Class Eligibility

You are a member of the class if you purchased a ForceField stain protection plan from Rooms to Go and their affiliates during the qualified period. Qualified period varies by state and you can review the periods by clicking here and scrolling to page 4

Estimated Amount

$125
Proof of Purchase
No
Case Name
Hankinson, et al. v. RTG Furniture, et al. Case No. 9:15-cv-81139 District Court for the Southern District of Florida
Case Summary
This case is about ForceField Protection Plans sold by Rooms To Go (“RTG”) to some customers who purchased leather or fabric upholstered furniture from an RTG store or online. The Class Representatives in this case are Benjamin Hankinson, James Guerra, Jeanette Gandolfo, Lisa Palmer, Donald Anderson, and Lisa Prihoda. Through their attorneys, they allege that RTG did not professionally apply ForceField® stain protectant to furniture they purchased from RTG and that RTG engaged in other actionable conduct in the sale and fulfillment of ForceField Protection Plans. In addition, Lisa Palmer alleges that she did not agree to buy a ForceField Protection Plan, but was charged for it anyway.
Settlement Pool
N/A
Deadline
01/15/18
Contact
Hankinson, et al. v. RTG Furniture Corp. Settlement Administrator c/o Kurtzman Carson Consultants P.O. Box 404018 Louisville, KY 40233-4018 1-855-505-1506

124 responses to “Rooms To Go ForceField Protection Plan Class Action Settlement”

  1. Barbara says:

    I bought from RTG and paid for the force field protection in September 2015 but do not recall receiving a claim number from them. How do I go about getting that number to file a claim?

    ADMIN – Hi Barbara,

    Reach out to the class action admin.

    • Tammy wilson says:

      Hi I purchased a beautiful sofa paid for the protection plan in March of 2015 I have not been able to get any assistance since two months later

      ADMIN – Hi Tammy,

      Please refer to the claim process to see if you qualify.

    • Stephen Taylor says:

      My furniture has spots

  2. Alessandra D'anna says:

    I am very disappointed at Rooms to Go!

    ADMIN – Hi Alessandra,

    You are not the only one!

  3. raymond price says:

    I Raymond price wants to be part of this claim action

    ADMIN – Hi Raymond,

    To be part of this settlement you must file a claim.

  4. raymond price says:

    have I done all I need to do to be included in this action settlement case…

  5. Sarah L Kelleher says:

    My furniture was not stain resistant like I was told

  6. Neville W. Sumpter says:

    I purchased light colored furniture so I wanted to be assured it could be cleaned successfully.

    ADMIN – Hi Neville,

    It sounds like you are a class member.

    • Christinel Becnel says:

      I purchase a section from rooms to go and called on severai times about the sofa my sofa is a mess not good quality at all

      ADMIN – Hi Christine,

      This settlement is not related to the quality of the furniture.

  7. Shari RAMEY says:

    I bought this protection om a couch we purchased but did not receive a notification letter. How do we file?

    ADMIN – Hi Shari,

    Reach out to the class action administrator. (855) 505-1506

  8. Ernestine Kendall says:

    Claim Id # 11131931601

    ADMIN – Hi Ernestine,

    Please enter your claim # when completing your form.

  9. Shaundrea Thomas says:

    I purchased a table with the wood guarantee

    ADMIN – Hi Ms.Thomas,

    This is for soft furniture like couches.

  10. Traci Eldridge says:

    Thanks for standing up to these big corporations.

  11. Traci Eldridge says:

    Thanks

  12. Stephen Patterson says:

    On 6/4/2017 I had Force Field Protection on a Recl Sofa for $69.00 and a Glider Recliner for $49.00. from Room’s To Go. Stephen Patterson 1122 34th St. N. Apt 130 Texas City,Tx. 77590 (409)599-0875

    ADMIN – Hi Stephen,

    Did you file your claim?

  13. V Davis says:

    I received my notification re; Class action settlement. email:dezjuz4u@hotmail.com please only use my email for this purpose. I will register at the email address listed on the card.

    ADMIN – Hi V,

    We do not administer cases. You need to contact the class action administrator directly.

    • Elizabeth says:

      Awesome email. Now everyone has it might as well post your life history.Not safe to post your email on here. just fill out a form and not give your info out in the comment section

  14. Teena Franklin says:

    I did not agree the protection plan but I got charged for it.

    ADMIN – Hi Teena,

    Are you planning on filing a claim?

  15. donna dixon says:

    I bought a light green Italian leather couch with the protection treatment. Less than one year later my 2 year granddaughter marked it in red ink. I have tried everything under the sun to get it off and am still working on it years later. Had they applied the protection that I paid for, there would be no stain on my very expensive couch. I have not shopped Rooms to Go ever since. I am going to file a claim as soon as I am done with this

    ADMIN – Hi Donna,

    You go for it.

  16. Vickie Cowart says:

    I Vickie Cowart brought living room furniture and bought the Forcefield protection plan but I don’t get a claim ID.

    ADMIN – Hi Vickie,

    Reach out to the class action administrator. I am sure they will be happy to help you.

  17. frances sherard says:

    This did not work i am not sure they put it on .

    ADMIN – Hi Frances,

    It is precisely because it does not work that there is a class action.

  18. Vernon Hodgson says:

    Claim ID# 10980043601
    Purchased a sofa (I think 2012) with protection. Were told sofa was leather and found out it was not. It crumbled and we finally got rid of it two years later and bought a leather sofa elsewhere.

    ADMIN – Hi Vernon,

    Please use the link provided to file a claim.

  19. raymond beaulieu says:

    I did notagree but I got one thank you September 26 2017 11:30 am

    ADMIN – Hi Raymond,

    If the protection was added to your purchase without your permission you are a class member.

  20. Barbara LaVigne says:

    This is not user friendly. I have a claim # which says I can find out the potential amount of my check or voucher by going to the website and inserting my claim #. However, when I do that, I am sent to an attorney’s site which I am not interested in.

    ADMIN – Hi Barbara,

    We have no control over the usability of the websites we include in our listings. You can always reach out to the class action admin to escalate your concerns.

  21. Richard Parks says:

    We have purchased this. we put in a claim and they would not pay or even would talked to us.

    ADMIN – Hi Richard,

    While the settlement has nothing to do with RTG handling of claims yo are probably still a class member if you purchased the plan during the qualified period.

  22. Robert Bolick says:

    Our leather furniture has faded so bad. It’s in
    Our living. Where we do not sit that often. I couldnt
    Believe My eyes. Cause the first set of leather
    Furniture we bought from RTG looks better than the last set. I never even thought this could
    Happen . Very disappointed

    ADMIN – Hi Robert,

    I don’t think the ForceField was designed to avoid fading. Fading happens most often because of light exposure. This settlement relates to the performance of ForceField as a stain protector and the inclusion of the ForceField cost without the customer’s permission. If either of those scenarios apply to you and you purchased your furniture within the qualified period by all means file a claim.

  23. Charlesa Hinton says:

    I am responding to the card I got in the mail last week about a class action settlement. My claim# is 10974742201. I was told to purchase this item to protect my leather furniture.

    ADMIN – Hi Charlesa,

    File a claim using the link provided.

  24. Nick Garcia says:

    I purchased a leather couch in 2014 with the protection package in NC but never received a claim number what do I do?

    ADMIN – Hi Nick,

    Consider reaching out to the class action administrator.

  25. Marguerite G Lee says:

    July 2017 purchased

  26. Marguerite G Lee says:

    July 2017 purchased to protect sleeper sofa micro fabric, post Oct 2, 2017

    ADMIN – Hi Marguerite,

    Leaving a comment here does not count as a claim.

  27. Cheryl Baker says:

    I Cheryl Baker and I’m responding to the claim class action settlement. My claim number is RTH-10111102201-20517.I’m very upset on Rooms To Go.

    ADMIN – Hi Cheryl,

    The proper way to claim is by clicking the link available above and filing your claim form. Leaving a comment here does not result in action on the part of the class action administrator.

  28. Charlotte Hudson says:

    I am also responding to the card I received in the mail about a class action settlement. My claim number is 1101070070. I was told by RTG to purchase this item to protect my leather furniture. I purchased three pieces of leather furniture and was charged for the Force Field Protection for each piece.

    ADMIN – Hi Charlotte,

    File a claim using the link provided above. Just scroll up.

  29. Debbie Wright says:

    Very disappointed!!!

  30. Laura Manous says:

    I purchased the Force Field Protection on 05/03/2014 but have not received a claim form. I am certain that I should be included in the class action suit. I even still have the receipt for my purchase.

    ADMIN – Hi Laura,

    If you are a member of the class by all means file a claim.

  31. Mark Embree says:

    Not happy with Rooms to go I purchased a couch and recliner and also bought the force field protection. My purchase was made in August 2017 and I’m not even sure if they put it on that sure doesn’t seem like it because my grandson spilled some juice on the couch and I went to wipe it off and it just stayed there sign me up please..

    ADMIN – Hi Mark,

    I cannot sign you up. You must file a claim using the link provided.

  32. Susan Schultz says:

    How do we get a claim identification number. We bought the Force Field Protection at RTG.

    ADMIN – Hi Susan,

    Reach out to the class action administrator.

  33. Aljosie Larkins says:

    Purchased combination Leather/Fabric Sofa, Love Seat & Ottoman (it was sold as “leather”) with Stain Protection). Fabric was not protected and “Leather” turned out to be “Pleather”. Do I qualify to file a Claim, and if so-how do I obtain a Claim number ?

    ADMIN – Hi Aljosie,

    If you purchased your ForceField plan during the qualified period there is a good chance you are a class member. Contact the class action admin to try to obtain a #

  34. Tenisha Taylor says:

    I purchased this protection on my furniture but have not received a claim number. What do I do to go forward?

    ADMIN – Hi Tenisha,

    Reach out to the class action administrator

  35. Jack Robinson says:

    I did not get a claim number, do I go to Rooms to Go and follow up?

    ADMIN – Hi Jack,

    Contact the class action admin

  36. Jesse says:

    How do I get a claim number exactly?

    ADMIN – Hi Jesse,

    You either receive one in the mail or you contact the class action administrator and request one.

  37. martha oquendo says:

    warranty fabric protection number 19865858.
    purchase 10/28/2015

    ADMIN – Hello Again,

    Leaving your info here has no value. You need to file a claim.

  38. martha oquendo says:

    my sofa still make noise when i recline they were here all the do was using spray.when i cleaned i dont see the stain go away

    ADMIN – Hi Martha,

    This settlement has nothing to do with noise.

  39. martha oquendo says:

    i want to be included in this claim
    my claim #11587365001

    ADMIN – Hi Martha,

    The proper way for inclusion is to click on the link that reads file a claim and enter your number. That will create a form for you to fill out and submit.

  40. Drucilla Ellis says:

    I bought a sofa love seat and chair it started to peel and I purchase the protection plan my claim number10625635001

    ADMIN – Hi Drucilla,

    Please use the link provided to file a claim.

  41. clifton hobbs says:

    claim rth-10977527201-185410

    ADMIN – Hi Clifton,

    You need to use the link provided to file a claim. Leaving a comment here does not result in any action.

  42. lisette Bisson says:

    I also purchased a stain protection plan from RTG claim ID [ 10191146401 ]

    ADMIN – Hi Lisette,

    Please file a claim using the link provided.

  43. Rita Murray says:

    I ordered on 1/13/13 one red reclining sofa and 1 whiteconsole sofa from rooms to go in
    Clearwater Fl and shipped to my home in Benton KY. I had them treated. The red couch has only been set on maybe 20 times in our formal living room. The white console in family room is used dailey. the suppose leather is peeling off every where. I am very disappointed in the product.

    ADMIN – Hi Rita,

    This settlement is not about your furniture. It is about the protective treatment applied to it. Faux leather and real leather was not included.

  44. Rita Murray says:

    My claim number 11518032101

    ADMIN – Hi Rita,

    Please use the link provided to file a claim. Leaving your claim # here does not constitute filing.

  45. ismael riojas says:

    I am very disappointed with the service I resived .My sofa and outher piceshave stains I cant get out.can you help me?

    ADMIN – Hi Ismael,

    I can’t. If you are a member of the class go ahead and file a claim.

  46. Donna says:

    I purchased a recliner along with the fabric protection in December 2015 but have not received a claim number. What do I need to do?

    ADMIN – Hi,

    Try reaching out to the class action administrator.

  47. Barry Hillman says:

    Purchased an leather electric sofa and recliner with leather protection!

    ADMIN – Hi Barry,

    If you are a class member please use the link provided to file a claim.

  48. Roberto Rivera says:

    Roberto Rivera Hi I can only say I’m very disappointed with Rooms to go products I paid to much money
    for this forniture. Now they look horrible. My claim # is RTH-11808721601-344711

    ADMIN – Hi Roberto,

    Use the link provided to file a claim.

  49. Tee says:

    I may never rent from here again ,

    ADMIN – Hi Tee,

    I don’t think you have to worry about that. Rooms to Go does not rent anything.

  50. joe milan says:

    help meClaim #11436776001-274599

    ADMIN – Hi Joe,

    In order to get your money you need to file a claim. Click the link above.

  51. Eleanor Weissberg says:

    My name is Eleanor Weissberg and I am responding to your post card about a class action law suit against RTG. I purchased three pieces of furniture with force field protection on 5/14/15, order #19319348, under my credit card in the name of Samuel Weissberg (has since passed away) as I have power of attorney and had it for over 5 years. Both couches were $59.99 and the ottoman was $19.99. If I can be of further assistance please notify me. I wish to be included in the above matter. The civil action # is 9:15-CV-81139 (S.D. Fla).

    ADMIN – Hi Eleanor,

    You need to file a claim. Click on the link above and fill out the form provided.

  52. Glenn C Ehrhart says:

    I paid $224.95 for protection on leather sofa of 12/10/2015. I prefer to have the voucher. Order #19968875. claim # 10619102001. In addition, one of the recliner chairs is beginning to say and is quite visible. in a short time, I beleive to will continue to get worse and am completely and ssignificantly supset and unsatisfied. The rest of the sectional seems to be doing ok at the time. I had a person to come out and he actualy said to wait a while, it might get better. How could something like that get any better? He didn’t know what he is talking about. additional, a lite shade was chipped at the time of delivery and reported, but never fixed. I was sent a light bult but not a shade.
    Id any of thesee issues can be resolved, it would be greatly appreciated.

    ADMIN – Hi Glenn,

    The issues can’t be resolved. That is why there is a class action. Consider either filing or excluding yourself and take them to court separately

  53. Ruben Aguilar says:

    It’s not as much as we paid for protection. But better that nothing.

    • Ms.Walker says:

      I Don’t Think Are Feel, It’s Right That As Much As We Paid For The ForceField Protection We Are Getting So Very LITTLE In Compensation,I Know We ALL Paid A Different Amount And I Know We Have Two Main OPTIONS To Choose From,NEITHER Is GOOD For Me . Option 1 I WILL ONLY GET $13.00 IN A CHECK AND , Option 2 I WILL GET VOUCHER FOR $69.00. AND WHAT CAN I REALLY DO WITH $13.00 CHECK …….AND WHAT REALLY UPSET ME AS LOOKING ON THERE WEBSITE THE “CHEAPEST” THING IS A DAMN PILLOW FOR $39.00 IF A CHOOSE OPTION 2 A VOUCHER. NONE OF THE OPTIONS COMPENSATIONS WILL GET THE HORRIBLE STAINS SOME OF THE PEOPLE THAT HAVE CHILDREN OR PETS…… SO IN MY OPINION RTG STILL WINS,BECAUSE IF YOU TAKE VOUCHER YOU HAVE TO GO BACK TO RTG TO USE IT.THIS IS SO “WRONG”.I WILL NEVER SHOP AT RTG AGAIN.RTG GOT OVER ON THE PEOPLE.I WISH I KNEW I COULD OBJECT TO TO SETTLEMENT BEFORE THE END DATE WHICH IS FRIDAY THE 17th.??????????

  54. MARJOIRE SCHANSTRA says:

    thank you so much for helping us……

    ADMIN – Hi Marjoire,

    My pleasure

  55. Doris Johnson says:

    We paid for the Force Field Protection for 3 “leather” pieces of living room furniture in February 2017. No dogs or other animals; no children, and only 2 adults who use is occasionally. I use the term leather loosely because it is not LEATHER. I HAVE AN INSPECTOR COMING NEXT WEEK TO LOOK AT IT. Leather does not peel in tiny places all over the furniture.

  56. Virginia Russell says:

    I purchased force field protection for leather sofa 2010 which I found later it wasn’t really leather. I haven’t brought anything else from rtg since. Also I moved. I believe I am class action suit.

    ADMIN – Hi Virginia,

    If you are a member of the class do consider filing a claim.

  57. Jessica kimla says:

    How can I get a claim number

    ADMIN – Hi Jessica,

    If you did not receive one in the mail you can contact the class action administrator.

  58. Jenifer Solorzano says:

    I spent $7,000 in furniture and paid for the protection. There was no way it was sprayed or protected. When I purchased they said I had to get it or I would not qualify for another offered discount. Rooms to Go sales men are sorry! I called to advise there was no protection…. they sent someone out and still nothing. It must have been water.

    ADMIN – Hi Jennifer,

    Did you file?

  59. Debbie Burnette says:

    At delivery of our new coffee table the leg was cracked we called and was told they could not replace the broken leg (that was done during delivery) we would have to BUY a new coffee table
    We will not buy from them again
    As far as protection plan it was a joke!!! we paid for it and they gave us a miniature 3oz bottle of fabric cleaner to apply on the furniture when we saw a stain on it

    • Ms.Walker says:

      Yes,Same Here…..RTG Is Still WINNING, Because The Compensation Is Not That Much On Whatever Options You Choose, Customer Still Has To $$$ To Get Furniture Cleaned,RTG Should Of At Least Gave EVERYONE THAT’S PART OF THE SETTLEMENT ENOUGH TO PAY FOR CLEANING…..And I Didn’t Know That I Could Object To The Settlement,Never Shop There Again.

  60. Tina Carter says:

    My room had a bad smell in it.

    ADMIN – Hi Tina,

    This is a furniture settlement, not a bad smell settlement.

  61. s w Langford says:

    I purchased the protection on all of my furniture and I bought a whole house of furniture in April 2016

    I did not receive any paper work or stain remover from Rooms to GO

    ADMIN – Hi Miss Langford,

    I encourage you to reach out to the class action administrator.

  62. Joe Grace says:

    I am trying to surmit my claim # but when I go to the site, I go to file a claim and nothing happens. I go to http://www.stainprotectionsettlement.com

    ADMIN – Hi Joe,

    I just clicked on the link and it appears to be working.

  63. Christian says:

    I purchased the protection but I’ve moved and not received a claim number? What do I do to claim?!

    ADMIN – Hi Christian,

    You reach out to the class action administrator.

  64. Reggie Butler says:

    Yes . Thanks someone out their they can help. Yes I put $170 down for a room. And I never got it. I have the receipts to prove it in every time I will call back they will say be looking forward to looking for a room to where I had to end up moving somewhere else and lost $170 i. on third Avenue upstairs driving school . That rhe babe of it . It’s in the Bronx. The number . 914/4412325. They want answer when I call .

    ADMIN Hi Regie,

    I have no idea what you are trying to say. If you are class member file a claim. If you don’t have a claim number contact the admin of the settlement to see if they can get you one.

  65. connie rodgers says:

    My claim number is:11826867301. I made 2 purchases,1 on 12/31/2015 and the second purchase was on 12/10/2016

    ADMIN – Hi Connie,

    Fantastic, use your number to complete your claim.

  66. Mary Ann Bosco says:

    Mary Ann Bosco
    On Feb.03,2017 I received delivery of my furniture from RTG. I noted that I did not receive any information
    regarding the Protection Plan. I contacted the store and spoke to the salesperson who told me that the protection their own “in house house protection plan. No where on the furniture could I find information that it had been applied. When I called again, I was told “that “it was applied as the product left the warehouse, I was assured that it had been applied. I live alone and have no pets. About a month later I got a stain on the couch from a tangerine. I called the store and was given the number of someone who would come and clean up the stain. The person came,”cleaned” the stain leaving a bigger stain than originally there. I took a picture to the store and they sent a new pillow, which I did not need or want instead of cleaning spot! Some
    stain protection plan!!!

    ADMIN – Hi Mary,

    By all means file a claim. It sounds like you are a class member.

  67. Ivan says:

    The liquid is not 100 percent safe to the material of the fabric of the furniture.

  68. Tina Griffith says:

    I received my Notification in the Mail Also.
    RTH-10850233801-160583 Claim #
    Tina Griffith
    5571 Butte St Lehigh Acres ,Fla

    ADMIN – Hi Tina,

    Please file a claim using the link we provided.

  69. Ruth Penzkofer (Sporty) says:

    purcahsed the stain protection on a recliner chari

    ADMIN – Hi Ruth,

    Fantastic, go ahead and file a claim.

  70. John Oglesby says:

    I bought the stain protection Identification number 11575847101

    ADMIN – Hi John,

    Consider filing a claim.

  71. Charmetrice Sims says:

    I filed my claim now what next?

    ADMIN – Hi Charmetrice,

    Next you wait.

    • Charmetrice Sims says:

      How long do i wait? And how will i get notified of something???

      ADMIN – Hi Charmetrice,

      Settlements are usually paid once the final hearing has taken place, all appeals have cleared and the admin has had a chance to validate all claims.

      • Charmetrice Sims says:

        When will it be finished?

        ADMIN – Hi Charmetrice,

        First we wait for the deadline then for fairness hearing and finally for appeals. After that if all goes well you will see checks.

      • Charmetrice Sims says:

        and when will that be?

        ADMIN – Hi Charmetrice,

        There are no specific timelines. It can take months or years.

  72. Ms.Walker says:

    I AM VERY DISAPPOINTED WITH THIS SETTLEMENT,ITS NOT EVEN ENOUGH TO PAY FOR A CLEANING AND IF YOU ACCEPT THE VOUCHER YOU STILL HAVE TO GO BACK TO RTG TO USE IT, WHO WILL BE HAPPY GOING BACK THERE AFTER THIS,AND AS LOOKING AT RTG WEBSITE THE CHEAPEST THING I SAW WAS A PILLOW FOR $39.00.…THIS SO WRONG ON ALL LEVELS. AND WE ALL WILL GET A DIFFERENT AMOUNT,SOME WILL HAVE A COUPLE $$ AND SOME $$$ , MAYBE $$$$….NEITHER OPTION HELPS ME.I WISH I WOULD HAVE COME TO THIS SITE EARLIER AND I WOULD HAVE OBJECTED TO SETTLEMENT,SO RTG STILL WINS $$$$$$$$$ ???????? ME ONLY $$ FEW DOLLARS?????I HAVE REPLIED TO A COUPLE OF POSTING.

    ADMIN – Hi Ms. Walker,

    Please sign up for our newsletter that way you always have the option to opt out from settlements you deem unfair.

  73. Marilyn Tilton says:

    How do I file a claim

    ADMIN – Hi Marilyn,

    You click on the link that reads ” click here to file a claim” then you enter your claim number as indicated on the card you received in the mail. You have to complete the digital form and click on submit.

  74. Minnie L. Williams says:

    Yes I am filing my claim now. what is the next thing I am to do?

    ADMIN – Hi Minnie,

    Once you have filed you wait patiently for the deadline to pass and all the appeals to clear. Eventually, if you are a class member you will get a check in the mail.

  75. Minnie L. Williams says:

    I paid cash for the items I purchase.

    ADMIN – Hi Minnie,

    Regardless of the form of payment you always get a receipt

  76. Nicola Brown says:

    I did not buy the protection plan and my couches are a mess. Would I be able to file.

    ADMIN – Hi Nicola,

    No. You will not be able to file. This is not about messy couches.

    • Nicola Brown says:

      They aren’t messy as being dirty they are peeling

      ADMIN – Hi Nicola,

      This is not a settlement for defects in manufacturing. It is related to defects on the application of the protection.

  77. joyce Stanyard says:

    I did not order anything on my leather couch or chair. I told the salesmen I was not interested in it. I did not notice they charged me for it. until I got home. He handed me the bill folded up in a envelope. Called them when I seen it but they would not take it off, T will Never buy anything from Rooms To Go.

  78. Montia says:

    I brought the protection plan in 2013 but I do not have my receipt also I don’t remember getting anything in the mail. If it had rooms to go name on it then it went straight to the trash. How can I file a claim?

    ADMIN – Hi Montia,

    You can contact the class action administrator and have them check if you are included in the settlement. Their contact info is posted above. Just scroll up.

  79. RICK LOLLAR 251-752-2729 says:

    MY NAME IS RICK LOLLAR. I PURCHASED FURNITURE ROOMS TO GO IN 2014. I BOUGHT 3 YEAR PROTECTION PLAN THE FURITURE HAS PEELED AND CRACKED EVEN THE PROTECTION WAS USED. I HAVE TALKED TO RTG THEY STATED THAT I PAID 2300.00 THET WOULD ALLOW ME A STORE CREDIT OF 750.00. THIS IS UNACCEPTABLE MY NUMBER IS 251-752-2729 ANY ASSISTANCE WOULD BE APPRECIATED

    ADMIN – Hi Mr. Lollar,

    We are simply an informational website and we are unable to help you escalate your situation.

  80. Pamela Ellis says:

    I did not order anything on my couch. I told the salesmen I was not interested in it. I did not notice they charged me for it. until I got home.

    ADMIN – Hi Pamela,

    It sounds like you are a class member.

  81. Sarah Williams says:

    Rooms to go sold me a 20% off discount card I did not ask for, and leather protection package and my furniture was not leather, it is simulated leather.

    ADMIN – Hi Sarah,

    That sounds super frustrating, consider filing a claim.

  82. Elyse Clark says:

    We just purchased our furniture in October and it isn’t stain resistant like they said. They wouldn’t allow me to pass on the stain coverage which was several hundred dollars. I didn’t get a unique claim number. How Can I get one of those?

    ADMIN – Hi Elyse,

    You are not a class member. Class members purchased their furniture before 08/04/2017

  83. Shirley M Thompson says:

    I did purchase protection plan

  84. Shirley M Thompson says:

    Yes I purchased a Protection plan for $129.00 want my money refunded

    ADMIN – Hi Shirley,

    If you are a class member and you did not receive a PIN number consider contacting the class action administrator to obtain one.

  85. Carlo says:

    Claim number is REQUIRED

    ADMIN – Hi Carlo,

    You can contact the class action administrator and request a claim number if you believe you are a member of the class.

  86. Wynnette says:

    When purchasing my leather furniture from R2G I specifically asked for a warranty to cover the recliners, springs, etc. because i previously had a bad experience with their furniture when the wood broke inside my ottoman but I thought I would give them another try. Exactly one year a one month later I begin to have the same problem when my leather sofa started sagging. I called customer service only to find out I purchased a warranty for upholstery, definitely not what I asked for but I didn’t find out until I called to file a claim. Needless to say the person who sold me the warranty is no longer employed and now both my sofa and love seat looks a hot mess.

    ADMIN – Hi Wynnette,

    It is always wise to read the small print. Very few furniture stores offer structural guarantees.

  87. Lakeitha says:

    I purchase plenty of furniture from them with that shield protection. I haven’t got any recall information. How can I go about getting it?

    ADMIN – Hi Lakeitha,

    I would reach out to the class action administrator.

  88. S Sae Inz says:

    We purchased a living room set in January of 2015.
    I was damaged at arrival, and in 2015 we had the set replaced 2 times.
    Many calls were made , and many calls ignored by Rooms to go store and corporate office.
    Still hate my furniture. It it trash. For what we paid the quality should be much better.
    We tell everyone I know NEVER buy anything from Rooms to go.

    ADMIN – Hi Sae,

    Thanks for letting me know. I will take it into account next time I buy furniture.

  89. WILLIAM A MCGROUTY says:

    PURCHASED RED COLORED LEATHER SOFA AND CHAIR. COLOR FADED

    ADMIN – Hi William,

    Please refer to the terms of the settlement. This class action is not related to the quality of the furniture.

  90. M says:

    I have been trying to get this website to load for days!! Is anyone else having trouble? If i cant access the website how do i do this?

    ADMIN – Hi M,

    I tried it and it appears to work.

    • MJH says:

      Do you know how soon we will receive a check for this claim? It looks like the court hearing was December 15th and they had 45 days to appeal. That would throw the final decision being made in late January/early February.

      ADMIN – Hi Molly,

      I don’t see official updates on their website, nor any indication of appeals. With that said, your best bet is to reach out to the class action administrator at (855) 505-1506

  91. Megan says:

    If you opted for the merchandise credit, does anyone know when it will be received? Will it be sent by mail?

    ADMIN – Hi Megan,

    It may take a little while as the deadline was not until the middle of January. As for the voucher the terms read as follows:
    To receive a voucher, you will have to provide an email address that will be used to deliver your voucher. You will need to print the voucher when you receive it by email in order to use it in a RTG store, and you will need a valid photo identification that matches the name on the voucher.

    • Valerie Morales says:

      Who would the email for the voucher be from? So I can keep an eye out for it.

      ADMIN – Hi Valerie,

      Most likely from the class action administrator.

  92. Karen says:

    Thanks for answering Megan’s question. However what is a little while? Estimation

    ADMIN – Hi Karen,

    I would not dare to estimate. Class action settlements are full of twists and turns and unexpected surprises.

  93. Shante Allen-Howard says:

    Hello I filed a claim in December. When will i hear back from someone? I do have a claim idenification number.

    ADMIN – Hi Shante,
    Here is the email you need to contact: info@kccllc.com

  94. Cedrick A. Tucker says:

    Greetings and well-wishes. My name is Cedrick A. Tucker. I have informed delivery with the United States Postal Service and received an email that a letter was sent to me from your office however I never received it. I wanted to make sure that my apartment number was included on the mailing as I live in a large apartment community.

    ADMIN – Hi Cedrick,

    We are not the class action administrator. You need to contact them directly.

  95. Eric and Lindgren says:

    Good day! When can we expect to receive our vouchers? Thank you!

    ADMIN – Hi Eric,

    I believe this case remains under appeals.

  96. Tiffany says:

    I understand this is now settled was approved by the court. When when we receive our settlement?

    ADMIN – Hi Tiffany,

    This is a direct quote from the FAQ. Basically 45 days after the last appeal is resolved.

    The Court will hold a Fairness Hearing on December 15, 2017 to decide whether to approve the Settlement as fair, reasonable, and adequate (See FAQ 30 below). If the Court approves the Settlement, there may still be appeals that delay the conclusion of the case. Checks and vouchers will be mailed within 45 days after all such issues and appeals have been resolved and the Court’s judgment becomes final. Resolving all appeals can take time, so please be patient. If you elect to receive a check, you must deposit or cash it within the period stated on the check; otherwise, it will be void.

  97. Leola Simpkins says:

    Hello, I purchased a sectional and within months it started to tear. I attempted to have them come out and to verify a replacement with my “protection” but I never received the returned call or information regarding “protecting my couch”

    ADMIN – Hi Leola,

    Unfortunately you don’t have any recourse with this settlement as the deadline has passed.

  98. rachel lynstaughter says:

    Hasn’t it been 45 days since the last appeal. So payout update?

    ADMIN – Hi Rachel,

    Why don’t you reach out to the class action administrator and share your update with us?

  99. Rob says:

    How will we know if or when the appeal process is complete? Will someone notify us?

    ADMIN – Hi Rob,

    They probably won’t. Next time people hear from the administrator is when they receive a check.

  100. Rose says:

    I’ve called the number referenced as the class action administrator (855-505-1506) but there is no updated information. I don’t see how to get in contact with someone to find out the status of this check. Any suggestions?

    ADMIN – Hi Rose,

    Here is the contact info for the admin

    KCC
    866.381.9100
    info@kccllc.com

  101. DEBORAH BETTI says:

    have the checks been mailed out yet for our claims ?

    ADMIN – Hi Deborah,

    I have not seen any reports of checks.

  102. sharon campbell says:

    I too filled out a clam late last year. But have not heard or received any information .I stay just refund. My warranty money.

  103. Presley says:

    You should call. My info was send to the wrong address in June

  104. Uwe Lange says:

    I have the same problem, bought that protection plan. Rooms to go sent an inspector who told me to have the sofa professionally cleaned! What a joke!
    Rooms to go doesn’t even answer my e-mails!

  105. Corey Hampton says:

    I’m just finding out about this! Do I still qualify?

  106. Cynthia Henton says:

    I purchased the protection in 2012. I filed a claim in 2017 but never received any information about my refund or voucher. I followed up multiple times but received no response. My claim # is 10943874701.

    • Angelica (Admin) says:

      Hi Cynthia, Sorry to hear that, but we cannot answer your question. We are just a class action newspaper. You’ll have to contact the Settlement Administrator directly, if you haven’t already done so. The details are provided above; just scroll up. Thank you, and best of luck.