Class Eligibility

You are a class member if while you were a California resident, you (1) received a telephone call between March 27, 2012 and June 16, 2017 regarding the collection of a debt and spoke with an agent of Synchrony Bank, (2) did not have an account with Synchrony Bank at the time of the call and (3) were not informed at the beginning of the call that the call may be recorded, then you may be entitled to a class action settlement.

Estimated Amount


You will get a pro rata share of the pool

Proof of Purchase

Cell #

Case Name

James Elias and James Kozik v. Synchrony Bank
Case No. BC555883
Superior Court of the State of California for the County of Los Angeles

Case Summary

This class action case alleges that Synchrony Bank violated California laws that prohibit the recording of telephone calls without notice to or consent of all parties to the conversation. The case covers persons who were California residents, received a call made by or on behalf of Synchrony Bank regarding the collection of a debt and spoke with an agent of Synchrony Bank between March 27, 2012 and June 16, 2017, did not have an account with Synchrony Bank at the time of the call, and were not informed at the beginning of the call that the call may be recorded.

Settlement Pool





Elias v. Synchrony Settlement Administrator
P.O. Box 404000
Louisville, Ky 40233-4000

12 responses to “Synchrony Bank Call Recording Class Action Settlement (California Only)”

  1. Pam.ela Steele says:

    I did recieve csll

    ADMIN – Hi Pam.ela,

    If you received calls you should certainly consider filing a claim.

  2. Susan Chandler says:

    I have received multi calls and still do

    ADMIN – Hi Susan,

    I believe that makes you a class member. Congratulations! file your claim.


    Synchrony Bank is the institution behind Evine, a TV Sales Channel. I found out last week, that Evine would no longer sell me anything, as I “Owed” them $45.60. Please note that I have an Evine credit card, that I could pay in full at any time!!! Of course I make $100 payments each mo. and probably owe just over $100 at this time. My account is current. I ended up paying Synchrony Bank the $45.60, just to preserve my credit rating, which is excellent!! The problem is that I did not owe that much. I did not have 2 of the 3 items mentioned!! I felt like I was being extorted. I wanted to preserve my credit rating, and the only way to do so was to pay for items I did not have!!! So I did!!! I AM NOT AT ALL HAPPY TO BE HELD UP!!!

    ADMIN – Hi Patricia,

    That is terrible. Have you escalated with customer service for Evine?

  4. DarleneTaylor says:

    yess I have receive many call.

  5. Rochelle bennett says:

    Yes multiple calls pay on time they held payment to get Xtra money. Now midland credit is calling and calling all day

  6. Ghanshyam says:

    Anybody can help me out to complete my claim form I wanna know this Phone Number(s) on which call(s) were received i might got phone call but I didn’t pick it up I’m filling out my claim I’m stuck on that question that’s why I can’t submit the claim

    ADMIN – Hi Ghanshyam,

    The form is asking for your phone number where you received the calls. Nobody knows your phone number better than you do.

    • Ghanshyam says:

      Oh ok I didn’t read that question correctly so they want my number I was thinking something else that I have to give their number they called me ok anyway thank you!!

  7. Pstricia O'Connell says:

    Hello. I have an account with Synchrony Bank. I would like to join your lawsuit.

    Patricia O’Connell

    ADMIN – Hi Patricia,

    If you are a class member please feel free to file a claim.

  8. Sandra says:

    I don’t understand this, it says filing time has passed, this is recent. I have definitely been a victim of this. I hate them. How do I join?? Thanks

    ADMIN – Hi Sandra,

    The deadline has passed. That means you can’t file anymore.

  9. Cindy Smith says:

    How come proof of these calls can be validated by giving our phone number, yet no one contacted my phone number to inform me about this case? I only just now found out about it by browsing for information on another class action I am part of. Now the deadline has passed and I feel burned all over.

    ADMIN – Hi Cindy,

    I don’t believe class action administrators are legally allowed to contact people via phone. They do make an effort to publish in common newspapers, magazines and on the web. They also send you something via mail. I encourage you to sign up for our newsletter that way you will never miss out.

  10. Patricia Daniels says:

    Synchrony Bank disgusts me, I had a Lowes credit card that had a zero balance , I paid them off in about 4 months for a washer and dryer I got in April of 2017. They closed my card in January of 208, when I asked why I couldn’t get a direct answer , they just decided I wasn’t credit worthy anymore and I dont know why. In march they reduced my Sam’s Club card from $1000 to $100, stating I was a credit risk do to a report sent to them from trans union. I didn’t get a letter informing me of this . They did the same thing to my sister’s Walmart card , we are so disgusted and disappointed with this bank, and you can never talk to an actual person from the bank , only call centers. We want to start a class action lawsuit

    ADMIN – Hi Patricia,

    I don’t think you have a good basis for a class action. You can always try.

  11. Bj says:

    What is the range of selttlement payout?

    ADMIN – Hi BJ,

    I have no idea. I know the total pool but not the number of potential class members.

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