Class Eligibility

You are a member of the class if, between January 22, 2009 and July 8, 2014, you were a California resident who purchased Proactiv products from Guthy-Renker and, as a result of that purchase, were automatically enrolled in Guthy-Renker’s automatic delivery and automatic renewal billing policy and charged for additional products and shipments beyond your initial purchase.

Estimated Amount

$20 to $75

You can elect to receive about $20 cash or about $75 in products

Proof of Purchase


Case Name

Habelito v. Guthy-Renker LLC
Case No. BC499558
Los Angeles County Superior Court for the State of California

Case Summary

The Class Representative claims that Guthy-Renker LLC (“Guthy-Renker”) violated California Business & Professions Code §17600 et seq. by enrolling Class Members in automatic renewal billing for Proactiv products, allegedly without complying with the statute’s disclosure requirements and other requirements for automatic renewal billing practices. The Class Representative also asserts related claims for violation of California’s Consumer Legal Remedies Act, Civil Code § 1750 et seq., violation of California’s Unfair Competition Law, Business & Professions Code § 17200, as well as fraud, negligence, and breach of contract.

Settlement Pool





Habelito v. Guthy-Renker LLC
Claims Administrator
c/o KCC Class Action Services, LLC
P.O. Box 43460
Providence, RI 02940-3460

42 responses to “Proactiv Class Action Settlement (California Only)”

  1. Edna Johnson says:

    I ordered this product a couple years ago Tennessee

    • Renette Powell says:

      I ordered proactiv a couple of times , once from QVC on tv and the next time proactiv contact me and ask told me, they were sending me another order of their skin care products out to me. I ask the operator not to send me anymore because this product did not help my skin problems. The operator on the phone told me that she would not send anymore proactiv to me. This operator continue to send this product to my home although I ask her not too. They charge 29.99-89.99. This continues about a year. The company was taking money out of my banking account without my permission. This continue until I contact the customer service and threaten to get in contact with consumer affair. I had to contact my bank and make them aware of what was going on. Each time they would send the product to my home I would make sure I send it back to their company and tell them why I did not want any more of their products.

  2. Jean Major says:

    This was at least six years ago when I bought the product, paid for it, later received products that I didn’t order, carried unopened box to post office to be returned, they are still trying to collect money from me.

  3. Kathleen says:

    Why is this CA only. I had been scammed with this too here in MI

    ADMIN – Hi Kathleen,

    If you believe you have a class action you can contact a class action attorney in your area and see if they are willing to investigate.

  4. Denise Price says:

    My son and I bought this in Utah. They kept billing even though we kept returning. It didn’t even help him as it was! How about a nationwide suit? So many in other states were affected as well.

  5. Pam Curtis says:

    Pro Activ works but their billing is horrible! Once they get your info, they ship every month and bill forever!!!! I tried and tried to cancel in writing but they ignored it!! Pam from Ohio

  6. Diana Lopez says:

    Proactive kept billing long after I asked them to STOP.

  7. maria rosas says:

    I order these products for few years and sometimes the never was resive prize went higher and didn’t work that is why I cancel it


    I ordered this product in 2015 they r still using automatic delievery. I had a lot of proplems thanks

  9. Tammie Kasten says:

    I ordered proactive after seeing the infomercial for $19.95. A month later my bank account for hit for $45.00 and overdrew my account. Then they billed me every month after I told them to cancel me.


    Why not nation wide, I live in Wisconsin.. They have done the same to me as to all of you.. How can these companies get away with this.. I am a hard working single mom of 2.. The first intoduction price was $19.99. The next month $45.00 later, I had a over draft on my account. I called them numerous time to stop sending this product to me.. But they still keeped taking money out of my account.. I had to block them from my account.. What a flipping joke.. Why is there only settlement in certain states…

    ADMIN – Hi Michelle,
    Because consumer protection laws vary from one state to another.

  11. Mary L. James says:

    I purchase this proactive product. I would rather receive a gift certificate instead of products.

    ADMIN – Hi Mary,

    Great to hear. But please note that leaving a comment here does not constitute a claim.

  12. Stephanie Jones says:

    If you ever start a claim for Massachusetts I would like to join. I asked them to stop billing me and they did not and now its on my credit report. I refuse to pay them when I asked them to stop. I think it’s unfair it’s on my credit report.

  13. KELLY CAIN says:

    Why is this only for California customers?? Myself and other here in GA would like to be a part of this claim towards this crappy company!!

    ADMIN – Hi Kelly,

    This is because consumer protection laws are different in each state.

  14. Travis says:

    I was on an automatic delivery system, even though I ordered only once. This suit should not just be for California. Had to call their representatives several times.. They took from my checking account twice for products I no longer wanted.

    ADMIN – Hi Travis,

    Every state has different consumer protection laws. If you believe you were wronged and Proactiv violated local laws contact a class action attorney.

  15. Autum V says:

    I feel like this has happened in ALL STATES and should be nationwide. I am in Wyoming and this happened to me too. I was very upset that my account was overdrawn, I was charged an overdraft fee, and the product did not work, but caused me to have hives!!!

  16. Darlene Walker says:

    I purchased a order and they charged me two more times, Three total in all. I didn’t give them permission to do this. Indiana

  17. Gwen says:

    I’ve had the same problem. They keep sending me the products and I didn’t ask to be enrolled in autopay.

  18. Farrah williams says:

    When are participants suppose to get the settlement? I haven’t heard anything since turning in claim form.

    ADMIN – Hi Farrah,

    Neither have we. We will update you when we hear something.

  19. Sophie Yu says:

    I can’t fill out the form because it’s not available.

    ADMIN – Hi Sophie,

    You can’t fill the form because the deadline has passed.

  20. Julie Findling says:

    Julie Findling I ordered the Proactiv several years ago and was automatically sent more products. I filed what I was suppose to not to long ago and haven’t heard anything more from anyone.What is up with that?

    ADMIN – Hi Julie,

    You can reach out to the class action admin to get updates.

  21. Kari says:

    I just received an email from them today with a merchandise certifucate redeemable only for select product bundles on but as of right now the website says to check back shortly.

  22. Andrea Davenport says:

    Hi Julie, I am a California resident and I did submit a claim however I have not received my class action settlement. How do I go about making sure that it was entered successfully if I do not have my claim number?

    ADMIN – Hi Andrea,

    You contact the class action administrator.

  23. Sandy Young says:

    I ordered the product the first time and they kept sending more without my permission .

  24. Linda Eusebi says:

    I live in California. I received a merchandise certificate in the mail this week, with no previous notice that there was a class action suit in the works. I wonder how is it they could get a certificate to me but no notice of the suit. I bought Proactiv over a period of several years for my 3 teen children, and it did work. But, yeah, it was a mess feeling like I was constantly overpaying so much for packages that came way too early, no matter how many times I called or went online to adjust the delivery schedule.

    Thing is, I was never notified about the suit, and I wish I could have been given the opportunity to get cash instead of a merchandise certificate because there is very little offered on the merchandise certificate. They offer 3 “bundles” of products that are just very strange combinations of one-off products, including travel sizes instead of full sizes of product. It’s really just another rip-off. I’m assuming it’s the stuff that just don’t sells otherwise. And the products are supposed to be valued at “$75 or more;” however, this value apparently reflects the products’ full MSRP instead of the actual cost you’d pay purchasing the products outright. They are offering very limited products that just don’t interest me, but I suspect they crafted these bundles more like a “promotional deal” to entice you buy more if you like your freebie. Rather, they should be making good on their botched billing practices and offering products that their customers would want to have. Not a good way to clear your name, Guthy-Renker, if you can’t even do this right!

    But, I’m trying to look on the bright side. I get free stuff. May not use it, but I’ll take it anyway.

  25. BerthellA JEFFERSON says:

    I cannot lodge into your web site.

    ADMIN – Hi Berthella,

    The settlement has expired and the website is no longer available.

  26. John says:

    It is amazing that the notice of the class action settlement has expired, but the notice arrived in the mail three days ago !!!! Smooth move.

    ADMIN – Hi John,

    Are you sure it is the same class action settlement?

  27. Julia Howard says:

    class member 10759774 voucher number 109741 bought it about 3 years ago do not have receipt

    ADMIN – Hi Julia,

    Are you trying to find out the status of your claim? If you are, you need to contact the admin directly

  28. Patti Foster says:

    I purchased a few times and then kept getting charged and had to keep calling to take care of it. I have already filed a claim and never heard anything back. My claim number is ID GRH-10716000-5. Please check and see why I havent received anything yet.

    ADMIN – Hi Patty,

    You need to reach out to the class action administrator. We are simply an informational website.

  29. Laura SanMiguel says:

    I would like to know how to get a hold of the class action administrator. Have tried calling 844-5315016 number on certificate for questions only recording with no help . I have gone to other website that says claim time has closed, just got this postcard about 2 weeks ago. If anybody knows what how to proceed can you let me know. I received a 75 dollar merchandise certificate that I hope is not worthless. Thank You

    ADMIN – Hi Laura,

    If you got a certificate why are you trying to contact the admin?

  30. Richard Medina says:

    How do I redeem my award, web site given has no option for selecting items.

    ADMIN – Hi Richard,

    We don’t know. Call the class action administrator for clarification.



    ADMIN – Hi Mayzina,

    Consider reaching out to class counsel.

  32. elaine Coffey says:

    Okiay What is the FREEBIE!!!!!!

  33. Jessica Sandoval says:

    Hello I actually Received a postcard in the mail. Went online and filled out the information it was very easy to fill out But it’s been two months and I have not received any products. How can I check the status of my items and How can I track them? Thank you so much

    ADMIN – Hi Jessica,

    Have you reached out to the class action admin?

  34. mandyvega says:

    im trying tio redeem mine right now . i got two of the post card in mail too. I also keep getting bill statements from them saying i owe and has been sent to collections , very UPSET!

    ADMIN – Hi Mandy,

    Have you contacted customer service?

  35. Kelly Alane Reynolds says:

    I received my $75 value worth of products all it was was a bronzer compact and 3 small makeup brushes, went to website of said products, what a joke total burn it is not $75 worth of product it’s not even $30 worth of product.i

  36. Chrystal says:

    i filled out the form for a cash payment before the deadline and have received nothing yet. What do I do now?

    ADMIN – Hi Chrystal,

    This was distributed a long time ago. You no longer have legal recourse.

  37. mary wong says:

    I received a postcard for $75 Merchandise…..I spent all afternoon trying to talk to someone to order something. I heard on the recording that there were only three options but no where to call to order. The three options weren’t something I would order but there was no way to order one of the three choices. I have only 2 days left. I called the lawyer who gave me the same number on the card. Then I was given the number 415-458-3679 and I left a message…Very frustrating….a lot of running around for what?

    ADMIN – Hi Mary,

    Why don’t you go to our Facebook page and ask other class members exactly how they went about redeeming theirs?

  38. Eileen Thomas says:

    I filled out the necessary form, chose the serum bundle (2) back in September. I have tried a number of times to get info as to the shipping and have not received a response. The telephone lines are no help, just continued talk with no help. Please respond… My Class Member No. is 10030111 Merchandise Voucher No. 206590 ( on original card notification. Please note: MERCHANDISE CERTIFICATE NO> 12345678- 654321 Merchant Voucher No.

    ADMIN – Hi Eileen,

    We are simply an online newspaper of class action settlements thus we are unable to address your concern.

  39. Rayna says:

    As far as I remember they sent me stuff automatically two different times. I do not remember the dates all I remember was it was a long time ago. I do not remember if it fell between the dates that are on the certificate. If I received a certificate for their settlement doesn’t that mean it must have?

    ADMIN – Hi Rayna,

    If you received a certificate you are certainly a class member.

  40. Kris says:

    I received the bundle, but it wasn’t the bundle that I requested. Is there anyone to contact?

    ADMIN – Hi Kris,

    Contact Proactiv.

  41. Patrick Hanecak says:

    Why would you not give us cash back ,instead of this crap?

    ADMIN – Hi Patrick,

    You do have the option to obtain monetary compensation.

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