Class Eligibility

Class Members of the Wells Fargo TCPA class action settlement include cell phone users or subscribers to wireless/cellular service within the United States who received a call from Wells Fargo with automated dialing or prerecorded voice technology in an effort to collect on a consumer credit card account between Nov. 1, 2009 and Sept. 17, 2014.

Estimated Amount


Proof of Purchase

Must have a valid cell number which will be validated against master list

Case Name

Franklin v. Wells Fargo NA,
Case No. 14-cv-2349
District Court for the Southern District of California

Case Summary

The lawsuit alleges that the plaintiff received automated collection calls not intended for her and in violation of TCPA

Wells Fargo denies the allegations but has agreed to settle to avoid the expenses and uncertainty associated with a trial

Settlement Pool





Wells Fargo Litigation
ILYM GROUP Settlement Administrator
P.O. Box 57086
Irvine, CA 92619
Phone: 1-800-380-6403
Fax: 888-845-6185

89 responses to “Wells Fargo TCPA Class Action Settlement”

  1. Astrid says:

    yes did receive those calls and always on the weekend …

  2. Gloria Alvarez says:

    What does one do about info your automated service collected.

    Hi Gloria,
    You can’t do much about the info collected by their automated dialers (the dialers don’t capture much unless you enter it) If you qualify you can claim as part of the class action settlement and receive your share.

  3. Allen Payne says:

    I received Numerous calls from Wells Fargo all times of the day and night

  4. Howard G. Lau says:

    Yes, I received numerous calls from Wells Fargo all times of the day and night for months and months trying to collect $20,000.00 for their vendor fraulent actions. Franklin Financial Soutuion.

  5. Crystalbelle Greenhalgh says:

    Yes i received this communication via telephone and my spouse cody barrett paid a settlement fee..when called wells they have no record of payment or ever having spoke to us.

  6. Geri M. says:

    I was ever notified of this and should have been. I need help…….

  7. Ian says:

    They have a list of phone numbers who were called. Enter your number, if it takes the number you can enter your address and contact info.

  8. Elaine Guido says:

    yes I received several calls day and night for months

  9. Patricia Johnson says:

    yes all the time on my cell and home

  10. Arlene forbes says:

    I try file can’t I also paid settlement to Wells Fargo add me to lawsuit please send me what I need per email

  11. Dorothea Hood says:

    Yes I received those calls.

  12. Holden Caufield says:

    day and night huh??

    Look,, pay your bills and you wontbe getting hes calls!!

  13. Wylene Hill says:

    Calls regarding a car that was repossesed

  14. DC says:

    oh god yes…..they called me at least 4 to 7 times a day for nearly 8 to 10 monhts straight……..i have to get my records together for this …… fun fun…..yeah not…

  15. James Warren says:

    I received those calls

  16. Deborah M. Robertson says:

    I did receive calls I don’t remember what cell # I had at that time. I think it was 601-248-4812

  17. Marianita Floro says:

    I did receive calls from Wells Fargo a lot even while I was at the hospital having a procedure done! I thought it was an emergency . The person was very insistent even whe I told her that I was at a procedure!

  18. Angela smith says:

    Yes I receive those phone calls

  19. Narita Anderson says:

    Yes, received numerous calls concerning collection

  20. Cynthia Rumbold says:

    Received nasty calls from Wells Fargo.

  21. Melissa Paul says:

    Received those unwanted calls on my house number and my cell number, but my house number would be ringing at like 10pm. Very aggravating!

  22. Faye Marshall says:

    I received several calls also

  23. Carla flowers says:

    Yes i received those calls

  24. Nicole Johnson says:

    Yes, I received many phone calls leaving voicemails for MONTHS.

  25. Jamiee Smith says:

    Yes I did receive automated calls on my cell phone, and had a bank account with them

  26. April Jones says:

    It’s sad how the claimants gets like 3.50 and all of that money go towards lawyers I think everyone should get they own lawyer and deal with it that way

  27. Tyhesha Kenney says:

    I received phone calls on my cell phone and yes I had a credit card with Wells Fargo

  28. Mary Medico says:

    I have received number phone calls on my cell and yes I do have a wells fargo credit card

  29. kevin Johnson says:

    I have received hundreds of calls and have documented proof.

    ADMIN – Hi Kevin,

    We encourage you to submit a claim.

  30. Bryan jones says:

    Yes I had surgery my insurance cover it all I had cataracts couldn’t see well hospital over charged my credit card by $700 they wanted it in two days I told them I would pay them more than the minimum payment each month they didn’t accept that turned me into their collections he wouldn’t listen he told me that I was a good customer and now I was a bad customer he asked me if I could borrow money or sell something said no told him I will pay more than the minimum due each month at the bank at the end of the call he thought he disconnected me I heard him say I don’t know why they give credit cards to dirt poor people I stuck to my word still got six calls a week it took me a year to pay it back but I did it I may be a bad customer but he is a bad person

  31. larry shells says:

    Yes I did receive calls and I do have a credit card with the Wells Fargo.

  32. Howard G. Lau says:

    Please advise, is there anything else I can do to in regards to this settlement?

  33. tom says:

    how much will each person get?

    ADMIN – Hi Tom,

    On this settlement each valid claim will receive a pro rata share divided equally among all valid submissions.

  34. Brian Smith says:

    How can I find out if my claim is valid.And when will we find out when the payments will be made.

    ADMIN – Hi Brian,

    Contact the class action administrator using the information at the bottom of the page.

    • Sheryl says:

      When do we get payed?

      ADMIN – Hi Sheryl,

      To get additional details regarding payment you must contact the class action administrator.

  35. Dalia says:

    After the last hearing date how long will it take to receive the share? If we qualify

    ADMIN – Hi Dalia,

    The waiting period varies from months to years.

  36. ruby says:

    So who can we contact to see how long it going to take to hear abt the settlement

    ADMIN – Hi Ruby,

    You can contact the class action admin at 1-800-380-6403

    • Jessiah says:

      I filed a claim and have not received any additional information. I also tried contacting the administration office like you’ve suggested and get nothing from the automated system

  37. ROSE says:

    I read in the internet that we are 4 million class members.
    That we are to be divided evenly and fairly on the 8 million dollars left after attorney fees and administration fees.
    Is that so true?????
    I filed my claim before June 9,2015.

  38. ruby says:

    So how long will it take to get ours law suit from the last hearing

  39. cedric phillips says:

    Yes i received a lot of noisome phone calls

  40. Carrie says:

    .They are still harassing me !!! my debit was less than$80.00 in late 2014 and paid off. now they say I owe over $1,600 !!!! When will I hear from someone about this settlement I also filed my claim before June 9 2015. I need help

  41. Jessiah says:

    I’m in the same boat! I filed my claim before June 9th and the followed the directions to file a claim on the post card. I have not received any additional information regarding my claim.

  42. Ariel Aparicio says:

    Im aware that there has been a settlement just want to make sure you have my correct address.[Personal Information Removed]

    ADMIN – Hi Ariel,

    We are not the class action administrator. We cannot verify your address. You need to contact the admin directly by using the information we provide on the main settlement page.

  43. ROSE AMEZCUA says:

    Here we are in December 24 and we haven’t RECIEVE our share of the settlement!!!!! What a shame On all those administrative and attorneys involved in this LAW SUIT.
    Do your Job to send us our share but we want a big amount of money that is worth the Fight???!!!.

  44. Paulette L Wallace says:

    Received severals emails about some type of Class Action,2013 and 2014 and mid,-summer 2015,Sounds like a robitic voice,was confused

    ADMIN – Hi Paulette,

    Without additional details we are unable to provide with additional clarification.

  45. mariah sheridan says:

    Just curious if the court entered it’s response and when we might expect checks? Thanks!

    ADMIN – HI Mariah,

    If we get more details to highlight the progress of this case we will post them on our Facebook page.

  46. Joyce Marie says:

    It’s almost the end of January and still no pmt. I called the toll free number after Christmas,but no information.What is the hold up now? When will they send pmt.and how much will it be? Thank you.

    ADMIN – Hi Joyce,

    Try contacting the administrator in writing. Otherwise wait.

  47. Brenda says:

    Courts need to crack down on these class actions. Some folks are really affected and or taken advantage of. The attorneys get all the cash so what is the point? When you call the admin you are disrespected. And like myself didn’t fin out in a timely manner to late to make a claim. I was really harassed and then Wells Fargo sold my account to a collector for pennies on the dollar. When confronted they told me they had the right to do so.


  48. Lindsay Pickard says:

    I was wondering how Ii would get involved in the settlement over Wells Fargo as I too was affected. I actually had fraud happen to my account in which they’re still claiming I owe them hundred’s of dollars that was never me. I was also told the only way I could get an account with Wells Fargo was to open up about 8 different accounts. In which the checking would auto go into the other 7 savings accounts auto. Which over drafted me often. When I requested to stop it they said the only way to would be to shut ALL my accounts down fully.

    ADMIN – Hi Lindsay,

    This settlement is about getting contacted via phone from Wells Fargo without your explicit authorization. It has nothing to do with administrative issues like the one you describe above.

  49. Shena says:

    Checks will be sent out around April 13,2016.

  50. deborah glaze says:

    i have move from the address you have on file how can i update my address

    ADMIN – Hi Deborah,

    You can contact the class action administrator via snail mail to report your change of address. Their info is at the bottom of the settlement page.

  51. Jose says:

    Do we know how much we getting?

    ADMIN – Hi Jose,

    We don’t but the checks should come out on or about April 13, 2016

  52. Mary Klaus says:

    I was receiving calls every 1/2 hour even when I had a payment plan set up with Wells Fargo. It was so annoying and harassing . Some days I would have up to 20-30 calls. I would call back and tell them I had a payment plan set up and was abiding by it but was told I would still get these calls. Glad someone saw fit to sue.

  53. Info says:

    Class action suits like this are not about doing right by the plaintiffs. Law firms make a living off hunting down and filing this type of action. Individual plaintiffs will get about $4 each. The law firm is taking $4 million off the top and then getting another $3.5 in fees I think… Think “ambulance chasers” on a much larger scale.

  54. Artelia Brown says:

    I received plenty of calls. Thanks for speaking on my behalf and helping to compensate my family and I.

  55. Shena says:

    Checks were mailed out on April 13, about $77.00 each person.

  56. Artelia Brown says:

    Still haven’t received my check.

    ADMIN – Hi Artelia,

    Contact the class action administrator to ask about your claim. The information is located on the main settlement page under “contact”.

  57. Aaron Gaytan says:

    It’s been a long time… how do I know if my number was enrolled. I’ve been member since 2003.

    ADMIN – Hi Aaron,

    Contact the admin using the number provided

  58. vanessa hill says:

    Hello, Hello, anybody there? Wells Fargo (Huntsville, AL) opened my safe deposit box for someone else to go into. I did not know anything about it until I went to access it. When I asked to gain access to the box they said, we can’t find a box for you. When I inquired more about it they gave me papers showing that the box had been closed. I made several attempts to correct the situation and they relocated the woman who was helping me…. I still have the two keys and papers to the box and no answers.

    ADMIN – Hi Vanessa,

    We are not the bank and therefore unable to help you resolve this matter. Please contact the bank.

  59. Brenda w graham says:

    Yes I rexited phone calls 2 or three times a day several on the weekend this is my 3rd time no responce

  60. nikki harper says:

    Had already made a claims two years ago and never got my settlement just checking on it not sure because I had moved and change addresses when I contact the numbers are disconnected now Not sure who I contact for information about that

    ADMIN – Hi Nikki,

    Usually by the time the numbers are disconnected you are way too late to escalate.

  61. Marenda smith says:

    I had Wells Fargo,CEO call several times with claim and lawsuit .
    I was on there list of people n suppose to have repayment sent to me via new address new address was updated .
    I have yet not received my reimbursement.
    Auto refinance,home loan,personal loan.New account info
    Please contact me via email or through phone.

    ADMIN – Hi Marenda,

    Our website does not contact anybody regarding class actions. We are purely informational in nature.

  62. Karen Walker says:

    I didn’t never received a post card or a phone call from welfago I have move to another state I’m in Allentown PA so maybe someone can give me more information thank you

    ADMIN – Hi Karen,

    You need to contact the administrator.

  63. Melissa Morris says:

    Received the settlement and it doesn’t have a spot to endorse it. How​ do I deposit it in my account on my phone

    ADMIN – Hi Melissa,

    Endorse it on the side that a check normally gets an endorsement.

  64. tracey says:

    If I need to report lawsuit monies that I got from Wells Fargo being in a class action lawsuit, where would I get information from to report to IRS. My name is Tracey Woods, I’m in Memphis, TN. email This would have been in 2014.

    ADMIN – Hi Tracey,

    You would need to contact the company that administered the settlement. The process of getting evidence for something that old is super difficult.

  65. garrett young says:

    What banks or stores cash the settlement checks. Well Fargo won’t unless you have a account

    ADMIN – Hi Garrett,

    Try Walmart

  66. Charles Copeland says:

    When do we receive the check?

    ADMIN – Hi Charles,

    Distribution happens ones the settlement gets final approval.

  67. cathy serrato says:

    I recieved text and calls as well as my referenses i used they got calls about my balances and overdrafts as well i no longer have that phone number but my new one is 9094622762

  68. Sharon Wood says:

    I received numerous calls from Wells Fargo Dealer Services at all times during the day and night.

  69. TODD LINDSTROM says:

    I just received a check, but reading the attachment, it stated that this was the second check. I do not remember receiving a first check. Is there a way that I can check to see if I should have had a first check and if that check was cashed or deposited.

    ADMIN – Hi Todd,

    Contact the class action administrator.

    • Sharon Bradshaw says:

      Hi Todd!!! I received the same thing in the mail today and I am in the same boat as you with questions. I never received a first payment and this measly $15 postcard check is supposed to be the second payment….

      ADMIN – Hi Guys,

      I have the feeling your stuff was stolen in the mail.

    • Carol says:

      That would be easy if the numbers for the representatives were still in working order.

      ADMIN – Hi Carol,

      If the number has been pulled from service you no longer have recourse.

  70. Coretta Watts says:

    I don’t know how much is your responsibility of checking the status of each individual pay off my was 15dollars and some change.please be more specific.

    ADMIN – Hi Coretta,

    I am not the admin of this class action therefore I have no responsibility to check anything at all.

  71. David Goodman says:

    I received only one check dated June 1,2017 however it stand it was the second payment, I never received a first. I tried to contact the number associated with this b lawsuit and it stated it c is no longer in working order. Who do I need to contact for or about the first check.
    Thank you in advance,

    ADMIN – Hi David,

    Try class counsel.

  72. ERIK SEGURA says:

    I got $1.06 cents. is that?.. Is it for them to say they paid back millions of customers? A couple bucks each.

    ADMIN – Hi Erik,

    I have removed all profanity from your contribution. Settlements are pro rata meaning the pool is divided equally among all qualified applicants.

  73. DawnKA says:

    Scammed again. First Wells Fargo, then this company representing a class action lawsuit. Received a check in the mail on November 8, 2017 with an issue date on the check on May 5, 2017 states void after 180 days. A useless check, why???

    ADMIN – Hi Dawnka,

    The last check for this settlement was sent in May of 2016. Are you sure you are holding a check corresponding to this particular case? I ask because the admin closed shop almost two years ago and it would be impossible for them to issue checks.

  74. Birame SENE says:

    Did receive a check I didn’t cash. Today, got an unknown call I didn’t pick up. After a listened to the voice mail, called back the number and the lady told me she’s calling to recover the Wells Fargo Credit Card debt. And like everytime I got a call from them, they start traitening me with law suit. Since, I was trying to suit the back for charging me late payment before the due date (2 times that I payed at a Wells Fargo branch and after I called them with my receip payment, they said l had to pay it because they already put it in the system). Another one was an insufficient charge for an automatic payment from the checking account. After I called them to ask them how can I schedule an automatic payment without a checking account , they told me may be an employee made a mistake and I had to pay that. Finally I stopped paying when they charged me again for a Money order they said they didn’t get, was at that time in Tulsa, Oklahoma. Never get the money order returned to me so I stopped paying. Since I signed the waiver in the Lillian Franklin v. Wells Fargo. What can I do to stop theses calls. Thank you

    ADMIN – Hi Birame,

    You can add your phone to the do not call registry.

  75. Gregory Shannon says:

    i filed my claim over the phone as instructed and i never received anything and i did it when you first sent me the notice

    ADMIN – Hi Gregory,

    Claims don’t have an over-the-phone option for filing.

  76. Joseph Pacheco says:

    I have emailed the attorneys on the lawsuit web page. I still have not received a check nor a response in regards to the lawsuit. Wells Fargo ruined my credit before I could even begin building it. I opened an account as a student years ago only to find that I was charged interest on a credit card I never used. Never use Wells Fargo! How can I get my settlement check?

    ADMIN – Hi Joseph,

    Class counsel is the highest level of escalation. If they are not replying you don’t have any other recourse. It is entirely possible that your phone was not included in the list of telephones contacted therefore you are not a qualified class member.

  77. Danika D Galvan says:

    I received my check and didn’t realize it was a check for many months a d now Cross vs wells Fargo won t reissue my check. Very bad business, if I’m entitled to something it should have an expiration for my payment. Just ridiculous!

    ADMIN – Hi Danika,

    When a check expires the funds usually become part of a secondary distribution which is either sent to class members that cashed their prior check or is given to charity. You no longer have recourse.

  78. Rodney Johnson says:

    Thank you, it’s about time.

  79. Carolyn Kizina says:

    It is about time!

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