See here:

  65. Jacquelyn l. Shipp says:

    Hi would love to hear something by US Mailm I am not good at the computer stuffm

    ADMIN – Hi Jacquelyn,

    You can call the class action administrator to see if they can send you additional info in the mail.

  66. Tom Weeks says:

    I have filed all of the required paperwork but have heard nothing back. Can you provide us with a settlement update and let us know if we will be receiving reimbursement for the cost to replace the windows?


    Tom Weeks

    ADMIN – Hi Tom,

    To ask about specifics of your claim please reach out to the class action administrator.

  67. Tina Nielsen Amodeo says:

    On November 9, 2018 the defendant Pella filed a request with the court to set up a fund that the court will hold in escrow for the settlement amounts. The motion is set to be heard on November 14. It appears as though This is just a housekeeping measure and once the court Agrees that this escrow account should be set up, that Pella will put the settlement monies into the fund and then they will be disbursed to whomever is a approved claimant.
    I got this by reading the documents on the Pacer website which I have access to.I am a claimant Also and have spoken to the attorney’s office for the claimants A few times over the last couple months. From what the attorney there told me, once the funds are in the account, the check should be rolling out soon after.

    • Tony Weber says:


      Thanks for the information.

      Finding and getting any useful and accurate information regarding this claim has been nothing short of aggravating. Way beyond frustrated. I had to call the administrator just to ensure they received my claim and that I actually had a claim Number. Have talked to them twice more since the settlement and each time was told to simply wait. The first time I was told a date that the judge had to act by. That came and went before 2019. Now I am told some time in the Spring of 2019 funds will be dispersed.

      Feel like I have to get another attorney just to get my money back from the settlement.

      Frustrated in Iowa!

  68. Paul Bunce says:

    Is there any new information on when the payout for the settlement will occur.

    ADMIN – Hi Paul,

    I don’t see any updates on the official page. Go ahead and reach out to the admin directly.

  69. laurie galles says:

    How do we reach out to the class action administration?

    ADMIN – Hi Laurie,

    Scroll up and look for the section titled contact.

  70. ML Bruhn says:

    Is there any update on the November 14th hearing?

    ADMIN – Hi ML,

    There is not

  71. Lambley says:

    What was the hearing for on Nov 14? Does anyone know a timeframe where we can expect settlement to be sent? My windows are getting worse and I really can’t wait with how bad this weather has been lately. Thanks

    ADMIN – Hi Lambley,

    The judge instructed the parties to place money on screw it should be paid out soon.

  72. Tina N Amodeo says:

    The Judge signed the Order in mid-November 2018 permitting the establishment of an escrow for the settlement funds. This SHOULD mean that if your claim has met all the requirements, they will be rolling out the checks soon. This is what I understand from having spoken previously with the claims administrator and the law office representing the class.
    I found this out by logging on to
    This site should be providing this information to us all.
    It is also bothersome that the actual settlement site fails to include updated info.
    Just sayin’.

  73. BSutariya says:

    Any update on when the funds will be distributed to those that have valid claims?

    ADMIN – Hi B,

    Please consider reaching out to the class action administrator.

  74. Pam says:

    I reached out to the claims administrator and received the following response today:
    “We are currently working to process and verify all claims submitted, we appreciate your patience. No payments have gone out at this time, nor do we have a distribution date available”

    At least they are working on the claims review process…so will continue to wait.


      Thank you for posting the update
      Diane Tomlinson

    • John says:

      I received the following response from the claims administrator from October 15, 2018 inquiry. Seems like the far end of 9 months puts payouts in the March timeframe but, seems like they will slip.

      “We are currently working to process and verify all claims submitted, we appreciate your patience. The claims review process generally takes 6-9 months after the claim filing deadline (6/20/2018) to pay-out (This is barring any possible appeals that could arise). At this time we do not have an expected distribution date as claims review only recently began after the 6/20/2018 deadline.”

  75. Nadine Kinshaw says:

    I filed within the deadline and have not heard anything . I called once and was told that they rec’d my claim and that if the information was incomplete I would receive additional paperwork. To date I have not rec’d any additional paperwork but was wondering when I can expect to receive any funds. Also my replacement have cost me 12K and I have not rec’d any discounts from Pella? What do you think I should do to follow up.

    ADMIN – Hi Nadine,

    You should contact the class action administrator.

  76. John says:

    The Claims Administrator said something similar to my inquiry in October – “We are currently working to process and verify all claims submitted, we appreciate your patience. The claims review process generally takes 6-9 months after the claim filing deadline (6/20/2018) to pay-out (This is barring any possible appeals that could arise). At this time we do not have an expected distribution date as claims review only recently began after the 6/20/2018 deadline.”

    • Tim O'Brien says:

      My name is Tim O’Brien and I have submitted all of the requested documentation including subsequent documentation before the deadline however, i still have not rec’d a response to the settlement proceeds. I understand that the virus is delaying processing of the settlement of these claims, what is the additional delay in distribution of proceeds to this suit? who do i contact to follow up on settlement distribution, Clifford law office? Please advise.

      • Angelica (Admin) says:

        Hi, Tim. Sorry, there appears to have been a misunderstanding. We can’t answer your questions, for several reasons: 1) We are *not* the settlement administrator of this case — we are only a class action settlements newspaper; 2) this case’s claims deadline already passed — please see above. If you still have not received your payout, it’s possible your claim was denied. However, you may still contact the Settlement Administrator directly, if you haven’t already done so. The details are stated above. Thank you, and best of luck.

  77. John says:

    The damage to the 45 windows in our house is causing us not to be able or sell our house unless we come up with a very expensive repair and downsize to something smaller. Not haring anything since filing 50_ pages of claim forms besides 6-9 months is really poor when you consider the 9-month mark is in 2 months. Right now, these windows have destroyed our homes value as they are rotting in place

  78. Scott says:

    I agree, many of us have submitted multiple claims throughout all of the years this class action has been going on. Snow, rain and ice are causing even more damage to our windows. The pictures of the rotted windows/casings I submitted in May/June 2018 are in worse shape now. Time is of the essence, try and make the legitimate claimants whole immediately! Enough is enough.

  79. Rightfully Disgruntled says:

    This is May 2020…has anyone received their settlement. What are they doing with OUR money??

  80. Richard Hanson says:

    I wish they would be honest a tell us what is going happen with this lawsuit.
    I think that the only people in this lawsuit that will receive any money will be the Attorney.

  81. Synthia S Terhune says:

    I have not heard anything from Pella regarding the settlement checks. Have any been paid?

    • Angelica (Admin) says:

      Hi, Synthia. Thanks for your message. However, we ( are *not* the settlement/claims administrator of this case — we are only an online “newspaper” of various class action settlements involving various companies. Please check the settlement website for any updates on the issue, and/or contact the Settlement Administrator directly, if you haven’t already done so. The details are stated above; just scroll up. Thank you, and best of luck.

  82. Anne says:

    The length of time it is taking to process the claims is terribly wrong. Has anyone received any money from Pella? We have a window that is rotting in place. This is just WRONG!!

  83. Dave and Sharleen says:

    Today is July 9, 2020. The claims administrator was told to issue payments now until August 15, 2020. Can you tell me how much we should receive? Thanks, Dave Hubbard

    • Angelica (Admin) says:

      Hi, Dave. Thanks for your message. However, we ( are *not* the settlement/claims administrator of this case — we are only an online “newspaper” of various class action settlements involving various companies. Please check the settlement website for any updates on the issue, and/or contact the Settlement Administrator directly, if you haven’t already done so. The details are stated above; just scroll up. Thank you, and best of luck.

    • Tina N. Amodeo says:

      Hi, I’ve been getting the same message when I email the claims administrator that just says we are processing the payments and basically no other information even when I say I don’t want the same auto message again. Dave, Where did you find out that there is a time period within which the checks must ge issued?

  84. Bobby says:

    July 23rd and no payment here yet, nor any response to phone calls and emails. I wonder if we should start a class action against the class action attorneys?

  85. John Kessler says:

    I have heard nothing either. These windows have become so bad, a number of them won’t close or latch any longer. I would like to sell my house but, that’s no longer possible due to 45 Piece of Sht windows

  86. Tommy Freytag says:

    I just found out that I have 3 Pella Pro Line windows that are rotten at the bottoms. The screws that hold the arm on the bottom of the casement are just there, not holding on to anything. It’s a wonder when I opened the casement up that the window didn’t fall completely out. I never even heard about a Class Action Law Suit until I started checking online about Pella windows rotten at the bottoms. In reading, it states that the final deadline was June 20,2018 for filing a claim. How the hell are you supposed to know if no one contacted you about failing windows with Pella Proline windows?
    I certainly did not hear about the problem. We have been at our house for 18 years and seldom ever open windows, guess I shouldn’t have now. Cost to replace I’m told will run $600 + for each window, installment is extra. Any luck that an extended claim is a possibility?

    • Angelica (Admin) says:

      Hi Tommy, Please note that we ( are *not* the Settlement Administrator of this case. We only post opportunities for potential Class Members of various settlements on this website. Please check the settlement website for any updates on the issue, and/or contact the Settlement Administrator directly, if you haven’t already done so. The details are provided above; just scroll up. Thank you, and best of luck.

  87. Jennifer Harris says:

    I recently discovered issues with several of my Pella windows that are from this line and production period. I have an appointment scheduled with Pella for an estimate to repair but would I still be eligible to file a claim under this class action?

    • Angelica (Admin) says:

      Sorry to hear that, Jennifer. However, you’re two years too late to file a claim. As stated above, the claims deadline was 6/20/2018. Good luck in your repairs.