Class Eligibility

You are a member of the class if you received a call on your phone promoting home warranty products from American Residential Warranty (“ARW”) or The Warranty Group, from March 7, 2011 to August 11, 2015 after calling ARW’s call center and ending the call before reaching an operator or leaving a voicemail.

Estimated Amount

$125

May qualify for more if you received multiple calls

Proof of Purchase

No

Case Name

Flanigan v. The Warranty Group, Inc. and American Protection Plans LLC d/b/a American Residential Warranty ,
Case No. 14-CH-00956
Circuit Court of Cook County, Illinois

Case Summary

The lawsuit alleges that made calls to the plaintiff after the plaintiff called the defendant’s call center and hung up prior to beginning an interaction

Settlement Pool

$16,000,000

Deadline

12/17/2015

Contact


Flanigan v The Warranty Group,
Inc.
Settlement Administrator

PO Box 3967

Portland, OR 97208-3967
1-866-686-8704
info@callbacksettlement.net

51 responses to “The Warranty Group TCPA Class Action Settlement”

  1. Letticia Richards says:

    I am interested in filing a claim

    ADMIN – Hi Letticia,

    By all means do it. We have provided you all the needed information, tools and resources for you to easily file your claim.

    • Ash says:

      I’d like to file it out but it won’t let me. I hate being harassed on the phone even after when I state take my name and number off of their list and after putting my number on the do not call list

    • Donna says:

      I receive calls daily, weekly, monthly. I beg, plead to be taken off the list. I am told by the poor operator, she cannot do it. I give up. I let my answering machine pick up that doesn’t work. I answer the phone asking not to call- that doesn’t work.

  2. Margie Wisniewski says:

    I received approx 10 calls. They would not quit calling.

  3. Heather Smith says:

    These people called me 7 times in 3 days 🙁

  4. Marlene Crum says:

    They called me

  5. Bill Zeisel says:

    they had hang up on me

  6. Bill Zeisel says:

    I had called and they hung up on me without a response.

  7. phyllis storey says:

    Sometimes. When. U. Tell them. To. Stop. They. Don’t. Very. Annoying.

  8. Oscar Teran says:

    I received multiple calls between July 2013 and September 2014 from this company. I tried blocking these callers but wasn’t able to do so.

  9. Ninya Agee says:

    I received call in 2012

  10. Angela Radcliffe says:

    I received multiple calls a day for months

  11. Jaywana L says:

    Received several calls in a days time, just started ignoring the call

  12. AG Carron says:

    I think this was the place that called me back when I was checking on a warranty purchase. How can I be sure? I don’t want to submit a false claim

    ADMIN – Hi Annette,

    Contact the class action administrator and ask them if they are able to check your phone number against their main list.

    • Paula says:

      Wondering how to contact system administration to double check this was the company calling me, I saw above to do that and they cane check phone number, but I can’t seem to find where to go or who to call. Thank you!

      ADMIN – Hi Paula,

      As posted on the page this is the information to contact the admin:

      Flanigan v The Warranty Group,
      Inc.
Settlement Administrator

      PO Box 3967
      
Portland, OR 97208-3967
      1-866-686-8704
      info@callbacksettlement.net

  13. Hinesta Cohen says:

    I have received a lot of calls from them.If you get someone on the phone that you can understand and try to tell them to STOP they hang up.The number go to a voicemail when you call back.The numbers arent the same either.They call past 9pm and as early as 8am and even on the weekends totally annoying.

  14. Glenn says:

    How can I be included they called me a bunch of times

  15. Rachael Goldstein says:

    I have received many calls I keep telling them to take me off the list.

  16. Paula smith says:

    I recoeved a few call.

  17. Cedric Bass says:

    Received several calls even though I said I had no interest.

  18. Cedric Bass says:

    Received calls although I said I no longer had any interest.

  19. Mohammad Rahman says:

    I received multiple phone calls from this company, and they hung up on me.

  20. Ron M. says:

    I received calls even though i had no interest

  21. RONALD ROBINSON says:

    I received numerous from this firm , they were relentless even with me proclaiming that I no interest.

  22. Darlene Taylor says:

    I receive several call. they refuse to stop calling some days I had no interest ……may sometimes 3 time a wk.

  23. Brandy Reyes says:

    These people do not give up. Within a three day time span they called me six times.

  24. Alice Eunice Behrens says:

    I would like to fike a claim online

    ADMIN – Hi Alice,

    As we have said in the past if you are interested in filing a claim and you are part of the class we have provided a link which you can identify by the orange color right next to the words “claim form”. Follow the simple instructions provided and file your claim. Make sure you keep a record of your action by printing your email or claim confirmation page.

  25. Ron Bartels says:

    There are hundreds of other telemarketing calls I get that there are no class actions for. About 10% of the calls I get are from companies who ignore the Do Not Call List. The FTC has yet to respond to any of my complaints.

  26. TOYANNE Whitehorn says:

    These People call Us every single day I have asked for them to remove Our Number but they refuse to and have even called many times in the same day. I HAVE explained to them I’ve asked for our numbers to be removed.

  27. Jacqueline Robbins says:

    I recieved calls from this group. Please add me to the list

  28. Robert Guido says:

    I’m definitely going to file a claim. Has anybody had any success asking them to remove their number on our service? I’ve tried multiple times but they just won’t listen.

  29. gregory jones says:

    I have long lists of the various numbers these people use. I can’t get to their “Do not call” registry, and they force you to listen in the hope that you will get to the point of being able to tell them to not call again. But that doesn’t work. I want to sue these lowlifes.

  30. kevin goad says:

    I have many warranty companies numbers blocked through my cell service and previous carrier, is there a list of numbers or number used by this company??

    ADMIN – Hi Kevin,

    If there is you will need to contact the class action admin to obtain it.

  31. Tammy Opack says:

    These rude people would call and i would tell them i do not want their service. not 30 min later they would call again because i have caller id i would pick up the phone and they would hang up they would call me at least 5 times a day playing this game

  32. janice litchfield says:

    called me several times a day for over a week. even after telling them i’m not interested. would hang up if answering machine picked up. my caller id showed same number every time.

  33. david plyer says:

    they are constantly calling and I would tell them that I do not own the home I am only renting and still they would persist calling at all hours they would get rude to my wife and myself and I even went so far as to tell them that I am on a on call list and they laugh at me

  34. david plyer says:

    they were calling all the time I even told them the I did not own the house I just rent it and they still call them I even told them that I was on a no call list and they laugh, they even went so far as to be rude to my wife and myself and they were very persistant

  35. Heather says:

    Please provide the caller ID number(s) that would have shown up when calls were received from this group. I get illegal marketing robocalls daily to my home & cell phone & keep the numbers without ever answering the calls, so I need a way to cross-check it.

    ADMIN – Hi Heather,

    We do not keep such list. But you can contact the class action administrator to request the info if available. Their contact details are posted on this page.

  36. Samantha Jensen says:

    They called me 10 times in two days and its very wrong my cell phone no less stupid!!

  37. Candace Prevost says:

    They called me on at least 3 separate occasions it seem they had set me up with calling every two to three weeks; since I pay for prepaid monthly cell phone service this sticks out because they where using my phone minutes even though I was and still on the Federal No Call List; now they just email me 3 to 4 times a week even though I never op-in.

  38. Wendolyn Johnny says:

    Recieved several calls from this company about purchasing the product cause replacing an appliance can be costly I explained I live on a fixed income, but that didn’t stop them from constantly calling.

  39. Howard Williams Jr. says:

    They called my household

  40. JoAnna says:

    I would recieve calls and sometimes be hung up on before operator would come on. When I called number back they would go into pitch. I told them to remove my number. They continued to call! Not sure how they got it.

  41. Barbara Hays says:

    they would call all times of the day and night and i would tell them about the time zone so i would tell my grandson when using my phone don’t answer ca[[ without a name on it

  42. john says:

    Do you know what’s going on with this case?

    The do not call list needs to be more enforced. I always get telemarketers calling me. Stop them to stop calling, they still call.

    ADMIN – Hi John,

    I have not seen updates on this one. As soon as I see something I will post a link on our Facebook page.

    • john says:

      I emailed them. This is what they said.

      Dear John

      Thank you for your email,

      The hearing to consider the final fairness of the Settlement is scheduled for December 3, 2015. If the Court approves the Settlement, and after any appeals process is completed, eligible Settlement Class Members whose claims were approved will be sent a check in the mail. Please be patient. All checks will expire and become void 90 days after they are issued.

      Regards;

      Wendi S.
      Flanigan v. The Warranty Group, Inc.
      Settlement Administrator

      As you can see. They told me nothing.

  43. john says:

    Sparks energy should be sued. These people call me like 5 times a day. Telling me to get my electric bill and read some number to them to see how much I can save.
    I did that years ago, with someone else, and I was switched over to some different electronic provider, when they said they wouldn’t switch me. But only the first couple months you’ll save money, then after that it gets doubled, or more then what PSE&G charges.
    But anyway. I tell these people to stop calling and take me off their list. These people still call.

  44. john says:

    I emailed them again today. I received a bounce back as undeliverable email. Saying that address doesn’t exist.

    ADMIN – Hi John,

    I emailed them yesterday and mine did not bounce. Why don’t you try to contact class counsel instead?

    • john says:

      I email info@callbacksettlement.net the only emailed they have.

      They probably won’t answer you back either.
      But I know it can take months or years. But at least they can update the site to let people know what’s going on.

      I just email them again. This time it went through. Something just happened to their system.

  45. john says:

    What’s going on with this?
    Everytime I email them. They keep on giving different answers.
    The first time I emailed them, last month. They said that I have to wait for the case to be over on December 13.
    UM, the case was over 5 months ago.
    Then I emailed them back. They tell me in 45-60 days. Yeah, 60 days was June first.
    I emailed them again, they say they don’t know when it is going out.
    Now there are saying that I am not part of the settlement.

    So does anyone know what is going on? And why they’re giving me the run around.

  46. john says:

    Have anyone received anything?

Leave a Reply

Your email address will not be published. Required fields are marked *