Class Eligibility

The class is defined as all residents of the United States of America who purchased any of the following Zicam products in the United States from February 15, 2011 through June 5, 2018: RapidMelts Original, RapidMelts Ultra, Oral Mist, Ultra Crystals, Liqui-Lozenges, Lozenges Ultra, Soft Chews, Medicated Fruit Drops, and Chewables (the “Products”).

Estimated Amount

$6.16 – $11.53

Consumers may claim up to five products without proof of purchase

Proof of Purchase


Claim Form

Case Name

Melgar v. Zicam LLC et al.,
Case No. 2:14-cv-00160-MCE-AC
District Court for the Eastern District of California

Case Summary

A Proposed Settlement has been reached in a class action lawsuit in the United States District Court, Eastern District of California, (the “Action”) that may affect your rights. The Plaintiff claims that Zicam LLC and Matrixx Initiatives, Inc. (“Zicam”), made false and misleading statements about the effectiveness of certain Zicam products in violation of state and federal law. Zicam denies this claim. The Court has not ruled in favor of Plaintiff or Zicam. Instead, the parties agreed to a Proposed Settlement to avoid the expense and risks of continuing the lawsuit.

Settlement Pool





Zicam Class Action
c/o RG/2 Claims Administration
P.O. Box 59479
Philadelphia, PA 19102-9479
(855) 279-8685

51 responses to “Zicam Cold Medication Effectiveness Class Action Settlement”

  1. Monica MacConnoran says:

    Please, send me a Claim Number so that I may file my Zicam claim. Thank you.

    ADMIN – Hi Monica,

    You can file without a claim #

  2. Devaughn says:

    I have bought the chewables, medicated fruit drops, soft chews and oral Crystals for my family and they haven’t done anything to help them.

    ADMIN – Hi Devaughn,

    File your claim

  3. Anna Lohr says:

    I have used this product and had terrible side effects and no relief from the medication

  4. Donna Coleman says:

    I too have used/purchased zicam in the past…and got no results.

  5. sarah says:

    I have not got any result used in the past

  6. Shirley Y Marciel says:

    I have bought the products and do use tjem

  7. Sophia Wince says:

    5 Products

    ADMIN – Hi Sophia,

    If you are a member of the class by all means file a claim.

  8. Gina M Mason says:


    ADMIN – Hi Gina,

    You should be able to file without a PIN

  9. Judith A Burns says:

    Use a lot of Ziccam but last products purchased haven’t helped linked they used to.

    ADMIN – Hi Judith,

    If you are a member of the class by all means file a claim.

  10. Sue Roemer says:

    I have bought the zicam for the nose a couple of times

    ADMIN – Hi Sue,

    If you are a member of the class by all means file a claim.

  11. bear says:

    So glad there so many morons out there who cant seem to follow the simplest of instructions….leaves more for the legitimate class members…

    “Add me”
    “Add me!”


    ADMIN – Hi Bear,

    Above all, compassion. It is sad, but a reflection of where we are as a country as it relates to education

    • KV says:

      I totally agree with “bear” – most of the comments left must be old people who think that by simply leaving a comment saying they’ve purchase said item and even as far as to list the name, think they are entered into the settlement. Reading is a must, folks!

      • Waxmi Beavers says:

        Reading Is Fundamental, and so is comprehension. Intelligence is lacking in some. I lack compassion for those that willingly do not read before posting their response. Perhaps it is time to discontinue the Reply section.

        ADMIN – Hi Wax!

        Before we activated this comment section we made the same assumptions. Boy were we surprised.

      • Star says:

        I too agree with Bear, but I find your assumption that the comments must be left by “old” people, sad and disturbing.

  12. Shirley Lysic says:

    I purchased to use for cold symptoms they never help with anything

    ADMIN – Hi Shirley,

    Please file a claim using the link provided.

  13. Kathryn brown says:


    ADMIN – Hi Kathryn,

    I don’t think that is the case. They simply offered the product.

  14. Jodi J Jones says:

    We have tried your Oral Mist, Liquid-Lozenges, Soft Chews, & Medicated Fruit Drops, Not one of them helped at all. Will never try Zicam anything ever again.

    ADMIN – Hi Jodi,

    Sounds like you are a class member.

  15. David Mothkovich says:

    My wife and I have purchased nasal sprays and cold remedies several times from CVS and Walmart usually the nasal sprays due to my allergies.

    ADMIN – Hi David,

    If you are a member of the class by all means file a claim.

  16. Tina Burtzloff says:

    I have bought the oral mist, nasal spray at least 6 bottles, soft chews, medicated fruit drops and lozenges ultra. I thought the nasal spray worked a little that is why I kept buying the Zicam brand. I probably bought more for my family but this is what I used personally.

    ADMIN – Hi Tina,

    If you are a member of the class by all means file your claim.

  17. Alfred Laguna says:

    Never worked as advertised

  18. Ann nitsche says:

    I have spent time and money using Zicam products that claimed to help me and they only made symptoms worse.

  19. Ann Nitsche says:

    How do I file my claim?

    ADMIN – Hi Ann,

    Use the link provided.

  20. Sharron Pollard says:

    I have used zicam for years , but last caused me problems ,

  21. Sharron Pollard says:

    I have used zicam for years

  22. sharron Pollard says:

    Had problems with last bought Zicam

    ADMIN – Hi Sharron,

    This has nothing to do with having problems.

  23. Sharron Pollard says:

    I would like to be in this class action

    ADMIN – Hi Sharon,

    You can, by filing a claim using the link we provided

  24. Sharron Pollard says:

    Please send me claim number

    ADMIN – Hi Sharron,

    You do not need a claim number to file

  25. Myrtle Nichols says:

    I have used zicam for over a year and didn’t like the way it made me feel.

    ADMIN – Hi Myrtle,

    Zicam is not intended for daily use.

  26. Debra Ross says:

    I still have some but i will not use any more.

  27. Katy says:

    😎To the Admin..👍 Kudos.😁 For being so kind with your responses in this comments section.😉. I’m not sure i could do the same 😂. LoL.. 🙃Although, I suppose it does have some amusement value to it.. 🤔

    I’ve already completed the filing process. I just thought I’d join the laugh.. I often seriously wonder these days if reading comprehension is even taught anymore.!?! Or if it’s a thing of the past such as cursive writing and proper grammar.. 😬 Yikes! 😱

    ADMIN – Hi Katy,

    I suspect everyone has now evolved to have Twitter-friendly attention span. Once they read the first 140 characters everything else becomes a blur.

  28. Karen Davis says:

    The chewables did not work for me or my family

  29. Theresa G Nichols says:

    I have tried cold, nasal sprays
    liquid lozenges, and soft
    chews. Did not work for me

    ADMIN – Hi Theresa,

    It sounds like you are a class member.

  30. Al Watts says:

    I used Zicam rectally and it didn’t work. Please add me to the class action.

    ADMIN – Hi Al,

    I can’t add you You must file your own claim.

  31. sonya hunter says:

    Filing claim

  32. Margaret Smith says:

    please add me Did not work for me

    ADMIN – Hi Margaret,

    I can’t add you. It is up to you to click on the link provided and file your own claim.

  33. Maria Lemay says:

    This product does not work. I have bought it twice with no results

  34. Maria Lemay says:

    This product simply is useless. I bought it twice once for myself and tried again for my 86 year old landlord. no help at all.

  35. Maria Lemay says:

    I have purchased this product twice. One for myself, which had zero effect. Then again on the advice of a friend repurchased a different formula for my 86 year old landlord. He actually became violently ill with vomiting. I will never buy zycam in any form.

  36. Sharon Kilner says:

    Really never helped me.

  37. julie smith says:

    I have tried 4 different types and it simply did nothing, please send me a claim form

    ADMIN – Hi Julie,

    Click on the link to complete your form

  38. R Day says:

    I have bought the zicam for the nose a few times

    ADMIN – Hi R,

    Fantastic! If the deadline has not passed consider filing a claim.

  39. Barbara slade says:

    I have bought zicam spray and tablets 4-5 times, seemed to help?

    ADMIN – Hi Barbara,

    Good to hear. Hopefully you filed your claim on time.

  40. Morris woods says:

    Brought this Zicam and it gave me a bad
    Side affects

    ADMIN – Hi Morris,

    This settlement has nothing to do with side effects.

  41. charles Pate says:

    please send a claim form……at one time I was a loyal Zicam customer… more.

    ADMIN – Hi Charles,

    We can’t send forms out. You must file yourself

  42. Rick says:

    I’ve used several of these products and I’ve had great success every time I’ve used them, I think people that use them and don’t have any positive effect have not read and follow the directions on the package, people that cannot follow directions should not be entitled to any kind of refund, in fact they should be fined for even trying to take money from this company.

    ADMIN – Hi Rick,

    I don’t think this has anything to do with failure to follow directions.

  43. Kacey DiDonato says:

    I have tried Zicam and it did not help my symptoms at all..

  44. Robin cole says:

    The Sivan stopped working

  45. Kimberly Long says:

    I bought some of this spray and it burned my nose really bad


    Made me sick to the stomach

    ADMIN – Hi Claudius,

    That is not the reason for the settlement.

  47. Iver Howell says:

    I have used Zicam in the past and it was helpful, in September I got no results when I used it then. It was very disappointing.

    ADMIN – Hi Iver,

    File a claim.

  48. Iver Howell says:

    I got no relief when I used Zicam in September. Very disappointing.

    ADMIN – Hi Iver,

    If you are a member of the class by all means file a claim.

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