Class Eligibility

You are a Class Member of the Six Continents call recording settlement if, while residing or located in California, you called one of the following hotels on a toll-free number between March 1, 2011 and July 18, 2012 and spoke with a representative:

  • Priority Club Rewards
  • Holiday Inn
  • Holiday Inn Express
  • Crowne Plaza Hotels & Resorts
  • Intercontinental Hotels & Resorts
  • Staybridge Suites
  • Candlewood Suites
  • Hotel Indigo

Estimated Amount


Proof of Purchase


Case Name

McCabe, Simpson & Sarabia v. Six Continents Hotels Inc./em>
Case No. 12-cv-04818-NC
District Court for the Northern District of California

Case Summary

According to the terms of the settlement Six Continents Hotels Inc. illegally recorded telephone calls without the consent of the caller. the plaintiffs claim that they provided sensitive personal information (such as credit card information) during the calls, and they were never told during the call that the conversation was being recorded.

Settlement Pool





McCabe v. Six Continents Hotels Inc. Class Settlement
c/o Heffler Claims Group, Claims Administrator
P.O. Box 1040
Philadelphia, PA 19102-1040

20 responses to “Six Continents Hotels Call Recording Class Action Settlement”

  1. D Gmz says:

    Call and stayed at both Holiday Inn a multiple times and the Holiday Express twice in that time frame..

  2. Sari Aldumiare says:

    I’ve called Holiday Inn during my holiday in December 2012 to inquire about some rates, and I gave the representative my full name, phone number, debit card number to book a room for myself. They didn’t mention that the calls are being recorded at all and now the have my debit card number and my name recorded, and I they might use it even If I’m not booking a room???

  3. Peggy Blackwell says:

    How long would it take for you people to reach a settlement ?

    ADMIN – Hi Peggy,
    On occasion it takes years. Be patient.

  4. Eleanor Lowery says:

    i have tried to call to get the claim form but know one answer the phone at the above number a card was sent to me telling me to call but no response.

    ADMIN – Hi Eleanor,

    If you continue to have issues contacting the admin consider reaching out to class counsel.

  5. Laurie says:

    I called and booked rooms at holiday Inn and holiday Inn express during this time frame. Are you telling me they recorded all my credit card information? I am extremely careful about giving out my personal information like this and several times in the past few years my credit card information has been breached or hacked and the bank has had to cancel my card and issue a new one. I travel for a living and stay in hotels all over the country. At no time did holiday Inn or a booking agent ever say my call was being recorded or I would have hung up and booked the stay in person. This makes me wonder how many other companies are doing the same thing and not telling us the consumer. I want in on this class action lawsuit. Maybe if holiday Inn is fined and punished other companies will think twice about illegally recording private information.

  6. Heaven freeman says:

    I have many times. This is ridiculous.

  7. bill says:

    we live, we learn, in this case thank heavens that someone found out what was going on, as hey LOK at all the I D theft these days.

  8. bill says:

    typed a comment and it got error message SO here it is I D theft is Rampant so be wise keep your info SAFE

  9. Tracy l.collins says:

    Reserved a room for my husband working in California ,the room was never used but my credit card info was recorded without my knowledge.

  10. CHRIS says:

    why do people reply to these posts with details about how this affects them? It’s not actually helping you to make a claim.

    ADMIN – Hi Chris,

    Perhaps they are venting their frustration.

  11. CAROL says:

    Could you please tell us how we consumers can maybe prevent this from happening in future. Is there anyway to tell if we are being recorded.? how can one ever trust any companys again?

    ADMIN – Hi Carol,

    If you call a company and they don’t do a recording statement ask if you are being recorded.

  12. Jaywana L says:

    Called to book a room for my vacation giving all my information

  13. Patricia Adams says:

    I reserved a room to stay the night but I never realized I was being recorded so how am I supposed to trust this hotel or how should anybody else tis is not right

  14. Jasmine Talley says:

    Booked a room months in advance and the day of check in they had no acknowledgement of it

  15. Latanya Lavan says:

    I rented a room with my card

  16. Esther R. says:

    Still have not got my replacment check.

  17. Jo Mondrus says:

    Has anyone gotten the settlement check? I submitted claim, tried emailing, calling (got disconnected more than twice) with no response.

    What recourse do we all have?

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